Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH AMSHERCOLLECTIONSERVICES I DO NOT HAVE A CONTRACT WITH AMSHERCOLLECTIONSERVICES , THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED

  

  Business Response

  Date: 09/16/2024

  *******************************
  40836429
  September 13, 2024
  We appreciate the consumer,*******************************, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from ****************** until our receipt of this complaint. Note, ****************** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile,and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 04/10/2023 as a postpaid individual-sole proprietorship account in the billing name, *******************************. Please be advised, the original billing partys final equipment and service charges are still showing billed on the original account #********* and AmShers investigation confirmed the equipment is still not showing returned. This should be resolved using the previous account number #*********.
  However, further research and review is showing our client, T-Mobile, recalled this account on 09/12/24.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with T-Mobile I do not have a contract with Amsher Collection they did not provide me with the original contract I requested

  

  Business Response

  Date: 09/06/2024

  ***********************
  40636720
  September 6, 2024
  We appreciate the consumer,***********************, for contacting AmSher through the BBB portal. In the complaint,the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from ************** until our receipt of this complaint. Note, ************** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 09/17/22 as a in the billing name, ***********************.
  
  However, further research and review is showing our client, T-Mobile, recalled this account on 08/26/24.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not reliable for this debt with amsher collections, i do not have a contract with 11 ********* The did not provide me with original contract as requested

  

  Business Response

  Date: 08/23/2024

  *********************************
  40411952
  August 23, 2024
  We appreciate the consumer,*********************************, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from ********************** until our receipt of this complaint. Note, ********************** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 02/28/2022 as a postpaid individual-regular account in the billing name, *********************************.
  However, further research and review is showing our client, T-Mobile, recalled this account on 7/30/24.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.        

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt with amsher collections agency I dont not have a contract with the collection agency trying to collect and putting this on my credit report I have not sign any paper work with this collection agency they did no provide me with the original contract as requested

  Customer Answer

  Date: 08/18/2024

  I have no idea who this company is I dont have any contract with them I have never ever used they service but it damaging my credit 

  Customer Answer

  Date: 08/19/2024

  ********************************************;

  

  Business Response

  Date: 08/23/2024

  *********************
  
  40581948
  
  August 23, 2024
  
  We appreciate the consumer, *********************, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from **************** until our receipt of this complaint. Note, **************** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile,and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 09/10/2023 as a postpaid individual-regular account in the billing name, *********************.
  
  However,further research and review is showing our client, T-Mobile, recalled this account on 08/19/24.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.  Thank you for allowing AmSher an opportunity to address the consumers concerns.Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SERV, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 08/08/2024

  *************************************
  August 8, 2024
  We appreciate the consumer, **********************,for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question,with the limited amount of location information, provided by the consumer, on the BBB complaint form.   

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with DISH NETWORK. I do not have a contract with AMSHER COLLECTION SERVIC, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 08/07/2024

  My address is.

  ***************************;

  Apt. 11201

  *************************

  

  Business Response

  Date: 08/09/2024

  *************************************
  August 9, 2024
  We appreciate the consumer, *************************************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question,with the limited amount of location information, provided by ********************, on the BBB complaint form.   

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/24 I was notified from my credit union of derogatory statements on my credit report. After looking into it I saw that AMSHER COLLECTION SERVICES ($303.00) listed derogatory statements. I never received a phone call, letter or email from them notifying me of credit problems. I received a statement from ******** of a balance of $37.68 which was paid on 7/6/23. On 7/4/23 I received another letter from ******** saying I owe then ******. The total balance with ******** was $****** with auto payments of $100 each month paid on 8/4/23, 10/11/23, 11/22/23, 12/18/23, 1/28/24 and one payment on 2/21/24 of $50. I never received any additional invoices from ******** so I assumed they were paid in full. I checked recently and see that I owe them $16.63. I set up autopay and ******** was being paid monthly. My complaint with this company is that there was no effort to contact me, call me, email me or send me any letters AT ALL to notify or resolve this dispute and then find they have submitted incorrect information. If they have done this with me, WITHOUT DOING THEIR DUE DILIGENCE I'm sure they have done it to others. I am requesting that they acknowledge their error and remove this information from my credit report. Thank you.

  

  Business Response

  Date: 08/09/2024

  *******************************
  39388165
  August 7, 2024
  We appreciate the consumer,*******************************, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the ******** account because she claims the account was previously paid with $100.00 monthly automatic payments ranging from August 2023-January 2024. Overall, the consumer claims she was not properly notified of the alleged debt prior to credit reports and requests a billing adjustment for the collections account and for the account to be removed from her credit reports.
  AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 03/13/23 as in the billing name, *******************************. AmShers initial notification letter was sent to last known email address, provided by the consumer at ***************.
  However, further research and review is showing our client, ********, recalled this account on 05/21/24.  AmSher closed and returned the account to ******** on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ********.        

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with AMSHER COLLECTION SERVICES I DONT HAVE A CONTRACT WITH AMSHERCOLLECTIONSERVICE. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED

  

  Business Response

  Date: 08/07/2024

  *******************************
  August 05,2024
  We appreciate the consumer, *******************************, for contacting AmSher through the BBB portal.  Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.  
  

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AMSHER COLLECTION SERVICES, I do not have a contract with them, they did not provide me with the contract as I requested, also Recently, I did an investigation on my credit report and found several items on there to be inaccurate and Under 15 U.S. Code 1681e (bjAccuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and il)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Please remove the following items from my credit report, immediately:

  Customer Answer

  Date: 07/23/2024

  My Address is ********************************************************

  

  Business Response

  Date: 07/24/2024

  ***************************
  Billing Name: **************************************
  40219113
  July 24, 2024
  We appreciate the consumer,***************************, for contacting AmSher through the BBB portal. In the complaint,the consumer disputes the accuracy of the ******** account listed on his credit reports because he claims he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests,from ****************** until our receipt of this complaint. Note, AmSher is not a debt buyer and did not purchase this account from the consumers original creditor, ********. AmSher is fully licensed in all required states to collect on behalf of our client, ********,and this can be easily verified, as it is public information.     
  AmShers investigation is currently showing this account was recalled by our client, ********, on 07/16/24.  AmSher closed and returned the account back to ******** on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records.  Thank you for allowing AmSher an opportunity to address the consumers concerns.  Please note: All future inquiries as it relates to this account should be sent directly to ********.
  

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with ********* I do not have a contract with Amsher Collections Service , they did not provide me with the original contract as required.

  Customer Answer

  Date: 07/05/2024

  3148 N 24th Pl 
  ********* Wi *****

  

  Business Response

  Date: 07/08/2024

  ********************************************
  July 8,2024
  We appreciate the consumer, ********************************************, for contacting AmSher through the BBB portal.  Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form. The consumer will need to submit a new complaint providing the account number referenced on his credit reports.