Complaints

This profile includes complaints for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hibbett Retail Inc.

  2700 Milan Ct Birmingham, AL 35211-6919

• 

  Hibbett Retail Inc.

  2304 Center Point Pkwy Center Point, AL 35215-3608

• 

  Hibbett Retail Inc.

  352 Palisades Blvd Birmingham, AL 35209-5152

• 

  Hibbett Sporting Goods

  7500 Bullard Ave New Orleans, LA 70128

• 

  Hibbett Sports

  4665 Garth Rd Baytown, TX 77521-2261

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24th I went in to the City Gear in **************** of *********. There was a pair of Chinese New Year dunk lows the tI wanted they didn't have my size 8.5 W in the store. the sales associate said they could order them and ship them tot the store or to my house. I said my house as I do not live in **. I provided the sales associate with my ID and he looks dup my account I have with ******* and order the shoes. when the shoes arrived they are a size 7 in W. I called the store 5/5/2025 from my cell ********** at 12:34, 12:35, 12:39 also my work phone ********** 11:22, 11:23 and 1124 twice. It would ring and no one would answer or it would say the wireless customer you are trying to reach is unavailable I talked to the customer service number and they told me that I had to return them in store I live in IL and there is no City Gear or hobbits within 50 miles of my house. I called the store again and spoke with ***** and he was suppose dot call me back after he got the shipping label etc when I didn't hear form him I called and never got a call back. Then I couldn't get ahold of anyone a the store. I called another store asked for the District Maange rio call me they said he would and never did. **************** is saying that I have to return to the store but I can't and I was never old if I purchaseed in store I would have to return to the store because I would have never purchased them through the store as I don't live near one. I have called several times the store and customer service and no one can seem to get a shipping label to get these shoes returned so I can order the correct size online

  Business Response

  Date: 06/03/2025

  We researched the customers issue and normally our policy is All store purchased products must be returned in-store. This includes items that were purchased in a store and shipped to your home.However, since the store ordered the incorrect size for the customer, we have decided to allow the customer to return by mail as a one-time courtesy. We have sent the customer a label and once the shoes are received back, we will process their refund to the original form of payment. We apologize for the inconvenience.

  Customer Answer

  Date: 06/06/2025

  I have printed the return label and will drop it off today. Once my refund is received I will accept and close the case 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/25, I returned to Hibbett Sports to return q purchase made few days earlier. I spoke with *********, whom illl-represented your brand by having a smart provocative mouth after I requested ghd manage, as he spoke in a ghetto fashion stating he ain't giving no refunds!. He alleged the managers name was ******** and stated she would be back tomorrow despite my visit at the store was at noon. I am requesting a member of management contact immediately to resolve this matter and to develop and coach what is certainly poor representation for your company. He was also threatening and seemingly trying to provoke violence.

  Business Response

  Date: 06/02/2025

  We reached out to the customer via email  with an apology and coupon. We also asked the customer to clarify which store this incident happened in so we can follow up with the correct district manager and have them reach out. The customer has yet to respond to our request for information. Once we receive this information we will have that district manager reach out. We apologize for the inconvenience.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that were in stock online for pickup in store, according to their process it says you should be able to pick up your product as early as 90 minutes. I called the store to see if the item was ready for pickup and the guy that answered the call assured me they had the shoes and to come to the store. I drive over an hour 1 way to be told that I would have to purchase the shoe and wait for a refund which I dont think is right to pay for the shoe 2 times. I called customer service and they were no help as I was told to check my email and wait for an email to pick up the shoe. I informed them as to I dont regularly check my email could he check my status and I was told to go online and check it. This is by far the worst company *** had to deal with this year. Ill never buy another shoestring from Hibbett.

  Business Response

  Date: 06/02/2025

  We researched the customers order and see that it was picked up in-store later that day. We apologize that the order took a little longer to be ready. We reached out to the customer via email with an apology and a coupon for the inconvenience.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23354368
  
  I am rejecting this response because: I picked up the item later that day because I didnt want my money tied up any longer on a situation out of my control. But I didnt receive any apology nor a discount or whatever they say they sent. Im just done with Hibbett 
  
  Sincerely,
  
  Darien Heard

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to place an order online to have a paiur of air force ones sent to my husband in another state. I received an email stating the order was canceled and to use a different payment, so I attempted a second time online with a different card and I received a text message saying the order was canceled. After two online attempts I went into a store near my job to order the shoes. This order was processed, but then I received an email stating that the second online order was processed as well. Two of the same shoes were sent out. I asked for a return label to be emailed to me for the store purchase and was told they cant do this because the order was placed in the store. But like I explained the shoes were sent out of town and I would have never made the instore purchase if I didn't receive the misleading text message that I still have in my phone. Now no one is responding to my emails and I need a refund for these shoes bc they are too large for my husband and he cant wear them.

