Complaints

This profile includes complaints for Holloway Credit Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holloway Credit Solutions, LLC

  1286 Carmichael Way Montgomery, AL 36106-3645

• 

  Holloway Credit Solutions, LLC

  4362 Midmost Dr Mobile, AL 36609-5537

• 

  Holloway Credit Solutions, LLC

  3201 Montgomery Hwy STE 5 Dothan, AL 36303-2113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Holloway Credit Solution LLC. I do not have a contract with Holloway Credit Solution LLC. They did not provide me with the original contract as I requested.

  Business Response

  Date: 09/01/2023

  The client has a contract with Holloway Credit Solutions.  They show you have contracted with them.  We have no record of any information being requested from us.  The account is marked disputed. We are mailing out itemized billing along with the consumers signature agreeing to pay collection fees and a copy of an identification card used with our client.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20517671
  
  I am rejecting this response because:

   

  I am not liable for this debt with Holloway Credit Solution, LLC. I do not have a contract with Holloway Credit solution, LLC.They did not provide me with the original contract as I requested.

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not lilable for this debt with ******************* and do not have a contract with Holloway Credit. They do not provide me with the orginial application like I asked.

  Business Response

  Date: 08/23/2023

  When reviewing the account, I see we have never spoken to this consumer.  I also see that we have no correspondence from this consumer.  I have marked the account as disputed.  Validation will be mailed showing charges, payment, and drivers license used on the original registration.

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to 3 credit bureaus and Holloway Credit Solutions, LLC to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have Holloway Credit Solutions, LLC that I have no account with them and 3 credit bureaus can simply remove it from my credit.

  Business Response

  Date: 05/30/2023

  We have closed this account and returned it to out client.  A request for removal from the credit file has been submitted.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the end of December 2021 I went to ************** care in ******, ******* ****************************** I never heard anything from the urgent care center about needing a payment until November 2022. To my knowledge I had paid my co-pay and other expenses. After I received a voicemail message from compass urgent care about needing a payment I called and paid the bill over the phone. In February 2023, my mother received a letter from Holloway credit to my old name. Holloway credit is seeking collection for this bill that was paid in November 2022. Immediately I called compass urgent care to confirm payment. Compass urgent care confirmed payment was made around November 18, 2022. Compass urgent care said they would contact Holloway credit because ************** Care did not request collection seeing as the bill was paid. Then I called Holloway credit. Holloway credit then asked me to confirm my information. The information included on the debt was my mothers birthdate and address. Holloway credit stated they would fix this issue and get in touch with compass urgent care. They did not. In fact I just received a call from Holloway credit demanding that I confirm my name and birthdate before they would tell me what they were calling about. I refused and told them that if they were called about this issue that the bill was paid months ago and was not sent to collection by ************** care. Holloway credit said I needed to refer to the letter my mother received in February 2023 and that I should call back later. I received this phone call on 03/28/2023 around 10:19am CST. I would like to demand all originally receipts and documentation from ************** Care showing that I paid the bill and an accounting from Holloway Credit as to why they are harassing me for a debt that was paid months ago.

  Business Response

  Date: 03/31/2023

  FOLLOWING A WEBSITE DISPUTE 2/28/23 , WE CONTACTED THIS CLIENT AND THEY VERIFIED THE ACCOUNT WAS NOT PAID.  FOLLOWING A SECOND DISPUTE, WE WERE IN THE PROCESS OF CONTACTING THE CLIENT AGAIN TO VERIFY THE BALANCE.  AFTER SPEAKING WITH THE CONSUMER 03/29/23, THE CLIENT CONTACTED US TO REPORT THE ACCOUNT IS PAID.  THE PAYMENT HAD BEEN POSTED TO ANOTHER ACCOUNT IN ERROR.

  WE ARE NOW SHOWING THIS ACCOUNT AS PAID IN FULL.  WE DO NOT SHOW THAT THIS ACCOUNT HAD CREDIT REPORTED.  IT WAS MARKED DISPUTED 03/01/23. VALIDATION OF THIS ACCOUNT HAS BEEN ORDERED TO MAIL TO THE CONSUMER AT THEIR REQUEST.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company called my daughter on 12/30/2023 about two debts regarding **************** and *** ****************** office. I have not received any medical bills from these two places to say I owed anything and now a debt company has called without providing debt validation.I am asking for all debt related documents, payment history, date service was provided, cost of service and cease and desist any further contact until this matter has been resolved.I want all original documents from all providers to show these debts If the debts are mine, I will rectify the debt with monthly affordable payments due to financial difficulties at $10 per month.

  Business Response

  Date: 01/06/2023

  We received a call from the consumer's daughter on 12/30/22.  We did not call her.  Validation notices were mailed on all 3 accounts.  One was mail returned for incomplete address.  The address was corrected with the initial complaint, and the validation notice on that account was mailed again.  As previously stated, the file has been placed in a cease communication status and validation will be mailed to the consumer on all 3 accounts listed in complaint.

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18663310
  
  I am rejecting this response because:

  the business provided an invoice with no records of services, copayments, etc. This does not provide clarification on any debt which is unfair. It should be clearly communicated how a debt derived to leave no room for confusion as to a balance being owed. I appreciate an invoice but they did not send anything else to clarify. I would like to see how, why, when, charges, and all payments made.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/20/2023

  The client has now reported a payment that was made in 10/21.  Because the payment was not previously reported, we have closed the account in our office.  This account has not credit reported.  The signed agreement allowing the client to add the collection fees was provided to the consumer on 1/9/23.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint goes all the way back to October 31st, 2019. (3 years, 1 month and 13 days ago) I went to the emergency room due to my tonsils swelling up to where it was difficult to breathe. I spent several hours in the hospital, they gave me antibiotics, ran some blood tests, and sent me on my way. Several months later they inquire about the bill being paid and verbally told me the amount. I stressed to them I would like a receipt or an itemized list so I know what I am paying for, The lady I spoke with got upset and said they would send me that in the mail which they never did. About a year goes by and the next person I hear from isn't the hospital *********** hospital in ******, **.) but a collection agency, Holloway Credit Solutions. I did start a payment plan with them (First payment May 19th 2021) with the debt just because I didn't know how to dispute an amount with the hospital after it already hit collections. I had some fraud happen to where I had to change my source of payment and after that the craziness of COVID was at full swing which caused me to lose track on this debt.Currently as of December 14th, they have given me on my credit a derogatory ***** which, since my last payment with them, I haven't heard from this company in years. No calls and no letters. I feel as though I deserve the right to an act of good will to at least negotiate a fair payoff balance and to remove the derogatory **** on my account due to lack of communication or warning from the start point of the debt until now. (3 years, 1 month and 13 days ago)

  Business Response

  Date: 12/19/2022

  We do not collect for the hospital listed in this complaint.  For the account the consumer made payments on, we mailed a validation letter with all information on how to dispute on 9/28/20.  This letter was followed by a second letter 11/02/20.  Payment letters were mailed to the consumer 5/25/21, 6/15/21, 7/13/21, 8/12/21, 9/14/21, 0/12/21,11/12/21, and 12/14/21.  Attempts to reach consumer by telephone were also made.  If the consumer wants to offer a settlement, they should contact us with the amount and date and we will submit the offer to our client.  The decision will be made by our client if accepted.  This account is already reporting as disputed  following EOSCAR disputes made in 2021.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no known outstanding debts and have no relationship with this company however the robocall me and in a very unprofessional manner request me to verify personal information, which I will refuse to do. I have no debts and receive almost daily phone calls from this company.

  Business Response

  Date: 12/13/2022

  The telephone number has been added to our never call list.