Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Walmart has 2997 locations, listed below.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

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  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  2320 Hanover Pike Hampstead, MD 21074-1151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12th my sister purchased a Nintendo digital game from Walmart. Most digital game cards have the activation code for the the game on the back of the card. This one however did not. The activation code was meant to be in the receipt however I did not receive the receipt and because I had not intention of returning the game my sister did not have the receipt either. However we did go back and ask if they could print the receipt out again. They were able to verify the purchase and printed out a new receipt but it did not have the game code. So essentially my sister bought a game that we did not receive. I have the card and proof of purchase but the Walmart could not provide the code. They also would not allow me to return the game per their new Covid policy. My issue is that they never told my sister that the code would be on the receipt nor was this information posted anywhere in the store. The game card itself has the information written in such small print that I had a difficult time reading it. I looked online to see if something could be done and discovered other had faced the same problem and they too neither received a refund or the game. Walmart and Nintendo are essentially scamming tons of people out of money by allowing them to buy these virtual games but not ensuring they will be able to play them. I doubt anything will come of this complaint but I felt I had to do something because this was incredibly unfair. I imagine their are others who are upset that their money has been wasted and that the company won’t do anything to rectify the situation.

  

  Business Response

  Date: 07/25/2022

  Walmart received a Better Business Bureau Case for ***** ******. We would like to thank you for the opportunity to address Mr./Mrs. ******'s concern. 
  
  The Store Manager was able to contact Mr./Mrs. ****** to provide the code for the video game. The customer is able to use the game now. 
  
  Again, we would like to thank Mr./Mrs. ****** for their comments and suggestions. If either of you have any further questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of Airpod pros from 4200 Salem Road, Covington Ga 30016 on 6/12/22, total 228.00, once I got home and opened them I found they are NOT brand new airpods, they are used, and they do not match the packaging serial number. I tried to return for exchange or refund on 6/14/22 and I was told they do not sell used products and I must of switched them, I have called the 1-800 customer service number over 10x, I have emailed them, live chat, and wrote a complaint on their Facebook page. Each time I was told someone will contact me within 72hrs, no one has ever called me! The store did not have a store manager at the time. They recently got a manager who called me one time, I have called him everyday, left messages, went to the store to speak to him and was told he was busy. I have my receipt and several pictures of the product, they can even check with apple that I have never used this product, never charged the product, never linked it to a phone. As soon as i seen they were used we put them right back in the box. I want a refund or exchange to be opened in front of a manager. I got scammed! I can dispute charges on the credit card but its the point they sold me used airpods and then accused me of switching them.

  Customer Answer

  Date: 07/19/2022

  This is the receipt and picture of all contents of the box of airpod pros purchased on 6/12/22 from Walmart. Scratches on case, missing on of the rubber tips for ear buds. Clearly not new. The numbers on the pods dont even match the box. 

  

  Business Response

  Date: 08/03/2022

  Walmart received a BBB complaint from ******* ***** regarding her store experience. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Ms. ***** received a refund for the airpods on 7/24, as well as an apology from the store manager. 
  
  Again, we thank Ms. *****'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist