Complaints

This profile includes complaints for Alliance Specialty Contractor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alliance Specialty Contractor

  1625 E University Dr Ste 107 Auburn, AL 36830-6450

• 

  Alliance Specialty Contractor

  4425 Holly Ave Columbus, GA 31904-6525

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that Alliance Roofing company on September ** 2023 came into my neighborhood giving out free estimates on roofing. I decided to chose this company and gave them my (*******) insurance check and no work was done.Scott L***** informed me on Sept **,2023 that it will take them a 120 days before they come fix my roof. He’s no longer with the company. I stop bye the office and meet Scott M******** on November **2023 and he said he has taken over of the scheduling and that he was sorry of how things have gotten and the owner(Jody ****** ****) have stolen all the money and left town. But he insisted that he hopes to have all jobs done by the end of December but that was just a lie to there customers, They are no longer in business and I tried several attempts to call them and I went to their office and no one was there. Adrian D**** was my sales person who received my front end check on Sept ** 2023. Still No work was done and no communication.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On * August 2023, I paid Alliance Specialty Contractor to replace my roof. The company stated they couldn't replace my roof until December because they was backed up with other clients. I have been calling the office and no has responded back to me. I called two employees Adrian ###-###-#### and both stated they no longer work for the company.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was to replacement my roof *** an insurance claim. Mike M******, project manager, prepared the contract and took the initial check in the amount of $9,347.09 on ***/23. The work was to be completed in 4-6 weeks. They never started the job then stopped all communication. To date, NO roof and NO money. They have another location, however, you can never catch them at either one. I would like my money back and the public warned as they are still operational - we just can't find them. Several of us wound up meeting at the ******** ** *ocation trying to catch them. Through each other, we learned that there are many more victims.

  Customer Answer

  Date: 12/06/2023

  I still haven't heard from the company. My bank, ***** *****, said that there is nothing they can do since the payment was with a check and the issue is between Alliance and myself. I did learn that Alliance also uses the same bank.

        ---------- Nothing follow  ----------

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****/2023 signed a contract and wrote a personal check in the amount of $7219.25 and handed to Mike M****** that cleared my bank on ****/2023. I was told 4-6 weeks to do my roof. Mike told me he wasn't sure about any date cause he didn't handle the calendar and advise me to reach out to Scott L*****. Called Mike on ***/23 for Scott number, called Scott ****/23 was told didn't have the start date and that the materials had been pre order and once it were received he would call to give me a date. ****/23 called Scott call went to voice mail, call Scott *******he told me that it were a lot of people on the life before me to get their roof did and that my roof would be done by Thanksgiving I told him that was more that 6 weeks. *****/23 call Scott he told me that he would call me back within 2-3 weeks to give me a date they would do my roof. ****/23. Received and email from Scott M***** saying he were the new person over the Communication dept and to contact him with any question. Reach out to Mr. M***** numerous time now answer let a message. When to the business locate no one there. Call Scott L***** the pervious person he told me he no longer would with the company and text me a phone to call I told him no one answer he said he wasn't surprise a good luck on getting someone. On *****23 went to the ******** ** locating no one there. I called my bank to dispute the payment as work not done, fraud and scam.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Specialty Contractor received a check from me in the amount of $12,860 on *******23 to begin the process of installing a new roof. Upon this date we have not received anything or no materials have been ordered. I understand there is a 50% cancellation fee but who can afford that type of penalty. When the contractor came by to pick up the check the next day after I received it. He stated within 2 - 4 weeks they would start, It's been almost 5 months. I have tried talking to them about the roof but I get the same story that "we are on the list". I think they have had more than enough time to complete my roof. Please help me with a resolution. I would like my roof replace and to prevent any further damage to my roof.

  Business Response

  Date: 09/13/2023

  Customer is under contract (see attached) and has been advised of the cancellation fee.  We have been in communication with him (see attached) providing updates.  Weather, Labor, and Materials have caused delays industry wide however we have him on our schedule.  We complete jobs on a first in/first out basis and he is currently #16 on our production list.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ***** 2023 was approached by a representative for Alliance Specialty Contractors concerning my roof. He was in an Alliance truck. Rep met with my insurance agent & a claim was submitted & agreed upon. Was told would be completed within 4 weeks. Checks for almost $3300 were given to Alliance & were cashed on ***** **. No work has been done & will not return calls.

