Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Federal Credit Union, LLC

  4000 Credit Union Dr Anchorage, AK 99503-6636

• 

  Global Federal Credit Union, LLC

  11031 19th Ave SE Everett, WA 98208-5144

• 

  Global Federal Credit Union, LLC

  3355 Bethel Rd SE Port Orchard, WA 98366-5635

• 

  Global Federal Credit Union, LLC

  13401 Old Glenn Hwy Eagle River, AK 99577-7565

• 

  Global Federal Credit Union, LLC

  14444 124th Ave NE Kirkland, WA 98034-4801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What happen to my va loan. I would like a cal back thanks

  Business Response

  Date: 07/12/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the circumstances.  We will respond to ****************** directly upon completion of our investigation. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20278683
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I came in the a bank and asked about my loan and my transfer that happen on the 10 of this month. They said they couldn't find it or track it

  Business Response

  Date: 07/25/2023

  Global appreciates the opportunity to address the concerns raised by ******************; however, credit union branch representatives are not able to assist with home loans.  Since receipt of this rejection, ****************** has been in contact with a member of the Global Home Loans team.

• Initial Complaint

  Date:05/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Federal Credit Union, previously AlaskaUSA Federal Credit Union has issued a derogatory claim to my Credit Report. However, Global Federal Credit Union has not accepted payment (and additionally had revoked online access to the account in late 2021, so that I could not offer payments), and when requesting a mailed statement so that I could pay off my account, I was not provided a statement. Additionally, an amount of $300 was sent to Global Federal Credit Union in Q4 of 2022 which has not been returned.I am seeking removal of the amount due and removal of the derogatory marks on my credit report.The credit union previously attempted to contact me, but was unwilling to return phone calls that I made when I was not at work. Requests to speak with supervisors were met with a disconnected call.

  Business Response

  Date: 05/18/2023

  On May 17, 2023, Global Credit Union spoke with Mr. ****** and is addressing the concerns in his complaint.  We appreciate the opportunity and will continue to work directly with Mr. ****** towards a resolution. 

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Emmanuel ******

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remote deposit that i didn't do and someone forging my signature. Also getting into my account without my authorization. This happed 4/19. A check was deposited that i did not know of in ***** *****. And i havent been to *****. Global Credit Union wasnt trying to help, even talked to **************** and they said i deposit the check when i havent left Alaska before. 4/20 i couldnt get into my account and had to call Global to change my password. I just want this resolved. About Global and forging my signature. I have the place where the check was deposited in my account. And only wait to deposit is if they had my Global Credit union account and password, also my signature that i did not do

  Business Response

  Date: 05/04/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the circumstances. On April 28, 2023, the credit union contacted Ms. ******* by telephone and addressed her concerns.

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19987707
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Aguvluk

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cd martured on 4/6/2023.Between 4/6 and 4/18 I called and said I would like to get my money out. They dont do wire transfer over the phone. It is new procedure.I tried and tried calling 2X a day, each time I waited for 30 min to an hour to get a rep, they bounced me back and forth between member services and operation department, saying it is another department responsibility and not their. On 4/11 ****************** finally issued me a cashier check and provide a tracking number from **** and said it took 2 days to get to me. I confirmed my address 3 times to make sure it is correct.on 4/13 I track the **** for the mail and found it was on the way back to AlaskaUSA because the address has an extra number so they could not deliver. A **** agent told me the check will be deliver back to Alaska *** on Sat 4/14/23 4/13/2023 I called Alaska *** and talked to operation (Victoria ** ****) about the issue and keep an eye out for the check to come back. She said she will leave a note to mail department with tracking # and send it back when they have the check. She said she will call me on Monday for status update.She did not call back. I called and waited for over 30 min. ******** said no mail. She will call back in 2 hours. She did not call back so I called. The rep told me ******** is busy, she will call back in 30 min She did not call back. so I called. Talked to ************, *********** She check with *** in mail room - No mail so I have to wait.I asked to talk to the manager and still waiting, and waiting. ************ is a senior support, she said she call back in 2 hours after talking to her supirior.******** sent an email saying there is no mail.So as of now - Almost 2 weeks after my CD mature, I still dont have my money. I pray ************ will call back with good news. All I want is MY MONEY.

