Reviews
This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 334 Customer Reviews
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Review fromKaitlyn B
Date: 06/05/2025
1 starDO NOT USE THESE PEOPLE. They said I had no contract and could cancel whenever but then they're now saying it will cost THOUSANDS to cancel. Their app and texting service would never work and I kept getting the roundabout answer why it should be working. Now I'm stuck with these and another company that I tried to replace them with because they won't let me cancel without penalty.
Kinetic
Date: 06/06/2025
Hi Kaitlyn, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromKyle D
Date: 06/03/2025
1 starService outages are frequent, and there is never any information on when service will be restored.
Currently without service for over 24 hours, customer service has been assuring me it will be restored within 4 hours since yesterday.Kinetic
Date: 06/06/2025
Hi Kyle, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromDavid C
Date: 06/02/2025
1 starI’m a 17-year customer of Kinetic/Windstream, not by choice but because there is no competition at my home location (except Skylink). Last August, a week before hurricane Helene struck my property, my Internet went “down” and wasn’t restored for around 3 weeks. Since then my service is out, on average, about twice per month. Each time it happens I must wait about 6 days until a tech can come and “repair” the line.
Each repair tech (always a different person) comes out and reattaches a severed line down the dirt road on which my address is.
When “repairs” are “completed”, they swing back by and inform me that the problem has been resolved. About 2 weeks later my services goes out again. Then, as always, I call and get placed on a 6-7 day service queue. Then the whole frustrating “routine” repeats. During the times my service is “repaired”, I typically have to reboot the modem 5 to 10 times per day until eventually rebooting no longer reestablishes connection and I must call and get back in a repair queue of about 6-7 days for a repair technician. Turns out, the physical line that services my house has been laying in/along the ditch of the dirt road awaiting to be buried. But for some strange reason, it has never been done. When the county road grader /ditch digger comes along, it severs the line again. It is insanity. Yet, Kinetic refuses to give me a substantial credit for the disgraceful “service” I’m receiving.
David *****Kinetic
Date: 06/06/2025
Hi David, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromJoy L
Date: 05/28/2025
1 starI have been a Windstream customer (now Kinectic) for 30+ years. I recently lost my husband after a long battle with early onset Alzheimer’s and looking for easy to reduce my monthly bills due to loss of income. I called today to cancel the phone service I have been paying for, but not used since 2013. What I got was an upsell opportunity and told I cannot continue my current 500 mg service as it is no longer offered. I can either increase to 1 gig or downgrade to 300 mb, To increase my bill goes up $30, total savings to remove the phone! How does this help me?Kinetic
Date: 06/06/2025
Hi Joy, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromJohn G
Date: 05/28/2025
1 starWow. I was going to write a review about how horrible this company is but by the looks of it I don't need to.
They are as crooked as it gets. They charge you $2.00 for paper billing even though you are signed up for paperless billing. They said they will credit my account but never did. My bill went from $82.08 to $89.58 to $99.94. I cant say enough about how horrible this companies customer service is. They just keep raising your bills in hope you dont pay any attention because you are enrolled in paperless and auto pay. I hate this companyKinetic
Date: 06/06/2025
Hi John, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromLee R
Date: 05/22/2025
1 starWORST EXP!! After filling out an online install for new service for following day, no tech ever showed up. When I called the next business day, I was told it was a scheduling error on their end, and they would reschedule for the next day. Again, a no show no call. When I called afterwards, I was instructed that I should have received a text message showing it had been cancelled. I informed them I have no cell phone, only a business phone which does not receive texts. They apologized and said there was some confusion about whether it was a personal or business account install. I said it is business, but it was an apartment so could be residential if it was easier for them? They claimed to have resolved the issue over the phone and rescheduled for a third install date changing it to a residential. Again, a no show and no call, was once again on the phone for most of the morning, this time a woman told me the number I was calling from showed to already have business Kinetic service and therefore that was the reason orders kept getting canceled and that she would contact her supervisor and call me back with a solution to fix the issue shortly since I had already spent HOURS for over a week now trying to get this issue resolved. I never did get a call back, so the following day (Today) I have already been on the phone once again for well over an hour dealing with requests such as a deed to prove the property exists or a lease agreement. When I advised I have never had such a request for numerous other properties I own that Kinectic has serviced I was placed on a very long hold again. I was finally instructed that the issue is now due to both a business and residential install confliction for the same address. Once the business service request is canceled at some future date in the system someone will contact me in the future to attempt a residential install again, I requested a supervisor but was told none were available but should get a call back, but didn't last time.Kinetic
Date: 06/06/2025
Hi Lee, I apologize and am happy to assist. You can email me directly at [email protected].Review fromJulie G
Date: 05/14/2025
1 starHeavily inconsistent billing, one month it’s $35 for the billing plan, another it will be $65. Customer service is never helpful.Kinetic
Date: 05/19/2025
Hi Julie, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromEdward B
Date: 05/06/2025
1 starWindstream continues to increase their rates without notice and, in one case, in a devious/hidden way. Last year, Hurricane Helene devastated south Georgia. Our area was without hard-line/optical internet for about a month. I paid my bill that month, as usual, even though I received no service. The next month, Windstream increased my bill by 8.5% and added a credit equal to that amount that would expire in three months. Three months later, when my bill increased unexpectedly, I called to ask about it and was then told that my bill had increased three months earlier, but the credit had simply expired. This month, once again without notice, Windstream increased my bill by 8.7%. Their response to my questions are either to give me an expiring credit or to simply say sorry, that's what the bill is.
I have been a windstream customer for over a dozen years. The only time I've ever received an increase in service is when we moved from DSL to optical/broadband (this occurred in mid-2024, after about 11 years of subscribing). My bill would constantly increase over the years while never receiving additional services. They're continuing this trend, without ever telling the customer that it will be happening.
I would have less heartburn with their company IF THERE WERE ANY OTHER CHOICE FOR INTERNET. Windstream has an absolute monopoly on rural internet here and they know it. They continue to charge whatever they want, while increasing the costs whenever they feel like it, without notice and without reason.
Leave my bill alone or index it to inflations with a once-yearly adjustment. Stop randomly increasing my utility costs without any notice.Kinetic
Date: 05/09/2025
Hi Edward, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromLarry T
Date: 05/03/2025
1 starAbsolutely the worst internet service available. You will regret itKinetic
Date: 05/06/2025
Hi Larry, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromHannah E
Date: 05/01/2025
1 starHorrible customer service. My bill is always incorrect. I always have to prove information because they don't keep accurate records, they charge me for modem that I own.
Do not recommend. Just pay Mediacom more.Kinetic
Date: 05/06/2025
Hi Hannah, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].
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