Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 9/22/23 Amount paid $106 *********** (WIG SIS) committed to provide a wig The dispute- I never received the product (wig)I have tried corresponding with the company to no avail.I have not received a tracking number I saw the advertisement on the internet.

  Business Response

  Date: 10/27/2023

  Hello 
  We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $45. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wigsis is the company that is supposedly making me my wig to wear. It has been a couple of months I believe. When I contact them about my order, they always say that it will be done within a week and they will give me a tracking number when it is shipping. This is getting old could you please check into the legitimacy of this company, and tell me if I have been taken. Sincerely,*****************************

  Business Response

  Date: 09/15/2023

  Hello,
  Thanks for your order.
  I'm glad to tell you that your wig is finished. It has been dispatched and it is on the way to courier company. We will send you the tracking number in coming 2 days.
  Please wait patiently.
  If you have any other questions, please feel free to contact us.
  We will do our utmost to help you.
  Best Regards

  *******

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig from WigSis on June 24, 2023. The cost of wig was $119.00 plus $10.00 shipping and handling = Total of: $129.00. This wig is not human hair as advertised and is of poor quality. I initially contacted on July 17,2023 less than a week after receiving the wig. ***** is the person communicating back and forth with me . ***** did not send the return address for the wig and continues to commit to my request for a refund. I've never worn the wig and have sent the pictures to ***** as requested. All is get is more runaround. Please assist. If you need more information, please let me know so I can get someone to help me transferring any additional information.Thanks in advance for your assistance.

  Business Response

  Date: 07/23/2023

  Hello,
  Of course, if you do want to return it, we'll provide you our return address:
  Receiver: ***********
  Address: Room **********************************************************************br>Hefei City, **************, *****
  Postal Code: 230011
  
  The item must be in new condition, please send it back by ****************** Postal Service(USPS).
  Otherwise we cant receive it.
  Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  Daisy

  Customer Answer

  Date: 07/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Because the return requires me to mail wig to an address in *****, I will keep the wig and accept the offer for the amount of $50.00 in refund.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/2023 I ordered a wig online via WigSis. Two weeks later, I received it and it was not the wig advertised online. It was a misrepresentation of it, false advertisement: ( wrong color, no shape or format, no curly or wavy hair in addition it did not have elastic around to hold it in place but a half bandana resembling a personal bra. In essence poorly done and poor quality. I contacted Wigsis but there is no phone available. On 6/27/23, I contacted them via email to request a return address and a refund with no success. WigSis website has some information about returns: it states not to return Merchandise without their approval or tracking number. I contacted them again on 7/4, 7/5 and 7/6. I received a response from ****** but in her response she totally ignored my concerns. She wrote multiple emails to discourage me from returning the wig. She also suggested I paid to fix it or to return it to them with additional money, paid to them, to fix it. Her last email she offered ***** as a settlement, but would not accept the return. I need your help! ****** appears to be the owner and if she wants to remain in business she must learn to accept returns or to have a FULL DISCLOSURE on the website stating WigSis does not accept returns. I want a valid address where to return the wig/merchandise and a full refund. I paid 113.00 +10.00 dollars for shipping. Total of $123.00 To this date WigSis (******)has not provided a return track number or an address to return it. I need my refund as I do not trust this business. Please advise! Thank you, *****************************

  Business Response

  Date: 07/12/2023

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20285685
  
  I am rejecting this response because:
  
  I need a tracking number! 
  without a number, there is no accountability for the business in ***** or from WigSis in ***************** that this item was received. 
  I told ****** via email that I will be paying the full delivery cost to *****. but she has refused to provide a tracking number. 
  ****** suggested it may get lost. 
  She also stated there is no refund until the factory in ***** receives the merchandise. 

  In essence, WigSis needs to provide a tracking number. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/27/2023

  Hello
  Sorry in our return and refund policy we state that we are not responsible for the returning shipping fee.We don't understand what tracking number you want.
  If you need to get full refund. Please kindly send it back by **** .
  This is our return address:
  Receiver: ***********
  Address: Room **********************************************************************br>Hefei City, **************, ***** 
  Postal Code: 230011
  Phone Number: ***********
  Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $60.It's cost effective. 
  Please double consider
  Thanks
  ***********;
  

  Customer Answer

  Date: 08/12/2023

  8/12/2023. 
  

  The wig was returned to ***** as directed by WigSis. Consumers deserve to know it costs via *** &215.00 dollars. This is almost twice as much as the cost of the wig. 

  I was able to get my credit back via my credit card after filing my concerns with them. 

  It is only fair for WigSis to post a Huge DISCLAIMER on their Website, alerting consumers that there are no returns in ***************** and that any returns to ***** via *** will cost a minimum of ******. Furthermore WigSis provide no tracking number or returned label to guarantee a credit. 

  
  Thank you, 
  Dayse Lorenzana 

   

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a wig received it June 14 by mail. The color was not as expected and would like to return it. I have not been able to get the information to return. It went on site today, July 6 and was not able to access the return app. The app did not work. Sent several emails. Were instructed have not heard back. The color was not as expected and I purchased it for $160. I would like your help to return it and get my refund. I try to find a number to call and they do not have one name. My name is ***************************. I had to wait almost a whole month to receive it and then it wasnt the right product.