  Business Response

  Date: 04/21/2023

  Thank you for bringing to our attention your experience with Global Credit Union, formerly known as Alaska USA Federal Credit Union.  Please accept our apologies for not meeting our expectation to provide exceptional member service.  We are pleased to have resolved this matter on April 19, 2023.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19947842
  
  I am rejecting this response because: My CD matured 4/6/2023. The bank did not allow me to wire the money to my bank for immediate use. I did not received the money until 4/19/2023. I have lost 13 days of investment on this money. An apology is NOT ENOUGH. I want the interest I would have earned in the amount of $250.00
  
  Sincerely,
  
  Yen Ho

  Business Response

  Date: 05/04/2023

  Global Credit Union appreciates the opportunity to review the circumstances.  ******** was contacted on April 11, 2023, to discuss her concerns in detail.  

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BLUF: Global Federal Credit Union merged with Alaska *** and promptly broke my (and likely every overseas customer's) immediate account access, ability to transfer money to other financial institutions, and provided a non-functioning App. All this while reducing store hours, providing a worthless 800 number for support, and providing NO update information to their customers either on site or on the web. I serve in ***** and have been a Global member for years. On 3 April 2023, Global Federal Credit Union merged with Alaska USA Federal Credit Union, under the name Global Federal Credit Union, and all GFCU accounts migrated to the new "Global", with new account numbers. Obviously this broke my bank app, ******* (financial management software), and Wise (used to transfer funds from Global to other US and Italian banks). A brief outage might have been expected. What is NOT acceptable is that 11 days later neither ******* nor Wise recognize Global Federal Credit Union as a linkable financial institution. How was this NOT taken into consideration and prepped prior to the merger? 4 April I met with the manager on base to discuss the failed app, the issue with ******* and ****** hooks (still broken), and specifically the lack of information available to the customer. I was assured that information would be coming and that **** would be functioning this week. Nothing has changed since. Today I was advised to speak with the manager (out for the day). These issues were raised via a worthless live-chat (first chat I felt comfortable that these issues would be addressed, though proved wrong over time, and the second live-chat took 10 minutes to ack my presence in the room, and was ultimately advised to speak to my local branch). I paid twice for an *****-*** call (neither Skype nor my Italian provider can call ** 800 numbers); each call repeated every 5 minutes that my estimated wait time was 20 minutes. I feel abandoned by GFCU and am sick of this runaround scheme.

  Business Response

  Date: 04/24/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the circumstances.  Unfortunately, our attempts to contact ************** by telephone and address his concerns have been unsuccessful.  As a result, Global will respond to ************** in writing.  Thank you.

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 19934933
  
  I am rejecting this response because: I don't believe any effort was made to contact me.  With Global I've chatted, phoned, and went in person.  I've also been a member for over 30 years, so I'm pretty sure they have some valid contact information.  If not, they could have simply checked the multiple online chats with them regarding issues with Quicken and Wise as a result of this poorly executed merger; they contained all the contact information needed to reach me, including valid phone number and email.  The problem has been the absolute lack of communication to their customers, especially when it was needed most, and I interpreted this silence as demonstrating zero intent to address these concerns, which prompted my initial complaint.  This empty CYA response is simply another example of them missing the point.  Even now, why waste time trying to write me when they could post important and sought after information about Quicken and Wise to ALL their customers on their website?  Perhaps a sign at the credit union, or an update on their ******** page?  That should have been their response to my complaint, not, 'We tried calling, we'll write him instead'.  Though I've since managed to resolve the Quicken and Wise issues, this behavior is not what I expected from my financial institution of three decades.  This is not how a customer should be treated. If you don't have an immediate answer (which as mentioned, is understandable), at least COMMUNICATE that you are aware of the issues and are working on it.  Needing their attention to address significant financial problems which they introduced, they insisted on failing to provide any useful information whatsoever about the Quicken/Wise issues.  They failed on-line, in person, in chat, and on the phone.  

