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Business Profile

Screen Printing

5Boys Apparel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Reviews

Customer Review Ratings

1.32

Average of 25 Customer Reviews

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Review Details

  • WL S

    Date: 09/25/2024

    I am submitting this review to share my negative experience with 5BOYS. This is the second time I have encountered similar issues with this business, and I feel that my concerns have not been adequately addressed.Detailed Description of Complaint:Last year, I had an issue with my order, but I assumed it was a one-time mistake. I decided to give the company another chance and placed an order earlier this year. Unfortunately, I encountered the same problem again, which is incredibly frustrating. I have not received what I paid for and feel like the company has failed to deliver on its promises.I am deeply disappointed with the lack of resolution and the way my concerns have been handled. As a paying customer, I do not expect to have the same issue occur twice, and I certainly dont want to continue paying for services that leave me dissatisfied.I am sharing my experience publicly because I believe other potential customers should be aware of the repeated issues Ive faced. This is not an isolated incident, and I want to prevent others from going through the same situation.Desired Resolution:I would appreciate a prompt resolution to this matter, which may include a full refund or appropriate compensation for the inconvenience caused.

  • Richard A

    Date: 09/23/2024

    DO NOT ORDER FROM THEM! We ordered 100 shirts for our nonprofit event and when ordered, the estimated delivery date was September *****. We needed them by the 28th so it seemed like there would be a few days of buffer. I received an email from the company saying the shirts would arrive mid October. I called the company and they said they could get them to us on time if we paid an extra $199 rush fee. Terrible company needs to be shut down.

  • Jeff R

    Date: 08/26/2024

    Ordered shirts July 1st. No communication until Aug 12th. 5 Boys sent a proof for approval that was different from what I ordered. I told them what was wrong. They sent it again unchanged on Aug 15. I told ****** what was wrong. They sent it again unchanged on Aug 20. Told ****** what was wrong again only to receive the same proof two more times. Got fed up and cancelled my order on Aug 26 only to be told that they were keeping 20%. The banner on the top of their website says "Free Proofs prior to production and free shipping" I never approved the defective proof but they want to keep around $100 because they couldn't get it right.

  • Bill K

    Date: 08/16/2024

    Theft: When you pay money for goods but don't receive them.My order was missing 20 shirts. When I spoke with an agent, they said I would have to purchase more in order for them to complete & ship the missing items that were already paid for.After that, I've been ghosted and no refund has been given.Do not be tempted by the low prices. They make up for it by not delivering what was ordered and by responding to requests for refunds.

  • Zach R

    Date: 08/13/2024

    DO NOT ORDER FROM THIS BUSINESS - Terrible customer service. They will take your money on day one but who knows when you'll actually see your product. Every time you call they will say it should be shipped out the next day but no one will ever follow up with you and you'll never get your product by when you need it. My advice - If you need T-shirts for 365 days from now, order right now - immediately after reading this - and you should be okay.

  • Dan A

    Date: 07/26/2024

    WARNING: Even though they say it will take ***** business days, It took us 2.5 months to receive our orders. VERY BAD CUSTOMER SERVICE. They keep giving you the run-around, telling you it's coming, later and later, with no order updates on the website. The shirts are of good quality once you receive them, but do NOT use this vendor if you have a deadline to meet.

  • Tasha D

    Date: 07/11/2024

    Our orders have been consistently unreliable and always arrive late. Attempts to reach out via phone or email are met with silence. Despite giving significant business to 5 Boys, it's disheartening that they don't take the time to respond to our communications.

  • Jacob B

    Date: 07/08/2024

    I ordered 100 shirts on June 5th 2024. The estimated delivery date was June 16th 2024. Over a month has passed since I paid over $500 to this company. No one has reached out to me. Nothing is being updated about my order on their website. When I call no one answers and their voicemail is full. They say they will respond to emails within 48 business hours. I sent an email over a week ago seeking an update on arrival time and no one has responded to my email. One section of the website says they are half way through processing while the other says they are done processing but the estimated delivery date has passed and not been updated. They took my money and I have no way of knowing if I will ever get my shirts.

  • Miranda H

    Date: 06/26/2024

    They get a negative star rating! But they don't let you choose that.Long story short: They promise you will get your shirts on time until they get your money. Then they can only give you your shirts if you pay them an extra $286. No matter how many times you call and talk to a woman with screaming children in the background she will not give you anyone else's contact information. The "*******" she refers to may or may not exist, but they never call back. For three weeks we demanded a full refund as they hadn't started on our shirts and said even though they had like six weeks they would not be ready for our camp. We ended up having to pay a lot of money to rush transfers and drive three hours to different stores to fill and make the shirts ourselves. Even getting our bank involved they are still not giving this 501c3 that is run currently 100% with volunteers their $635 back. I think it is important to prevent others from falling into the same hole that we fell in. This company uses extortion to try to get more money out of people. We refused to do that! I will continue to leave reviews and comments on their ads until I get the $635 back that belongs to the nonprofit not me!Blessings

  • scott N

    Date: 06/24/2024

    Saw tons of add online and saw the value of shirts vs dollar was very affordable. I placed an order online with my company logo and approval etc. which all sent well. I had to email for shipping update after a few weeks. Once I got notify it took overall 1month to arrive which is too long. After receiving I counted the shirt and was short the 100 pieces. Plus the front logo was not clear as the ink blur the words. So I emailed same day and they offer 15% off which I accepted. Also after 1 wash my shirts screen print faded. Thought it was 1 defective but starting to wash more and after first was everything came off. Not 1 shirt lasted more than a single wash. This was back in April now its June which is 3 months ago. I have tried to reach out via email every couple weeks for partial refund and always get the same answer. They tried not to refund me now and are not replying back. I was very patience after 3 plus months. Company ethic and quality is very bad. I should've read all the review and do more research before ordering from them. I am still trying to get answers and my money back.

5Boys Apparel, LLC is NOT a BBB Accredited Business.

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