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Business Profile

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Annie Cloth

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.31

Average of 95 Customer Reviews

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Review Details

  • Kara L

    Date: 08/20/2023

    I am only giving 1 star because 0 stars was not an option! I also ordered from an online ad (weather channel). First problem is that I never got a confirmation email from them so could not track my order, but it did finally arrive 1-2 weeks later. I really liked and kept about 1/4 of what I ordered, but the rest needed to go back. So I went on their website and was actually able to find my order, create an account, and submit for a return. The website said "We will get back to you within 48 hours via your registered email." After 1-2 weeks, I finally started an online chat since I never heard from them and you cannot call or even email them. After that, they finally sent me a return label, though I still had to pay the return shipping ($25!). So we returned the items, and I even went back to the return and entered the carrier and tracking number as requested. Supposedly, I would receive my refund within 3-5 business days after receipt of the returned items. It has now been 4 WEEKS since they received my return (I tracked it) and still no refund. I had to start ANOTHER chat, where they asked for the tracking number and carrier, which I had already provided within their system over a month earlier. They claimed they did not have that info previously, which was the reason for no refund yet, and so now that they did have that info, I would receive my refund in 3-5 business days. I am highly doubtful at this point! I will probably have to dispute through ****** and take up even more of my time, They are absolute CRIMINALS. Do not order anything from Annie Cloth!!

  • Susan S

    Date: 08/20/2023

    I ordered several items from Anniecloth and had to return a portion of the order. I followed their instructions but wasn't allowed to submit. When I tried to contact them again, it would let me submit. Conclusion, this is a scam outfit, people need to stay away from.

  • Deb B

    Date: 08/17/2023

    Scam! They refuse to send me return labels for the Inferior clothing.. instead offer me a 40% discount if I keep the junk.. returns are impossible.. impossible to contact them via THEIR website!

  • Mylia L

    Date: 08/16/2023

    Don't buy anything from these crooks. I ordered some tops and they didn't fit. I finally got them to agree to a return and after 5 months, I still hadn't gotten my money back. So I filed a dispute with my card company and got my money back. If you do business with this company it's a big mistake. Big.

  • Gigi C

    Date: 08/12/2023

    I ordered several tops which are of excellent quality! I will admit that I never received a confirmation email but my purchases were delivered without delay. I paid thru ****** so I did not have any problems.

  • Kim K

    Date: 08/12/2023

    I ordered a mother of the bride dress and the You Are My Sunshine bracelet that has a leather strap, they were both fraud they were not the material that they had pictured the bracelet was a slim piece of leather that is junk and the dress that I bought was absolutely gorgeous on the picture and now that I have it, the material is bulked up in the front and is nothing compared to what was in the picture, and they tell you if you want to return you have to pay for the return and get a small percentage back, THIS COMPANY SHOULD BE SHUT DOWN IT IS A SCAM

  • ki p

    Date: 08/08/2023

    Ordered two tops - both too large. Would have been ok for Texas summer, but not well made and not made to correct size. Tried to return on website, they stated "would reply via email in 48 hours". That was two weeks ago. DO NOT PURCHASE FROM THESE CROOKS.

  • frank g

    Date: 07/22/2023

    The order was delayed 60 days and when I complained they offered a 30% discount from the total price. I accepted if the goods could be delivered in 30 days. 30 days later, a total of 90 days from initial purchase, I never received the discount nor the goods. It took another 3 weeks to get my refund by filing a claim through paypal. 3 months and 3 weeks later, I finally got my money back after sending 3 emails to Annie and filing for refund. Remember, my stuff came from Hong Kong so once it is shipped, it takes about 2 weeks to arrive. The effort was not worth the refund cost. Avoid if possible.

  • Cecilia M

    Date: 07/22/2023

    All my items are exactly what I ordered and I have really enjoyed wearing them. Hold up great in wash. I love AnnieCloth.

  • Catherine D

    Date: 07/16/2023

    Customer service is terrible. They sent me a duplicate order, billed me TWICE, then refused to send a label to return the duplicate. So I’m stuck with two of the same item and no way to get one of the charges cancelled. Unethical and unprofessional business practices.

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