Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Global Federal Credit Union, LLC has 95 locations, listed below.

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• 

  Global Federal Credit Union, LLC

  4000 Credit Union Dr Anchorage, AK 99503-6636

• 

  Global Federal Credit Union, LLC

  201 37th Ave SE Puyallup, WA 98374-1228

• 

  Global Federal Credit Union, LLC

  11100 Roosevelt Way NE Ste A Seattle, WA 98125-6234

• 

  Global Federal Credit Union, LLC

  2600 Debarr Rd Anchorage, AK 99508-2930

• 

  Global Federal Credit Union, LLC

  10201 SE 240th St Kent, WA 98031-4895

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has placed a late payment on my credit file, violations of the Gramm Bliley leech act , please forward attached on my behalf.

  Business Response

  Date: 10/23/2024

  Due to federal privacy requirements, Global Credit Union is unable to respond publicly.  However, we appreciate the opportunity to review the concerns raised by Mr. ******** whom we will respond to in writing. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in on 9/26 to try to figure out why my account was showing past due. I traded in my vehicle earlier this month (9/8) and the dealership sent out the check to be paid in full (I have tracking numbers, check stubs, and amounts of what was sent). The first check was short about $100 (mind you this is what Global Credit Union advised the dealership). They then sent out another check for the difference and they have yet to post the payment. I called again today (9/27) and was transferred about 4-5 times and no one was able to figure out the correct department to transfer me to. The gentleman I spoke with first, was not able to locate the checks with the tracking numbers, was giving me attitude, told me he was a manager, but yet transferred me to the incorrect department.I then speak with a lady, she said before you proceed, let me get you to the correct department again. I then get transferred again and get this lady who was the absolute worst. She kept cutting me off, giving me attitude, telling me she had to transfer me again and when I asked for a manager she said the gentleman I spoke with was. I then asked to speak with a different one because he was also no help and she placed me on hold. She then came back told me the payment was received and that the account was past due (which I obviously, reason for my call). She then kept saying I just need to tell you that in the most deceiving way. At this point I had already told her twice, to not give me attitude and would still to proceed to cut me off. I was frustrated and upset with their customer service. I did say I would call the BBB if it wasnt resolved and all she said was have a good day. All I want is for their customer service to be better, for the account to be paid in full, and for it not to hit my credit as being late or have any type of impact on my credit.

  Business Response

  Date: 10/02/2024

  Due to federal privacy requirements, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Zavala ******

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This credit union charged an invalid "Negative Balance Fee 09/03/2024" of $30 despite the account not being in a negative balance and without any notice of any kind.

  Business Response

  Date: 09/09/2024

  Due to federal privacy restrictions, we are unable to respond publicly. However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we have communicated with regarding their concerns. 

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained my auto loan in October 2023. Shortly after, I was diagnosed with a brain tumor. Despite my condition, I continued to work and manage my loan payments. In late 2023, I requested and received one deferment. In 2024, I was hospitalized and needed surgery. Given my significant out-of-pocket medical expenses, I requested a ***** day deferment on my loan.Although initial customer service **** said I qualified for assistance, the deferment department told me a manager would review my case, but I was never approved. I feel I am being racially targeted and discriminated against due to my disability. Despite assurances, I am ***eatedly advised to sell or return my car, my sole transportation for medical appointments.The reason I have submitted multiple deferment requests is because they kept telling me to make a few more payments and I would qualify for the deferment and I did and I get denied. I always ask the *** before asking for the deferment if I qualify which they never said if you keep asking for help we will start to target you and deny you automatically. Today, my deferment request was rejected because the rude *** said out of her mouth that "I cant afford the loan," which is unfounded and offensive. I CAN INDEED afford my car; I simply wanted a deferment to bring my account in good standing due to the recent funerals cost. My stepdad died last Sunday, and his unexpected expenses have exceeded $15,000. I had to cover most of the cost. The bank's refusal to defer my auto loan and their hostile treatment have caused significant stress. I am only seeking a deferment to catch up on payments by rolling them to the end of the loan term which is what banks do to help customers.When I inquired about the denials, I was told the bank is "mad" at my ***eated requests. Representatives assured me of approval, but management consistently denies them. This targeting seems driven by racial bias, my disability, and perhaps even the type of car I drive.

  Business Response

  Date: 08/13/2024

  Due to federal privacy restrictions, Global Credit Union is unable to respond publicly.  While we appreciate the opportunity to review the concerns raised, our attempts to speak with ************** have been unsuccessful.  Global will provide a written response to the complainant, but we also welcome her to contact us directly.  

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22097214
  
  I am rejecting this response because: I have not received any phone calls from them, email's or letter from them saying they are willing to help me. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/22/2024

  Global Credit Union spoke with ************** on August 19, 2024 and considers this matter closed. 

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my credit card in full, reported card had fraud charges on it and suddenly i had two credit cards attached to my account, and they fraudulently charged me for them and other charges that i never had. also they ripped me off on a vehicle loan. which in fact i had equity built up so i should have received money back or broke even. i no longer have the account and still i have not received a closing statement of what suppose investigation that they never took serious in place nor responded back as a long term customer. i am sickened how they treated me.

