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Business Profile

Credit Union

Global Federal Credit Union, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently obtained a copy of my credit file and the information does not relate to any transactions that I have made; therefore, I am requesting that these accounts be completely removed and blocked from my credit file. This is not a regular dispute I have filed a complaint with the ************************ to document being a victim of identity theft.Please block this fraudulent information per sections 605B, 615(f) and 623(a)(6) of the Fair Credit Reporting Act. I am requesting that the following fraudulent accounts be deleted and blocked from my credit file: **********

      Business Response

      Date: 03/22/2023

      Global Credit Union appreciates the opportunity to review the circumstances.  We responded to ************** by mail on March 16, 2023, and at this time, consider this matter closed. Thank you.

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband travels often for work and has not had a problem before this. He left for Europe at the beginning of February and was there for three weeks, using his debit card the whole time. Alaska flagged his card out of nowhere, so he called in to get it resolved. We thought it was all fixed since his card worked again, only a couple of days later when I went to buy something on Amazon, it declined. He then tried to use his Apple Pay, once again declined except he was able to use it in person still. I called Alaska and was told sorry we cant see a block so theres nothing we can do. Excuse me? Theres clearly a block somewhere that is preventing electronic/online transactions. If you cant see it on your end, escalate the case to fraud, IT, someone that has access to more systems to find the block. We used my husbands card to set up everything. Its linked to our utilities, our subscriptions, our everything. I told the woman I spoke with that this was unacceptable and something needed to be done and her response was I can issue him a new card. The card he has is 4 weeks old, and hes in Europe for two and a half more months. He cant get a new card. I am furious that this is happening and Alaska seems unwilling to do any real work to fix this issue. There is a block somewhere, and they did absolutely nothing beyond looking at their one system. Now I have to spend an inordinate amount of time switching all of our auto pays over to my card instead of his, and waiting for the inevitable emails to roll in for things I forgot saying our payment was declined. I am disappointed and upset. My husband and I valued Alaska for their customer service but that seems nonexistent in this situation.

      Business Response

      Date: 03/07/2023

      Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  On March 7, 2023, the credit union contacted ******************** by telephone and addressed her concerns regarding blocked transactions.  At this time, the matter is resolved.  Thank you.

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online post dated payment around 1/17/23-1/19/23 and was having financial difficulties during this time when I realized I cannot cancel it online I called and spoke to a representative and explain to them that I needed to cancel the payment that I was having a problem trying to figure it out online. They transferred me to special credits department to which I explained that I was not able to make that payment and I needed to cancel it. I was under the impression that this gentleman was canceling my payment. We ended up deferring to payments. Due to my financial situation one month later, the $1500 amount that I had posted posted to my checking account.. I spoke to the company multiple times about getting this reversed. I asked them to listen to the recorded conversation which they did. They turned around and said that because he asked me if I was planning on canceling the payment and I said yes. Instead of saying, I need you to cancel my payment that there was nothing that they can do because the right verbiage/language was not used. And now my new payment is due and it is going to be late because I do not have the money to pay my new payment due to the fact that they did not cancel my $1500 payment that I was under the impression that they were doing now theyre saying that theyll put in a request, which they already did that last week and it was denied because the representative ended up putting the wrong amount in. They now said that they will put in another request but it could take up to 14 days to receive the $1500 reversed. They said that it was not their companys mistake because of the verbiage that was used. I feel completely belittled, because being told, I did not use the right words I was under the impression that my payment was being canceled based on us deferring to payments and setting up a new due date. The last person I spoke to today told me she doesnt want to keep dwelling on what happen when its not the institutions wrongdoing.

      Business Response

      Date: 03/03/2023

      Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  We contacted ************** by telephone on March 2, 2023 and have resolved her concerns.  Thank you.

      Customer Answer

      Date: 03/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A check was deposited against my account twice. The bank that the check was processes at, processed the check twice. It was debited from AlaskaUSA twice. I paid for that check twice. When AlaskaUSA was informed, they attempted to get the funds from the bank the check was cashed at. When they could not, they told me they would not refund my account for the check cashing twice. To me this is fraud and theft. I won't bank with a bank that doesn't have basic processes for ensuring checks were cashed twice against my account, nor one that steals my money.

      Business Response

      Date: 03/03/2023

      Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  We contacted ****************** by telephone on March 3, 2023 and have resolved his concerns.  Thank you.

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union charged 2 unauthorized nsf fees on Sept. 15th and 16th on my checking account ending in ****.

      Business Response

      Date: 09/28/2022

      Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  Unfortunately, our multiple attempts to contact **************** by telephone and address his concerns have been unsuccessful.  As a result, the credit union will respond to **************** in writing.

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18048906

      I am rejecting this response because:

       

      Please email me. 


      Sincerely,

      ***************************

      Business Response

      Date: 10/06/2022

      On October 4, 2022, Alaska USA Federal Credit Union was notified **************** rejected the credit unions response to the Better Business Bureau because he wanted the response emailed.  On October 5, 2022,the credit union uploaded a copy of the mailed response to our secure online portal for **************** to access.  Telephone attempts were also made to advise **************** where he may retrieve an electronic copy of the response and that the credit union will not provide the response by email as it is not a secure form of communication; however,those attempts were unsuccessful.  We invite **************** to contact our ********************* at (******************,or toll free at (800) 525-9094, if he has any additional questions or concerns.  Representatives are available 24 hours a day, seven days a week.  

