Complaints

This profile includes complaints for Anthem Claim Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Claim Management LLC

  40937 N Courage Trl Anthem, AZ 85086-2537

• 

  Anthem Claim Management LLC

  Maumee, OH 43537-8797

• 

  Anthem Claim Management LLC

  6056 Deer Park Court Toledo, OH 43614

• 

  Anthem Claim Management LLC

  8333 Rockside Road Cleveland, OH 44125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, when we secured this company to move us from ********* to ******* we indicated specifically when we needed the items to be in the house, we closed Jan 16 2024 and they were booked well in advance the *** ****** advised me he would make sure they are there worst case a week later, they werent here until about 2 months later when i call and email no one would respond. Finally they brought the stuff now upon assembling the china which we bought brand new in ********* many years ago never had any issues, while they were taking it apart it was in perfect condition now while putting it together it was broken and i took pictures and sent to them, they asked for better views of pictures so i said am i suppose to undo this to show you the damages in the hood i would have to take everything apart and take pictures of just the hood to show that part, the rest were all visible pictures, they were broken leg, and in the back, few of my items were missing that they wrapped , we paid for full service so they wrapped what we left after giving and donating what we did not. my bangel holder broke and they wrapped that they denied and said they arent responsible. i paid about 4k to move and all they are offfering me is $60 that doesnte even cover teh inconvenience we had that we had a house without items like bed or anything dishes so that put me in more expense to buy cook ware and blow up mattress and things to live until we got our items. everytime i called they dodge my call and never reply to my email i need more compensation for missing, broken, damaged and Very late arrival of moving items.. they also saw the leg of the chair came off entirely, my main jewelry but i had a coach case taht had some ******* pieces in there the entire coach was missing but they were told to pack what was left so where else could it have gone..please assist, Thank you.

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator hired by Ms. ******** moving company to process household goods damage/loss claims. *** did not participate in the move and is not an insurance company. Any inquiries regarding the quality of the moving services should be directed to Ms. ******** moving company.
  
  Ms. ******* filed a transit claim which was reviewed by a qualified analyst who recommended compensation for all items claimed. Compensation was consistent with applicable federal law and the contract terms, including the level of valuation coverage selected by Ms. ********  In the present case, Ms. ******* selected the free limited liability coverage which limits carrier liability to $0.60 per pound, per article.
  
  Anthem Claim Management is unable to recommend compensation exceeding the level of liability selected on the contract. If Ms. ******* remains unsatisfied, she has been made aware of her right to request arbitration with her mover.

  Customer Answer

  Date: 04/25/2025

  please continue to seek a solution.

  This is a prime example of what Ive been dealing with (no response) from them.

   

  Thanks for your help. 

  Business Response

  Date: 04/26/2025

  Thank you for forwarding this consumers rejection. We offer the following rebuttal:
  
  Ms. ******* did not provide any new information in the rejection. ACM processed Ms. ******** claim and has responded to BBB filing. If Ms. ******* remains unsatisfied, she has been made aware of her right to request arbitration

  Customer Answer

  Date: 05/03/2025

  Good Morning, I apologize for the late response,,  I submitted all the pictures prior, do i need to do it again?In Terms of the claim company this would be the first time i am learning about the term arbitration. It has been well over a year for them to even get back to me let alone with a insultive responsive / offer of $60? that doesnt evem cover gas anymore these days to go from point A to B.  Secondly, i have no knowledge who In And Out moving uses for complaints, all i know is that my email was sent to them by the rudest supervisor i ever met (i would have to look her name up)so i dont know what they mean i went to the wrong place, they directed my email here. In & Out moving itself spoke a nice game trying to gain our business. We spent days and hours and constant communiction discussing when we would be in our new home.I got to understand the weather had somehing to do with the delay but at least tell us that, i had to neg and call to be placed on hold , hang uo on etc. very unprofessional company (I will be sure to post a real review on their site in hopes that no one uses them because they are rude, liars and reckless).  for a 6-7 bedroom house they sent 2 guys to pack and move, we got rid of what we didnt want, what was left behind is what they asked us t to do, leave behind what your taking and w e will automatioanlly know wht to pack. The china that broke, my mom (RIP) picked that out so we didnt want to part with it, when e never took it apart so there is no way it was broken.it was weeks if not like a month late (Elliot) the sales guy told me he wold speak to his manager and see what kind of refund they would give us for the inconvenience *that never happeneed* his supervisor name was destiny the really rude one,i paid close to 4-5K to move . the guys that put the china togethere were the ones that showed my dad and ill arrange an escort so they can take it apart and inspect witht teir bare eys, im asking for about 2K reiimbursement