  Business Response

  Date: 07/07/2023

  Hello,
  You may misunderstood us.
  Of course, if you do want to return it, we'll provide you our return address:
  Receiver: Coco ***
  Address: 521, Building No.1 , ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230000 
  T: 8617353733673
  
  The item must be in new condition, please send it back by ****************** Postal Service(USPS).
  Otherwise we cant receive it.
  Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $60. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  Daisy
  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20284405
  
  I am rejecting this response because:
  The partial payment of $60 is not in my account yet.
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/22/2023

  Hello
  We had refunded the amount of $60.The screenshot of the refund has been sent to your email.
  It may take about **** days for your card issuer to handle the refund.
  It depends on your card issuers handing efficiency.
  If you have any other questions, please feel free to contact us. 
  We will do our utmost to help you. 
  Best Regards 

  Daisy 

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig through wigsis and it.is not the quality ********* that I paid for and I requested my money back and they are giving me the run around.

  Business Response

  Date: 06/26/2023

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $40.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20235045
  
  I am rejecting this response because how do I know they will return my full refund.  Others on site have complained they didn't get full refund
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/10/2023

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $40.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******
  
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20235045
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/03/2023

  No resolution has been made.  *********** continues to rip customers off, wanting them to send their product back with little to no refund 

   

  They need to refund me my full amount that I paid

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a long Remy wig, that was suppose to be human hair. It is not human hair it is not the cut or color that was ordered. It is a synthetic orange wig. The company will not provide a return address. I have reached out several times.

  Business Response

  Date: 06/13/2023

  Hello,

  Here is our return address:

  Receiver: ***********
  Address: Room ********************************************************************,
  Hefei City, **************, ***** 
  Postal Code: 230011
  Phone Number: ***********
  

  The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to **.
  If you decide to keep it, we'll refund you $160.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******
  
  

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2023 I ordered from WigSIS a Fashion Auburn ****** Cropped wig, average size, Color 26G. The price was $160.00. The 1uality of the wig is poor and is not curly. The company has failed to respond to me via email or phone. My order # TA230425C5271. I wish to return the item and get a full refund. I need the shipping information for the product return.******************************* ********************* ************

  Business Response

  Date: 05/15/2023

  Dear *******************************

  We did not receive any email or phone call from you about this order 

  I need to show my sincere and deep apology to you. Please do not make this issue so complicated, we do want have a good cooperation with you

  If you do want to return it, we'll provide you our return address:
  Receiver: ***********
  Address: Room **********************************************************************br>Hefei City, **************, *****
  Postal Code: 230011
  
  The item must be in new condition, please send it back by ****************** Postal Service(USPS).
  Otherwise we cant receive it.
  Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $80. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely

  Daisy 

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   I will mail back the wig **** immediately.  I expect a full refund in the amount of $160.00 **.  Please credit my master card account.  
  
  *******************************

  Order #TA230425C5271

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lace front human hair ********* remy hair wig on March 30, 2023 and received it on April 19, 2023 and requested a full refund by email April 21, 2023. The wig was never worn or tags removed. The wig looks nothing like its pictured or shown online. I have been emailing customer service for the return address and they will not provide it to me. Im in the process of returning this wig to WigSis Headquarters on April 27, 2023. Im requesting 100% refund of my hard earned money. **************** made me a request of replacing the wig and I went as far as picking another one out and they still was beating around the **** and requesting that I accept 10% of my money back. This is totally unacceptable and irresponsible and degrading and humiliating. They are very unprofessional. The wig was not custom made.

  Business Response

  Date: 05/07/2023

  Hello,
  I am deeply sorry for bringing you such trouble and inconvenience.
  We will refund to you in 2-3 days.
  Please check and wait patiently!
  
  If you have any other questions, please feel free to contact **. 
  We will do our utmost to help you. 
  Best Regards 
  *******
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/23/2023 Ordered brown men's wig for $120. 3 weeks later, order arrived but recieved a long curly red woman's wig style.Contacted company within 1 business day, return policy states must file return request within 7 days. Wig was unworn as stated on return policy, too.After requesting and receiving a specific series of pictures of the wig, tags, and packaging, customer service has been avoiding return via 5 emails over 1 week period including:Have the wig dyed, cut, and re-styled.Sell the wig to a friend.A man can wear a woman's wig for another type of occasion.Buy a new wig at a reduced rate.Accept a 10% refund.Shipping back to ***** is long and expensive, we probably wouldn't receive it, then you get $0 refund.My email address was also apparently sold, as I began to recieve dozens of junk and phishing emails immediately after contacting Wigsis.

  Business Response

  Date: 02/27/2023

  Hello

  If you do want to return it, we'll provide you our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  
  The item must be in new condition, please send it back by ****************** Postal Service(USPS).
  Otherwise we cant receive it.
  Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $40. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  Daisy