Collections Agencies
AmSher Receivables ManagementComplaints
Customer Complaints Summary
- 1,267 total complaints in the last 3 years.
- 479 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with CHARTER COMMUNICATIONS LLC. I do not have a contract with AMSHER COLLECTION SERV, they did not provide me with the original contract as I requested.Business Response
Date: 11/08/2023
**********************
35755777
November 8, 2023
We appreciate the consumer, **********************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims she is not liable for the ******* Communications debt because she was not provided the original contract as previously requested and demands this account be removed from her credit reports.
We have forwarded the last billing statements for the months of February-July 2022, to validate the remaining amount owed, to the BBB site. AmShers investigation began by requesting our client, ******* Communications, to review the history of the account in question. Upon receipt of *******s review, research shows the account was activated on 02/20/19 in the billing name, **********************. It was confirmed the equipment that was due back on 07/04/22, is not showing returned. The final billing statements from ******* and AmShers initial notification letter was mailed to the same address provided by the consumer on the BBB complaint form, located on ****************************************************************** services provided at the address on **************, in ********,**. The last payment of $84.00 was received on 05/11/22. According to the attached statements, the breakdown of the current balance consists of the following: past due amount of $271.30, two (2) pieces of unreturned equipment valued at $136.00, taxes and fees $0.69, and further adjustments were credited from the balance in the amount of -$79.99, leaving the remaining balance of $328.00, which is valid for Spectrum internet services and is still owed by the responsible billing party, ******* *******. We encourage the consumer to contact AmSher to establish repayment of the debt owed, for a final resolution to this matter. Our office can be reached at **************.
As a courtesy to ******************, AmSher has already requested that the account be removed from her credit reports. Be advised, this in no way suggests that ******* Communications considers the remaining account balance of $328.00 to be invalid or inaccurate. Please allow up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:10/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 11 ********* I do not have a contract with AMSHERCOLLECTIONSERVICES, they did not provide me with the original contract as I requested.Business Response
Date: 11/09/2023
***********************
35050842
November 9, 2023
We appreciate the consumer, ***********************, for contacting AmSher through the BBB Portal. In her complaint, the consumer claims she is not liable for the ******** account listed on her credit reports because she did not receive the original contract as previously requested and is demanding this account be removed from her credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question.Upon receipt of ********s review, research shows the account was activated on 04/28/13 as a postpaid individual-regular account in the billing name, ***********************. Please be advised, the original billing partys final equipment charges are still showing billed on this same account #********* and it was confirmed,the equipment is not showing returned. There was significant usage found on the account until 12/21/22. The last payment of $101.22 was received on 12/22/22.AmShers initial notification letter was mailed to the same address referenced on the BBB complaint form, on ************, in *******, **. The remaining balance of $598.60, consists of the following charges: service usage $6.71,pending equipment $585.47, and an Assurant warranty charge of $6.71.
AmSher is currently showing the account was recalled by our client, ********, on 11/06/23. AmSher closed and returned the account on the same day and as requested by the consumer, AmSher has already requested that the account be removed from her credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:10/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ******** communication, i do not have a contract with AmSher Receivables Management, they did not provide me with the original contract as i requested.Business Response
Date: 11/03/2023
***********************
35043057
November 3, 2023
We appreciate the consumer, **************,for contacting AmSher through the BBB Portal. In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 11/06/20 as a postpaid individual-regular account in the billing name, ***********************.
Further research shows the consumer agreed to settle the account for less than the balance owed on 07/18/23 for $684.44 and made his last payment of $200.00 on 08/21/23. The account has now been closed as settled and returned back to ********. As requested by the consumer,AmSher has already submitted the account to be removed from his credit reports.Please allow up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns.Initial Complaint
Date:10/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am no liable of this debt with "11 ********** I do not have a contract with the collection agency trying to collect and report this debt on my credit report. They did not provide me with the original contract as requestedBusiness Response
Date: 10/26/2023
*******************************
34924187
October 26, 2023
We appreciate the consumer,*******************************, for contacting AmSher through the BBB portal. In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 12/11/22 as a postpaid individual-regular account in the billing name, *******************************.
The usage found on the account until 12/14/22 fell within ********s buyers remorse period. After proration, the account reflected a low balance of $11.32. As a good ***** ******** credited the account in full, leaving a zero (0) balance owed. ******** recalled the account on 10/18/23. The customer is free to pursue new service.
AmSher closed and returned the account on the same day and as requested by the consumer, AmSher has already requested that the account be removed from her credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:10/16/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a collection was reported on all of my credit reports by this company for a Tmobile bill. I was never notified of this collection beforehand. I disputed the collection and never received any paperwork showing that this was my bill. I want this negative collection activity removed from all of the credit reporting services.Business Response
Date: 10/19/2023
*****************************
32721641
October 18, 2023
We appreciate the consumer,*****************************, for contacting AmSher through the BBB portal. In his complaint the consumer disputes the ******** account being reported on all his credit reports because he was not notified of the account being placed in collections beforehand. The consumer further advised that he had previous disputed the account but never received verification of the validity of the debt showing this debt belong to him and requests the ******** account deleted from all the credit reporting services.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 12/24/21 as a postpaid individual-regular account in the billing name, *****************************. Further review shows the account was recalled by our client, ********, on 01/24/23. AmSher closed and returned the account on the same day and as requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:10/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* Communications LLC, I do not have an account with ******************************************* Service, and they did not provide me with the original contract as requested.Business Response
Date: 10/19/2023
*******************************
34342241
October 18, 2023
We appreciate the consumer, *******************************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims she is not liable for the ******* Communications debt because she was not provided the original contract as previously requested and demand this account be removed from her credit reports.
