Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with Amsher Collection Services, I do not with AMSHERCOLLECTIONSERVICES, they did not provide me with the original contract as I requested.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************, I do not have a contract with Ashmer Collection Services. I was not provided with the original contract. 15 U.S. Code 1681:(a)Accuracy and fairness of credit reporting The Congress makes the following findings:(1)The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.(2)An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.(3)Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.(4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.(b)Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter.(Pub. L. *****, title VI, 602, as added Pub. L. *****, title VI, 601, Oct. 26, 1970, 84 Stat. 1128.)

  

  Business Response

  Date: 10/08/2024

  ****** ******
  25804049
  October 7, 2024
  We appreciate the consumer, ****** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the accuracy of the ************ account listed on her credit reports and claims she is not liable for the AmSher Collection Service account because she does not have a contract with the collection agency and she did not receive the original contract as previously requested and further demands a correction be made by removing this account from her credit reports.  
  
  Note, Ms. ****** does not need to have a contract with AmSher. She does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection.  However, AmShers research and review is currently showing the account was out of statute on 10/05/24 and was closed and returned back to *************  As requested by the consumer,AmSher submitted the account to be removed from his credit reports, allowing up to 60 days for the credit bureaus to update his records.  Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note:  All future inquiries as it relates to this account should be sent directly to *************     

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **********************. I do not have a contract with the Amsher Collection Services, they did not provide me with the original contract as I requested

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with T-Mobile, I do not have a contract with Amsher Collections, they did not provide me with the original contract as i requested.

  Customer Answer

  Date: 10/04/2024

  6021 Ryans Pl, Lancaster, CA 93536

  

  Business Response

  Date: 10/14/2024

  Satyra Miles
  40709339
  October 14, 2024
  We appreciate the consumer,
  Satyra Miles, for contacting AmSher through the BBB portal. In the complaint,
  the consumer claims he is not liable for the T-Mobile account listed on his
  credit reports because he does not have a contract with AmSher Collection
  Services and was not provided the original contract as previously requested and
  further demands a correction be made by removing this account from his credit
  reports.
  Please
  be advised that AmSher has received no request for an original contract, nor
  any other validation requests, from Mr. Miles until our receipt of this
  complaint. Note, Mr. Miles does not need to have a contract
  with AmSher. He does however have a binding contract with T-Mobile, and they
  have assigned the account to our office for collection. 
  
  AmSher’s investigation began by
  requesting our client, T-Mobile, to review the history of the account in
  question. Upon receipt of T-Mobile’s review, research shows the account was
  activated on 05/30/20 as a postpaid individual-regular account in the billing
  name, Satyra Miles. AmSher’s initial notification letter was mailed to the last
  known address provided by the consumer at, W Flamingo Road, in Las Vegas, NV.
  The last payment of $118.39 was
  received on 03/21/23 and was credited towards the consumers on going account
  balance. Leaving
  the remaining balance of $974.10, which is valid for services rendered and
  still owed by the responsible billing party, Satyra Miles.  The breakdown of the charges are as follows: remaining
  service usage $115.24, late fees $57.70, restoration fee $41.96, unreturned
  equipment $348.34, Assurant warranty $73.80, SRVC ST $178.26, dishonored check
  charge $25.00, and an OCA charge of $119.71.
  Further research and review is showing
  our client, T-Mobile, recalled this account on 10/12/24.  AmSher closed and returned the account to
  T-Mobile on the same day.  As requested
  by the consumer, AmSher has already submitted the account to be removed from his
  credit reports, allowing up to sixty (60) days for each of the credit bureaus
  to update.   Thank you for allowing AmSher an opportunity to address
  the consumer’s concerns. Please note, all future inquiries as it relates to
  this account should be sent directly to T-Mobile.       
  

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Charter Communications. I do not have a contract with Amsher Collection Services. They didn't provide me with the original contract as requested.

  

  Business Response

  Date: 10/07/2024

  ****** ********
  October 7, 2024
  We appreciate the consumer, ****** ******** , for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate a Charter
  Communications account for this consumer using the name and PO BOX address
  provided on the BBB complaint form. In order for us to begin the investigation
  and/or to respond to her complain regarding an account with Charter, the
  consumer will need to resubmit a new complaint through BBB, providing the
  account number listed on her credit reports, a previous service address, and/or
  any other location information that may assist in pinpointing the correct
  account.   

