Complaints
This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 363 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is refusing to give me a discount after my order was delivered . I want my money back asap thank you .
Business Response
Date: 07/10/2025
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
Upon review of this complaint and additional documentation, we determined that the order was delivered to the customer. Once an order has been delivered, we transfer responsibility for the items to the customer. The decision to provide a refund is solely within the discretion of Shipt per our Terms of Service, and based on a comprehensive review no refund will be granted for this order by Shipt.It is Shipt's firm belief that we as a company have responded appropriately considering all sides, investigation, and review of available documentation regarding this dispute. We stand by our decision and are unable to refund this customer as requested.
Customer Answer
Date: 07/10/2025
Complaint: 23571143
I am rejecting this response because:it Was not delivered . People do steal you know thats not fair to the customer
Sincerely,
******* ****Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a same day delivery order through Shipt *******A pre-authorization hold was placed on my account.The shopper could not find an item that was listed as having many in stock and the order was cancelled.After 3 days I contacted ****** to request the authorization be released. ****** sent me to call Shipt, who refused to release my funds.They said the authorization expires after 30 days.Relentlessly, the customer service representative claimed there was no one else in any department to be transferred to.They offered me a $10 gift card instead of releasing my funds.Business Response
Date: 07/08/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through **********, we have contacted ****** to have the member's pre-authorization investigated and refunded. As the order was placed on ******'s direct website, we have no access to their systems, nor have any ability to look at or handle this request as we are a third party from ******. Target can be reached at ************** should the customer need to contact them directly.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.Customer Answer
Date: 07/08/2025
Complaint: 23564868
I am rejecting this response because:
As noted prior I contacted target first. ****** sent me to a Shipt line.
The Shipt employee said they could not release the authorized hold and it would expire after 30 days.
The charge is still on my card as an authorized hold at this very moment.
Seems like they didnt read my complaint?
Sincerely,
******* ****Business Response
Date: 07/10/2025
We once again would like to apologize for the member's order experience. Please be assured that we are reviewing what took place internally to ensure this is addressed appropriately.
To reiterate, this order was placed on ********** and payment for this order was handled through Target's system. As the order was placed on ******'s direct website, we have no access to their systems, nor have any ability to look at or handle this request as we are a third party from ******. Target can be reached at ************** should the customer need to contact them directly.
Our Experience Team can always be reached directly at ************, via email at ************************************************************, and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up for this service yet I have received three monthly membership charges of ***** monthly. I have attempted to cancel three times and nothing was done.Business Response
Date: 06/17/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We apologize for any frustration and are happy to review this further to see how we can best assist. Unfortunately, we were not able to locate a membership charge based on the information given in this complaint. We kindly request that the cardholder responds with the last 4 digits of their card number as well as the date and amount of the charge appearing on their statement.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/18/2025
Received, thank you.
Spoke to some mine at Shipt who was able to locate acct. last for digits 4051 and the charge was ***** for last three months on the 5th of the monthBusiness Response
Date: 06/20/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and any frustration this caused. We have issued a refund today for three $10.99 charges associated with the monthly memberships to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.Customer Answer
Date: 06/23/2025
Yes.Initial Complaint
Date:06/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received wrong items, but still wouldn't be provided refund despite providing proof. Received unscented wipes not the lavender ordered.Business Response
Date: 06/02/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed.
Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.
Customer Answer
Date: 06/03/2025
Complaint: 23404106
I am rejecting this response because:I have provided documentation showing I tried getting a refund through support with no help. It is ridiculous I have to institute a dispute with my bank to get a refund. I'm in direct contact with you the merchant and you are too lazy to fix your system of determining when customers should get a refund for errors on your part. I will do whatever I can to report this business. Your response is absurd and anyone will find it disgraceful that you openly admit to wasting banks, customers, and your own employees time due to how poor your business is structured.
Sincerely,
***** *******Business Response
Date: 06/04/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $85.71 charge associated with order #********* to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started a free trial for delivery service. They cancled and rescheduledstarting from 1 to 2pm all the way to the final 8 to 9pm time slot, then cancled the order completly after that after i waisted and waited for that delivery and completely blew off all my errands to accommodate their scheduling. I called and was talked to ***** of the alabama location supposedly, who insulted me with a small compensation which they also did the same in canceling and rescheduled the delivery prior to this one about 3 or 4 times. We finally agreed to a $35 credit and waited on hold for another hour. He than hung up on me, did not apply the credit he had said he would, blocked my account and also deleted my credits i had before off of my account? This is not only an insulting action by a supervisor, but i beieve criminal and vengeful also.Business Response
Date: 06/02/2025
This members account was terminated in accordance with our Terms of Service, which can be found here: ********************************************************. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason, and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
It is Shipt's firm belief that we, as a company, have responded appropriately. We stand by our decision and are unable to reinstate this account.
Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.Customer Answer
Date: 06/03/2025
Complaint: 23400463
I am rejecting this response because:
Sincerely,
***** ****Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order from ****** using the Shipt app. Shipt is responsible for the financial transactions and communications. I placed this order on May 17, 2025. I received my items via Shipt delivery and discovered a host of incorrect, damaged, cross contamination, and missing items. I reached out to Shipt immediately and was told to send in photos as proof of all items that needed to be refunded. I was more than happy to do so as well as detailed descriptions of what happened with the order. Since Id already spoken to an agent on the phone about my order, I expected a refund within a few hours. My order total was $131.83. The total refund amount from damaged/incorrect items totaled $58.60 plus the $14.50 temporary hold that was charged to my credit card. I used two forms of payments. One was my ebt card ending in 6032. The other payment method is my debit card ending in 9713. I had already been told several times that there was an error and that this order was unable to be refunded properly. Ive also been told that this order was already refunded and to wait 24 hours. It has been over a week and the company will not refund me although they acknowledge that I am owed a refund of $58.60. *** placed many orders with this company in the past and the funds are automatically refunded back to the *** card used and the temporary hold is lifted usually within a day after delivery. Shipt has still not refunded the $58.60. They have told me they would contact the *** offices to find out what the issue is. Turns out there was no pending refund and SNAP/*** cant be disputed for online food deliveries. Ive called the ebt office myself and they have stated that there was no pending refund from Shipt. I informed Shipt about this and I was told that there is nothing else they can do. My credit card company disputed the $14.50 hold on my account and refunded me since it was due to Shipts error. Ive asked them to refund me via credit for the $58.60 but they refuse. Please help.Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their drivers simply do not ever deliver to the correct address. A driver lied about not having access to my complex. After I told him there is no gate to lock to prevent access to my apartment and offered to meet the driver, I saw the driver drive past me, walk up to my door and successfully deliver my package. The employees of this company are lazy, liars and scammers. This company should not be in business and simply cost people money.Business Response
Date: 05/14/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would also like to express our sincerest apologies for the member's order experience. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. Unfortunately, the order is a Target direct order that uses Shipt as a medium, we have no access to know the content neither do we have access to Target's system to refund or replace, so the member will need to contact ****** directly for a resolution. Target can be reached at ************** should the customer need to contact them directly.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had already canceled my account but a $99 charge still came out of my account,Please refund my money.Business Response
Date: 05/05/2025
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We canceled their membership, as requested, on 5/3/2025 and issued the $99 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend 6 months of free membership as well as a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to Theron at ********************************** We're happy to help.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at **************************. This information can be found on our website at ***********************************************.
Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
occurred 4/25/2025 Amount Paid ***** Groceries ordered Items not received They refused to refund or credit for the lost order leaving me out what i paid for and my full $Business Response
Date: 04/29/2025
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
Upon review of this complaint and additional documentation, we determined that the order was delivered to the customer. Once an order has been delivered, we transfer responsibility for the items to the customer. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund, and the customer has received communication from ********************** regarding their report and request. The decision to provide a refund is solely within the discretion of Shipt per our Terms of Service, and based on a comprehensive review no refund will be granted for this order by Shipt.It is Shipt's firm belief that we as a company have responded appropriately considering all sides, investigation, and review of available documentation regarding this dispute. We stand by our decision and are unable to refund this customer as requested.
Thank you.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm a nurse here in *******, ** we had a patient in our unit who complained about their family not having money for basic missc items for their home . After being homeless for 5 years they finally got an apartment for themselves and their 2 autistic children .This families story tugged on my heart strings so Myself and a few of the other nurses chipped in to purchased some items for this family. I had so many issues with this delivery, i asked that they called upon arrival . NO CALL or TEXT. Also no delivery picture which is required for every delivery . So how do I know that this order was actually delivered??? I chatted in and alerted the employee and of course they said nothing can be done, Im so tired of this company ************* is a joke! **************** and ********************** has a mile yard bridge between the 2 words empathy and compassion. These are kids! Now I'm both out of my money and my order for this family. this company could care less!! I reached out to leadership at my hospital and due to the negligence of Shipt, our hospital came together and purchased a new order from *******, the family received their order and I was also provided a discount after explaining the nightmare we endured shopping with Shipt. I will continue telling everyone about this company who could care 0% about their consumers only about what they can gain. I will to spreading awareness on my ******** and to every family who comes into the ** with children! I'm sacrificing my time, and family For civilians and still feel broken hearted and not valued at all, i work doubles just to try to show other people that there is still some good in this world. I will never shop here ever again. A bad taste is forever in my mouth from this company. I need my TOTAL refund or l'll have to escalate this concern until I reach a desired resolution. You don't treat ppl like this, you might need them again in life. Do right by people and life will reward you ten fold. Refund my money!Business Response
Date: 04/25/2025
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
Upon review of this complaint and additional documentation, we determined that the order was delivered to the customer. Once an order has been delivered, we transfer responsibility for the items to the customer. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund, and the customer has received communication from ********************** regarding their report and request. The decision to provide a refund is solely within the discretion of Shipt per our Terms of Service, and based on a comprehensive review no refund will be granted for this order by Shipt.
It is Shipt's firm belief that we as a company have responded appropriately considering all sides, investigation, and review of available documentation regarding this dispute. We stand by our decision and are unable to refund this customer as requested.Thank you.
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