Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for three roller shades through Select Blinds on 12/2/2024. When the roller shades were properly installed on 12/22/2024, they were deemed to be defective. Per the companies policy, they only offer refunds on defective products. I chatted with Select Blinds customer service via website on 12/22/2024 and the agent attempted troubleshooting with us. We also sent a detailed video showing the issue. We attempted the “un roll and re roll” method she sent us via video, which did not work and the shades remained defective. At this point, we were only interested in returning the products and a refund in payment. The customer service agent advised she would send our request to the facility and it would be processed in 1-2 days and we would receive an email update. On 12/27/2024, we still had not heard anything back from customer service so I sent a follow-up email. On 12/31/2024, customer service advising we had to pull the shade straight down to roll back up. I responded that same day expressing that is exactly what we showed in our initial video sent to customer service and which not work. Again, I now have received another email saying the company will follow up in 1-2 days (this was on 12/31). It is now 1/4/2025 with no refund nor communication by the company Select Blinds. For spending hundreds of dollars on window shades, we expect them to at least roll up and down with ease, which being roller shades, is expected. In this case, the window coverings did not roll back up at all after many attempts and troubleshooting. All three shades were defective and we are very unhappy with the lack of communication and rectification of this issue.

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 01/07/2025

  thank you

  Customer Answer

  Date: 01/07/2025

  thank you

  Customer Answer

  Date: 01/07/2025

  thank you

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Order # ******** placed on 12/3/2024 2. Items Received 12/14/2025 3. One of the two items came damaged 4. Contacted support via chat app on 12/16 and asked for a ***lacement to be sent to me - I was asked to provide video evidence 5. Contacted support via chat app again on 12/16 and provided video - was informed they need to send that video to the factory before they could make a determination - i asked how long that usually takes and was informed there is no usual timeframe (but about 2 days) - I informed the *** I would follow up Thursday 12/19 or Friday 12/20 6. I follow up one of those two days and was informed that there was no email from the factory yet 7. No communication since 12/20 8. Chat app has been down 1/2 and 1/3 9. To talk to a support agent on the phone about an open order, they send you text and hang up - I texted today 1/3 and have not received a ***ly 10. I just want a ***lacement blind (for the 1 damaged sent to me) , I will gladly send back the damaged one after I receive the ***lacement for QA

  

  Business Response

  Date: 01/03/2025

  Hi ********, 
  
  Thank you for your feedback on your recent SelectBlinds order and remake request. I will pass this along to our team so we can improve our customer experience. 
  
  I have reviewed your order and do see that a remake was approved by our Production Team. Due to this, I have submitted the remake for your shade - Cordless Blackout Cellular Shades (38" x 78"). The current estimated shipping date for this remake is 1/9/25. Once it is ready to ship, you will receive a new email with the tracking information on it.
  
  As for the shade that is damaged, there is no need to send that back to us, as we do not require that for our warranty remakes.  
  
  We appreciate your patience and assistance with this process. 
  
  Have a wonderful day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 01/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing adjustment wand for 111-inch width blinds. Seemed almost impossible to get in contact with someone at business since I placed order. Tried chatting with someone. Got jerked around for a hour. Asked for pictures. Pictures wouldn`t go through. Finally got someone on phone after calling several times and seemed hours on hold. Was assured missing part would be sent to me. Never received email confirmation or part. Tried calling again. Can`t get through to anyone. Feel this problem should have been easily rectified.

  

  Business Response

  Date: 01/03/2025

  Hi *******, 
  
  Thank you for your honest feedback about your recent order and the missing tilt wand. I will pass this along to our team so we can improve our customer experience. 
  
  Additionally, I want to confirm with you, that a replacement tilt wand has been ordered, per your request. I have requested the tracking information for this parts order as well, from my production team and will provide it as soon as it is available. 
  
  I appreciate your patience and assistance with this process. Have a great day!  
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received blinds. Order receipt shows what I ordered but actual blinds are not the correct measurements. I have attempted to call Select Blinds but been on hold> 20 minutes x 2. I have also tried Chat option but no one ever comes on line. Not happy with this company and would like a refund

  

  Business Response

  Date: 12/26/2024

  Hi *****, 
  
  Thank you for your feedback on your recent SelectBlinds order. We do want to be sure that you received the items you ordered, as you ordered them. To assist with that, we do need a couple photos for each affected product. 
  
