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Business Profile

Wireless

Spectrum Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Reviews

Customer Review Ratings

1.15

Average of 176 Customer Reviews

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Review Details

  • Frankie K

    Date: 05/12/2025

    Spectrum Mobile is a company who portrays caring about customers but really don't. They tell you that their customer service is not responsible for false statements and offers they make. They will tall you that you signed an agreement when signing up for service which waives your rights as a custimer to hold them responsible for any offer they may make to you over the phone. They lied to me about giving a free secondary line of service for ********************************** They acknowledged that the customer service did make that offer to me but couldn't honor it. What a joke. I canceled my service and they still charged my card.

  • Daniel S

    Date: 04/30/2025

    They lost my number trying to switch, and after a week they are still trying to get my number back to me. I cant even switch back to my previous carrier without loosing my number. This has happened to 2 other people who werent able to get their numbers back. Wish I had asked them before I tried to switch, I wouldnt be in the mess I am in now. Just trying Spectrum Mobile will cause problems, avoid unless you want a new number. Wish I could leave a negative star review.

  • Jennifer D

    Date: 04/21/2025

    I have never experienced such incompetence from a company. My husband and I got divorced in November. When we were married we had one spectrum account, with one internet service and two mobile phones. When we got divorced, we went through the process of splitting our mobile accounts, and me keeping the internet account since I was keeping the house. They could not figure this out for the life of them. We spent hours on the phone with them, sent in paperwork, sent in our IDs, went to the store. Now comes April and my phone breaks, I need to order a new phone. I can't do it online for some reason. I called spectrum. My account is still messed up. They need to correct an IT issue with my account and it will take 7 to 10 business days. Well, I have young children and I need my phone for my job, so that's not going to work. So I order a new phone from ****** and go to transfer my number to mint mobile. I need a transfer pin from **********************. I call. First, they tell me I am not the account holder. After arguing with them and telling them the whole story, I spend a lot of time on hold again. They say they cannot give me the PIN because of a technical issue on their end that will take three to five business days to rectify. At this point, I am livid. This should have been corrected in November. Again, I cannot be without a phone. I asked to speak with a supervisor who is rude and offers nothing to rectify my issue. I then tell her I want to cancel all my services, mobile and internet and she cannot even do that. Stay away from spectrum at all costs.

  • Linda R

    Date: 04/19/2025

    I decided to bundle my Internet/phone thinking I'd save ********** has been the biggest mistake of my life. Two weeks in & I'm still setting up my service! I still don't have my phone. Switching providers isn't supposed to be this difficult. I haven't even seen the billing and I already know it's going to upset me.

  • William D

    Date: 04/09/2025

    Spectrum lied about, mobile phone service, billing, reimbursement of phones, purchased before coming to Spectrum, I paid ******* dollars to pay off phones, the reimbursement of 671 dollars, after they said they would pay up to $2500. I spoke with the company and they said after you don't qualify. But that was not stated when changing service. I was over charged several times and got nothing but excuses. I would not recommend spectrum mobile service to anybody,

  • Kay H

    Date: 04/02/2025

    Scam artist and rude customer service employees!!! They convinced me to switch from my perfectly fine mobile carrier promoting a free line to then charge me for switching & for the line!!!! Dont fall for it!! I will be leaving the ****** Then the representatives have the nerve to have attitudes with you as if youre not the one being robbed!!! Unbelievable never again!!!!

  • Jesus M

    Date: 04/01/2025

    ******* mobile is bull c*** they are liars when it come to anytime upgrade. They don't tell you about upgrade is subjected to financing.

  • Richard S

    Date: 03/27/2025

    Every service representative I spoke to provided different information the information I received was not reliable. This is cost me a considerable amount of money because I could not cancel my service with ******* because Spectrum was so slow to react Under no circumstances should you subscribe to this cell phone service

  • ramiz B

    Date: 03/27/2025

    Refused to give me trade-in credit after receiving my trade-in phone. I've called them numerous times to inquire about this and they refused to do anything other than telling me to wait.

  • Clayton S

    Date: 03/26/2025

    Liars! Liars! Pants on ??! They did not add promo to my account after I left ******* and paid a lot of money for 4 phones and 2 watches. I was supposed to get 1 line free for a year and they are charging me for the line. ** said they could do nothing to fix it even though I have the conversation RECORDED when I signed up and them telling me I get a free line! Do not trust them. They are deceptive and could care less about resolving their lies. I will be leaving them NEVER to return. Id rather pay more money with another provider

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