  Thanks!

   

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bronze Star moving company told me they would be handling my move next thing I am contacted by *****************. Saying they are my movers requesting more money ***** by the way already Paid Bronze Star ******* Tic tac ask for this before they would put my stuff on truck moving from **********. To ************* They said my move would Bronze Star 3000 dollars when I get to ******** the driver requested his payment of ******* before I get my property Tic tac told me if damages stolen property happen I can file claim with Anthem Claim Management I filed claim now they don't want to pay the claim. ****** ******

  Business Response

  Date: 01/21/2025

  Thank you for forwarding this consumer complaint. We offer the following response:
  Anthem Claim Management (ACM) is a third-party, household goods claim administrator. *** did not participate in the mover and is not an insurance company. *** can only process claims for companies who are actively enrolled with ****
  Ms. ******* moving companys account with *** was closed effective August 31, 2024. As the carrier is no longer an active client, *** is unable to process Ms. ******* claim. Ms. ****** should contact her moving company directly for further assistance. 

  Customer Answer

  Date: 01/24/2025

  When I signed my contract with Tic Tac movers Anthem Management was the claims company so why aren't they responsible for the Claim?

  ****** Wright 

   

  Business Response

  Date: 01/25/2025

  Thank you for forwarding this consumer rejection to our attention.We offer the following rebuttal:
  
  Anthem Claim Management (ACM) is a third-party, household goods claim administrator not an insurance company. *** can only process claims for companies who are actively enrolled when a claim is received. As the moving companys account was not active when Ms. ******* claim was received, we are unable to review the claim. We appreciate your understanding.

  Customer Answer

  Date: 01/27/2025

  I have lost Vauleable property in this move you are not hearing me my contract was with ANTHEM MANAGEMENT at the time of my move because tictacRelo canceled on August 31/2024 That has nothing to do with my contract with ANTHEM Management it should still be upheld I am sick and tired 

  Of going back and forth I guess my next step is Small Claim Court  I will not stop until I am compstated for  my lost because I lost a lot and I paid good money for this move tictacRelo is not answering there phone if you can tell me who I should be requesting help for this Claim  I would greatly appreciate it 

  For now it's  ANTHEM Management 

  ****** Wright 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked our move with *************************************************** spent over an hour on the phone itemizing everything. She said my quote was $3,122 for pick up 7/18/24I signed a contract and delivery was to be 7/21/24 Total cost is $3122.93 the reservation deposit would be $987.93 balance of $2134 to be split half at pick up/ remaining at delivery. On the pick up a diff company showed up United sold the move. They didn't honor the price, added over $1,000extra.None of the workers spoke English and they kept loading our things. The contract they gave us and they changed it stating our things would not be delivered for up to 21 days. When I called the new company ***************************** in *******, ** **************, the woman was VERY rude and told me I was lying.8/17/24we finally got delivery except the driver wouldn't drive into the storage unit, had no worker told us we can either rent our own u-haul, or he can take our stuff back to **. paid for a U-Haul, the driver &our friends with 1 worker that showed up unloaded the truck on the side of the road As they unloaded the truck onto the U-Haul we noticed our dresser leg was broken, a chunk cut out of the top of the dresser, dining chair was broken, the other chairs have scuff marks where the paint came off, our bed frame is broken, every single box was ripped, squished. When we unloaded our things into storage without any help because we couldnt afford any more add ons, we noticed 3-4 boxes were not ours, and some of our boxes were missing. I had Mikasa wedding China still packaged in the box it came in that was crushed. My safe has a broken piece like someone tried to break it open because it was inside a box, so how could that happen? I immediately started calling the company everyday and heard nothing. We noticed we also had completely empty taped up boxes. We reported everything& were told it was covered by there insurance. They then offered us $153!!!! For all damage. They deceived us & broke our things