  Business Response

  Date: 05/19/2025

  We understand the customers issue however, all store purchased products must be returned in-store. This includes items that were purchased in a store and shipped to your home.  There is a Hibbett store within 15 minutes of the address where the shoes we mailed to for the order. We sent the customer an email letting her know that the order will need to be returned inside a Hibbett store and a coupon for the inconvenience.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23342963
  
  I am rejecting this response because:
  Yes there is a store 15 minutes from the address, however the shoes were sent to a federal prison and he is unable to go to the store.  And as stated The only reason i went into the store was because Hibbet sent an inaccurate text message telling me the second online order did not go through but this was no true.  The order did go through and thus caused me to make this unnecessary purchase.  Due to this situation occurring bc of their mistake they should make it right by emailing me a return label so I can get my money back.
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ****** the show was purchased and token back the same day because they was too small. Store address is ************************************************ Store number 19 Transaction number ***** Date is 04-01-25 Amount purchased is ****** Last 4 digits of card is 9621.Young people working at the store never processed refund correctly. Corporate stopped emailing me a month ago

  Business Response

  Date: 06/02/2025

  We have had asset protection research the issue and have found the following. The shoes are not in the store or the store's inventory. There is no record of a return being started or the shoes being sold after your initial purchase. Asset Protection also spoke to the employees in the store, and they do not remember anyone trying to return shoes or leaving them in the store that day to refund.  With this there is nothing further that we can do. We apologize for the inconvenience.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/25 I went to hibbets website . They had multiple items on a supposed sale. I decided to go to the local hibbets in ******* crossing. The retailers employee and I were the only one in the store. He was extremely rude and acted like he wanted to do anything but help me. I had to go to the counter just to get a response from him. Then a girl came in and they were too busy gossiping and going on about her childs bad behavior and gossiping about others . I received little help at all. I asked about a blue pair of fleece **** jogging pants and was told they never have had blue pants in the store its black and grey only. The same pants on the website that were 39 was 60 in the store and the shoes that were supposed to to be ***** were 170. This was the worst retail experience I have ever had I do not recommend going to this location unless you want to be ignored and treated like you have the plague!

  Business Response

  Date: 06/02/2025

  Our District Manager reached out to the customer to discuss what has happened. We are ordering the sweat suit to be delivered to the store and are selling at the price advertised. We have also sent the customer a coupon and apologize for the inconvenience.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on Hibbett *************, never received the item, credit card got charged, the customer service reached out with a robot response with no remedy

  Business Response

  Date: 05/01/2025

  We researched the customers order, and it failed to go through during the checkout process. All orders placed online are only a authorization hold,and the customers are not charged until the order ships. Since this order never shipped the customer was never charged. We reached out to the customer to resolve the issue and offered a coupon code for a future order which the customer declined to accept. We apologize for the inconvenience.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23261008
  
  I am rejecting this response because i chose Hibbett to purchase the shoes and proceedingly lost other opportunities to acquire the shoes. 
  
  Sincerely,
  
  ***** **

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Hibbet Sports located at ******************************* on 03/30/25 and ordered 4 pairs of **** Air Max DN8 (2 in size 8 and 2 in size 13) In each size there was one Grey Color and One Green Color with Order Number ************. The store employees were great help placing the order for us. On 04/0/25 I also placed another order with order number ************* for a black **** Air Max DN8. Unfortunately, when we received both pairs of the size 13, the shoes were defective as some of the air bubbles on the bottom were deflated and had no support. I did not want to go through shipping back the shoes, waiting ***** days for a refund to hopefully get another pair if they had them in stock and go through the same problems all over again. On 04/23/2025 I called into the *********************** located at ************************************************************************************************ and spoke to a female named ********. She stated as long as I had my receipts for both purchases she would be able to exchange the shoes. I called in advance because this was an hour drive just to get there. After we arrived, ******** had the most unwelcoming presence like we were bothering here walking into the store. When I spoke to her about speaking on the phone, she stated "I cannot take these shoes back because they are defective and I cannot resell them so I cannot bring them into my inventory." I immediately called the ************, *******, ** location and spoke to the manager ********, and he stated that the manager in ********* should be able to assist us without question and asked to speak to her so he could tell her what to do. After they spoke and they hung up, she looked at her register and looked at me and stated she is refusing to accept the return. Horrible experience when they website STATES all ******* Stores can accept returns, exchanges, etc with NO ISSUES

  Business Response

  Date: 04/28/2025

  We reached out to the customer and researched their defective shoes. We sent the information to the district manager who authorized for the customer to exchange the product in the store. We apologize for the inconvenience that this has caused the customer.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23241641
  
  I am rejecting this response because: yes the shoes have been exchanged this past weekend. I was promised a cocoon for money off our next pairs via a coupon code but have not received that from the district manager
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  We apologize and have sent the customer a coupon to be used in the store.

