We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Regions Financial Corporation

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Regions Financial Corporation has 1385 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.33

    Average of 228 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Huong N

      Date: 07/20/2022

      Enerbank got us the loan and made the process relatively painless! They make it easy making payments, too.

    • Alex D

      Date: 07/19/2022

      They charge a different (higher) monthly payment than I signed in the Agreement.

    • Robin J

      Date: 07/16/2022

      The worst customer service. Folks who answer the phones have no clue, t*** **** *********** ***, when you online chat, **** ***. I went to activate my new card. Couldn't do it via the web, called the number, still couldn't activate it. Called customer service, Ashley said she activated my card and to cut up my other one. So I did. Guess what? Went to use the new activated card.... Didn't work. Called cs again. Spent another 45 mins on the phone. Girl comes back to tell me that Regions made a mistake with the expiration on my new card. So it's no good. Nope ..never told me, never sent a new one, nada. So Cierra says she's issuing me a new card. Asked if she could overnight it. She said no, they don't do that. Really?? Your fault and you can't do your customer a solid?
      So she says she will expedite it and will be here in 1 to 2 business days. So with that it should have been here on Wednesday, Thursday at the latest. Well....it's Sunday and still no card. *****. I need my money. I need access to it. And now....I'm going to take all my money out and hope TD bank is better. Get it together regions. Your customer service stinks and you are not "For" your customers.

    • Melissa T

      Date: 07/15/2022

      If you have a small business then I warn you do not Bank with Regions. Worst customer service, worst representatives in the branch, they don’t give a crap about your business at the Palm Beach US 1 location. It should be a crime to hold a verified check for 2 weeks.
      They made me wait to receive part of my check- gave me none of the money, held part for 3 days to receive on the 4th day and then wants to hold ***** of it for 2 weeks after the verification. We have already waited to receive money from the same company endorsed check and account. We waited and it cleared already once! So we will have to continue to wait everytime we have a check.. we are trying to run a small business that requires us to pay employees and pay for supplies for the next job. What’s worse is they don’t give a crap!! I tried to get my check back and according to them I had 7 mins to do it. I called my husband to say they were only releasing ***** to only further read that It’s going to take and additional week and a half to get that amount. So basically can’t pay employees- can’t buy supplies- can’t pay for the high gas prices to get to the jobs. Just ******d by Regions.

    • Karen P

      Date: 07/15/2022

      Excellent service and committment to satisfaction, will use again if need be in future. ??

    • Nita M

      Date: 07/14/2022

      Easy process, however the timeline for funds to be used, put a strain on homeowners and contractors in order to complete the project on tim

    • Jeffrey H

      Date: 07/14/2022

      Enerbank got us the loan and made the process relatively painless! They make it easy making payments, too.

    • Cheryl M

      Date: 07/12/2022

      Have just started with them, no problems. Will give another review after I have dealt with them more.

    Regions Financial Corporation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.