  Business Response

  Date: 12/20/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator hired to process household goods damage/loss claims by Ms. ********** moving company. *** did not participate in the move and is not an insurance company.
  
  Ms. ***** filed a claim which was reviewed by a qualified analyst. Compensation is consistent with the contract terms including the level of valuation coverage selected on the contract, the movers tariff and applicable federal law. Ms. ***** was advised of her right to enter arbitration proceedings with the mover if she disagrees with the amount of compensation.
  
  As *** did not participate in the move, we are unable to address service-related issues, or the quality of service ***********. Young should direct those inquiries to her mover.  

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company lost over $3000 of my belongings!!!! Driver showed up with NO HELP!! Me and my 77 year old mother had to help him u load my items! It TOOK ALL DAY in 100 Degree heat!! Once he was finally done I signed his documents as he advised because I was sooooo disgusted with put out with the whole process! He left and within 15 minutes I called him to request he come back as there were several items missing! He acknowledged he had them and would bring them back to me when he came back through after his trip to *******. This items never arrived!!!! I filed a claim. After 5 months this half assed company denied my claim!!! Without taking into consideration that I HAD to help move my belongings myself AND did contact the driver once we saw things were missing!!!! They were hired by the moving company and they sided with the moving company!!!! NOT considering ALL things that happened!!!! WORST moving company and worst OUTSIDE third party claim management company!!!!

  Business Response

  Date: 12/20/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator hired to process household goods damage/loss claims by Ms. ********** moving company. *** did not participate in the move and is not an insurance company.
  
  Upon delivery of her property, Ms. ********* signed the household goods descriptive inventory next to the following statement: WARNING -> Before signing check shipment, count items and describe loss or damage in space on the right above.  It is the customers responsibility to check the inventory and to document transit damage or shortage. There are no notations on the inventory indicating items were missing at delivery. In fact,page 5 of the inventory is signed next to a handwritten comment stating All items received.   
  
  Ms. ********* is mistaken. Federal law requires that an interstate moving claim is acknowledged within 30 days of receipt and processed within 120 days. Ms. ********** claim was received on September 24 and acknowledged within 7 days. The claim review was completed on December 3, within 70 days and well short of the 5 months Ms. ********* stated in her complaint.
  
  Ms. ********** claim was reviewed by a qualified analyst. Given the absence of notations on the inventory indicating items were missing as well as the comment confirming all items had been received, *** is unable to recommend compensation for the items claimed.
  
  Ms. ********* was advised of her right to enter arbitration proceedings with the mover and referred to her mover for further assistance. If the mover confirms to *** the items are missing, *** will be able to amend the adjustment. Without confirmation from the mover, *** is unable to approve compensation for missing items.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  movers damaged our furniture and parts of the *********** is brand new photos will show damaged furniture, floor damaged when the washers leg was bent,walls were cracked and smudged in four places.quote for replacing damaged floor is attached.Anthem Claims Management refused to pay.Moving contract is for an insuranve *** to pay 60% of the damages.60% of $3,000 that we are seeking ins $2,400

  Business Response

  Date: 10/11/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator hired to process household goods damage/loss claims by ************************. *** did not participate in the move, is not an insurance company, and all claims are paid by the moving company.
  
  Mr. **** filed a claim which was reviewed by a qualified analyst who recommended coverage based on the contract terms, including the level of valuation coverage selected by Mr. **** and applicable federal law.  In the present case, Mr. **** selected the free limited liability coverage which limits carrier liability to $0.60 per pound per article.
  
