Complaints
This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 363 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid for the shipt membership. I've been using the same credit card and address. I tried to place an order but the order was cancelled. When I tried to reorder your website is telling me that 'member is inactive' with absolutely no explanation why the order didn't go through. Your customer service has been no help at all and I was told to contact a payments team, which don't have a phone number. This is absolutely preposterous! My address and credit card has remained the same since the account was opened 5-6 months ago so fraudulent activities is a bad excuse.
The order number for reference is *********.
Business Response
Date: 08/12/2022
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to look into this further to see how we can best assist.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. The member’s account was flagged by Shipt’s system for unusual activity and was placed on a temporary hold. There are many reasons an account may have been flagged, and this is not an indication that there is anything wrong with the member’s account. To that end, we can confirm the member has provided verification since the filing of this complaint, and their account was reopened.
We issued a refund today for the member’s most recent order charge of $***** to satisfy this BBB complaint. The refund should be reflected on their card's statement in the next few business days. We also emailed the member a receipt reflecting the refunds.
Our Experience Team can always be reached directly at ************, via email at [email protected], and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ordered from ****** had a coupon of $15 of $75 order, shopper shopped and did not contact and just cancelled two items without asking for replacement . no communication whatsoever . Called shipt was on hold for a while got a rep and then was disconnected again. had to call back again,Business Response
Date: 08/05/2022
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. Unfortunately, we do not have access to charges made through ******.com, but we have contacted ****** to have this order charge of $81.43 investigated and refunded. ****** can be reached at ************ should the customer need to contact them directly.Our Experience Team can always be reached directly at ************, via email at [email protected], and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.
Customer Answer
Date: 08/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17625587, and find that this resolution is satisfactory to me.
Sincerely,
****** * ******
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