Reviews
This profile includes reviews for U-Pack's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 229 Customer Reviews
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Review fromSelina P
Date: 02/17/2025
4 starsSelina P
Date: 02/17/2025
U-pack’s dispatch was great as far as handling calls and keeping us updated. The only issue we came across was being overcharged when my invoice each time did not match what was charged. I was overcharged $376. It only got fixed because I called to see why. They had said I was over by 2 feet, once they called old dominion for verification, they were wrong and had to reimburse. Make sure to measure before you load ! Other than that, the use of this service was not a bad experience!
U-Pack
Date: 02/18/2025
Thank you for using our service and for providing feedback! I'm sorry about the discrepancy, but glad we were able to get it corrected. Let us know if we can help again in the future and we wish you all the best! -Nicki K.Review fromRick L
Date: 01/16/2025
5 starsRick L
Date: 01/16/2025
I have now used U-Pack 3 times for cross country moving between NC and NV and all have gone great. Most recently, Kevin helped with the initial booking and later unexpected need for us to load another partial truck last minute. Always there to help or quickly calling me back if on another call. All went great with both trucks. Everyone was very friendly and helpful. Initially I got a couple other quotes online but good reviews were not easily found or any of them. So I went on my own prior experience. They were very helpful in a potentially stressful situation. Zero stress from U-Pack. I will continue to highly recommend U-Pack.U-Pack
Date: 01/17/2025
Wow, thank you so much for sharing the positive feedback and being a loyal U-Pack customer! We appreciate you choosing our service and letting us be a part of your journey! :) Let us know if we can help you again in the future and we wish you all the best! -Nicki K.Review fromLesley S
Date: 01/02/2025
1 starLesley S
Date: 01/02/2025
Horrifying company. They dropped off the unit to my house. I hired people to move the stuff into the truck for me. U-Pack guaranteed that they picked up the unit on 12/22/24. Find out twelve days later that they never picked up the unit. My stuff was promised to be at my destination by 1/6/25. I call and they say they can’t do that and they’re unsure why it hasn’t been picked up yet. Do not waste your time or money on this unreliable and super unprofessional company.U-Pack
Date: 01/07/2025
I am so sorry for your experience. We had a system wide glitch with our pickup system that has since been resolved, and I hate that it affected your move. We can't apologize enough and we wish you all the best.
Sincerely,
Nicki K.Review fromTammi B
Date: 12/26/2024
5 starsTammi B
Date: 12/26/2024
So very helpful in a stressful time. Will use them every move and you should too! Phenomenal company!!U-Pack
Date: 01/02/2025
Thank you so much for those kind words! We appreciate it more than you know and we wish you all the best in your new home! -Nicki K.Review fromDanielle C
Date: 11/29/2024
5 starsDanielle C
Date: 11/29/2024
Great experience, service and PRICE! Moved from Connecticut to Texas and U-Pack took the stress away. AND the delivery was amazingly fast. Highly recommend!!!U-Pack
Date: 12/02/2024
Thank you, Danielle! We appreciate you using our service and sharing about your experience! We wish you all the best in TX! -Nicki K.Review fromSam C
Date: 11/20/2024
5 starsSam C
Date: 11/20/2024
Fantastic product, service, and price. If I ever have to move long distance again, UPack is a no-brainer of a yes.U-Pack
Date: 12/02/2024
That is what we like to hear!! Thank you so much for using our service and sharing about your experience! Best wishes, Nicki K.Review fromThomas J
Date: 11/13/2024
4 starsThomas J
Date: 11/13/2024
I had a good experience with upack using old dominion. Old dominion worked with me bring multiple trailers to our new location in NC. My wife and I are attempting to downsize after living in one home for 32 years. We loaded 3 1/2 trailers and when we moved from 3,100 sq feet to 1,700. * ***** ****** ******** ** **** ***** ***** ** **** **** ****** ****** ***** ** **** ** *** ****** *** **** *******U-Pack
Date: 11/15/2024
Thank you for your review, Thomas! We understanding moving is difficult, so I'm glad we were able to be a small part of your journey! Let us know if we can help with anything in the future. Best wishes! -Nicki K.Review fromStephen K
Date: 11/07/2024
5 starsStephen K
Date: 11/07/2024
This was a fantastic service. Scheduling was easy they were on time and price was very reasonable. Highly recommend if you’re moving across states. Our move was from Missouri to Pennsylvania. Drivers were helpful beyond just driving. Your items are secure all along they way Five Stars plus!!!!!U-Pack
Date: 11/08/2024
Thank you so much for choosing U-Pack and for your wonderful review! We're thrilled to hear about your positive experience and truly appreciate your support. Let us know if we can help you again in the future. Best wishes! -Nicki K.Review fromAm M
Date: 10/31/2024
5 starsAm M
Date: 10/31/2024
Fantastic experience!!! Upack was always on time, pleasant, supportive, and professional. I have used their services multiple times and I highly recommend them!U-Pack
Date: 11/01/2024
Thank you so much for continuing to use our service! We appreciate it more than you know and we wish you all the best! -Nicki K.Review fromRobin Z
Date: 10/30/2024
5 starsRobin Z
Date: 10/30/2024
I moved from CA to TX and used U Pack services. The truck was clean, straps, dividers (bulkhead in trucking language), load locks which came down from the ceiling were provided in the truck along with a ramp. Although the ramp is much steeper than a normal U-Haul or Penske truck, due to its height, it's very sturdy and completely manageable. They deliver the truck and then you load it and also same on delivery. I had a few things that I should have packed a little better, but nothing was broken or beyond repair. I would say if you had bulky items next to each other than you should make sure you have enough coverage so that normal rubbing during transit does not affect it. Overall, my experience was great. Delivery and pick up were timely and with great service. if I had to move again, I would definitely use their services for a second time.U-Pack
Date: 10/31/2024
Thank you for using our service and taking the time to share about your experience! We would love to help again in the future if you decide to move again! Best wishes, Nicki K.
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