  Mr. Niecs claim has been retrieved from storage and will be reviewed for the washing machine hardware. Once the review is completed, Mr. **** will be contacted with an updated settlement amount. 

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a claim management company connected with a moving company I used. I filed a claim on October 16, 2023, with an anticipated payment date of within 60 days and a federal requirement of 120 days.I have not heard anything from the company and their website does not have a way for me to check the status of my claim. I tried to send an email to their address at ************************************ and it is an invalid address.

  Business Response

  Date: 05/30/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired to process household goods damage/loss claims by ****************** moving company. ACM is not an insurance company, and all claims are paid by the moving company.
  
  Federal law requires that an interstate moving claim be acknowledged within 30 days of receipt and processed within 120 days of receipt. ****************** claim was received on October 3rd and acknowledged via email on October 16.The claim was reviewed by a qualified adjuster and a summary of the review, and the recommended coverage were mailed to **************** on November 11th.
  
  Our customer service team spoke with **************** today, corrected the file and forwarded a copy of the review summary via email. 

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** / Anthem,This is utterly unacceptable. Your gross failure to honor the terms of our written contract mirrors the despicable behavior of the fraudulent movers who defrauded and scammed us on multiple accounts. Anthem is in breach of contract. The contract clearly states a rate of $1 per pound for the moving services rendered. Yet, you have shamelessly deviated from this agreement by charging a measly $0.60 cents per pound. This blatant breach of contract is a clear violation.Moreover, your cavalier dismissal of denied items and the damage inflicted upon our home during the move is beyond reprehensible and not included here within. These critical issues were omitted. Your assertion regarding contacting the movers association is not accurate. I have personally reached out to them, only to be informed that they have no involvement in this matter whatsoever regarding the matter and have stated via email what you've stated their involvement is untrue. We have repeatedly attempted to contact the movers unsuccessfully. People committing fraud, tend not to respond. They have failed to respond to lawyers, multiple police departments, *****, processing agents, courts, on top of myself and have blocked emails, calls and texts.We are at a loss in the tens of thousands of dollars including their ****** money, damage to belongings and personal property. The ***** found them guilty of multiple violations for this move. The ***** has provided me this information. They also did not use professional movers for part 1 of delivery, rather men from ******* List. Barring an immediate and drastic change here, within the next few days we will take legal action against Anthem and the movers. We will prevail in court and seek judgments and cease assets and / or have liens enforced to recoup our significant loses and damages.

  Business Response

  Date: 05/30/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired to process household goods damage/loss claims by Mr. ********* (Mr. ** moving company. ACM did not participate in the move, is not an insurance company, and all claims are paid by the moving company.
  
  Interstate moving customers can select from two Valuation Coverage options, which are defined by the ******************************************* and the ***************************** During the move, Mr. ** mover used a valuation form intended for local moves. Neither the movers tariff nor federal law contain a provision allowing for a $1 valuation option for interstate moves. As such, Mr. ** claim was adjusted at the published valuation level of coverage. Mr. * was referred to his mover for assistance with the valuation selections.
  
  There was no cavalier dismissal of Mr. ** claim. The claim was reviewed by a qualified analyst and the adjustment and recommended compensation are consistent with the evidence filed in support of the claim, the movers tariff and applicable federal law.
  
  Mr. * was invited to provide additional evidence for items we had not approved for coverage, and he did so for a few items which were reflected in an amended adjustment. However, the remaining items lacked supporting evidence or fell under published tariff exclusions.
  
  Mr. * also filed a residential damage claim and was informed that ACM does not review residential claims. Despite being informed that ACM is a household goods claim administrator, Mr. * continues to insist that ACM should also review his residential damage claim. Mr. * has been referred to his moving company for assistance with his residential claim.
  
  Unfortunately, ACM is a third-party claim administrator and does not intervene or meditate disputes between a mover and their customers. Mr. * has been made aware of his rights under federal law.

