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Business Profile

Collections Agencies

Holloway Credit Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Holloway Credit Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Holloway Credit Solutions, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ***************************. I do not have a contract with Holloway Credit Solution. They did not provide me with the original contract as i requested.

      Business Response

      Date: 03/13/2024

      We do not show an account with this name and address.  We will either need additional account information (account number, amount) or identification (social security number) to verify account in order to respond.

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with *******************, I do not have a contract with Holloway Credit Solutions. They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/11/2024

      This account is reporting as disputed. We have mailed a breakdown of charges and itemization of bill to consumer 05/09/23.  I have requested additional information and will forward that to the consumer when received.  The consumer contacted our office 12/29/23 and made a promise to pay on this account.

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with HOLLOWAY CREDIT SOLUTION I do not have a contract with HOLLOWAY CREDIT SOLUTION. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/28/2024

      On 08/25/22 this consumer called our office and set up postdated payments on this account.  The contract would be between the consumer and our client.  We have no record of this consumer requesting validation from our office.  We have marked the account as disputed.

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **********************. I do not have a contract with Holloway credit solution. They did not provide me with the original contract as requested.

      Business Response

      Date: 01/23/2024

      We have verified all information on the account including the balance. Our contract is with our client.  Validation will be mailed to the consumer today.  The account has been marked disputed.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 *************************************. I do not have a contract with 01 *************************************, they did not provide me with the original contract as I requested

      Business Response

      Date: 01/16/2024

      We originally had the address used in this complaint.  We had mailed two letters to this address with no response.  We received two EOSCAR disputes using an address on ***************** in ********** **.  We marked the account disputed and mailed the requested information to the consumer.  This came back as a mail return.  Today, we have put the original address back on the account and remailed the requested information to the consumer.  The account is already reporting as disputed.  The information mailed to the consumer contains a ledger card of the account, the information sheet signed by the consumer agreeing to pay collection fees, and a copy of the drivers license used at the time of service.

    • Initial Complaint

      Date:01/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with 07 *******************. I do not have a contract with collection agency Holloway Credit Solutions They did not provide me with the original contract as I requested.

      Business Response

      Date: 01/19/2024

      Account listed with us  01/12/21 with the same address listed on this complaint.  We mailed a letter 1/18/21 and another 2/18/21.  They were not mail returned and no response was received from the consumer.  An EOSCAR dispute was received 9/11/23 disputing the accuracy of information.  We verified demographics and balance due with our client.  We received an inbound call from the consumer 11/29/23 from the telephone number listed on this complaint asking if the client would take a settlement.  The account is marked to report as disputed.  We will mail the electronically signed documents and a breakdown of charges and payments to the consumer today.

    • Initial Complaint

      Date:11/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 09 ******* Investments. I do not have a contract with Holloway credit solution. They did not provide me with the original contract as requested.

      Business Response

      Date: 11/28/2023

      I am unable to locate an account in this name for a ******* investment.  This consumer should be able to provide us with the account number showing on the ********************** report.  Idt would also be helpful for any investigation to explain why they feel they do not owe the debt.  

      Customer Answer

      Date: 11/28/2023

       
      Complaint: 20923646

      I am rejecting this response because:

      this account from ******* investment llc is showing on my Equifax credit report. The account number is (x) out ending in 22. I do not have a contract with ******* investment llc. I Demand they remove this account from my report immediately! 

      Sincerely,

      ***********************

      Business Response

      Date: 11/29/2023

      The account has been located under a different name that was not provided in this complaint.  

      An itemized billing along with signed contract and copies of identification used will be mailed to the consumer today.  I see where the balance was disputed in 2019 and the balance was confirmed with the client, an adjustment was made, and the account was marked disputed.  We have no record of a request for a signed document until now.  

      Customer Answer

      Date: 12/01/2023

       
      Complaint: 20923646

      I am rejecting this response because:

      I still have not received verification from this reporting agency with the original contract that was supposed to be sent earlier this week. I demand this account be removed from my credit report immediately 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************. I do not have a contract with Holloway Credit Solutions, LLC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 10/19/2023

      WE ARE MAILING A BREAKDOWN OF CHARGES, ALONG WITH SIGNED CONSENT THAT INCLUDES AGREEMENT TO PAY COLLECTION AGENCY FEES.  THE ONTRACT IS BETWEEN THE CONSUMER AND THE ENTITY LISTED.

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not reliable with this debt from Holloway Credit Solutions, LLC. I do not have a contract with Holloway Credit Solutions they did not provide me with the original contract as request.

      Business Response

      Date: 10/19/2023

      This account was coded to be removed from the consumers credit file 10/5/23.

      Customer Answer

      Date: 10/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/25/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am constantly receiving phone calls from these people. I have already called them twice and inform them that the person they are looking for is not me and please take me off their calling list they still have not done so although they said that they would.

      Business Response

      Date: 08/28/2023

      The telephone number provided has been marked as a never call number.  We have no record of speaking to anyone at this number.

    Holloway Credit Solutions, LLC is NOT a BBB Accredited Business.

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