  Customer Answer

  Date: 10/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have provided them with enough information and I have also sent them in a request to validate the debt prior.  My account number on the credit report is as follows: ********
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 10/10/2024

  ****** ********
  Billing Name: ****** ********
  ********
  October 9, 2024
  We are in receipt of a 2nd complaint letter from the consumer, ****** ********,
  responding to AmSher’s written resolution letter, on 09/08/24, through the BBB
  Portal. We appreciate the consumer, ****** ********, for contacting
  AmSher through the BBB portal.  In the first complaint, *** ******** claimed she
  was not liable for the Charter Communications account listed on her credit
  reports because she did not have a contract with AmSher Collection Services and
  was not provided the original contract as previously requested and further demanded
  a correction be made by removing this account from her credit reports.
  However, AmSher was unable to locate
  the specific account in question with the information provided in the BBB
  complaint form. In *** ********** 2nd complaint letter, she provided
  the account number to better assist AmSher in locating the correct account.
  Please be advised that AmSher has
  received no request for an original contract, nor any other validation
  requests, from *** ******** until our receipt of this complaint. Note, *** ********
  does not need to have a contract with AmSher. She does however have a binding
  contract with Charter Communications, and they have assigned the account to our
  office for collection. 
  We have
  forwarded the last billing statements for the months of April-May 2023, to
  validate the remaining amount owed, to the BBB site. AmSher’s investigation
  began by requesting our client, Charter Communications, to review the history
  of the account in question. Upon receipt of Charter’s review, research shows
  the account was activated at the service address on ******* ***** **, in
  Mascotte, FL on 05/03/22, in the billing name, ****** ********. The final
  billing statements from Charter and AmSher’s initial notification letter were
  mailed to the same address provided by the consumer on the BBB complaint form
  at, ** *** *** Mascotte, FL.
  The last payment of $178.19 was
  received on 04/13/23. AmSher’s investigation was able to confirm the equipment
  that was due back by 05/17/23, is showing returned, leaving the remaining
  balance of $178.19, which is valid for the remaining Spectrum TV
  and Internet services rendered in May 2023 and still owed by the responsible
  billing party, ****** ********. If the consumer can provide proof of any other
  payments made after 04/13/23, our client, T-Mobile, will adjust the balance
  accordingly.  Otherwise, we encourage the
  consumer to contact AmSher to establish repayment of the debt owed, for a final
  resolution to this matter.  Our office
  can be reached at ***************
  As a
  courtesy to *** ********, AmSher has already requested that the account be
  removed from her credit reports. Be advised, this in no way suggests that
  Charter Communications considers the account to be invalid or inaccurate and is
  still owed by the responsible billing party, ****** ********. Please allow up to sixty (60) days for
  each of the credit bureaus to update. Thank you for allowing AmSher an
  opportunity to address the consumer’s concerns.
  

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am liable for this debt with T-Mobile, I do not have a contract with Amsher Collections they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 10/14/2024

  Karen Estronza
  41192893
  October 14, 2024
  We appreciate the consumer, Karen
  Estronza, for contacting AmSher through the BBB portal. In the complaint, the
  consumer claims
  she is not liable for the T-Mobile account listed on her credit reports because
  she does not have a contract with AmSher Collection Services and was not
  provided the original contract as previously requested and further demands a
  correction be made to her credit reports by removing this account.
  Please
  be advised that AmSher has received no request for an original contract, nor
  any other validation requests, from Ms. Estronza until our receipt of this
  complaint. Note, Ms. Estronza does not need to have a contract with
  AmSher. She does however have a binding contract with T-Mobile, and they have
  assigned the account to our office for collection. 
  
  AmSher’s investigation began by requesting our client, T-Mobile,
  to review the history of the account in question. Upon receipt of T-Mobile’s
  review, research shows the account was activated on 03/25/2004 as a postpaid
  individual-regular account in the billing name, Karen Estronza.
  The last payment of $368.62 was received on 11/06/23.
  However, T-Mobile’s records indicate there was significant service usage found
  on the account until 01/16/24. Leaving the remaining balance of $1,936.30, which is valid for unreturned equipment and services rendered and still
  owed by the responsible billing party, Karen Estronza. The
  breakdown of the charges are as follows: significant service usage $210.47,
  late fees $50.42, Assurant warranty $57.42, unreturned equipment $1,476.33, and
  an OCA charge of $141.66.
  However, further research and review
  is showing our client, T-Mobile, recalled this account on 10/12/24.  AmSher closed and returned the account to
  T-Mobile on the same day.  As requested
  by the consumer, AmSher has already submitted the account to be removed from
  her credit reports, allowing up to sixty (60) days for each of the credit
  bureaus to update.   Thank you for allowing AmSher an opportunity to
  address the consumer’s concerns. Please note, all future inquiries as it
  relates to this account should be sent directly to T-Mobile.        