  Customer Answer

  Date: 05/30/2024

  Anthem Claim Management,
  
  Your handling of my claim has been utterly disgraceful and is a blatant breach of contract. For nearly a year, you have played games, ignored my communications, and provided false information including providing false information for arbitration.
  

  Despite my numerous attempts to provide overwhelming evidence of the damage to my items and property, you have consistently ghosted me and claimed not to receive the photos and evidence I sent multiple times. We followed up extensively and provided additional information and you are still finding loopholes and flat out ignoring the contract that states $1. 
  
  Your excuses are unacceptable, and your continued delays are infuriating. Your refusal to honor the contract, which clearly states a $1 valuation option, is outright deceitful. This is not about federal regulations; its about your failure to fulfill the terms of our agreement.
  
  If immediate and serious action is not taken to resolve this matter, I will be filing a lawsuit against Anthem. Your unprofessional conduct and lack of accountability will be challenged in court including your phone call where you were screaming and cursing at me. This has gone on far too long, and your reprehensible behavior will no longer be tolerated.

  Business Response

  Date: 06/17/2024

  Thank you for forwarding this consumer rejection. We offer the following rebuttal:
  ACM disagrees with Mr. ** narrative. The recommended compensation is consistent with the evidence filed in support of the claim, the movers tariff and applicable federal law.   
  Mr. * claims he made numerous attempts to provide overwhelming evidence and that he was ghosted by ACM. We continue to disagree with Mr. ** narrative.  We have emails showing ACM was responsive and informed Mr. * exactly what was needed to reconsider the disputed items. We did receive additional information for a few items which were then reviewed for coverage but did not receive information for the other disputed items. For example, Mr. * claimed damage to 2 Child Dressers but provided photographic evidence for only one. He also claimed damage to 2 Baby Dressers but again only provided photographic evidence for one. He also claimed damage to a Master bedroom but did not provide pictures or a description/explanation of the damage claimed and to what piece.  Mr. * continues to insist he has sent all the information multiple times however we have not received it. To that end, perhaps ******************** can provide the BBB and Anthem with emails showing the information that was provided to ACM?  ACM reviewed the telephone conversation referenced by Mr. * and found the actual recording differed from Mr. ** narrative. While both parties were animated and used colorful language, there was no screaming, and the colorful language was not directed towards either of the parties.
  ACM conveyed the arbitration information provided by Mr. ** mover. ACM was not aware the mover was no longer enrolled with that provider,and it is the movers responsibility to update ACM with updated arbitration information.  ACM is not a moving company or an insurance company and did not participate in or benefit from the move. All claims are paid by the moving company.  Mr.* has been made aware of his rights under federal law.

  Customer Answer

  Date: 06/21/2024

  The facts, as supported by the contract and evidence, contradict ACM's narrative and demonstrate a clear case of contractual breach, damage, and fraud.
  

  The contract explicitly stipulates compensation at a rate of $1 per pound, not $0.60 as stated by ACM. This discrepancy is a clear breach of the agreed terms.
  

  There is undeniable damage to our home and property. Photographic evidence and detailed descriptions were provided multiple times, yet ACM's response has been inadequate. Specifically:
  Two Child Dressers were damaged, with photographic evidence submitted for both, contrary to ACM's claim of only one.
  Two Baby Dressers were damaged, with photographic evidence submitted for both, again contrary to ACM's claim.
  Detailed descriptions and photos were provided for the damage to the Master bedroom furniture, which ACM has conveniently overlooked.

  The mover committed multiple acts of fraud, which include but are not limited to: Misrepresentation of service charges.
  Inaccurate and incomplete documentation of damages.
  Falsification of arbitration information.
  

  Despite ACM's assertions, Anthem has not responded to countless attempts for contact. We have substantial proof, including phone records and documented correspondence, illustrating our diligent efforts to communicate. ACM's claim of responsiveness is categorically false.
  Inconsistent Communication: The telephone conversation referenced by ACM has been misrepresented. The recorded conversation reveals discrepancies between ACMs account and the actual events. Both parties were animated, but at no point was abusive language used by either party.
  