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an Order in January 2025. I ordered 3 items and only received 1 item. I filed a complaint on their site which they denied and said not to reach out. I have still reached out several times on the phone, in chat and filling out their online form to speak to a supervisor. I never received anyone to contact me back. I am missing $89 in items I ordered and they will not re-ship or refund me. They tried to tell me ***** packs their packages then ships them out also. They are not helpful in any way and every time I speak to them it's a waste of time. They said they shipped 2 different packages. I only received 1 package which was missing an item and the other package I did not receive.

  Business Response

  Date: 04/28/2025

  We researched the customers lost/stolen order. During our research, we confirmed that the one item the customer acknowledged receiving was packaged along with the item they claimed was missing. We reviewed footage from our distribution center, which shows both items being placed into the package. Additionally, the customer later returned the item they admitted receiving, confirming receipt of that package. All items in the order were shipped via *****. We reviewed the tracking information and confirmed that ***** delivered both packages to the same porch, supported by photographic proof. Based on this evidence, we have denied the customer's claim of non-receipt and consider this matter closed.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23234822
  
  I am rejecting this response because:
  This is untrue. I reviewed my ring doorbell video footage and find your information to be false. ***** sent a picture of packages no proof it was from them. You all refuse to speak with me and resolve the issue for these missing items after many timely attempts.  Customers deserve to know how this business operates. They have stolen my money and refuse to even re-send the items I did not receive. Hibbett Sports are liars and give different excuses every time. I was even told ***** goes in the warehouse and grabs packages to put together and ship. Anybody can say they have video and pictures but your pictures lack any proof the actual package was from ***** or supposed video of the package being put together. Get your story straight because the lies are out of control. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/01/2025

  We have reviewed the customers order and have found the following :
  The customers shirt and shorts were packaged together at our DC ( we have reviewed footage and confirmed) these items were delivered to the customers porch by ****** on 1/29. We know that the customer did receive this package since the customer returned the shorts to us and the shorts were refunded upon their return.
  
  The sunglasses were shipped directly from the vendor and delivered on 1/31 via *** Ex.
  
  Both packages shipped by *** Ex had pictures of the deliveries on provided *** Ex tracking website. Per the pictures provided by *** Ex these deliveries are the same porch (they were placed on the exact same chair with the same cushion).
  
  Due to the facts above we believe that the whole of the customers order was delivered to her porch and we will be declining their claim of non-receipt. We consider this issue closed

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23234822
  
  I am rejecting this response because:
  Wheres your video? I want to see the video of my order number and then the package being packed clip for Clip. Lets see it. I returned the shorts that I received because they didnt fit. nor would I keep it after dealing with this disaster you all to continue to put me through. 
  

  The Fed Ex picture show a bag being delivered. It shows no tracking information as to where it came from or any information other than a package sitting there. Thats not proof. I can take pictures of previous deliveries and also state delivered!  Anyone can take a random picture. This case is not closed because I still have no shirt or sunglasses for which I paid for. You all continue to fight me on something you have no solid proof on and change stories. Horrible business structure! 
  

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hibbett advertises order online and get same-day pick up (90 min to 2 hrs) 1) I placed an order yesterday, never received notice the order was ready. 2) Drove to the store just to check it out 3) very very nice manager "****" tried to help me. she showed me her tablet and insisted she has not received any online orders. she went to the back to look for my requested item. returned to front of store stated "we dont even have those in store." 4) i messaged customer service, talked to ******** was told my order had not been processed and i needed to wait until i rcvd confirmation email before i go to the store again 5) its the next day and i have rcvd nothing. they need to stop advertising 90 min-2 hr pick up if they cant fulfill it. I literally just want my Crocs

  Business Response

  Date: 04/28/2025

  The customers order was cancelled and the authorization hold should have fallen off the customers account the timeframe due to the policies of the customers bank. The fulfillment of all orders is subject to merchandise availability. We do our best to ensure the accuracy of the information that is communicated to our customers, but availability of merchandise in stores is an estimate and is not guaranteed.  We apologize for any inconvenience that this has caused.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, they did cancel the order without communicating anything to me. I have received no communications from Hibbetts except for the initial order confirmation. 
  
  Sincerely,
  
  ******* ******