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This profile includes reviews for Trawick International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trawick International, Inc.

  300 Fairhope Ave Ste G Fairhope, AL 36532-2351

• 

  Trawick International, Inc.

  PO Box 2284 Fairhope, AL 36533-2284

Review Details

• Review fromKliment S

  Date: 03/29/2023

  1 star
  I purchased travel insurance through Trawick International for a trip to Europe (*******) in January 2023. While on this trip I sprained my ankle and got non-life-threatening bruises on the chest, so I went to a local clinic to be treated and inspected. I filed a medical claim with Trawick International on 16 January 2023. Insurance claim number TRW00144. They continuously tell me that they are experiencing high volume and to be patient, where I am repeatedly asked to wait 15 business days, and after those elapse I am being told to wait another 15 business days and get into a vicious never-ending circle. I have submitted all required documents and have received no payment for my claims. This company is recommended by Forbes but upon looking at online reviews **************************************** it seems to be a recurring theme that they simply do not payout to their customers when they make a claim - this is what majority of feedbacks are indicating. I am seeking help in having my claims processed in a timely manner and to be paid out appropriately for my claims.

• Review fromRachel L

  Date: 02/20/2023

  5 stars
  Our experience was spectacular. I had purchased a different travel insurance for a previous trip--and had to cancel due to contracting COVID. It was a nightmare--they finally paid but only after hours of my time and 7 months after my cancelled trip.I purchased Trawick for our trip to the Galapagos. A week before we were to take the trip we had to cancel as both of elderly my parents died (the reason we purchased the insurance in the first place). I was expecting delay after delay, and hours and hours of telephone conversations, even though I was sure it would eventually be paid. I was prepared for a fight: I was wrong. I sent in the required information, and less than 30 days I was paid in full. I will use this trip insurance again and am so impressed. Thank you!

• Review fromDheeren K

  Date: 01/15/2023

  1 star
  Trawick International My younger sister *************************** suffered from Serious food poisoning in ********* in order to get ********* **** i purchsed Trawick international travel policy from Forbes website it has been more than two month i just keep emailing them and they just reply it is a high dollar claim it will take time i dont know how many people have so much money lying around but i feel my claim will never be settled n this is not at all a good company for travel insurance will never recommend zero stars please please dont every buy policy from Trawick international they cheated me they are the one my family is going through this terrible agony ???????? I need ur help pls share this msg as much as u can so that people should never buy any policy from this company

• Review fromJosh B

  Date: 10/19/2022

  1 star
  Absolute awful service. Ongoing issue with a claim. They keep telling me to "please be patient" and due to high volumes, it will take up to 60 days to respond. The website does not show on-going claims. I made my claim in early July and it is still not completed. They also tend to drag it out longer than necessary. When they do finally respond, they will only tell you the one thing that you are missing (which was previously submitted), then wait for up to 60 days to respond with a new item that is "missing" and then reset the 60 day response time.
  Avoid at all costs.

• Review fromJanet S

  Date: 10/17/2022

  1 star

  Janet S

  Date: 10/17/2022

  Purchased a “cancel for any reason” trip insurance plan. Bags are packed and in the car, leaving for the airport at 5:30 AM. At 12:30 AM, the airline cancels our flight and is unable to find another flight to get us into Italy to connect with our tour. Hmmm, okay, we have “cancel for any reason”. We really wanted to go to Italy, guess we’ll have to do it another time. Filed a claim on the same day. After many calls and emails, our claim was denied due to not giving a two day notice. We would have been more than happy to give a two day notice if we’d had one! We had every intention of going on this trip that had been planned for many months. Okay, file an Appeal. Email sent per instructions in the denial letter. Called to follow up and was told to check back after 60 days if I hadn’t heard anything. Okay, I did. Now I’m told they are extremely backed up in processing their Appeals and to call back every 2-3 weeks until I hear something. Extremely disappointed!

  Trawick International, Inc.