  ACM's information on arbitration is incorrect. We have informed ACM of this error multiple times through emails from the arbitration party denying ACM info. 

  
  We demand immediate rectification of this situation.
  We will begin the litigation process with Anthem on Monday if this issue is not resolved, seeking damages and attorney fees.

  Business Response

  Date: 07/02/2024

  Thank you for forwarding this consumers second rejection. We offer the following rebuttal:
  
  In his rejections, ******************** continues to repeat the same phrases but has yet to produce any emails or phone logs to support his position. He claims he made numerous attempts to provide overwhelming evidence and that he was ignored by ACM. ACM continues to disagree with that narrative. ******************** should step up to the plate and provide the BBB and/or Anthem with documentation supporting his position.
  
  Mr. Skverskys issues are primarily with the service received from the mover and a residential damage claim that is outside of ACMs purview. ******************** should pursue this directly with his mover.

   

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Settlement offered for my damaged and broken items was ridiculous. The items that the movers broke were not covered, including the bookcase they broke before even removing from my home. Their explanation of weight gave more weight to my couch legs than a heat press. My claim was for items that were almost $1000 in damages and got an settlement offer of $27

  Business Response

  Date: 01/10/2024

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired to process household goods damage/loss claims by Ms. ***** moving company. ACM is not an insurance company, and all claims are paid by the moving company.
  
  ************ filed a claim which was reviewed by a qualified analyst. The compensation recommended was consistent with the contract terms,including the level of valuation coverage *********** selected on the contract, the movers published exclusions, and any supporting documentation filed with the claim. Eligible items were reviewed for compensation however ************ did not include visual evidence of damage for 2 items, and another item was a container packed by ************, and therefore the content is not eligible for consideration under the movers tariff/contract.
  
  ACM is required to adhere to the contract terms including the level of valuation coverage selected by a shipper when reviewing a claim for compensation. In the present case, ************ selected the free limited liability valuation coverage option, which established the movers maximum liability at $0.30 per pound, per article. ACM is unable to recommend compensation exceeding the level of coverage selected by *************
  
  If ************ is disputing the weight assigned by the adjuster to an item(s), she may provide manufacturer specifications for the disputed item(s)and ACM will reopen the claim for a second review. Photographic evidence is required for damaged/broken items. Further inquiries regarding the claim should be directed to ACM via email or by telephone during normal working hours. 

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid more than ***** for the living service fro ** to ** and almost all packed by the company furniture items came damaged. Items were clean and without any dings as they were purchased within 1,5 years. Items have no value as they look scratched and discolored with deep dings. My ****** full size digital piano I work professionally teaching students every day came with the cracked soundboard. I paid for it over $1000 and planed on having it for a long time. West Elm expensive Chairs are damaged too. It look like wooden items were rubbed against white metal book shelves, and that were put on my piano. I submitted all the photos and description of damages and got an offer once for $99 and then for $129. That amount will not be another to cover for my shoves and console and would not cover the repair of the soundboard of my piano either. It seems like the items were not covered as they were dirty and dusty and misaligned. Rude movers who came to pick my apartment belongings, bulky attitude is unacceptable for any business. They threatened to leave all the stuff outside and break the contract if I call to the office with the questions. I had a question because my first estimate was 3 thousand less and no movers called with the new estimate. I demand reimbursement and an apology. I strongly warn people of this careless lying company and their partners who lurk you in and leave you ashtray if something. I wish I never moved and rather broke my contract losing 1K, but saved my piece of mind, my money and my furniture and the piano.

  Business Response

  Date: 05/02/2023

  Thank you for forwarding this consumer complaint. We offer the following response:
  
  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by Ms. ******* moving company to process household goods damage/loss claims.ACM is not an insurance company or a moving company and was not a party to Ms.******* move.
  
