We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Delivery

Shipt

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shipt has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Shipt

      420 20th St N STE 100 Birmingham, AL 35203-5213

      BBB accredited business seal

    • Shipt

      201 3rd St, 8th Floor San Francisco, CA 94103

    • Shipt

      17 20th St N Ste 100 Birmingham, AL 35203-4026

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 183 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Nathan M

      Date: 08/22/2022

      I placed an order through Best Buy to have a product brought to me using Shipt’s services since I do not currently have a car.
      I waited all day until closing before receiving a “picked up” email from Best Buy. Less than five minutes after that email I received a notification saying my order was delivered.
      My house is atleast a 20 minute drive from Best Buy so that couldn’t been possible. Checked outside and sure enough no product in sight. Double checked the address and made no mistake.
      I called the store and they confirmed for me that the product had indeed been picked up, they then told me to contact Shipt and so I did. Shipt told me they didn’t have any information on where the product was or who had it. After being told to “stand by” for over half an hour, the only thing Shipt had to say was “Contact the retailer or retailers customer support”.
      I told them that I did that already and they basically said there was nothing they could do.
      What kind of service is this? How are you not able to keep track of your own drivers?
      I highly urge everyone to avoid this service if possible, if your product goes missing you are out of luck.
      Am still trying to get this resolved from Best Buy.

    • melodee b

      Date: 08/10/2022

      Horrible. Monthly charges for stealth account never intentionally opened, for which no welcome email was ever sent. Use of email for resolution gets automated reply falsely stating that charge is removed and account closed. Use of phone did eventually get account closed, but even then they refused to provide the account number and other information.

    • Ryan B

      Date: 07/24/2022

      Ryan B

      Date: 07/24/2022

      Be aware of their membership service. I had no idea I was one, I don't even rememberusing them - didn't even have the app. They essentially ***** hundreds of dollars from me.

      Shipt

      Date: 07/25/2022

      Thank you so much for taking the time to share this feedback with us. We greatly value you as a Shipt customer and apologize if you had a poor experience. We would like to see what we can do to help. For immediate assistance, please reach out to our Support Team via Live Chat at Shipt.com or phone at 205.502.2500.

    Shipt is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.