  Business Response

  Date: 06/12/2023

  BBB,

  Mrs. *****s agreed to the following on her contract (attached) that she signed **********

  37. WORK COMMENCEMENT AND COMPLETION: The Work to be performed under this Agreement shall commence within four (4) to six (6) weeks after approval status has been obtained within Contractors database
  excluding Holidays. Where Contractor is prevented from completing any part of the Work within the time of WORK COMMENCEMENT AND COMPLETION due to any delay beyond the control of Contractor, the
  commencement and completion times shall be extended in an amount determined by Contractor.

  On ******** we informed Mrs. *****s of the following:

  **** *****s, You have been approved in our database for the contracted services. If you have any questions, please contact ****** ****  at *********************  or ***** ******** . Your materials should be delivered within 4-6 weeks weather permitting.
  
  Thank you for being a loyal customer to Alliance Specialty Contractor.

  On ********* we informed Mrs. *****s of the following:

  Hello **** *****s,
  
   Your claim has been reassigned to our corporate office due to the fact that your previous Project Manager, ****** ****, is no longer with Alliance Specialty Contractor. We will be in contact with you as soon as we review your file. We are in the process of scheduling your build and we ask for your patience at this time.  
  
   If you have any questions, you can either contact our office from 9am to 5pm Monday through Friday or reply to this email.
  
  Thank you for choosing Alliance Specialty Contractor!

  on ********* Mrs. *****s filled out our online form and sent the following:

  Name
  **** *****s
  Property Address or Location
  **** ********** ***
  *******
  ****** ******
  *** **
  **** * *** ****
  ********** ******* *****
  ****** ******
  *** **
  ***** ******
  ***** ********
  ***** *******
  *********************
  Service(s) Needed:
  
  Roof Replacement
  Insurance Carrier
  *********
  Project Descripton:
  Gave ***** **** check from ********* & a certified check for due to wanting architectural shingles. ****** **** came by about 4 weeks ago & I resigned the contract. No one has been in touch. Please call me @ *** ********. I’ve contacted ********* & I’d like to get this settled. Either money back or roof. I’m 66 years old & cant afford to lose this
  money. I’m on SS. Please contact me soon as I’m very upset & need this taken care of.

  On ******** we informed Mrs. *****s of the following:

  Hello **** *****s, 
  
  We are happy to inform you that you have gone up in our production line to number twenty-eight. 
   
  If you have any questions, you can either contact our office from 9am to 5pm Monday through Friday or reply to this email.
  
  Thank you for choosing Alliance Specialty Contractor!

  On ******** we informed Mrs. *****s of the following

  Good afternoon,
  
  Regrettably, we must inform you that due to the forecasted rain in the areas we service we have encountered an unavoidable delay in completing the roof replacement as originally planned. I have attached documents showing the forecasted weather of the next week. 
  
  While we understand the inconvenience this may cause, your safety and the quality of our work are of utmost importance to us.
  
  Please be assured that we are actively working to reschedule the roof replacement project as soon as weather conditions permit. Our experienced team is committed to completing the work with the highest level of craftsmanship, ensuring that you receive the exceptional quality you expect from our services. We assure you that we are doing everything possible to expedite the rescheduling process while adhering to our strict standards of safety and quality.
  
  We kindly request your understanding and patience during this time. Our team will be in regular communication with you to provide updates on the new schedule as soon as we have more clarity on when materials will be delivered. We appreciate your trust and assure you that we will complete your roof replacement promptly once conditions allow.
  
  Should you have any questions, concerns, or require additional information, please do not hesitate to reach out to ****** and I. We are here to address any inquiries you may have and provide the necessary assistance.
  
  Thank you for your understanding and cooperation. We genuinely appreciate your patience throughout this unexpected delay and look forward to completing your roof replacement soon.

   

  We are still within the contracted time frame pursuant to the contract signed and agreed by Mrs. *****s. We are actively contacting this customer on all updates.