Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

• 

  Wal-Mart Stores, Inc.

  12500 Country Club Mall Rd Cumberland, MD 21502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a ninja slushy machine 2-28-25. The order was delivered on 3-2-25. The package was left on building front porch. During checkout on Walmart.com I put in the comments do not leave package on porch. When I got home from work my package was not there. I asked my neighbors I even went to the property manager to complain. I disputed this with my bank and got a provisional credit, that credit was then reversed because Walmart said the delivery address was correct and they are not responsible for stolen packages. Yes, the address was correct but due to the poor delivery judgement by fedex my package was left out in the open in a not so safe neighborhood. I was told by several different representatives that I would receive a refund. It has been pass 10days. I spoke with a rep from claims department and was told she made a decision to not grant a refund because the address was correct and I should contact fedex. This so called refund policy needs to be looked at this is bad for customers who are not able to go to the store. I want a refund or I would like what I paid for. I shouldn’t have to contact fedex for a refund.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from ******** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* ordered a Ninja slushy machine from Walmart that could not be located after delivery. Ms. ******* disputed the charge with her bank; however, Walmart stated that the correct delivery address was used and they weren't responsible for stolen packages. Multiple representatives assured Ms. ******* that she would receive a refund, but this was later denied. Walmart has issued Ms. ******* a full refund of $328.55 as an acknowledgment of her experience. The refund has been issued back to Ms. *******'s original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order from Walmart for a television on 5/31/25. The TV was damaged n returned to my Porterville, Ca store, # **** for a full refund towards my debit account **** in the amount of $386.19 on 6/2/25. I repurchased the same identical television, this time using my Mastercard credit card, #5702 on 6/3/25. I noticed a deduction from Walmart towards my debit account, ****, on 6/3/25 in the amount of 452.57 . Since 6/3/25 I have placed 3 calls to Walmarts Customer Service and have spoke to 3 separate agents informing me I would be receiving an email from their billing department with a Refund of the double deduction. My last phone call was today , 6/11/25 and I was informed they had given a an invoice in the amount of the television for 386.19. I am retired n live on a monthly budget. I do not want an invoice, I want my refund back
  Into my debit account, ****. Please consider my refund and I greatly appreciate your time spent on my complaint. Thank you kindly.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint from ******
  ********* regarding her recent contact. We thank you for the opportunity to
  address Ms. *********’s concerns and appreciate the time she has taken to
  provide us with her feedback and comments.
  
  After Walmart received Ms. *********’s complaint, we
  reviewed her account and order history. Upon reviewing the information that we
  were provided with we were unable to locate a charge in our system for $452.57.
  We were able to see that a refund in the amount of $386.19 was issued in store
  on 6/2/2025. We called and emailed her to request the statement showing the
  charge so we could investigate further on her behalf. Once she replies with the
  requested information we will look into it further. As such, Walmart considers
  this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments.
  If either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025, I made an online purchase through Walmart.com for a bottle of Napa Valley organic olive oil. When I received it, I could see that the product was not good, and the source could not be verified, so on May, 21, 2024 I returned the unopened product to my local Walmart #514, on whiskey Rd. Aiken SC as I was instructed by customer service in order to get a refund. After numerous calls and online chats with customer service, Walmart has not given me my money back. Please help me. Walmart owes me $51.00. Please Help Me!

  

  Business Response

  Date: 06/23/2025

  Walmart received a Better Business Bureau complaint from *** ******* regarding
  her recent order. We thank you for the opportunity to address Ms. *******’s concerns
  and appreciate the time she has taken to provide us with her feedback and
  comments.
  
