Complaints

This profile includes complaints for Anthem Claim Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Anthem Claim Management LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Anthem Claim Management LLC

  40937 N Courage Trl Anthem, AZ 85086-2537

• 

  Anthem Claim Management LLC

  Maumee, OH 43537-8797

• 

  Anthem Claim Management LLC

  6056 Deer Park Court Toledo, OH 43614

• 

  Anthem Claim Management LLC

  8333 Rockside Road Cleveland, OH 44125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company already has a 1 star on the ****** reviews, which is too generous. They're unprofessional rude and never respond to the victims. The settlement was reprehensible $24 for $8,000 of damaged, stolen goods. They don't care about the consumer and utilize every deceitful tactic to discourage the victims. They should be violated and be unable to practice in the insurance claims business.

  Business Response

  Date: 09/09/2022

  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by ********************************* moving company (Carrier) to process transit related damage/loss claims. ACM is not an insurance company or a moving company.
  
  ******************************* filed a claim which was acknowledged within 4 days of receipt and processed within 60 days of the 120-day window permitted by federal law. The claim was reviewed by a qualified analyst, certified by the American Moving & ******************* (now the *******************************  The coverage recommended was consistent with the Carriers tariff,including published exclusions, and the level of valuation coverage selected on the bill of lading. In the present case, ******************************* selected the free limited liability valuation coverage,which establishes the maximum carrier liability at $0.60 per pound, per article,for eligible items.
  
  ACM is required to adhere to the contract terms, including the level of coverage selected by the customer and published exclusions, and may only consider actual damage when processing claims. ACM cannot recommend coverage exceeding the contract terms. ******************************* has been made aware of their right to pursue arbitration with their mover.

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********: 12 boxes were loaded with 2 mattresses and 2 dressers. Everything went to **************. When they arrived in ************** they were a box short. I contacted the driver, I had his phone number because he had contacted me and had to get directions. About a week later in a telephone conversation he stated he found my box at the warehouse in *********. He told me he would try to ship to me, not sure why he never contacted his employer. Later I was told me the cost was too high for him to ship. (This I have proof of in a text message he sent me.) I was willing to send son to pick up in **. I was willing to pay for half the shipping right away and then would pay for the rest when a receipt was provided with shipping information. The whole time I was in contact with many people with the company and most were not helpful or polite. Eventually I was given the company line to make a claim. Made the claim with all the pictures and paperwork that I had. I actually had pictures of 80% of what was in this box because I used an app called TOTESCAN. Claim was returned in a timely manner but they only wanted to pay me $27.00. Supposedly going by what they thought the weight of the box was. My box was filled with retired Pampered Chef products from when I was a consultant. No amount would have made up for the box - but $27.00 is an insult. I had been in contact with dispatchers, drivers, in both ********** and on the East Coast. I had proof that the man had found my box and was in possession of it through text messages. My box had clearly been stolen and no one was helping me to retrieve the box. I have tried to contact the company about proceeding with arbitration, but there is no information on the website as to what the next step is. An email about proceeding has not been answered after two weeks.

  Business Response

  Date: 09/09/2022

  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by Ms. ******* moving company to process household goods damage/loss claims.
  
  ACM is not an insurance company or a moving company and was not a party to Ms. ******* move the recovery of the missing item. ACMs role is solely to process a claim and recommend coverage that is consistent with the contract terms and applicable federal law.  
  
  **************** filed a claim which was reviewed by a qualified analyst, certified by the American Moving &Storage Association (now the *******************************  The coverage recommended was consistent with the contract terms, including the level of valuation coverage selected on the bill of lading. In the present case, **************** selected the free limited liability valuation coverage,which establishes the maximum carrier liability at $0.60 per pound, per article,for eligible items.
  