  Interstate moving customers can select from two valuation coverage options, both of which are defined by the United Stated ****************************, ******************************************** and the ***************************** In the present case, Ms. ****** selected the free limited liability valuation coverage, which limits the carriers liability to $0.60 per pound, per article, subject to the terms and conditions of coverage.
  
  Ms. ****** filed two claim forms which have been consolidated as interstate moving customers are only allowed one claim per move.  The claim was reviewed by a qualified analyst,certified by the American Moving & ******************* (now the *******************************  The claim was approved for all items claimed. The recommended coverage is consistent with federal law and the contract terms, including the level of coverage Ms. ****** selected on the contract.
  
  ACM is not a moving company and did not participate in Ms. ******* move. Any concerns Ms. ****** has regarding the quality of service provided by the mover are beyond Anthems purview and should be addressed to Ms. ******* moving company. 

  Customer Answer

  Date: 05/03/2023

  Anthem Claim Management, are you not Claim Management company? 

  Do I submit the claim to ****************? Please advise.

  Also I have not submitted the form twice. I was asked to take photos and submit the description of the damages  first and send them to the provided email. About a week later I have received an email explaining that it is not acceptable and that I have to  submit an  actual form to fill out and submit it . The form was added to the email. I submitted the form and sent it. 

  Business Response

  Date: 05/04/2023

  Thank you for forwarding this consumer rejection. We offer the following rebuttal:
  
  Anthem Claim Management (ACM) was hired by Ms. ******* moving company to process their household goods damage/loss claims. ACM does not mediate service or quality of service, related issues. Ms. ****** should direct all quality-of-service issues to the moving company.
  
  The claim was correctly filed and was adjusted for all items claimed at the level of coverage selected. If Ms. ****** disagrees with ACMs coverage recommendation,federal law establishes an interstate moving customers right to arbitrate with their mover. Please refer to your paperwork or contact your mover for additional information on their arbitration program.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing all the reviews online about Anthem Claim Management and the reviews of the moving companies Anthem works with, it is obvious that this is a chain of fraud. They have developed a method where they have calculated very well how to paralyze the consumer while benefiting from us with quite reasonable amounts of money. **************** showed up on moving day in lieu of Relocation Moving, which turned out to be a broker. My estimate doubled in seconds to ****** plus extortion and fake insurance of ****** which **************** changed to ****cts per lb. Details are quite an odyssey thanks to these opportunists. And now it is Anthem's turn to get in on the con game. The damage from my move was ***** and Anthem wants to reimburse me 108 based on a humorous weight that the adjuster, ****, determined instead of coming to look at the actual damages like they told they would. See attached. I spoke to the adjuster, ****, but his response was to send the dimensions that the items came in as if the items were purchased from Amazon and came in a box to assemble. The floor lamps and two table lamps were purchased from ******* ****, a store that sells high-end furniture in showrooms. The lamps were delivered in a truck by two men where the weight is like that of marble or granite. Both towers are 9 feet tall and quite heavy and were customized at Closet Factory, a leader in closet and storage design. The weight discrepancy can be deduced by looking at the attached photos or could be easily resolved if Anthems adjuster came over and tried to lift them himself.

  Business Response

  Date: 11/29/2022

  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by Ms. ******* moving company to process household goods damage/loss claims.ACM is not an insurance company or a moving company.
  
  **************** filed a claim which was reviewed by a qualified analyst, certified by the American Moving &Storage Association (now the *******************************  The coverage recommended was consistent with the contract terms, including the level of valuation coverage selected on the bill of lading.
  
  Interstate moving customers can select from two valuation coverage options, both of which are defined by the United Stated ****************************, ******************************************** and the ***************************** In the present case, **************** selected the free limited liability valuation coverage, which establishes the maximum carrier liability at $0.60 per pound, per article, for eligible items.
  
  In response to Ms. ******* BBB inquiry, her claim was reviewed by another adjuster who amended the weights assigned for two of the items claimed. An updated review summary and settlement amount has been forwarded to **************** via ********************* has been made of her right to request arbitration with her mover in the event she continues to disagree with the recommended coverage amount.