  Business Response

  Date: 08/13/2024

  Global Credit Union is unable to respond publicly due to federal privacy restrictions; However, we appreciate the opportunity to review the concerns raised.  While attempts to discuss the matter are ongoing, we invite Ms. ***** to contact us directly.  If attempts are unsuccessful, we will respond to her in writing.  

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Credit Union 1.Online access removed in less than 2 weeks. Cant access my account online. I spent 20 minutes at *********************** window two weeks ago setting it up: name, password, etc. Its gone. As you recall Credit Union One threatened to terminate my account because I could not log in for 6 months. I changed mortgage lenders. Same exact thing!!!2.The *** Card cant be verified. It has 19 digits and when you call the voice menu asks for 16 digits on the card. It fails. I called Global last Saturday and they said theyd call me back holding my place in line. Its Tuesday. Havent heard from them. Cant access money or account causing double payment to be made by ***** Fargo. Please reinstate my information and allow the *** card to work.

  Business Response

  Date: 06/06/2024

  Global Credit Union appreciates ************** providing us the opportunity to discuss his concerns raised in the complaint. However, due to federal privacy restrictions, we are unable to respond publicly with the details of the resolution. 

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/23 my daughter ******* financed a car and I cosigned. She was told shed hear from Global Credit Union. We requested all mail be sent to her address. 10/26 I received a letter ******* was somehow not included in the loan account but on 11/07 ******* received a request for proof of insurance (NO BILL OR PAYMENT INFO) which says they knew to contact her concerning the vehicle, but when she called they refused her any information. I called, told them she would send payments by physical mail only. They sent her pre-labeled envelopes for deposit but no account info. I called and spoke to a person who was condescending and rude, and told them we had every intent to make payment but needed to get a bill. I called another person and declined permission for phone contact since ******* would make mail payments. I continue to be harassed by calls, received over 30. ******* also received calls, even at work, which is UNACCEPTABLE IF UNWILLING TO GIVE INFORMATION WHEN SHE CALLS. 11/28 she requested a bill in person but was refused, she asked for a physical payment method and only received deposit envelopes and no account info. 12/14 first account statement received. 12/18 A letter re:repossession but no bill. 1/4/24 CONFIDENTIAL letter labeled "HAND DELIVERED" was left at my address but wasn't hand-delivered to me, stated attempt to communicate. Although we have communicated all along. 1/19 I sent a "payable to bearer" negotiable instrument of $23,315.05 Certified Mail, to settle the account in full. Received another "past due" letter so I sent a letter notifying payment was sent, requesting discharge or reason payment wasn't credited, and that further attempts to collect would be fined. 2/8 Response letter said the account was reviewed with no change to balance and refused further correspondence about it. 4/22 I called, requested to be credited or return of my draft, they said they can't locate where it is, which is theft. This is now preventing me access to my credit.

  Business Response

  Date: 05/02/2024

  Due to privacy restrictions, Global Credit Union is unable to respond publicly.  However, a written response addressing the claims made will be mailed to the complainant.

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** passed away at the end of August 2023, he appointed my wife *********************** personal representative of his estate. Global refused to work with her on finding the proper beneficiaries for his accounts that were left. She gave up on helping and requested her share. Global CU issued her a cashier's check around Christmas 2023. Two weeks later she received a suspicious call from someone identifying themselves as a Global CU employee telling her she was overpaid on this check due to a math error at the bank and the she needed to refund them $6,624 immediately. She informed him that she needed something in writing and that she would consult her probate attorney for guidance on a response. With no further communication from Global regarding this issue in March they removed $6,624 from a completely unrelated account that her and I share jointly leaving a negative balance and some auto pay bills rejected. Upon communicating with Global and requesting simply that they send an invoice explaining the charge, we have been treated like criminals and threatened with collections and damage to our credit. We have not disputed that Global CU may have erred on their math on this and if so we will gladly pay them back, but with no evidence provided to support their claim and the fact they have already violated our account once we cannot in good faith pay a bill we haven't received yet.

  Business Response

  Date: 05/02/2024

  Global Credit Union apologizes for the experience of the complainant and appreciates the opportunity to review the circumstances raised.  Due to privacy requirements, we are unable to respond publicly; however, we responded to the complainant in writing on May 2,2024.  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are forcing me to buy their auto insurance even though I have auto insurance on my vehicle and always have. They overcharge me once already, now they are saying my auto bill is 31+ days past due because I owe for their auto insurance. They said if I can show proof I have my own then I don't have to buy theirs, but they seem to never get the documents. Me and my agent have sent a multitude of emails with the coverage documents, but they say they are not getting them. Everytime I call, it over an hour on the phone, I always ALWAYS confirm I have the right email, and I do, but still, they are saying they don't have them, then refuse to offer any other solutions except to make me pay more OR report to my credit. I have perfect on time payment history and because of them I now do not. I want a refund of the money they priory extorted, I want my credit history fixed, and I never want someone to have to be extorted like this again.

  Business Response

  Date: 04/24/2024

  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.  

• Initial Complaint

  Date:03/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Alaska USA FCU. I do not have a contract with Global FCU, they did not provide me with original contract as requested.

  Business Response

  Date: 04/09/2024

  Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, we have responded to the complainant in writing as our contact attempts have been unsuccessful.  Global invites the complainant to contact us directly if any further concerns remain.