Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Wal-Mart Stores, Inc.

  13164 Garrett Hwy Oakland, MD 21550-1117

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

• 

  Wal-Mart Stores, Inc.

  2701 Port Covington Dr Baltimore, MD 21230-5004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 3 NetSpend debit prepaid cards at Walmart Wabash Indiana. Sent to recipient to pay for product. Recipient contacted and said they were not activated. Called the phone number on back of card. Said had to set up account using a pin number. No pin number given. No sure why had to set up account. Could not do it with no pin number. Tried to go online and same thing. Called Walmart where purchased cards they said they could not help, was told to call Walmart corp. Called Corp. They tried to figure it out could not. There is a case number to refer to if we need to call back. Tried calling metabank, which is the institution that backs this card. Same thing as NetSpend: set up account using pin number. Walmart corp told us to go back to store and speak with a manager. Went back to the store. They tried everything they could no luck either. They checked card to see what was on the card. The amount paid for cards is what is on the cards. We can't get the money. Wal Mart accused us of doing something to the cards. Then said there was nothing they could do they are only the agent for NetSpend. We asked for refund of the card and they could figure it out with NetSpend since they are the agent and they sell the cards. Would not refund money. Even told to leave the store.

  

  Business Response

  Date: 08/05/2022

  Walmart received a Better Business Bureau Case for ****** ****** regarding a purchase of NetSpend cards. We would like to thank you for the opportunity to address Mrs. ******'s concern. 
  
  After reaching out to NetSpend we found that the cards were frozen as possible fraud. NetSpend will be voiding the cards so that the customer can be refunded by the Store Manager. 
  
  Again, we would like to Mrs. ****** for her comments and suggestions. If either of you have any questions, please feel free to reach out. 
  
  Sincerely, 
  *******
  Walmart Executive Escalations 

  Customer Answer

  Date: 08/05/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 07/21/2022 around 7:15pm my husband went to the local Walmart Neighborhood market on 1011 Shelby Road Kings Mountain NC 28086. He was trying to purchase a Binax Now covid test for diagnostic purposes and there weren't any that he noticed on the shelf so he talked to an employee that said that they were out but handed him one called "on/go" that was on the shelf. He purchased it at 7:26 pm. Upon arriving home I noticed that the test that he just purchased had expired in May of 2022 which was 2 months ago. Therefore the test could not be reliably used because it was past expiration. The test had not been opened as the expiration was clearly written on the back and everything is sealed and in the original packaging. I went back to the store on 07/22/2022 less than 24 hours from purchasing the test to try to return it, since we were sold something that was already 2 months past its expiration date. I was informed by a female representative that the store policy was that they could not take returns on diagnostic testing. I explained that this wasn't as if we were trying to return it because we didnt want it, but that it was store error that we were sold something that wasn't able to be used. She called over another employee I believed named "*****" who said she didn't think she would be able to do it because of store policy. She scanned it and said that it wouldn't accept the return. Again, I explained that the store was in error for selling a consumer an expired product that was not usable but her response was that "she wasn't there" when it was sold to my husband last night and there was nothing she could do. There was NO offer to contact the manager or reach out to anyone else to see what could be done. While I can absolutely understand a policy regarding a product that would potentially be in touch with someones bodily fluid not being returnable...in this case, we were sold something that was past its expiration date while on their store shelf.

  

  Business Response

  Date: 08/03/2022

  Walmart received a BBB complaint from ******** ****** regarding her store experience. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
  
  Ms. ****** received a refund for the item mentioned in the complaint. 
  
  Again, we thank Ms. ******'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  ****** 
  Senior Specialist

  Customer Answer

  Date: 08/04/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******