Reviews
This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 334 Customer Reviews
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Review fromjames h
Date: 07/10/2025
1 starjames h
Date: 07/10/2025
So far kinetic has been a disaster… lost internet for 3 weeks in less than 2 months.. they were supposed to bury a line and did not do it after 2 months.. service technicians say they are coming one day and don’t show up.. I are going to have to change service because i had cable for 20 years and never had a glitch,,.unbelievable how crappy these guys are..
Kinetic
Date: 07/17/2025
Hi Ken, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromAnita S
Date: 07/08/2025
1 starAnita S
Date: 07/08/2025
Service was taken out by the weather and lightning. Called filed a outage and it has been 12 days as of today. Was told it would be repaired 7/7/2025 between 6:30 p.m. and 8:30 p.m. Ended as a no show. But they notified me they were getting their FULL payment from direct payment from my account. STILL WAITING.Kinetic
Date: 07/10/2025
Hi Anita, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromTim B
Date: 06/27/2025
1 starTim B
Date: 06/27/2025
They told us when we got the fiber optics our bill would not change but every month it been more than we paid before and every time we call them they say they will fix it but they never do you can’t ever get an American you can understand when you try to talk to them its really getting ridiculous I’m going to file a complaint to the better business bureau , why can’t Kinetic do what they promised ?Kinetic
Date: 07/02/2025
Hi Tim, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected]. ^AlainaReview fromBruce H
Date: 06/27/2025
1 starBruce H
Date: 06/27/2025
I have been a customer for 2 years. My bill has doubled in the past year, not all at once like a "deal" expired, but monthly increases, and service has done the reverse. Technicians have been out twice and company will not repair a reported bad line, and its bad again. The technicians have been great, this is an infrastructure issueKinetic
Date: 07/02/2025
Hi Bruce, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromTaylor B
Date: 06/25/2025
1 starTaylor B
Date: 06/25/2025
I’ve been a loyal customer since 2020. The internet service itself (speed, etc.) is great. However, the bill has constantly went up. I started out at around $88. I’m now up to $130. Also, I called to update my card information (we had to get new cards from our bank) and they did not update our card information into the system for auto renewal (like I told them to) and now my recent payment was decline and I have to pay an $8 late fee. I will be switching services and I would not recommend this company to anyone.Kinetic
Date: 06/27/2025
Hi Taylor, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromMelinda S
Date: 06/18/2025
1 starMelinda S
Date: 06/18/2025
They are the worst. They disconnect your service after you pay your bill then act like they don’t know why it’s off. Then take forever to turn it back on. They kept me on hold for almost two hoursKinetic
Date: 06/27/2025
Hi Melinda, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromKaren M
Date: 06/13/2025
1 starKaren M
Date: 06/13/2025
If you have any other service provider in your area I would go with them instead of Kinetic by Windstream. My service is always out more than it is working. They never offer any type of credits for their poor service but yet always expect you to pay for their none existing serviceKinetic
Date: 06/18/2025
Hi Karen, I am happy to assist with any billing or service concerns you have. You can email me directly at [email protected].Review fromAngela T
Date: 06/08/2025
1 starAngela T
Date: 06/08/2025
This was the only internet provider in the area I used to live at so I had no choice. The sales process was over the phone and the agent put down a wrong phone number and set me up for receiving paper bills even though I told her I wanted to go paperless. I had updated this multiple times online and I have received my bills via email but they still sent out a paper bill each month which I was charged a small fee for. Had the service for almost 2 1/2 years and was never satisfied based on the cost and the service itself. They increased my bill 3 times during one year. Even though I reached out to get that lowered and the last agent I spoke to over the phone assured me that my rate will be locked in for a whole year. They still increased it. Luckily I moved out of state and was finally able to cancel it. When I called to cancel I told that agent I don’t have a new address yet but to send the return label to my current one. At that point I was still there for 3 more weeks. She said they can’t do it but she will cancel it on my requested date and leave a note for me to call to get that return label sent to me once I have a new address. I ended up getting the return label and shipped back the equipment a day prior to my cancel date. I got an email for another bill for a full month. I called and was told that the cancel date is one month from my initial cancel date. She said she’d fix it and adjust the bill. That didn’t happen. Called again and spoke to someone who finally changed the cancel date but they switched it to the day I called after I received the bill. Explained the situation and she adjusted the bill to where I only paid for the 2 days I still had the service. She gave me an amount that didn’t make sense so I called again and was told they gave me the amount for 5 days. Explained myself again and they ended up crediting off the remaining balance. The customer service department seems to be very incompetent. Glad I don’t have to deal with them anymore.Kinetic
Date: 06/13/2025
Hi Angela, I regret that this has been your experience. You can email me directly at [email protected].Kinetic
Date: 06/18/2025
Hi Angela, I regret that this has been your experience. You can email me directly at [email protected].Review fromZandalee K
Date: 06/07/2025
1 starZandalee K
Date: 06/07/2025
First of all, I've been a customer for almost two years- I still haven't received the promotional offer of the visa gift card, for new customers/signing up. The monthly bill's pricing has been very inconsistent from the very start. The bill has skyrocketed way above what we were told it would be. There are constant blackouts and interruptions to our service. I can not access my account information online, because my phone number and email address are "invalid/not in the system". I don't have my account number because I have not been receiving any invoices/bills/receipts for my monthly service/payments, but they still automatically charge me every month. I'm paying every month, but never receive a bill, and can not access my account. I can not speak with a representative, or contact customer support via the automated system or online chat features. Customer support is either completely unreachable, or just unhelpful. Windstream has not resolved any of our issues.Kinetic
Date: 06/13/2025
Hi Za, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at [email protected].Review fromKaitlyn B
Date: 06/05/2025
1 starKaitlyn B
Date: 06/05/2025
DO NOT USE THESE PEOPLE. They said I had no contract and could cancel whenever but then they're now saying it will cost THOUSANDS to cancel. Their app and texting service would never work and I kept getting the roundabout answer why it should be working. Now I'm stuck with these and another company that I tried to replace them with because they won't let me cancel without penalty.Kinetic
Date: 06/06/2025
Hi Kaitlyn, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].
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