  Please take 2 photos using a steel measuring tape. If the discrepancy is for the width you will measure end to end across the headrail only. If it is for the height, you will need to install and  fully lower the product and measure from the top of the headrail to the bottom of the bottom rail. Please include these in a response to this complaint, or you can email them to us at ****************************************************************.
  
  The first photo should show the whole product with the measuring tape going end to end and the second photo should be a close-up of the final measurement.
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  -Brendon, SelectBlinds Ambassador

  Customer Answer

  Date: 01/09/2025

  Please re-open #********

  I emailed the company at the provided email address twice and it was returned as undeliverable both times. I attempted a chat, no representative came on. I called and was on hold for an extended amount of time

  
  

  Thank you,

  ***** *****

  

  Business Response

  Date: 01/10/2025

  Hi *****, 
  
  Thank you for your response. I am sorry to hear that the emails did not go through, when you attempted to send them. Just to confirm, the email that you would need to send them to is ****************************************** If you find they still do not go through, you are able to attach them to a response, directly in this BBB Complaint and that would also allow me to view them. 
  
  I do want to advise that it is our goal to make sure that the products you received are correct, to what you ordered. For this, we do need you to take 2 photos using a steel measuring tape. If the discrepancy is for the width you will measure end to end across the headrail only. If it is for the height, you will need to install and fully lower the product and measure from the top of the headrail to the bottom of the bottom rail.
  
  The first photo should show the whole product with the measuring tape going end to end and the second photo should be a close-up of the final measurement. 
  
  I appreciate your assistance with this process. Have a great day!
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted select blinds November 18 as my cordless blackout shades purchased 1 year ago stopped pulling down/ up. While on the phone emailed video of the defected product and started warranty replacement. Its been over A MONTH of promises that its being reviewed. I spoke to someone about 7 times so far and everytime its a promise of we ll update you in 2 days and we escalated this to highest team this defected shade is In my little kids room and sleep literally depends on it. This is THE WORST COSTUMER service I had In 20 years. This company should be ashamed of how they treat their costumers. I am still waiting for solution. ****** before you do business with them!!!!

  

  Business Response

  Date: 12/26/2024

  Hi *******, 
  
  Thank you for your feedback on your SelectBlinds Order. 
  
  I have reviewed your order and apologize for the delay with the remake of your shade. I have submitted the remake, along with the video you provided of the issue, to our production team. The estimated shipping date for the remake is 1/7/25, and as soon as it is ready to ship, you will receive an email with the tracking information on it. 
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  -Brendon, SelectBlinds Ambassador

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase of original blinds was 12/1/2024 and they arrived on 12/10/2024. The instructions state for the length of blinds I should be using 4 mounting brackets and only 3 were provided. Also I was not provided with screws for the 4th missing bracket. I contacted the company 12/11/2024 and a shipping date of 12/13/2024 was relayed and posted on the website. This date passed and I contacted them again on 12/17/2024 at which time they changed the shipping date to 12/19/2024, which it again didnt arrive. I contacted them the evening of 12/19/2024 and was referred to a supervisor who was supposed to call me within 24 hours. I received no call and I called them back on the evening of 12/20/2024. They said they are escalating the order and would call me back in 1-2 days. As of this morning on 12/23/2024 I did not hear from them. I just got off the phone with them and they repeated what they said before. They are escalating the order. At this point it is unclear if they have a means of resolving this issue

  

  Business Response

  Date: 12/26/2024

  Hi ****, 
  
  Thank you for your feedback on your SelectBlinds Order. 
  
  After review of your order, I show that the mounting bracket for your shades was sent out, via **** tracking #: **********************. I show that the package was delivered on 12/24/24. 
  
  Have a great day!
  
  -Brendon, SelectBlinds Ambassador

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vertical blinds from this company. I correctly measured my window and sent the measurements as the website clearly states the amount of deduction they will take for the blinds. The website tells you to send in only the window measurements and the deductions will be done as listed on the website. I received the blinds and I was sent an external mount when I ordered an internal mount and the blinds were cut to the window measurements I sent and none of the deductions were done when cutting the blinds. The website clearly states how much will be deducted from the measurements and this was not done. My claim has now been denied and they are refusing to refund my money or correct and replace the blinds.

