Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this spectrum an do not have a contract with amsher. They did not provide me with the original contract like I asked.

  

  Business Response

  Date: 05/23/2023

  ******************
  28178994
  May 23, 2023
  
  We appreciate the consumer, ************************* for contacting AmSher through the BBB Portal.  In the complaint, the consumer claims he is not liable for the account with Spectrum and he was not provided with the original contract as previously requested. 
  AmShers research and review is showing the account was recalled by our client, Charter Communications.  AmSher closed and returned the account to Charter and as requested by *************************, AmSher had already submitted the account to be removed from the credit reports on 5/18/23,allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to Charter Communications.        

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a collection notice from this company stating i owed money to ******* Communications LLC which trades as Spectrum.This notice was sent to an address i havent lived at for 2.5 years and was post forwarded to me. I have never received anything prior to this.. I have also had the same Spectrum account at my new address up until a few months ago.At no time has Spectrum ever approached me for any outstanding monies and all equipment was returned when i changed providers.AmSher were not interersted in the fact i dont owe anything to anyone and were insistent i paid them. I contacted Spectrum and they had made a mistake and rectified it on their end. My complaint is about AmSher not wanting to listen and demanding i paid something i didnt owe in the first place.. As it turned out Spectrum actually owes me money.AmSher need to be less aggressive in trying to collect and listen to people they are accusing of owing money.

  

  Business Response

  Date: 05/22/2023

  ***************************
  34907403
  May 22, 2023
  
  We appreciate the consumer, ****************** for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he disputes the account for being reported to the credit bureaus because all the equipment was returned and he claims he doesnt owe anything to Spectrum.
  AmShers research and review is showing the account was recalled by our client, ******* Communications.  AmSher closed and returned the account to our client, ******* Communications. As requested by ******************, AmSher had already submitted the account to be removed from his credit reports on 5/18/23,allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ******* Communications.        

• Initial Complaint

  Date:05/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th 2023 I sent Amsher Collections a letter stating that I would like to make a settlement with a promised pay to delete from my account. It has now been 30 days and I have yet to receive a response from them. I don't know what is going on in that office but how do you expect to get an agreement between me and Amsher if they aren't even responding letters that have been sent.

  

  Business Response

  Date: 05/18/2023

  ***** *****
  ********
  *** *** ****
  
  We
  appreciate the consumer, Ms. *****, for contacting AmSher through the BBB Portal.  In her complaint, the consumer claims she
  would like to make a settlement with a promise to delete from her credit
  reports but had not yet received a response.
   AmSher’s research and review is showing the
  account was recalled on 5/15/23.  AmSher closed
  and returned the account to our client, ******** and as requested by Ms. *****,
  AmSher had already submitted the account to be removed from her credit reports
  on 5/5/23, allowing up to sixty (60) days for each of the credit bureaus to
  update.   Thank you for allowing AmSher an opportunity to address the
  consumer’s concerns. Please note, all future inquiries as it relates to this
  account should be sent directly to ******* **************.        

  Customer Answer

  Date: 05/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my consumer report and found a COLLECTION from AMSHER COLLECTION SERVICE that was OPENED on 10/06/2022 ACCOUNT# ******** in the Amount of $533.00 that I do not recall and I'm not reliable for! I've never entered into a signed agreement or contract with them! This INACCURATE COLLECTION is not mine and I would like it removed and for all COLLECTION activity to cease!

  

  Business Response

  Date: 05/18/2023

  ******** ****
  ******* *****  ******** ****
  ********
  May 18, 2023
  
  We
  appreciate the consumer, Ms. ****, for contacting AmSher through the BBB Portal.  In her complaint, the consumer claims does
  not recall the account with ******** and never signed an agreement and would
  like the account removed from her credit reports. 
  AmSher’s
  research and review is showing the account was recalled on 5/4/23.  AmSher closed and returned the account to our
  client, ********. As requested by Ms. ****, AmSher had already submitted the
  account to be removed from her credit reports on 3/20/23, allowing up to sixty
  (60) days for each of the credit bureaus to update.   Thank you for
  allowing AmSher an opportunity to address the consumer’s concerns. Please note,
  all future inquiries as it relates to this account should be sent directly to
  ******* **************.       
  

  Customer Answer

  Date: 05/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection services - no way to reach anyone at their office; no one answers phone. Their email address is bogus - will not accept emails. Their 205 area code phone is not working.I just want to pay my bill and do not know how...

  

  Business Response

  Date: 05/11/2023

  *******************************
  34190343
  May 11, 2023
  
  We appreciate the consumer, ******************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he has not been able to reach anyone in AmShers office to pay his bill. AmShers research and review is showing the account was recalled by our client, ******* Communications on 5/9/23 because the account may have been placed for collections in error. 
  AmSher closed and returned the account to our client, ******* Communications. As requested by ******************, AmSher had already submitted the account to be removed from his credit reports on 5/5/23, allowing up to sixty (60) days for each of the credit bureaus to update.  Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ******* Communications. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to 3 Bureaus and AWA ********************** to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have AWA ********************** confirm that I have no account with them and Equifax and Transunion Bureaus can simply remove it from my credit report.

