Reviews
This profile includes reviews for U-Pack's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 229 Customer Reviews
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Review fromJenny R
Date: 07/04/2025
5 starsJenny R
Date: 07/04/2025
First time using U-Pack and it was an amazing experience. Recommending to all our friends for their future moves! They made it so easy and were very communicative throughout the process. Didn’t run into any issues with our move from Colorado to Alabama.
U-Pack
Date: 07/07/2025
Thank you for choosing our service for your move to Alabama! We're so glad we could help, and we truly appreciate you recommending us to your friends. Your support means a lot to us and we wish you all the best! -Nicki K.Review fromBryan P
Date: 06/29/2025
5 starsBryan P
Date: 06/29/2025
Absolutely the best service ever. Showed up and picked up and delivered exactly when they said they would with no damage.U-Pack
Date: 07/02/2025
Thank you for choosing our service for your recent move—we’re so glad we could help make it a smooth experience. We also truly appreciate you taking the time to share a positive review! Let us know if we can help in the future. Best wishes! -Nicki K.Review fromKristina N
Date: 06/13/2025
2 starsKristina N
Date: 06/13/2025
Disappointing Experience with Customer Service and Communication
We paid extra for a guaranteed Friday delivery so we could move a few items early and hire movers for Monday, knowing the company could store items at their service center if needed. Prior to the delivery, we called to confirm that we'd be able to unpack and have our movers assist on Monday.
Instead of providing clarity, our call apparently triggered a change to our guaranteed delivery date—without any confirmation or notification from the company. The move portal continued to show the original Friday delivery date, which added to the confusion.
When we contacted customer service to clarify that our inquiry was not a request to change the date, they deflected responsibility and said that by calling, we had essentially changed the delivery date ourselves. This was never communicated, nor agreed upon.
We initially paid to avoid the estimated Monday/Tuesday delivery window and ensure a Friday drop-off. Despite paying for that guarantee, they unilaterally moved the date without notice. Very poor communication and accountability.U-Pack
Date: 06/23/2025
I am so sorry to hear about the issues you had with your move. Do you mind emailing your move reference # to [email protected] so we can take a closer look? We appreciate you taking the time to provide feedback as we are always looking to improve our service. Thank you in advance. -Nicki K.Review fromShirley G
Date: 06/04/2025
5 starsShirley G
Date: 06/04/2025
I’ll admit, I was skeptical at first about trusting a trailer with all my belongings and having it shipped across state lines. The idea of sending everything I own without personally driving it felt risky. However, a close friend had a great experience with U-Pack, so I decided to give it a try—and I’m so glad I did.
From the very beginning, the service was excellent. The U-Pack team clearly explained their entire process, step by step, and answered all of my questions in detail. They were professional, timely, and consistent in their communication. Once the trailer was delivered to us, they kept in regular contact to ensure that we understood each part of the process, especially regarding the timeline for delivery.
I was told it would take about nine days for the trailer to travel from New Jersey to Florida, since different carriers would be handling the container along the route. I planned accordingly, expecting the shipment to arrive after we got to Florida. To my surprise, it arrived before we even did! But here’s what really impressed me—they safely stored our belongings and waited for our call to schedule the final delivery.
Once we were ready, everything was delivered on the exact day we requested. The pickup afterward was just as seamless. The staff were friendly, respectful, and upfront—no hidden fees, no surprises, no fine print.
If you’re planning a long-distance move and don’t want the stress of hiring full-service movers or doing all the driving yourself, I highly recommend U-Pack. Their reliability, transparency, and care made all the difference for us. I’m truly grateful for the service they provided.U-Pack
Date: 06/06/2025
Thank you so much for your kind review! We're thrilled to hear that you were pleased with your move and that our team helped make the process smooth and stress-free. It means a lot to know we met your expectations during such an important transition. We truly appreciate you choosing our service and wish you all the best in your new home! -Nicki K.Review fromCynthia M
Date: 04/11/2025
5 starsCynthia M
Date: 04/11/2025
Communication is very important to me and the driver has stayed in touch with me. He was very friendly and easy going. I highly recommend this truck business. I give them 5 stars plus.U-Pack
Date: 04/14/2025
Thank you so much for your kind words! We appreciate you using our service and taking the the time to write a positive review! Let us know if we can help again in the future. Best wishes! -Nicki K.Review fromDennis C
Date: 04/03/2025
5 starsAn honest and excellent customer service provider. And their friendly service came with on time arrival of the empty trailer to early delivery of our loaded trailer at our destination. Will definitely use again.Review fromPeggy H
Date: 03/26/2025
5 starsPeggy H
Date: 03/26/2025
This is the second time I have used U-Pack to move over 2000 miles and could not be more pleased. Very helpful people, quick to respond, and as I am 75 years young, I was very glad to have the phone calls and the web site to keep me informed. Highly recommend !U-Pack
Date: 03/27/2025
We truly appreciate your positive feedback! It’s great to hear that our team made your long-distance move a success. Wishing you happiness in your new home, and let us know if we can help again in the future! -Nicki K.Review fromJAMES T
Date: 03/24/2025
5 starsJAMES T
Date: 03/24/2025
I decided to go with UPack to make my 1900 mile move from California to Pennsylvania after checking in to broker movers and driving myself cross country because I didn't like the way brokers required a deposit and only give you a 3 day right to cancel ...then you are out your deposit before any work has been performed or any other problems that can arise. It was not cost efficient to move myself either. I liked how UPack allows you to load your own furnishings because I did it my way and nothing got broken. I actually packed in more within my linear footage than the other companies that wanted to charge me by the weight ......only giving my a low weight limit and wanting to charge me much more if I went over that weight. UPack used Old Dominion as the Carrier to transport my move and I was very pleased with their ness and very nice. I couldn't beat the cost anywhere nor the service from both UPack and Old Dominion. We are so grateful that everything went so well....as scheduled....and very convenient. We were called and updated on the whereabouts of our move along the way, and delivered right to our door. The drivers were very nice and very helpful as well. I hope everyone reads this and chooses UPack/Old Dominion if they need to move cross country because all the stress of deciding how to move turned out to be very pleasant with these companies. We are soooo pleased!!U-Pack
Date: 03/25/2025
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our service. It was a pleasure assisting you and we wish you all the best in PA! -Nicki K.Review fromCharles H
Date: 03/20/2025
5 starsCharles H
Date: 03/20/2025
Easy and faster than expected. Moved 900 miles from Florida to Virginia. They were the least expensive for the long move and even though they gave themselves a rather large window for delivery, they delivered faster than the minimum time they planned. Definitely will use again.U-Pack
Date: 03/20/2025
That's great! Thank you for the positive feedback and we look forward to helping you again in the future! -Nicki K.Review fromMarco c
Date: 02/20/2025
5 starsMarco c
Date: 02/20/2025
Moved from Houston, Tx to West Nc with two homes in a 28 foot trailer. Fair price plus $400 for 2 guys help for load and unload, ramp and cart included with the trailer, which was delivered in 3/4 days. Very satisfied.U-Pack
Date: 02/21/2025
Thank you for using our service and taking the time to share about your experience! We appreciate your business and wish you all the best! -Nicki K.
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