AmShers investigation began by notifying our client, ******* Communications of this complaint and requesting, *******,to review the history of the account in question. Upon receipt of *******s review, research shows the account was activated on 10/05/20 in the billing name, *******************************. The consumer made a payment of $50.00 on 09/03/21, then returned the equipment on 10/19/21. The last payment of $25.00 was received on 11/08/21. However, we were unable to obtain the validation statements for the months of August - November 2021 from *******, to provide a balance breakdown of account activities leading up to the remaining amount owed.
AmShers review is currently showing our client, ******* Communications, recalled this account upon receipt of the notification of this complaint on 10/11/23. AmSher closed and returned the account to ******* on the same day. As requested by the consumer, AmSher had already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ******* Communications.Initial Complaint
Date:09/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with AMSHER COLLECTION SERVIC. I do not have a contract with AMSHER COLLECTION SERVIC. They did not provide me with a contract as I requested.Customer Answer
Date: 09/28/2023
**********************************************************************************************Business Response
Date: 10/10/2023
***********************
34029331
October 9, 2023
We appreciate the consumer, ****************,for contacting AmSher through the BBB Portal. In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 07/28/21 as a postpaid individual-regular account in the billing name, ***********************. Please be advised, the original billing partys final equipment charges are billed on this same account #*********, and it was confirmed the equipment is not showing returned. There was significant usage found the account until 03/06/22. The consumer made a payment of $200.00 on 07/15/22. The remaining balance of $319.97 is valid for pending equipment and services rendered and still owed by the responsible billing party, ***********************. The breakdown of charges is as follows: service usage $57.50, equipment $231.95, Assurant $9.02, and an OCA fee of $21.50.
However, the account was recalled by our client, ********, on 10/5/23. AmSher closed and returned the account on the same day and as requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:09/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SERVIC, they did not provide me with the original contract as I requested.Business Response
Date: 10/09/2023
***********************************
29666923
October 9, 2023
We appreciate the consumer, **********************,for contacting AmSher through the BBB Portal. In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and is demanding this account be removed from his credit reports.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 09/30/19 as a postpaid individual-regular account in the billing name, ***********************************. Please be advised, the original billing partys final equipment and service charges are billed on this same account #************* last payment of $50.00 was received on 06/21/21. The remaining balance of $1,351.41 is valid for significant service usage and pending equipment and still owed by the responsible billing party,***********************************. The breakdown of the charges are as follows: service usage $204.34, Assurant warranty $43.01, late fee $61.92, and equipment lease $992.14.
However, the account was recalled by our client, ********, on 10/02/23. AmSher closed and returned the account on the same day and as requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:09/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with AMSHER COLLECTION SERVIC. I dont have a contract with AMSHER COLLECTION SERVIC to collect and report this to my credit report. I did not sign any paperwork with AMSHER COLLECTION SERVIC. AMSHER COLLECTION SERVIC did not provide me with the original contract as requested.Business Response
Date: 10/05/2023
***************************
34729830
October 5,2023
We appreciate the consumer, ***************************, for contacting AmSher through the BBB Portal. In her complaint, the consumer claims she is not liable for the ******** account listed on her credit reports because she did not receive the original contract as previously requested and is demanding this account be removed from her credit reports.
AmShers investigation began by requesting our client, ********,to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 11/15/20 as a postpaid individual-regular account in the billing name, *************************** and cancelled on 10/15/22. There was significant usage found on the account until 10/13/23. The last payment of $471.75 was received on 12/06/22, which returned and left unpaid. The remaining balance of $563.10 is valid unreturned equipment. The breakdown of the charges are as follows:pending equipment $471.75 and a dishonored check charge of $30.00.
However, the account was recalled by our client, ********, on 09/21/23. AmSher closed and returned the account on the same day and as requested by the consumer, AmSher had already submitted the account to be removed from her credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
Date:09/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not my account its showing on my consumer report experian transunion equifax Ive made it known to ******** that my identity was stolen I have identity theft on my reportBusiness Response
Date: 09/22/2023
***************************
Billing Name: *******************************
36114206
September 20, 2023
We appreciate the consumer, ***************************, for contacting AmSher through the BBB portal. In his complaint the consumer disputes the TMobile account placed on his credit reports because it is a result of identity theft and demands the account be removed from his credit reports.
AmShers research and review is showing our client, ********* confirmed the account was activated fraudulently and was recalled on 9/13/23. AmSher closed and returned the account back to ******** on the same day. As requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.
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