  After we received Ms. *******’s complaint, we reviewed her Walmart.com account
  and order history. Ms. *******’s order was from Online Grocery Outlet, a
  third-party Walmart Marketplace Seller. Per Walmart's Terms of Use, by
  purchasing a product from any of our Marketplace Retailers, you acknowledge
  that all Walmart Marketplace orders will be fulfilled by the third-party
  Marketplace Retailer and not Walmart. The Marketplace Retailer (and not
  Walmart) will be responsible for all processing, shipping, returns, and
  customer service related to your Walmart Marketplace order. Products purchased
  from a Marketplace Retailer can only be returned to that Marketplace Retailer
  in accordance with its return policy. Each Marketplace Retailer’s shipping
  information, return policy, customer service information, and Marketplace
  Privacy Policy can be found on that Marketplace Retailer’s Seller Information
  page. For other terms that apply to Walmart Marketplace, including important
  notices and disclosures, see About Marketplace.
  When customers order products from a Marketplace Seller, the Seller
  manages and supports the order, including the product description, shipping,
  customer service, exchanges, and returns. Walmart.com provides information for
  each seller, such as contact information and return policies on the product
  details page and throughout the purchasing process.
  On May 12,
  2025, Ms. ******* ordered Napa Valley Naturals Organic Extra Virgin Olive Oil,
  50.8 Ounces. On May 21, 2025, Ms. ******* returned the item for a refund. As of
  June 11, 2025, a refund had not been processed. On June 23, 2025, Walmart
  contacted Ms. ******* to inform her that a refund was processed for June 19,
  2025. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you
  have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to order on walmart.com with my giftcard but it keeps cancelling my order. I can't travel myself so I can only my giftcard online and its not possible with my grocery orders cancelling for some reason.

  

  Business Response

  Date: 07/01/2025

  Walmart has received and thoroughly reviewed the complaint lodged by Mr. ***** ****. Upon a comprehensive review of the customer's account and order history by our internal teams, it was unfortunately decided that the account will be closed. This decision, though regrettable, was deemed necessary.
  Walmart acknowledges the inconvenience and disappointment this may cause Mr. **** and sincerely apologizes. We place great value on the feedback provided by our customers and will use this incident as an opportunity to continue enhancing our services. Despite the account closure, Walmart encourages Mr. **** to continue patronizing our stores. We are confident that our array of products will suit Mr. ****'s needs, and we are committed to providing the best possible shopping experience for all our customers.
  We appreciate Mr. ****'s understanding in this matter and express our gratitude for the feedback and comments provided. We believe this concern has been appropriately resolved and Walmart considers this matter closed.
  Sincerely,
  **
  Walmart

  Customer Answer

  Date: 07/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Walmart.com on May 19th. It was to be delivered on June 3rd. On June 4th I received an email stating it was delayed and would arrive on Juen 5th. When it did not I contacted Walmart.com Customer Service and they stated they had to contact their Marketplace Provider which is located in China and I would receive an email in a couple of days. This is the response I received: Hi friend, the express delivery has arrived in the destination country and is being arranged to forward. We are currently queuing for customs clearance and release/release transfer. Due to recent changes in US customs policy, the express delivery time is expected to be extended. Please wait patiently, thank you
  
  If you can make sense out of that, then you are wiser than myself! Bottom line its now almost a month and not only do I not have the merchandise, but this is for a time sensitive project. I only want my money back if I can't receive the items by the end of June. I really needed these items. Based on the tracking information I received these were at LAX (Los Angelos Airport) on June 3rd. I can't understand why no one is able to state when I will receive these items. I would greatly appreciate your help in resolving this matter. My contact number is ************.
  
  I know no one cares but these sweatshirts were for two kids who are competing on a National Dance Team. So, these items had relevance and importance and once again are time sensitive.

  

  Business Response

  Date: 06/18/2025

  Walmart received a Better Business Bureau complaint from ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******'s complaint, I reviewed her account and order history. I called and spoke with Ms. *******, her order from Marketplace seller "CF TQWTQ" has shipping information but it has not moved and she would not received it in time. I issued a refund for that order and then issued her gift cards and assisted with placing a new order that states it will be delivered on Saturday 21st. I advised Ms. ******* to reach out to me via email if she has any issues with the second order.                                    
  