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I apply for a loan last year and they give it to me despite that been on record now they won't when it. On my recording my end.Plus every time I applying person I get denaid b it when I do it online and no on it I get accepted

      Business Response

      Date: 09/12/2022

      Alaska USA Federal Credit Union has spoken with ****************** and provided written correspondence which addressed his concerns and consider the complaint resolved.

      Customer Answer

      Date: 09/12/2022

       
      Complaint: 17802523

      I am rejecting this response because:
      It's is resolved but when I went there I was supppose to have an military account which give me free money order or cashier checks but I still payed for it at this one not the others
      Sincerely,

      *************************

      Business Response

      Date: 09/28/2022

      Alaska USA Federal Credit Union appreciates Mr. ********************** that his initial complaint filed on August 30, 2022, was resolved to his satisfaction.  Regarding his subsequent concerns over charges for certain services, we unfortunately, have been unsuccessful in our multiple attempts to contact ****************** by telephone.  As a result, the credit union will respond to ****************** in writing to address the potential misunderstanding regarding fees for services offered.

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 17802523

      I am rejecting this response because:

      I stated that I not on my phone and contact by email

      When I open the account I open a military account and in.both washing stte and alaska I never had to pay for money order or catering check.. now in mainland I was told there no military account 

      Sincerely,

      *************************

      Business Response

      Date: 10/11/2022

      On October 7, 2022, Alaska *** Federal Credit Union was notified ****************** rejected the credit unions response to the Better Business Bureau because he wanted the response emailed.  On October 11, 2022,the credit union uploaded a copy of the mailed response to our secure online portal for ****************** to access.  Telephone attempts were also made to advise ****************** where he may retrieve an electronic copy of the response and that the credit union will not provide the response by email as it is not a secure form of communication; however, those attempts were unsuccessful.  We invite ****************** to contact our ********************* at (******************, or toll free at (800) 525-9094, if he has any additional questions or concerns.  Representatives are available 24 hours a day, seven days a week.  

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alaska *** unilaterally closed my credit line without any warning , etc I was planning to have those resources available and when i need them i find out unilaterally find out they close my account. The rep claimed that i didnt use my account very often in the last year or so? Do they know we just went trough 2 years of COVID?this is outrageous and is bad business practice , i need my account to be restored

      Business Response

      Date: 08/18/2022

      Alaska USA Federal Credit Union appreciates the time ****************** took to speak with our representatives regarding his concerns.  We continue to investigate the circumstances and will provide ****************** a written response.

    • Initial Complaint

      Date:07/30/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received wire instructions from our title company and wired over ****** dollars to PNC bank. Both Global credit union and PNC will not help us. We found out that the wire was a fraud and Washington Title and loan who we got the wire instructions from (they are claiming no responsibility either) wont help either. I need someone to help me. This was all the money I had to purchase the home.

      Business Response

      Date: 08/15/2022

      August 15, 2022

      *******************************
      3115 ****************************
      ********* ** 99006

      Re: Better Business Bureau Complaint


      Dear ********************,

      On July 25, 2022 you requested a $78,006.47 outgoing bank wire to be sent to ********** Title & Escrow, PNC Bank, to purchase a home.  Upon receiving your approval and provided instructions the bank to bank wire was sent. 

      On July 27, 2022 you notified Global Credit Union that ********** Title & Escrow had not received the funds and upon further investigation, the wiring instructions were found to be part of a fraudulent scam.  Therefore, on July 27, 2022 Global Credit Union immediately sent a service request to PNC Bank requesting the wire be recalled.  Due to not receiving a PNC Bank response we sent a second service request July 29, 2022 and a third service request August 1, 2022.  I met with you and your family on July 29, 2022 in an attempt to reach PNC Bank by phone and PNC refused to assist us as we were not the account holder.  On August 5, 2022 Global Credit Union sent PNC Bank an Indemnification Agreement requesting the $78,006.47 or the amount of funds still on deposit to be returned.

      On August 12, 2022 Global Credit Union received an incoming bank wire from PNC in the amount of $78,006.47.  I am delighted that Global Credit Union was able to assist in the full recovery of your funds in order to purchase a home. 

      We appreciate and value your membership.

      Sincerely,


      *********************, Fraud & Collection Manager
      Global Credit Union
      ************

      Customer Answer

      Date: 08/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in the process of undergoing a medical procedure that is not covered by insurance. The facility requires a cash payment in order to pay a discounted amount thats more affordable. I have attempted to withdrawal funds through shared branching multiple times and was provided misinformation about my limit being increased when it was not and the fraud alert being removed which it was not, this caused a tremendous delay in my surgery schedule and now I am having to request that it is rescheduled when I have already taken the necessary time off work and booked living arrangements based on the original surgery date. I am so disappointed and disgusted at the company for having me wait 2 hours yesterday to talk to someone who assured me I would be able to take care of everything in a timely manner in the morning only to come to another credit union and be told the limit was not increased, the fraud alert is still on file and the fraud department doesnt open for 2 hours when my appointment was within the hour. I will be closing my account once I can move all of my funds, this is terrible service and really could have cost someone a life or death experience. Shame on everyone I spoke with who did nothing!

      Business Response

      Date: 08/02/2022

      Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  Unfortunately, our attempts to contact ************** by telephone and address her concerns have been unsuccessful.  As a result, the credit union responded in writing on August 2, 2022.  Thank you.

      Customer Answer

      Date: 08/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Global Federal Credit Union, LLC is NOT a BBB Accredited Business.

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