  

  Business Response

  Date: 12/26/2024

  Hi Tiffany, 
  
  Thank you for your feedback on your Classic Smooth Vertical Blinds. I have reviewed your order and photos provided both on this complaints, as well as the photos you have provided to our Customer Service team. 
  
  In review of the photos provided, it shows that the width of the opening to the window is 94 5/8", however it appears that you ordered the blinds at a width of 95". Additionally, this product will receive a 3/8" deduction (+/-1/8" variance) as an Inside Mount, which does show was done, in the photos provided, however since the ordered width was larger than the inside of the window, it did affect the mounting. To correct this issue, the blinds would need to be ordered at a width of 94 5/8", plus the deduction listed above, to allow for a proper fit. We can assist with this process through our 90 Day Remake option, through our Customer Service department, however this would not qualify for a refund, as it was ordered incorrectly. 
  
  Thank you! 
  
  -Brendon, SelectBlinds Ambassador

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with SelctBlinds on 9/21/24 for 2 woven wood shades and spent $823.46 (order # ********)! I was supposed to receive my order within a few days. After multiple emails and phone calls to customer service, I finally received my shades after over a month. However, when I did actually receive my shades, the pull chain was in the wrong color! So, my order was obviously rushed and made incorrectly. I spent over $800 with this company and still have yet (as of almost three months later) to receive correspondence on how they will correct this issue! I have sent multiple emails to this company, all with the same response, "We have reached out to the production department and will follow up within one to two business days". Only, that literally NEVER happens! I spent so much money for something that was made WRONG! I have even sent pictures to show them the exact issue! I need a replacement for the incorrectly made blinds or I will have no choice but to file a claim with my credit card provider.

  

  Business Response

  Date: 01/03/2025

  Hi *********, 
  
  Thank you for your feedback on the chain for your Designer Series Woven Wood Shades. I have spoken with our production team and provided them with the photos you included in your communication with our **************** team and they have confirmed the parts order, for the Antique ***** Chains, that you requested. The new chains will ship out on 1/8/25. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  -Brendon 

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select blinds is a SCAM do not use them do not order anything from them. I bought 2 blinds for them $1400 it supposed to be delivered 12/10/24 when I hadnt got an updated on their website for days I called they said it will definitely arrive 12/10 that day came and went then they said it had to go though customs which they never ! Mentioned so the new delivery date was 12/16/24 I called every day of that week to confirm it would be delivered on 12/16 as promised every said definitely will on 12/15 I called they said its in ******* ******* . When I called 12/16 they said it was still in ***** that I wouldnt receive it till the 12/18 or 12/19 I want a full refund for my items immediately I have been waiting for a month ! For you items now .

  

  Business Response

  Date: 12/18/2024

  Hi *******, 
  
  We appreciate your honest feedback. I would like to address your specific concerns, regarding the shipment of your Order#: 10236847. 
  
  While we do our best to provide up to date tracking, please know that all dates are estimated, as there are many factors that can delay or affect the shipment process. In review of your order, it appears that much of the delay was due to the Customs process.
  
  After review of your order, I show that your items were delivered as of 12/17/24, per Maersk tracking#: 385866677. 
  
  We apologize for the delay and any frustration that this may have caused.
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order not received. Marked as shipped on 12/5 with a ***** Tracking number. ***** Tracking number shows that ***** never received the package as of 12/13. The phone number doesn't work for assistance. ***** Tracking Number: ************

  

  Business Response

  Date: 12/17/2024

  Hi *****, 
  
  We appreciate your honest feedback. I would like to address your specific concerns, regarding the shipment of your Order#: 10255344. 
  
  After review of your order, I show that the initial process for the shipment of your order, was through Customs, as the production facility is located in ******. During the Customs process, we are unfortunately unable to provide tracking, since the delivery carrier ******* has not yet received it. The process for Customs can take up to 8 business days, especially during this time of year. Once the packages for your order clear customs, they were handed off to ****** to complete the delivery process.
  
  I show as of 12/17/24, that your order is still in transit, with an expected delivery date of 12/20/24. This is per the ***** Tracking#: 770520742810. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 12/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Rank