  Date: 10/20/2022

  Consumer: Janet S***** Claim No. ****** 
  To Whom It May Concern:
  Thank you for your inquiry regarding the above insured. We would like to apologize for the delay in responding to this query. After review of this inquiry, have confirmed the member is not eligible for benefits. Below you will find a synopsis of this matter.
  The member purchased the Safe Travels Voyager Plan on October 28, 2021, in connection with a May 21 – 28, 2022, trip. In reviewing the claim, the trip was cancelled when the airline cancelled the member’s flight the day prior to departure due to crew availability. Unfortunately, this is not a covered peril that would trigger Trip Cancellation coverage.
  Additionally, while we understand the member feels they are eligible for benefits under the Optional Trip Cancellation For Any Reason that was elected, in order to be eligible for this coverage, the entire trip needs to be cancelled two days before the scheduled departure date. As the trip was cancelled one day prior to the scheduled departure date, the member was found not to be eligible for Trip Cancellation For Any Reason benefits. A detailed letter explaining the outcome of the claim has been emailed to the member.
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the member’s patience and understanding and are working diligently to return to our normal service levels.
  We hope this is responsive to the customer’s concerns. If there are any additional questions regarding this matter, please let us know.
  Sincerely,
  Lorraine M****** | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  cc: Nationwide Mutual Insurance Company

• Review fromH. K.

  Date: 10/16/2022

  1 star

  H. K.

  Date: 10/16/2022

  Scam company. They won’t pay any claims nor produce documents that you ask for to back up the resin for trip insurance denial. Do not use this company!!

  Trawick International, Inc.

  Date: 11/28/2022

  Better Business Bureau®
  Serving Central & South Alabama
  PO Box 55268
  Birmingham, AL 35255
  Re: BBB Review ID 35854
  Consumer: Helen Klingensmith
  Claim No. 107808
  To Whom It May Concern:
  
  Thank you for your inquiry regarding the above insured. We would like to apologize for the delay in responding to this query. After review of this inquiry, we have confirmed the member is not eligible for benefits. Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Voyager Plan on October 05, 2021, in connection with a June 3 – 8, 2022, trip. In reviewing the claim, the trip was cancelled when the grandson tested positive for COVID-19 via a home test. The policy purchased is a peril driven policy and contains a number of specified reasons for a cancellation which would make one eligible for reimbursement under the policy. There are no perils listed in the policy that allow for cancellation due to COVID-19 or a pandemic. The policy does include a peril for Sickness. The policy defines Sickness as an illness or disease of the body that requires a physical examination and medical treatment by a Physician and commences, worsens or presents new symptoms while coverage is in effect. Being diagnosed with COVID is covered under the policy like any other sickness. However, home COVID tests are not accepted as they do not indicate any identifying factors for the person that takes the test. Additionally, the policy requires a physical exam and medical treatment by a physician. There was no indication in the documentation submitted that there was a physical exam or medical treatment by a physician. A detailed letter explaining the outcome of the claim has been emailed to the member.
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the member’s patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customer’s concerns. If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  Lorraine Molzhon | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  cc: Nationwide Mutual Insurance Company

  H. K.

  Date: 11/29/2022

  Once again an excuse not to pay a claim. As you well know a physician would not see a patient with a positive Covid test. They are asked to stay home! A picture was sent with the positive test and a date proving he had Covid. The only way a doctor would see him was an ER visit!! You have all you need to pay the claim. Do you think we found the test on the ground? I stand by the fact your reviews show over and over unhappy clients which you scam continuously. In fact someone even mentions a class action lawsuit in a BBB review. Stop making excuses and pay your claims. I am continuing my quest to write your wrong to so many. I’m sorry I fell into this scam like so many others.

  H. K.

  Date: 09/08/2023

  Once again an excuse not to pay a claim. As you well know a physician would not see a patient with a positive Covid test. They are asked to stay home! A picture was sent with the positive test and a date proving he had Covid. The only way a doctor would see him was an ER visit!! You have all you need to pay the claim. Do you think we found the test on the ground? I stand by the fact your reviews show over and over unhappy clients which you scam continuously. In fact someone even mentions a class action lawsuit in a BBB review. Stop making excuses and pay your claims. I am continuing my quest to write your wrong to so many. Im sorry I fell into this scam like so many others.

