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Business Profile

Garbage Removal

Arrow Disposal Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Arrow Disposal Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arrow Disposal Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer #: ********** ************ constantly misses my trash on pickup day. The only way that I can get them to collect my trash is to call them. Even then, sometimes it takes weeks. On multiple occasions, I have went three weeks without my trash being collected. When I call them, they just tell me that they will contact the manager of that route and put in a work order. I have no other trash collection services offered in my area. I am paying for a service and I am not receiving that service.

      Business Response

      Date: 04/24/2024

      This issue has been resolved between the customer and the local management.

    • Initial Complaint

      Date:03/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My garbage can has been damaged somehow, the lid is broke off along with other minor defects. I called ADSI on 2-8-24 and twice more since then. The first time I spoke with customer ********************** they said someone would be out within 10 days to repair or replace it. That would have been fine but its still not fixed and they just tell me they will send another email to that supervisor. Its been 16 business days as of this letter and I just want my can fixed, I don't care how. I decided to try BBB because they are not doing what they say they will do. I believe ADSI is the only residential waste service available to this area so I don't really have any leverage as a costumer.

      Business Response

      Date: 04/11/2024

      This was resolved on 3/21. We just faild to respond to your complaint.

       

      Arrow Disposal Service, Inc. 

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrow consistently does not pickup trash There is no other provider for this service in Pike County or we would simply use another provider Read BBB and ****** reviews This is unacceptable Pike County needs to terminate their contract and reimburse residents for not receiving services we pay for Next complaint is to local TV station We call and are told they will send a driver and never do We have garbage stacked in the road I just tried to chase the truck on my ATV but he drove away so fast I couldnt catch him

      Business Response

      Date: 02/19/2024

      We investigated ******************** complaint and found it to be valid. The regional manager contacted **************** and explained the driver error that was occurring.  We have addressed the issue with the driver and **************** will receive one months credit for his inconvenience. We apologize for the confusion and will strive to do better in the future.

       

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refuses to reimburse payment for nonservice.

      Business Response

      Date: 01/23/2024

      This complaint occurred immediately after a week of extremely cold weather that included a snow day and wintery mix. We halted all route operations for safety reasons.  All routes in this area are back on schedule. We apologize for the interruption, but this falls under "Force ******".

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My garbage hasn't been picked up in 2 weeks. They haven't tried to help anyone with the situation. This company is awful.

      Business Response

      Date: 01/23/2024

      This complaint occurred immediately after a week of extremely cold weather that included a snow day and wintery mix. We halted all route operations for safety reasons.  All routes in this area are back on schedule. We apologize for the interruption, but this falls under "Force ******".

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 3 weeks since trash has been picked up in *********** *******. Trash is piling up and rumors are that AD doesnt have enough employees for the routes and there is no credit being put towards accounts for missed pick *** without a 2 day or longer prior notice phone call to AD.

      Business Response

      Date: 01/23/2024

      This entire area was not serviced last week due to extreme weather conditions and prior to that we were getting back on schedule from the holidays. Garbage was delayed but all routes should be back on schedule by close of business 1/24. 

       

      We apologize for the inconvenience and will strive to do better.

       

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not picked up my tash in weeks and they refuse to credit my account. My bill is always paid on time as it is direct withdraw

      Business Response

      Date: 01/23/2024

      **************** did call on 1/22 to report that we did not pick her up on 1/16 and said we had missed her twice before that.

      1/16 was a snow day and we halted all routes due to unsafe driving conditions. The *********** area should be back on schedule after today. 

      She is correct in that her account is set up on auto pay. She will be given 1 months credit ($20.93) for submitting her complaint in a polite manner.

      We apologize for her inconvenience and will strive to do better.

       

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garbage was not picked up in ***********. But upon asking that our bill reflect that, it was refused.I was courteous and waited, giving them a chance to pick up th garbage disposal not call until day 7 of the missed week.They said I had to call th day of or day aftr to receive credit. Isn't that their responsibility.

      Business Response

      Date: 01/22/2024

      Customer would need to provide the time period she is referring to. We have just experienced unprecedented delays due to weather and the contract contains a " Force ******" clause.  Thank you.

       

      ADSI

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01 21 24 won't pick up trash ,,as set fourth in contract,,,with etowah county,,,,

      Business Response

      Date: 01/23/2024

      This complaint occurred immediately after a week of extremely cold weather that included a snow day and wintery mix. We halted all route operations for safety reasons.  All routes in this area are back on schedule. We apologize for the interruption but this falls under "Force ******".

       

      Arrow Disposal Service, Inc.

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 4 I ordered a 2nd can to be delivered to my household and was charged $10 for the use of that can for that month. When it didn't get delivered in the **** business days, I called and was told they issued $5 to my account for it being late. After December ended, with still no 2nd can, I was told they credited my account the $10 I was charged for the month of December. On Jan. 11 I was charged ***** for both cans witch is the total amount for 2 cans for ******** February and March. We still have not received our 2nd can and did not get credited for the amounts they claimed to give me.

      Business Response

      Date: 01/23/2024

      We apologize to *******************. We dropped the ball on the second cart. The local manager will deliver the 2nd cart today on his way home.

      She will also be credited $30 for the 2nd cart for the current quarter and regular charges for the 2nd cart will not begin until next quarter.

       

      Sorry for the inconvenience.

       

      Arrow Disposal Service, Inc.

      Customer Answer

      Date: 01/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Arrow Disposal Services is NOT a BBB Accredited Business.

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