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This credit union has closed its branch near my home. It is not convenient for me to drive 80 miles round trip to go to the closest branch. I want to close my account and get cash for ***********. The branch told me they could not process my request and I had to call the main headquarters and make my request. I made this request almost a week ago through customer service number. One person from Jess ***** branch called me last week and left a message stating I needed to call them back at ************ and make an appointment. I have called and no one answers. I have left several messages and no one returns my call. I try calling back customer service and there is a 55 minute wait to talk to someone.This is ridiculous that I drive **************************************************************************************************************************************************************************************************** when I was right there. Why couldnt the branch make this request????

  Business Response

  Date: 04/11/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the concerns raised.  Unfortunately, **************** has chosen to not discuss her complaint with us, and we respect that decision.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A merger of credit unions has taken place as of 3 April 2023.We were provided information on this merger for some time. Unfortunately, at 10:18AM CST I started to activate the processes Global Credit Union P.O. Box ****** *********, ** ********** telephone number ************ stated we must activate our credit, debit and account details on their website. At 2:25PM CST I finished the last telephone call with the **************** representatives I had been speaking with and the result was not one I expected. The **************** Team were able to identify our **** credit cards were frozen. No one knew why. There were two sets of cards sent to us. One set never arrived which resulted in the confusion, and the account showing two **** accounts. The **************** representative stated they would mail replacement cards as soon as possible. I asked the **************** representative why they could not use an overnight courier; they replied this is how it is done. The entire process from 10:18 this morning to the conclusion is not something I expected of an institution such as this. No where along the process was I comfortable with anyone, they continued to request information that I assumed they should have. I provided my previous account number and was asked for my social security number as they could not find my account number. As the ********************** card error is theirs, I asked that they send the replacement cards overnight.

  Customer Answer

  Date: 04/10/2023

  Global Credit Union, ********* ****** did not inform me that the money sending application Zelle was not being honored as of the merger but they are researching this opportunity.  I had an account previously and assumed it would continue after the merger.  I called Zelle 4 April 2023 6:11PM and was told by their customer service that ********************** no longer supports their application. 5 April 2023 12:20PM I called Global Credit Union I finished with their **************** at ******, this to confirm Zelle was not a product Global Credit Union supports and was passed to the credit department to follow up on our **** Credit card mailing, I was contacted at 1:58PM transferred to another Credit section of the credit department.  Again on hold from 2:05PM to 2:15PM when I was offered the opportunity to have my call returned and retain my place in line.  At 3:01PM the phone rang three times and I was left a message on my telephone that I had been contacted and to call the ************ number back for assistance.  A few moments later the phone rang and it was the credit department, unfortunately the customer service representative could not get the credit card system to start and stated they would call back as soon as it was operating again. At 3:17PM the customer service representative called my back stating that they would send me another set of **** Credit cards expeditiously resulting in my having four **** credit cards with the same numbers.  I told the *** not to send them and that we would have to wait for the **** Credit cards that were in the normal mail to arrive.  On 6 April 2023 my Wife went to the **************************, ********************************************************************* one of the shared branches of Global Credit Union to check our balances and place some funds on our **** account to lower the balance.  Unfortunately I had not provided her the new member number which resulted in two trips, again due to the credit cards being cancelled and never arriving we were not able to pay any balances as the teller could not see the **** Credit card balance.