• Review fromIsaac R

  Date: 10/13/2022

  1 star
  ZERO STARS wouldn't post, so it got one. This company is an absolute sham, and truly embodies every bad thing about greedy, deceitful, "smile in your face while you're paying the premium" but "forget about you once we've got your money" practices that all the insurance crooks operate under these days. I took their "Safe Travels-Single Trip" policy for a trip overseas, and it was labeled explicitly at the time as "primary coverage." Unfortunately, I got food poisoning (shame on me) and had to make a trip to a med clinic for IV and antibiotics-- and the care standard at the clinic was absolutely fantastic. Add to this, the bill- out the door, drugs and all, was only ** bucks- makes you wonder why we go to any hospitals here in the U.S. Now- I go to submit my claim, because naturally- I want my hard-earned ** bucks back (which is WHY I PAID FOR the coverage in the first place.) My claim, with all required paperwork (and I triple-checked the requirements) was submitted on August 2nd. Then I got crickets... and more crickets... Then I called today, October 13, and was told I needed to provide additional information for the claim to be processed-- and get this- the added info they needed was: 1) my passport stamp proving I was in the country and, 2) a letter of denial from my insurance plan here in the States. Request #1... REALLY? I supplied documentation FROM THE MED CLINIC, STAMPED WITH THEIR ADDRESS AND INFO, VERIFIED BY MY PASSPORT (which is always required if you go to a hospital overseas) WITH MY CREDIT CARD RECEIPT WITH THE CLINIC LOCATION so, why request my passport stamp... Oh wait- the 60 day clock starts again on claim processing if "additional documents have been requested... So instead of paying up, just make up some ******** about more stuff you need to submit, and Voila! They get another 60 days to come with more said ******** to avoid paying what, a measly ** bucks. I can only imagine what hoops people who have more serious issues with a larger

• Review fromKNO

  Date: 10/12/2022

  1 star

  KNO

  Date: 10/12/2022

  I have had the same unfortunate experience filing a claim as multiple others. A family member had an unexpected illness requiring surgery immediately before our planned trip to Croatia, forcing us to cancel the trip. After submitting a claim (including submission of all requested documentation) under our "cancel for any reason" policy, we received only a single canned email response describing issues with high claims volumes. What has followed has been a constant series of delays and stall tactics to avoid payment. Calls to customer service all result in reassurance that all paperwork has been received and that our claim is being placed in the "expedited" file, to be reviewed within 2 weeks. Follow up calls result in requests for new documents which were never previously requested and a new promise for a 2 week "expedited" review. We are now going on 3 months for this 2 week "expedited" process with no hope of any resolution. This company is a scam.

  Trawick International, Inc.

  Date: 11/28/2022

  Better Business Bureau®
  Serving Central & South Alabama
  PO Box 55268
  Birmingham, AL 35255
  
  Re: BBB Review ID 35798
  Consumer: Kenneth Ostrow
  Claim No. 122019
  
  To Whom It May Concern:
  
  Thank you for your inquiry regarding the above insured. We would like to apologize for the delay in responding to this query. After review of this inquiry, we show that the claim was approved for benefits on October 13, 2022. Below you will find a synopsis of this matter.
  
  The member purchased the Trawick First Class Plan on March 7, 2022, in connection with a July 2-16, 2022, trip. According to the claim submission, received by us on July 13, 2022, the trip was cancelled due to Sickness. The Trip Cancellation provisions include coverage for the cancellation penalties incurred when a trip is cancelled due to a listed peril that takes place after the Effective Date. As the Plan terms were met regarding a Sickness, Trip Cancellation benefits were approved on October 13, 2022, including interest and an email was sent to the member advising of the payment.
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the member’s patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customer’s concerns. If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  Sarah Simms | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  cc: Nationwide Mutual Insurance Company

• Review fromROBERT V

  Date: 09/15/2022

  1 star
  Before my trip, the customer service was 5/5 stars. After the trip when I actually had to file a claim, I'd rate it 1/5 stars. Their online claim form is difficult to navigate. They ask for specific items, but when you try to upload them, they will only accept one form per category. So if you have several items that when put together provide something they are looking for to process your claim, they will only accept one of them. Once the claim is submitted you receive an email confirming it. However, when you go to check the status of your claim online, you are told that no claims associated with your ID are found. You call customer service and are told that you will hear nothing about your claim for a MINUMUM of 60 days, and at that time they could tell you that you need to provide additional information for your claim to be processed, something I might have done had their system allowed it. Finally, I went online to try to submit a customer review. I saw many glowing reviews, but no link to submit one myself. I contacted them to get the link to submit a review and was told to email it to them, as if they would ever publish a negative review! If I had to do it over again, I'd take my business elsewhere. In the meantime I wait and hope that I get some money back from a disastrous trip!

• Review fromAnela W

  Date: 08/11/2022

  1 star
  Going on 6 months since the claim was filed and they are still reviewing it. They take 3 months to even look at your file, then tell you they need more information. That adds another 60 days. Then they ask you for the same information again along with something new to restart another 60 days. The last request they sent me was for the coverage policy itself. As the insurance company or their 3rd party administrators shouldn't you already have that? I'm not sure how they continue to get away with this but I will be following up with the Department of Insurance next.