  

  Business Response

  Date: 05/11/2023

  *******************************
  34465167
  May 11, 2023
  
  We appreciate the consumer, ******************** for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he is not aware of this account and filed an FTC complaint because he believes this may be the outcome of identity theft.  The consumer is also seeking assistance from AmSher for confirmation of the validity of the debt owed, so the account can be removed from his credit reports. 
  We have forwarded the validation statements to support the validity of the remaining amount owed to the BBB site.  Upon receipt of ******* Communications review and the attached statements, provided by *******, research shows the account was activated on 12/22/2009, in the billing name, **************************************   The last payment $171.66 was received on 2/15/22, leaving $118.00 for unreturned equipment.  Please note, there were two (2) items of equipment to be returned @ $59.00 each and only one of the two items is showing returned on 2/15/22.  The final billing statements were mailed to the same address as referenced on the BBB complaint form but went unpaid thereafter. ******* credited the account in the amount of -$59.00, leaving the remaining balance of $59.00 which is valid for one (1) item of unreturned equipment, due back in the month of February 2022, and is still owed by the responsible party, Mr. ************************************** We encourage the consumer to contact AmSher to establish repayment of the debt.  Our office can be reached at **************.
  As requested by the consumer, AmSher submitted the account for deletion from Mr. ************** reports.  Please allow up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.34465167

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Amsher Collection Services regarding their unethical and predatory business practices. Amsher Collection Services has engaged in multiple violations of consumer protection laws, including but not limited to harassment, misrepresentation, and unfair debt collection practices.I have personally experienced the egregious actions of Amsher Collection Services, who have threatened me with counter lawsuits and hung up on me multiple times. They have also failed to provide me with any documentation or proof of the debt they claim I owe, and have refused to validate the debt despite my repeated requests.Moreover, Amsher Collection Services has reported this debt to the credit bureaus without notifying me, damaging my credit score and preventing me from obtaining housing and credit. Their actions have caused me significant emotional distress and financial harm.I demand that the Better Business Bureau take immediate action against Amsher Collection Services for their unethical and predatory practices. It is imperative that they are held accountable for their illegal actions and that justice is served for consumers who have been wronged by this company.Thank you for your attention to this matter.*********,*************************

  

  Business Response

  Date: 04/25/2023

  *************************
  Lions Gate Capital
  34453805   
  April 25, 2023
  
  We appreciate the consumer, **************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer disputes the ******** account showing on his personal credit reports, because it is preventing him from obtaining housing and other credit.  The consumer also claims he has not been provided with any documentation of proof of the debt.  Overall, the consumer requests verification of the validity of the debt and would like the account removed from his credit reports. 
  AmShers review is showing, on 4/21/23, a cease and desist was placed on the account.  Please note, the account has been recalled and all future payments and inquiries, as it relates to this account, should be sent directly to ********.  AmSher closed and returned the account to our client, ********.  As requested by Mr. ************************** AmSher had already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers issues and concerns. 

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CHARTER COMMUNICATIONS LLC and I do not have a contract with AMSHER COLLECTION ********* they did not provide me with the original application like I asked.account number: ******** amount disputed: $239.00

  

  Business Response

  Date: 04/27/2023

  ***************************
  25592044
  April 26, 2023
  
  We appreciate the consumer, ******************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he is not liable for this debt with ******* Communications in the amount of $239.00 because he was not provided the original contract as previously requested and would like the account deleted from his credit reports.   
  As the result of AmShers investigation, we were unable to obtain the billing statement from our client,******* Communications, which accurately matches the assigned balance of $239.48,therefore we are closing and returning the account back to *******.  Please note: All future inquiries should be sent directly to ******* Communications.
  As requested by *******************************, AmSher is submitting the account to be removed from his credit reports.  Please allow up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns.  

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with t ***** and do not have a contract with AMSHER COLLECTION SERV. They did not provide me with the original application like i asked.

  

  Business Response

  Date: 04/19/2023

  We are unable to locate a TMobile account in this name, by this address and phone number. 

  Please resend your complaint with an account number and/or and old address, balance amount, etc, etc to help us to locate the account for proper investigation.  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notified debt collector of contested balance and requested production of documentation to substantiate the amount not recognized and same failed to produce said documentation, to the best of my knowledge.

  

  Business Response

  Date: 04/06/2023

  *****************************
  BILLING NAME:  ********************************
  33790063     
  April 6, 2023
  
  We appreciate the consumer, ******************, for contacting AmSher through the **** Portal.In his complaint, the consumer disputes the balance and requests validation to substantiate the amount owed, which he does not recognize, to the best of his knowledge.  In addition, the consumer requests the account deleted from his credit reports.  AmShers review is showing the account was recalled by our client, ********. 
  Please be advised, AmSher closed and returned the account to our client, ******** on 4/5/23 and as requested by *****************************, AmSher submitted the account to be removed from his credit reports.  Please allow up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.