   

  What I am asking for?  A letter from the Global Credit Union stating that due to their merger that our **** Credit cards were cancelled, lost and replacement **** credit cards were not sent expeditiously but by regular mail. That this delay in processing any payments through the **** Credit card procedure was not the fault of the member ****** and *******************************, ******************************************************************************  Mr. and ******************* have paid their dues, bills and obligations early since their membership in **** and this error on the part of the Global Credit Union, *********, ****** should not reflect negatively on their credit rating, (we have not received our **** Credit Cards).  The second request is that Global Credit Union ********* ****** increase their customer service department to lessen the amount of time we the members have to wait for a response.  The numerous telephone calls both from me and from them have been extremely long these past three days, on the average customer wait time for me has been +-fifty minutes to get into the queue and from their waiting for return callbacks and being placed on hold while customer service representatives check on their answers, just the phone call 5 April 2023 was 12:20PM to 3:15PM.

   

  Thank you for your assistance and patience Suwai.

  
  Respectively,

   

  *****************************

  *************************************

  *********, ****** 66502

  Telephone **********

  Business Response

  Date: 04/17/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the circumstances.  ****************** was contacted by telephone, and Global will provide a written response as he requested.  Thank you.

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new car in January 2022, and Alaska USA FCU purchased the loan from the dealership. I have had to make several calls every month to attempt to make payments over the phone. I have never been able to make one call and take care of business as the customer service person demands six numbers of the customers social security number even though they have an account number. The phone number is on file and is used to identify the customer making the demand for the social security number inappropriate and unnecessary. The customer has requested written statements explaining how the payments are being applied to the loan but the credit union states they only send quarterly statements. The quarterly statements have not been sent in a timely manner and only three statements in fifteen months have been sent. The first statement was for the February and March 2022, payments and was sent in June 2022. The second statement for ****** May and June 2022, was sent in September 2022. The statement for July, August and September 2022, was never sent. The statement for October, November and December 2022 was sent in March 2023. The customer has made several attempts to get monthly statements and in March 2023, they were informed in a letter that the credit union wrote to them in January 2019, that they would be receiving quarterly statements in an effort to reduce the amount of mail they receive in their mailbox every day.. The letter also stated the customer was having the due date of the loan changed to the end of the month, with no date identified. The customer was informed that monthly statements would be sent, in a telephone conversation, emails, secure messages and social media posts the credit union has denied sending the letter that is on Alaska USA FCU stationary. Now the credit union has changed their name to Global Credit Union and there is no way to make a payment, without a bill there is no way to mail a payment and members are on hold for ****************

  Business Response

  Date: 04/07/2023

  Global Credit Union, formerly known as Alaska USA Federal Credit Union, appreciates the opportunity to review the circumstances.  On April 6, 2023, a Global representative contacted ****************** by telephone and addressed her concerns.  A written response summarizing their discussion will also be mailed to ******************  Thank you.
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19889130
  
  I am rejecting this response because:  Global Credit Union stated in a telephone conversation on April 6, there would be six months worth of statements mailed to the customer who has been requesting monthly statements for fifteen (15) months, the billing statements would be mailed every month. However, the customer has only received two identical quarterly statements with a new due date for the new payment date of March 27,2023. The statement is the fourth statement received in fifteen (15) months. The statement was not received by the customer until April 11, 2023, which would have led the customer to make a late payment of fourteen days. The late payment would impact the customers credit negatively. The customer still does not have a current accounting of the monies applied to the loan they are attempting to make payments on in a timely manner. While the credit union employees repeatedly say they are going to have monthly payment statements none have been sent to date. 
  

  When customer inquiries as to whether it would be appropriate for an electric company to send a payment statement to customer quarterly when the bill is due monthly the answer was no. Based on the current situation it is unlikely that the credit union will send a bill in a timely manner for the April **** ?) payment. The customer cannot make another payment without having a full accounting of what is happening to the payments being made on the account based on the most recent payment history. Please, the payment statements or billing information in a timely manner, the payment is required to made monthly, therefore the payment statement must be sent monthly not quarterly with dates that have passed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/13/2023

  On April 7, 2023, Global Credit Union, formerly Alaska USA Federal Credit Union mailed to ****************** a written response which summarized her discussion with our representative.  Included in that response are the documents requested.  We request ****************** allow time for that information to reach her.  In the meanwhile, she is welcome to contact us directly at ****************************.

