Complaints
Customer Complaints Summary
- 1,267 total complaints in the last 3 years.
- 479 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with 11 ********* I do not have a contract with AMSHERCOLLECTIONSERVICES, and they did not provide me with the original contract as requested.Customer Answer
Date: 04/10/2024
My mailing address is *************************************************************
Business Response
Date: 04/11/2024
*************************
April 11, 2024
We appreciate the consumer, ***********************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate an account for this consumer using the name and address provided on the BBB complaint form. Therefore, the consumer will need to resubmit a new complaint through BBB, providing the account number listed on his credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 11 ********* I do not have a contract with AMSHER COLLECTION SERVICES/AmSher Receivables Management. They did not provide me with the original contract as requested.Business Response
Date: 02/23/2024
*************************
February 23, 2024
Unfortunately,we were unable to locate the account in question due to lack of location information.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SE,they did not provide me with the original contract as requestedBusiness Response
Date: 01/12/2024
*****************
January 12, 2024
We appreciate the consumer, *****************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate a ******** account for this consumer using the name and address provided on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to his complain regarding an account with ********,the consumer will need to resubmit a new complaint through BBB, providing the account number listed on his credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im liable for this debt AMSHER COLLECTION SERVICE. They did not provide me with original contract I requested.Business Response
Date: 01/12/2024
***********************
January 12, 2024
We appreciate the consumer, ***********************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate an account for this consumer using the name, phone number, and address provided on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to his complain regarding an account, the consumer will need to resubmit a new complaint through BBB, providing the account number listed on her credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* I do not have a contract with Amsher collection services, they did not provide me with the original contract as I requested.Business Response
Date: 01/11/2024
*******************************
January 11, 2024
We appreciate the consumer, *******************************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate a ******** account for this consumer using the name and address provided on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to his complain regarding an account with ********,the consumer will need to resubmit a new complaint through BBB, providing the account number listed on her credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ********* I do not have a contract with Amsher Collection Services. They did not provide me with the original contract requested.Customer Answer
Date: 01/04/2024
The instruction said to provide my mailing address that is:
c/o *******************************************************************************************************]
Business Response
Date: 01/05/2024
*************************
January 5, 2024
We appreciate the consumer, *************************, for contacting AmSher through the BBB portal. Unfortunately,we are unable to locate a ******** account for this consumer using the name and address provided on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to his complain regarding an account with ********,the consumer will need to resubmit a new complaint through BBB, providing the account number listed on her credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is reporting inaccurate information against me on my credit report that does not belong to me. This account that this company is claiming to being mines doesn't belong to me even when it has my name on it. This is a third party account. I've reached out to them during the summer asked them multiple times to provide validation/proof towards this debit that it belongs to me and they have not yet presented any Information that this account belongs to me. I know the 15 USC 1681 and 1692 validation of debit, which means I've requested for the original copy of the debit that they're claiming I've had that would have this company's information presented on and they have not presented the information which makes this illegal. I'm demanding for them to stop harassing me and causing for me to have mental breakdowns that's effecting my life immediately. Below is the account number I was provided from a representative from a when I first attempted to have them to remove me from this account. Account number *********Business Response
Date: 12/15/2023
********* ******
********
December 15, 2023
We appreciate the consumer, *** ********* ******* for contacting AmSher through the BBB portal. In the
complaint, the consumer is disputing the ******** account placed on her credit
reports because she claims the account does not belong to her. In addition, the
consumer claims to have reached out requesting validation to support the
validity of the debt owed, to no avail. Overall, the consumer is demanding
AmSher to stop contacting her in regards to the ******** account and for the
account to be removed from her credit reports. Please be advised that AmSher
has received no request for an original contract, nor any other validation request,
from *** ****** until the receipt of this complaint.
We have forwarded the final validation
statements to support the remaining amount owed, to the BBB site for review. AmSher’s
investigation began by requesting our client, ********* to review the history
of the account in question. Upon receipt of T-Mobile’s review, research shows
the account was activated on 06/18/22 as a postpaid individual-regular account
in the billing name, ********* ******.
There were two payments made on
06/12/23 and 06/20/23, which were returned due to insufficient funds and left
unpaid. The consumer made her last payment on 07/08/23 in the amount of $54.00
and there was significant service usage found on the account until 07/13/23. The
remaining balance of $495.55 is
valid for services rendered and still owed by the responsible billing party, Starnisha
Nelson. The breakdown of the charges are
as follows: service usage $180.00, late fee $50.00, restoration $98.44,
dishonored check charge $50.00, SaaS MKT $19.80, and an OCA charge of $97.31.
******** received the consumer’s
written request to cease all future collection efforts and then recalled the
account. AmSher closed and return the account back to our client, ********* on
the same day. Please note, this account was never reported to the credit
bureaus by AmSher. Be advised, although a cease and desist has been placed on
the account this in no way suggests that ******** considers the remaining
account balance to be invalid or inaccurate. Thank you for allowing AmSher an opportunity
to address the consumer’s concerns. Please note: All future inquiries and payments
as it relates to this account should be sent directly to *********Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with ** * ******, I do not have a contract with AMSHERCOLLECTIONSERVICES, they did not provide me with the original contract as i requested.Business Response
Date: 12/11/2023
Lakeisha Wilson
37714159
December 11, 2023
We appreciate the consumer, Lakeisha
Wilson, for contacting AmSher through the BBB Portal. In her complaint, the consumer claims she is
not liable for the ******** account listed on her credit reports because she
did not receive the original contract as previously requested and is demanding
this account be removed from her credit reports. Please be advised that AmSher has
received no request for an original contract, nor any other validation request,
from *** ****** until we received this complaint.
