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Business Profile

Home Improvement

Alliance Specialty Contractor

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Alliance Specialty Contractor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alliance Specialty Contractor has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by a representative from the company regarding roof repairs. They coordinated with my insurance company and secured approval for the repair. Over time, they sent several representatives to my home, as the previous ones continued to resign. I issued them a check for just under $3,000. However, the company never completed the repair, nor did they return my payment. Since then, the business has ceased operations. It is deeply concerning that this situation has affected not only me, but other customers as well.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction took place on **** *, 2023. These people came out and did an inspection. Afterwards, I received an estimate. A few days later, a Rep returned with the paperwork to be signed. About a week later, I called them. She picked up the check and took all of the paperwork. She instructed me took pay the deductible and said that the process of repairing the roof would take place once they call and schedule a date. They never came. Later, the Rep claimed that she no longer worked for the company. She gave me another contact, but was never able to hear from them. I made several attempts with no avail.

      I paid a deductible of $1000 plus a $10 processing fee.

      Please see attachments.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alliance Specialty Contractors came to my door back in October 2023. They offered to inspect my roof for any potential damage. Told me my whole roof would need to be replaced due to hail damage. We submitted a claim through my insurance. They collected my insurance check of over $9500 and I haven't heard from them since. I have tried calling and emailing multiple times with no response. I pulled them up on google today and both of the offices in my area say they are permanently closed. They stole my insurance money. Now I have to hire a lawyer to attempt to get my insurance money back. My insurance says the roof must now be replaced because a claim was submitted. I can't just cancel the claim and wait for the next hail storm because they will no longer cover it until I receive a new roof.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company on ** **** 2023 to replace my roof because of wind damage. They said that they would need 60% of the insurance check to order the materials and that they would complete the work in 4-6 weeks. I gave them a check for $7785 dollars. When I had not heard from them for a few months I contacted them and they finally answered me in late October and said that they were behind and would get the work done soon. On November * I got an email from them saying that they had changed communication directors and that they were sorry for the delay and would going to give me a $250 discount off the project. I answered the email and got no response. When I sent another email to them I got a delivery failure notice that said that there was no destination email address and I got the same from all associated email addresses that I had from them. They also do not answer any phone calls or had anyone at the office when I went by at any time since I hired them.

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our complaint is with Alliance specialty contractors. They performed an inspection and determined we needed a new roof. We filed an insurance claim and gave them the payment after signing a contract. From that point we have been unable to reach anyone with the company nor has any work been done. This process began October.

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ****/2023, a contract was signed for work to be performed at my residence in 4-6 weeks. A check was submitted to Alliance Specialty Contractor for work in the amount of $9, 881.62. At this time, no work has been performed or no attempt to contact myself to schedule work has been made. No phone calls have been answered by any staff. A refund demand letter was sent on **** by certified mail and received by an individual.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2023 this company processed an insurance claim on my behalf that was to replace my roof due to Hail damage. My insurance company issued the first check and held the remaining until proof of project completion. The contractor explained that the first check is to go to them in full for the purchase of supplies and materials and as a down payment on the contract for the job.

      After 6 months the work has not been started. I was in communication with the contractor at least twice a month asking for updates. They indicated they are behind and will have my job completed in November 2023. They also offered me -$250 discount for the inconvenience of the delay.

      Now in early December 2023, I found the front door of their business location having a sign saying "office is closed Indefinitely". I talked with two examples of the company and they had been laid off or resigned according to them. I later found the owner of this company had been extradited to ******* **** ******* *** ***** ********

      If the work on my home can be completed as contracted I will be satisfied but it seems the company is now out of business. I would like a full refund of the deposit if work is not started and completed.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A contract was signed with Alliance Specialty Contractors (ASC) to replace my roof on ***/23
      ********'s insurance agreed and sent me 8141.23 to start the work.
      I paid ASC this money plus my 1000.00 deductible.
      I was given every excuse as to why the work wasn't being started. Bad weather, backlog, shortage of shingles, etc
      The people who were interacting with me kept leaving the company. I went by their office on ****/23 to get some answers. A new project manager was very re-assuring the they were under new management and were making good on the backlog. I have gone back since and it appears that they have closed up shop with no refund to me.

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to have roof done 2 months or more. Have not heard from anyone. Have called 4 different numbers and No response. *** **** *** **** *** *** ******

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they was to put a roof on my house they stated it was order and not done it was ** *** 2023 it was and ****** ** ******* *** ******** *** each keeps stating it wiil be done next month. they have 6.820.15 dollars which the insurance paid it they told me to get my money back can't reach anyone

    Alliance Specialty Contractor is NOT a BBB Accredited Business.

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