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with * ******. I do not have a contract with Amsher Collection Services. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 10/11/2024

  ******* *****
  ********
  October 11, 2024
  We appreciate the consumer,
  ******* *****, for contacting AmSher through the BBB portal. In the complaint,
  the consumer claims she is not liable for the ******** account listed on her
  credit reports because she does not have a contract with AmSher Collection
  Services and was not provided the original contract as previously requested and
  further demands a correction be made by removing this account from her credit
  reports.
  Please
  be advised that AmSher has received no request for an original contract, nor
  any other validation requests, from *** ***** until our receipt of this
  complaint. Note, *** ***** does not need to have a contract
  with AmSher. She does however have a binding contract with ********, and they
  have assigned the account to our office for collection. 
  
  AmSher’s investigation began by
  requesting our client, ********, to review the history of the account in
  question. Upon receipt of ********’s review, research shows the account was
  activated on 10/01/15 as a postpaid individual-MCSA account in the billing name,
  ******* *****.
  The last payment of $154.37 was
  received on 12/02/23 and was credited towards the consumers ongoing past due
  balance. However, ********’s records indicate there was significant service
  usage found on the account until 01/02/24. Leaving the remaining balance of $359.84.  The breakdown of the charges are as follows: significant service usage
  $160.00, late fees $46.00, Assurant warranty $19.76, and unreturned equipment
  $134.08.
  Further research and review is showing
  our client, ********, recalled this account on 10/10/24.  AmSher closed and returned the account to
  ******** on the same day.  As requested
  by the consumer, AmSher has already submitted the account to be removed from
  her credit reports, allowing up to sixty (60) days for each of the credit
  bureaus to update.   Thank you for allowing AmSher an opportunity to
  address the consumer’s concerns. Please note, all future inquiries as it
  relates to this account should be sent directly to ********.       
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against AMSHER COLLECTION SERVICES, located at ********************************************************. The agency has refused to provide proper validation of the debt as required by the Fair Debt Collection Practices Act (FDCPA). Specifically, they have not sent me the original agreement with my signature or any validation letter despite my formal request.Complaint Details:Agency Name: AMSHER COLLECTION SERVICES Address: ******************************************************** Issue: Refusal to validate debt and provide original signed agreement Request: Removal of all collection entries related to this account from all three credit bureaus (Equifax, Experian, and TransUnion)Date of Request: [Specify the date(s) when you requested validation]FDCPA Violations:Failure to validate debt upon request Refusal to provide original signed agreement Unlawful collection attempts without proper documentation Under the ****** I have the right to request debt validation and receive proof of the original agreement with my signature. Since AMSHER COLLECTION SERVICES has failed to comply, I am formally requesting the removal of this account from all three major credit bureaus (Equifax, Experian, and TransUnion) immediately.Resolution Request:Please cease all collection

  

  Business Response

  Date: 09/25/2024

  ******** *******
  39327592
  September 25, 2024
  We appreciate the consumer,******** *******, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the T-Mobile account listed on his credit reports because he claims he did not receive the proper validation to verify the validity of the alleged debt and requests the collections account be removed from his credit reports.
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 01/04/2015 as a postpaid individual-regular account in the billing name, ******** C. *******. Please be advised, the original billing partys final equipment and service charges are still showing billed on the original account #********* and AmShers investigation confirmed the equipment is still not showing returned. This may be resolved using the original account number #*********.
  Further research and review is showing the account was recalled by our client, T-Mobile, on 08/12/24.  AmSher closed and returned the account back to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note: All future inquiries as it relates to this account should be sent directly to T-Mobile.
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********* I do not have a contract with Amsher Collections. they did not provide me with the original contract as i requested

  

  Business Response

  Date: 09/24/2024

  ******** *****
  40907670
  September 23, 2024
  We appreciate the consumer, ******** *****, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ***** until our receipt of this complaint. Note, Mr. ***** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 08/13/23 in the billing name, ******** *****.
  
  However,further research and review is showing our client, T-Mobile, recalled this account on 09/19/24.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  
  

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Amsher Collection Services. I do not have a contract with Amsher Collection Services, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/18/2024

  Mailing Address

  Hakeem June

  **************************************

  

  Business Response

  Date: 09/25/2024

  Hakeem June
  25671522
  September 20, 2024
  We appreciate the consumer, Hakeem June, for contacting AmSher through the BBB Portal.  In his complaint, the consumer claims he is not liable for the AmSher Collection Service account listed on his credit reports because he does not have a contract with the collection agency and he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.  Please note, AmSher is licensed in all the required states to represent our client, ************* which is the consumers original creditor and this can be easily verified as it is public information. 
  However, AmShers research and review is currently showing the account was out of statute on 09/09/19 and was closed and returned back to *************  As requested by the consumer, AmSher submitted the account to be removed from his credit reports, allowing up to 60 days for the credit bureaus to update his records.  Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note: All future inquiries as it relates to this account should be sent directly to *************