  I apologize for Ms. *******'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased road hazard warranty on 4 tires. One tire recently flat, took to Walmart, verified in writing not repairable. I was told to order tire through Walmart. Com, they do not have in stock at store. I ordered correct tire, but Walmart tire warehouse did not send correct tire. No one will call tire warehouse or they say they “cant” to make sure correct tire is delivered. Ive had to order tire twice. Still not the correct tire. They are unwilling to accept responsibility, both the Walmart customer service and tire center, quote “it’s not their responsibility”. I paid road hazard for all 4 tires. I want the exact tire, which they have in stock, but no one apparently looks at tire. Tire warehouse keeps sending handbook extreme 265/65r17 rf12, I need the hankook atf2 r11 tire size 265/65r17. Waited today 2 hours for a manager. No manager. Warranty offers credit for cost of new tire. However, now they say, but it’s not written any where that I can buy somewhere else. So truth in their policy not standing. Because what if my tire at say discount tire costs $300, I am not protected for that so called credit in writing anywhere. I want Walmart to honor their contract. I have all my receipts, original. I order a tire, the correct tire and it is available on their site, but they do not deliver correct tire.

  

  Business Response

  Date: 06/27/2025

  Walmart received a Better Business Bureau complaint from Ms. ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After Walmart received Ms. ******** complaint, we reviewed her account and order history.  The store made an attempt to contact her on 6/19, 2025, by phone and email, she has not responded. As such, Walmart considers this matter closed. If Ms. ******** reaches out to us directly, we will certainly assist further.
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account got deactivated/closed for “violating the returns policy” when i have never returned a single item. i have explained this to them SEVERAL times through email and always get the same response “we reviewed your account and see you have violated the returns policy so we cannot reopen your account”. i keep trying to fight it as i know i have NEVER returned a single item EVER and they have stopped responding for the most part and will not actually help me. if an actual person would actually look at my account they would see that i have NOT returned a single item especially within the last 12 months before my account got deactivated months ago. its truly unfair to deactivate someones account when they have done nothing wrong.

  

  Business Response

  Date: 06/20/2025

  Walmart received a Better Business Bureau complaint
  from ******** ********* regarding his recent contact. We thank you for the
  opportunity to address Mr. *********’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *********’s complaint, we reviewed his account and
  order history. Upon reviewing the information that was provided the account had
  been closed with no activity since 2024. We were able to determine that the account
  was reopened on 6/19/2025 but were unable to reach him at the number provided.
  We did send him an email to advise him the account had been reopened at this time.
  As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ********* for his feedback and comments. If either of you
  has any further questions or comments, please feel free to contact us. 
   
   
  Sincerely,  
  **
  Walmart 
  
  

  Customer Answer

  Date: 06/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would just like to state that closing people’s accounts for no reason isn’t okay. I did nothing wrong and my account got closed. Your customer service representatives need to be looked into as it took me MONTHS to get my account back because they kept sending the same generic email stating they reviewed my account history and seen I violated the returns policy when I never did. I had a friend tell me the same thing happened to them last year. This is quite ridiculous and needs to be looked into.
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now on two seperate occasions in 2 weeks, I have had issues with tire orders on Walmart.com. Two weeks ago tire order came in with the wrong rim size. Tires were returned to the 3rd Party Seller Priority Tire with refund. Spent several days researching and finding a different tire since the 18" tires I wanted were out of stock. Found a suitable replacement and placed an order. Recieved an email from Walmart tires had shipped. This morning recieved an email from Priority Tire stating there was an issue with order and they canceled it. I called Priority Tire and was advised that the warehouse the tires stored in caused the tires to be damaged and were deteriorating. Why would Walmart due business with a company such as this? Two orders, two serious issues with this company and yet I still do not have the tires the are needed for an emergency vehicle. Why say available on Walmart.com when in fact they are not. I understand using a 3rd party. But this is ridiculous. This isn't the 1st time this has happened to myself or others in the fire department. I fact this is now 5th occasion of issues with Walmart.com and tires. And the in store customer service, of an associate stating, " this is a Walmart.com, 3rd party and you problem, not ours", and then walking away was uncalled for and unprofessional. I am now understanding why people are shopping local tire locations and paying more as they are getting better service. If I do not hear back from Walmart, this will be last purchase ever for myself, my family and the fire department moving forward. And we will be making this known to the community of what has occurred, as everything has been documented.