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19889130
  
  I am rejecting this response because:
  
  

  This business has not made any effort to contact the customer or resolve the problem.

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/18/2023

  BBB Global Credit Union has not sent the documents requested as of this date. In a telephone conversation on Friday, April 14, that exceeded two hours of the customer waiting most of the time on hold, it was determined that monthly payment statements would be sent as as had been requested for the past 15 months. The employees at Global insisted on saying that six quarterly statements had been sent to the customer who had only been a customer since January 2022, and had only received four statements in 14 months, with two statements received on April 11, 2023, both covering the first quarter of 2023. The next billing due date, which had been changed according to the letter previously received in March 2023, was identified as March 27, 2023. Had the customer waited for the statement to arrive the payment for the April bill would have been at a minimum 14 days late resulting in a penalty and a **** against their credit score. 
  

  As evidenced by the multiple notes taken by the customer concerning conversions with various credit union employees there have been several attempts made to resolve this dispute on the part of the customer and very little progress made. The complaint has not been resolved as of this date, however the last communication was that a monthly bill would be sent, but nothing has been received at this time. 

  Business Response

  Date: 04/25/2023

  Global representatives have been in contact with ****************** and are continuing to work to resolve her concerns.  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called needing help with my mothers account which I am not on. I spoke to the fraud department about my mother (who is currently in a different country) and how she can not physically go into a branch unless they have a branch over seas. She was locked out of her ultrabranch and has no way of doing anything. The gentleman put me on hold to go and speak to a senior for 20 min. Came back and said the only option was for my mother who is almost 70 to call them from overseas or have her give me a ***. Now my moms English is not very good and I asked if it was possible for me to go into a branch and call her and translate and he said no. Even though we had a similar situation years back with ACTUAL fraud going on her account and I was able to go into a branch call her on the phone and have her information there for the person to look at this time the guy said no. He was very unhelpful and rude. I then asked if she calls in and she can't talk to them can they find someone to translate. His response is that is not something they can provide. He was being somewhat sarcastic. And I find it funny that with the new announcement that ***** is going GLOBAL they can't help someone who is out of the country. And when I asked about the *** if she writes it in English but the notary is in a foreign language will they accept it. The response is that it will be up the the branches discretion. So if I go through the trouble of getting the *** like he suggested they may or may not take it then I am back to where I started. Thanks Alaska *** for nothing. The years we've had our accounts there the member service has gone down hill. The reason why I don't say customer service is because ******************** *** has always stated its about the members. Not so anymore. I suggest anyone looking for banking try a different credit union.

  Business Response

  Date: 03/17/2023

  Alaska USA Federal Credit Union has previously addressed the concerns raised by Ms. **** and advised her of the options available.  Unfortunately, the credit union is limited on the information we may provide due to privacy restrictions.

• Initial Complaint

  Date:03/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started with ******* and the online app I didnt know how to work the app and ended up making my bank account go to insufficient funds and trying to get like $526 back but they keep saying that I did get it back when I did it and Alaska *** is like you were spending it as it was coming in and that not true and unprofessional to accuse I had some bills that needed to be paid and I was waiting for the money to be put back into my account and now because of them Im delinquent on those bills I want my $526 back in full.

  Business Response

  Date: 03/13/2023

  Alaska USA Federal Credit Union appreciates the opportunity to review the circumstances.  Unfortunately, attempts to address ******************** concerns by telephone have been unsuccessful.  As a result, the Alaska *** will respond to ******************** in writing.  Thank you.