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Business Profile

Garbage Removal

Amwaste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Amwaste's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amwaste has 6 locations, listed below.

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    • Amwaste

      1400 Porter Rd Sylvan Springs, AL 35118-9503

    • Amwaste

      100 S Lawrence St Mobile, AL 36602

    • Amwaste

      280 Industrial Dr Thorsby, AL 35171

    • Amwaste

      2669 Coalburg Rd Fultondale, AL 35068

    • Amwaste

      11977 Pine Grove Rd Carrollton, AL 35447

    Customer Complaints Summary

    • 92 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsanitary living conditions due to trash pick up not being preformed even though we pay for the service. Have missed 4 pick ****

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My trash has not been picked up in four days. It will soon be my pickup day again. I call and email, they say they're coming.

    • Initial Complaint

      Date:05/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trash not being picked up and causes unsanitary living conditions. I have repeatedly called and sent emails and the issue is not resolved.

    • Initial Complaint

      Date:05/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not had my garbage picked up in three weeks,I have tried to call , I spent an hour and a half on hold,Couldnt hold longer than that time period.I was # ** in the que.I have sent emails with no response .They have missed my garbage and everyone on our street total of 5 times this year.Would like a bill adjustment please, and attention to missed pick ****

      Business Response

      Date: 05/30/2024

      Thank you for contacting Amwaste. We apologize for the inconvenience caused; your account has been adjusted to reflect the service missed.

    • Initial Complaint

      Date:05/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use AM Waste for trash pickup but ever since April they have been spotty about pickup. Now we haven't had pickup since May 1st along with the rest of our neighborhood. We have received no communication from AM Waste along with no offer of credit to our accounts for the delay.

    • Initial Complaint

      Date:05/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay Amwaste quarterly for 1 weekly trash pick-up. My quarterly amount paid was ***** and service fee 2.95. My scheduled pick up was for this past Wednesday 5/1/24. I watched the trash bin truck pick up my neighbors trash across the street then sit in front of my bin for several minutes. It then proceeded to take off without picking up my trash. I called Amwaste and after a lengthy hold I talked with a customer rep., she didn't know why my trash didn't get picked up but nothing she could do, I would need to call back tomorrow. I called again the next day and talked to a customer rep. she told me the trash would be picked up tomorrow. She didn't know why it didn't get picked up. ***** no trash pickup the next day. Another lengthy wait on phone hold, I talk to another customer rep. ***** I am told I don't know why trash not picked up Wed., but I shouldn't have been told it would be picked up the next day. I was put on the recovery list and that didn't happen until Saturday. I then asked the rep. to put me thru to a supervisor, I wanted to know why there was a conscious effort not to pick up my trash and why so much confusion as to when it would be picked up. She said she would send my request to a supervisor. It is now Monday 5/6/23. My trash is still in my bin waiting for pick-up. and no contact from a supervisor. Aside from the frustration of so much time spent trying to contact this company and get an answer of why services are not being rendered in my world what they are doing is theft. They are paid for a service I am not getting.

    • Initial Complaint

      Date:05/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amwaste has failed to pick up my garbage for three weeks (as of tomorrow April 2, 2024). I have called and emailed during this period asking for a supervisor to call me back, but no call or pick up as I was promised. I want to be reimbursed for the missed days of pick up!

      Business Response

      Date: 06/04/2024

      Thank you for contacting Amwaste. We apologize for the inconvenience of missing your trash. Per our operations team your issue has been resolved and a credit has been applied to your account. Please feel free to contact us @ ************ if you have any further concerns or issue. Thank you for being a valued Amwaste customer. 

    • Initial Complaint

      Date:04/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AMWASTE DOES NOT PICK UP OUR GARBAGE ***************************** WHEN YOU CALL THEY SAY THEY WILL SEND A EMAIL. THATS ALL THEY CAN DO? ASK FOR A MANAGER THEY SAY THEY DONT HAVE 1 ALL THEY CAN DO IS SEND AN EMAIL? ******* STILL NOT PICKED UP AND NO ONE RETURNS YOUR CALLS. THIS HAS HAPPENED MULTIPLE TIMES. I HAD TO KEEP CALLING AND CALLING. WE HAVE NO CHOICE BUT TO USE THEM BECAUSE THEY ARE THE ONLY GARBAGE PICK UP IN OUR AREA. WHY DOES THE CITY KEEP SIGNING A CONTRACT WITH AMWASTE WHEN CLEARLY THEY DO NOT DO THIER JOB? WE ARE PAYING FOR A SERVICE THAT IS NOT BEING PROVIDED. IT IS NOT FAIR! WHAT AM I SUPPOSED TO DO WITH MY GARBAGE??

      Customer Answer

      Date: 06/19/2024

      Yes, I have heard from the company. I am still not satisfied because they still did not pick up our garbage that week. They picked it up the following week. This week it was not picked up again. They put an auto call out saying they would pick it up by Saturday which is what they always say and it is NEVER picked up. So our garbage is STILL NOT picked up again! It is an ongoing issue from one week to the next. They skip weeks but never refund us our money we paid for weekly service. If you don't pay them they make you pay a 50$ service fee AND STILL DON'T PICK UP YOUR GARBAGE? What is their penalty?? They can just take your ******************'t provide a service and all you can do is call and complain over and over and over again to no avail. 

    • Initial Complaint

      Date:04/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amwaste is contracted by Jefferson County to pick up household waste weekly. They havent picked up our trash in six weeks, nor have they picked up any of the back door service customers on our street. We have all contacted the business by phone multiple times and are told they will pick up our trash they never do. The county isnt doing anything about it, and the residents are tired of their backyards being filled with garbage while they are being charged for weekly service by Amwaste.

      Business Response

      Date: 05/30/2024

      Thank you for taking my call, *************. I apologize for the experience with Amwaste. We have since corrected the issue and shouldn't have any further issues in the area. Congratulations on your move and have an amazing day. 

    • Initial Complaint

      Date:04/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Amwaste ( a trash collection company).Amwaste has failed to collect my garbage despite the bill has been paid in full.This is the 3rd week in a month that my trash has not been collected.They failed to pick-up my trash on 3-20-24, then again they failed to pick up my trash on 4-17-24, then again on 4-23-24.I contacted Amwaste on 4-18-24 and was told they would send someone out to collect the trash. No one ever came out. I sent an email to Amwaste customercare on 4-22-24, and only received an automated response saying they received my email. Have not heard anything back from them.I contacted Amwaste again on 4-24-24 by phone inquiring as to why my trash was not picked up ,again, on 4-23-24 and was told they would try and get someone out. I asked if they would be picking up the trash that day and I was told " I don't know, I hope so". Basically telling me they couldn't gaurantee trash pick up nor as to when they could send someone out to collect the trash.My trash has been sitting at curb side for 2 weeks now. Trash collection is supposed to be every Wednesday. Apparently this is a wide spread problem with this company failing to pick up customers trash, as evidence by many complaints posted on their website.Also last year I filed a complaint with the company and the county as Amwaste removed not 1 but 2 of my trash containers that were my personal contains that I bought and paid for. I asked to be reimbursed for the second container because I watched the driver dump my container in the trash truck. They never reimbursed me nor have I ever heard back from the county.I appreciate your anticipated help in this matter.Thank you.Sincerely,*************************** *************************************************** **************)

    Amwaste is NOT a BBB Accredited Business.

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