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from Mr. ****** ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. Michell's complaint, we reviewed his account and order history. We reviewed order ending in 6406 and the order had cancelled, the customer was not charged for the order. We did investigate Mr. ********s statement that he was told that the tires at the warehouse were deteriorated. The warehouse did experience an accident and orders were cancelled due to safety issues.  We have provided Mr. ******** with this information and apologized for any inconvenience the accident may have caused. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8,2025 my 7 year old daughter managed to order a ride in Barbie car for $159.43. When I saw the charge the next morning I immediately contacted walmart.com. I was told that the order had not been shipped so it would not be a problem cancelling the order and the refund would take about 48 hours.
  
  When I had not received the refund by the 15th I contacted walmart.com again. When I checked my email for the order number to give them I found a picture and email from walmart saying it had been delivered on the 10th. We had not received anything because this picture showed the item being delivered to a house we moved from in December. The house is empty and has a for sale sign on the front lawn. I contacted our old neighbor and he said there was nothing left there. Once again I was told my money would be refunded and I would receive it back in about 48 hours. On the 22nd of May I contacted Walmart again because I still had not received my refund. This time I was finally given a reference number for my refund that I would again receive in about 48 hours. On May 25th I received another email from Walmart stating I would not be getting a refund because it was successfully delivered.

  

  Business Response

  Date: 06/23/2025

  Walmart received a complaint from Mr. ****** and Ms. ********* ******* through the Better Business Bureau regarding an item ordered on their Walmart account.
  

  Mr. ****** and Ms. ********* *******, residing in Charlotte, FL, reported an unauthorized order placed by their 6-year-old daughter for a 6V Barbie Convertible Ride on Car, which was delivered to an incorrect address. Walmart contacted Ms. ******* on 06/19/25 and advised her to dispute the charges, as the order shows as delivered.
  

  We encourage Ms. ******* and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  

  Sincerely,

  *******

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2025, I purchased a 75” Vizio television for $293 directly from Walmart.com. The item was listed as in stock and shipping, sold and shipped by Walmart, not a third-party seller.
  
  Two days later, Walmart canceled the order, claiming it was out of stock, despite it showing as in stock and available for shipping the very same day at a new price of around $500.
  
  I reached out to Walmart customer support via chat. The agent acknowledged the cancellation was unjust, especially since the item was supposed to be shipping and not a local store decision. They advised me to re-purchase the TV at the $500 price and assured me I would be refunded the difference ($222) to honor the original sale. I was even provided a chat reference number for this promise. Ref #**********************
  
  After I followed their instructions and purchased the item again at full price, I reached out to customer support to have the refund processed. At this point, I was told the previous agent was incorrect and they would not be honoring the promised price adjustment. Baffled at this point, because not honoring the price would require me to return it and cover all costs associated with returning a TV this large, which is why I chose to have it shipped. (truck rental fee, mileage, etc)
  
  I escalated to a supervisor, who stated he would send the issue to the billing team and that I would hear back “with my refund” within 24–48 hours. I never received a follow-up or resolution, and the refund has not been issued.
  
  This is a clear case of bait-and-switch pricing and deceptive customer service practices. I followed all instructions given to me in good faith, based on the assurance from a Walmart representative. To not honor the agreement, after confirming it in writing, is unethical and unacceptable.

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint
  from ***** ****** regarding his recent contact. We thank you for the
  opportunity to address Mr. ******’s concerns and appreciate the time he has
  taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and
  order history. On 5/28/25 he contacted us regarding his order being cancelled.
  He was advised he would receive a partial refund if he placed another order.
  This was not resolved. On 6/16/2025 we contacted him via phone and email to
  apologize for the experience. We were able to inform him that items that go out
  of stock during a sale are while supplies last and as part of our policy cannot
  be price adjusted later, and that we submitted feedback on the information that
  was given being incorrect when he called for assistance. We did go ahead and
  refund him $249 back to the original form of purchase which will be reflected
  in his account within 5 business days. As such, Walmart considers this matter
  closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you have
  any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  **
  Walmart 
  

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******