We have forwarded the final validation
statements to support the remaining amount owed, to the BBB site for review.
AmSher’s investigation began by requesting our client, ********, to review the
history of the account in question. Upon receipt of ********’s review, research
shows the account was activated on 09/19/2022 as a postpaid individual-regular
account in the billing name, Lakeisha Wilson. Please be advised, the original
billing party’s final equipment charges are still billed on this same account
#985262558 and it was confirmed, the equipment is not showing returned.
The last payment of $89.59 was
received on 05/15/23. The remaining balance of $744.11 is valid for unreturned iPhone 14 Pro Max and still owed by
the responsible billing party, Lakeisha Wilson. We encourage the consumer to
contact Attorney, ***** ****, to establish repayment of the debt owed, for a
final resolution to this matter. His
office can be reached at 1-877-369-3667.
As a
courtesy to *** ******, AmSher has already requested that the account removed
from her credit reports. Be advised, this in no way suggests that ********
considers the account to be invalid or inaccurate. Please allow up to sixty
(60) days for each of the credit bureaus to update. Thank you for allowing
AmSher an opportunity to address the consumer’s concerns.Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with * ******* I do not have a contract with AMSHER COLLECTION SE, They did not provide me with the original contract as I requested.Business Response
Date: 12/11/2023
Shadi
Estaitia
37256177
December 11,
2023
We appreciate the consumer, Shadi
Estaitia, for contacting AmSher through the BBB Portal. In his complaint, the
consumer claims he is not liable for the ******** account listed on his credit
reports because he did not receive the original contract as previously
requested and requests this account be removed from his credit reports. Please be
advised that AmSher has not received a request for an original contract, nor
any other validation requests, from *** ******** until the receipt of this
complaint.
We have forwarded the final validation
statements to support the remaining amount owed, to the BBB site for review.
AmSher’s investigation began by requesting our client, T-Mobile, to review the
history of the account in question. Upon receipt of ********** review, research
shows the account was activated on 02/11/22 as a postpaid individual-regular
account in the billing name, ***** ********. ********** final billing statement
and AmSher’s initial notification letter were mailed to the same address
referenced on the BBB complaint form, on **** ******* *****, in Ontario, CA.
Please be advised, the original billing party’s final equipment charges are
still billed on this same account ********** and it was confirmed, the
equipment is not showing returned.
The last payment of $183.63 was
received on 03/01/23 and all bills generated afterwards went unpaid. There was
significant service usage found on the account until 04/27/23. The remaining
balance of $756.84 is valid for
unreturned equipment and services rendered and still owed by the responsible
billing party, ***** ********. The
breakdown of the charges are as follows: significant service usage $334.67, pending
equipment (iPhone 13 Pro Max and JOY TAB Kids 2) $339.57, and a late fee of
$82.60. We encourage the consumer to contact AmSher to establish repayment of
the debt owed, for a final resolution to this matter. Our office can be reached at ***************
As a
courtesy to the consumer, ***** ********, AmSher has already requested that the
account to be removed from his credit reports. Be advised, this in no way
suggests that ******** considers the account to be invalid or inaccurate.
Please allow up to sixty (60) days for each of the credit bureaus to update. Thank
you for allowing AmSher an opportunity to address the consumer’s concerns.Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with * ******* I do not have a contract with Amsher Collection Services.
They did not provide me with the original contract as requested.Business Response
Date: 12/12/2023
********* *****
********
December 8, 2023
We appreciate the consumer, *** ********* *****, for contacting AmSher through the BBB Portal. In the complaint, the
consumer claims she is not liable for the T-Mobile account listed on her credit
reports because she did not receive the original contract as previously
requested and requests this account be removed from her credit reports. Please be advised that AmSher has received no
request for an original contract, nor any other validation request, from Mr.
Jones until our receipt of this complaint.
We have forwarded the final validation
statements to support the remaining amount owed, to the BBB site for review.
AmSher’s investigation began by requesting our client, T-Mobile, to review the
history of the account in question. Upon receipt of ********** review, research
shows the account was activated on 09/26/19 as a postpaid individual-regular
account in the billing name, Stephanie Davis. Please be advised, the original
billing party’s final equipment charges are still billed on this same account
#********* and it was confirmed, the equipment is not showing returned.
The last payment of $136.18 was
received on 07/08/22 and all bills generated afterwards went unpaid. There was
significant service usage found on the account until 07/15/22. The remaining
balance of $1,862.67 is valid for
unreturned equipment and services rendered and still owed by the responsible
billing party, Stephanie Davis. The
breakdown of the charges are as follows: service usage $279.99, equipment
(iPhone 11, 2 iPhone 13, and Apple AirPods 2nd Gen) $1,461.49, late
fee $14.76, dishonored check charge $20.00, SaaS MKT $6.20, and an OCA charge
of $80.24. We encourage the consumer to contact Attorney, ***** ****, to
establish repayment of the debt owed, for a final resolution to this
matter. His office can be reached at
1-877-369-3667.
As a
courtesy to *** ****** AmSher has already requested that the account removed
from her credit reports. Be advised, this in no way suggests that ******** considers the account to be invalid or inaccurate. Please allow up to sixty
(60) days for each of the credit bureaus to update. Thank you for allowing
AmSher an opportunity to address the consumer’s concerns.
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