  **************** emailed an inquiry to an email address which is not frequently monitored, which generated an auto-response email explaining the inbox was not intended for claim or claim related issues and referring the sender to ACMs toll free# for assistance. There are no notes in our system showing **************** called our toll-free number for assistance. ACM has responded to Ms. ******* email with the information requested and an explanation.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2022 moved from ******** to ********** Hired Roadway Moving for the move and their VIP white glove service. Anthem is Roadway's agent.Moving truck was stolen in *******, ********** while in possession of Roadway and before items were delivered Roadway acted negligently Anthem is Roadways agent The most basic security precautions were not taken, despite Roadways claims of being an experienced premium provider The stolen truck was in an unsecured and high crime area for overnight parking. The stolen truck was parked in an area with no video surveillance. The stolen truck was a rental vehicle and did not have industry standard tracking devices. The stolen truck was unoccupied. Roadway advertised for local sub-contractors on ********** at area minimum wage and highlighted no background check was necessary. Neither Roadway or Anthem contacted me immediately after the loss.Neither Roadway or Anthem cooperated with investigator, and instructed their driver explicitly not to, and made no efforts at recovery. No recovery was made. Total loss of familys possessions.Anthem as Roadway agent has not made any efforts at recourse including explicit contractual coverage for loss or damage.Anthem initially made promises about a quick resolution and further goodwill payments Anthem has become completely unresponsive since. No effort made to resolve the damages.Anthem and Roadway are treating the stolen moving truck as if it never happened, while all of my familys possessions are gone and we are seeking to rebuild our lives.Anthem and Roadway are acting in bad faith and obstructing recourse and recovery efforts

  Business Response

  Date: 09/18/2022

  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by ************************************************* to process household goods damage/loss claims and assist with certain service issues. ACM is not an insurance company or a moving company and was not a party to Mr. ******* move.

   

  ACM did not open a claim for ****************. Given the circumstances of the loss, ****************s moving company transferred the claim to their cargo insurance carrier. In addition to the valuation coverage selected on the moving contract, **************** also purchased a moving insurance policy from a third-party insurance provider. **************** has two active insurance claims and should be in contact with them regarding his claim.

   

  ACM has never been contacted by Mr. ******* investigator and would not have any relevant information since we are claim administrators and not movers. ACM firmly and resoundingly denies acting in bad faith or obstructing Mr. ******* recovery efforts in any way. **************** is aware ACM is not processing or involved in his cargo or insurance claims, and that any updates regarding the status of these claims can be obtained from the primary insurance carrier.

• Initial Complaint

  Date:07/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file a claim with Anthem Management for stolen items and damages to containers and items during a move from ********** to ********** *******, this claim was file in September 2021. I included pictures, receipts an proof of ownership to them, every time I email them to fine out the status of my claim I get a Automated email from a claim adjuster name *****, stating some one will contact me in two weeks or stating that the process takes 60 - 80 days, its now the end of July 2022 and still no reply from anthem. This is unacceptable and unprofessional.

  Business Response

  Date: 08/02/2022

  Anthem Claim Management (ACM) is a third party, household goods claim administrator, hired by Ms. ********** moving company (Carrier) to process transit related damage/loss claims. ACM is not an insurance company or a moving company.
  
  ********************** filed an interstate moving claim which was received by ACM on 9/1/21 and an emailed acknowledgment was sent to ********************** on September 22, 2021.The claim was reviewed by a qualified analyst, certified by the American Moving & ******************* (now the *******************************  The coverage recommendation is consistent with the contract terms, the carriers tariff, including published exclusions, and the supporting documentation filed by **********************.
  
  In reviewing a claim, ACM is required to adhere to the contract terms,including exceptions to carrier liability, required documentation supporting a claim, filing deadlines and the level of valuation coverage selected by a customer.  We have communicated with ********************** about her claim, and she has been made aware that her moving carrier participates in a federally mandated arbitration program.

  Customer Answer

  Date: 08/03/2022

  Anthem fail to update their email. The second claim was file in February 2022, this was  filed with enough time for them to review all documents, pictures and proof of ownership, each time I email them I received a email acknowledging receipts and stating that I would hear from them within two weeks and the claim would take 60 to 80 days to process., I call anthem on August 1st and was told they would contact me once all documents are reviewed, on August 2nd I received a email stating that the email address  I was sending documents to was inactive and that my time to file claim has elapsed, even though I was receiving emails acknowledging that Anthem received my information.  I feel that Anthem should reimburse me for my losses or at least refund my money that was paid to ****************.