Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds for the total amount of $11,648.50 from select blinds on 12/28/24. I used my **************** and the charge shows as paid on 12/29/24. I have been waiting for my order since then. I have messaged multiple times asking for an update and was told my order would ship on 1/14/25. I was even told the same today even though that date has passed. They then emailed back and told me I had to pay again. The charge is actively on my **************** from last billing cycle. I have been paying it off. I want my money back and I want to know why this happened. Between measuring my windows and dealing with their wait times for a response for over an hour Im beyond frustrated. I have attached the details for payment from **************** below.

  

  Business Response

  Date: 01/27/2025

  Hi *****, 
  
  Thank you for providing this follow up on your SelectBlinds order. I have reviewed your order and show that the full amount of $11,648.50 has been refunded back to the original payment method used for it as of 1/23/25. Please allow up to 5 business days for this transaction to fully process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Wize
  
   
  

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brackets to install roller shade not included in packaging. I have been dealing with customer service since December 14th. They have not provided Brackets to install shade making it useless.

  

  Business Response

  Date: 01/22/2025

  Hi *****, 
  
  We appreciate your honest feedback on your recent SelectBlinds order. I have reviewed your order and confirmed with my production team, that the Mounting Brackets requested were confirmed and delivered to you, as of 1/18/25. This is per ***** Tracking#: 284417441852. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/22/2025

  That package only included the end finish piece. There were no mounting brackets included in that package.. Thus the reason for my complaint. There seems to be a disconnect  between their shipping department and their customer service department. I would like to get the mountain brackets.  Otherwise there product is useless.

   

  Also, the end pieces they provided are NOT the correct size for the original blind they sent. Another mistake by them. The original piece end was broken and they have not provided a new end piece that fits.

  

  Business Response

  Date: 01/27/2025

  Hi *****, 
  
  Thank you for providing this follow up on the parts request, for your order. At this time, we have submitted a new parts order and have been advised by our production team that this has been confirmed for the mounting brackets. The estimated shipping date is 01/31/25. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a good day!
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a whole house worth of shades (16 shades total). Of the 16 I have had to file a claim for a replacement due to failure of the lift mechanism for all but 3 shades. On October 19, 2024 I filed my 4th warranty claim for 3 shades that broke. Today is Jan 17, 2025 and I still have not received them.- Oct 19, 2024 initial claim filed via their warranty website with videos for each blind - Oct 21: Claim Approved + received email from ***** stating the corded lift had been discontinued but they could make it as a cordless. I ACCEPTED SAME DAY. She confirmed (same day) that the order had been submitted and the est ship date was 10.31.2024 - Waited until Nov 20, 2024 for the blinds to arrived, then reached out to the company via the customer service email for an update.- Nov 21: responded with an apology, said it had not shipped yet, and the team had been notified and request expedited - Nov 26: they responded again saying they would remake the blinds but the lift style would need to be changed. I responded that YES, we had been informed and YES we had already accepted the new lift style.- Nov 29: we were notified that the shades were scheduled for delivery on Dec 10 - Dec 2: received order email as if the entire order had been purchased again. I sent another email for clarification, after no response, I also tried chat, with no resolution.- Dec 9: response was that the facility was requiring videos again. (which I submitted through their website with initial claim). Also stated the same info about cord change. I then called them because it had already been approved just never made. They stated they needed videos again. So I sent them and got confirmation they had been received.- Since this time, I have followed up Dec 13, 30, Jan 6, 7, 9, 10, and then again this morning because they continue to not send blinds, their response is always a hold due to them needing to confirm what type of lift cord we want.3 months: unacceptable. Poor quality ******************

  

  Business Response

  Date: 01/27/2025

  Hi ********, 
  
  Thank you for providing this follow up on the remake for your SelectBlinds ********************* I want to confirm that the remakes for your shades have been submitted and confirmed with our production team for all 5 shades. I am showing the current estimated shipping date for these remakes, is 2/12/24. As soon as they have shipped, you will receive a new email with the tracking information on it. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a good day!
  
  ******** SelectBlinds Brand Ambassador 
  
  

  Customer Answer

  Date: 01/27/2025

  Thank you for this update. We received and email stating this same sentiment directly to our email from the company on 1/21/25. Unfortunately, this is the 6th time we have been informed and assured that our warranty claim has been submitted to production and given an estimated shipping date. The shipping date always comes and we never receive any shipping information. I wait a few days to a few weeks to see if they just happen to arrive, maybe the email was just never sent, but the blinds never come. When I reach out to the company for an update I then get this same toss around of, "Oh, it has been delayed, or we are waiting on approval, or it has never been sent to production, or we need you to submit videos again, etc." We have gotten any number of excuses for why it has not been put into production after receiving emails, just like this one, assuring us that the shades have been put into production. Until we receive these remakes, we will not be satisfied. An email is no an acceptable resolution.

  

  Business Response

  Date: 02/11/2025

  Hi ********, 
  
  I appreciate your response. I have reviewed the remake of your shades and show that they were successfully delivered as of 2/6/25. This is per ***** Tracking #: 771828274130. 
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 
  

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is *******. The order is under ******* **** or **** ***** the email on file is ******************** placed a warranty claim that was approved on 12/20/2024. The ship date was 1/1/25 for the ***lacement. We never got any shipping conformation so we called and were told it got pushed to 1/13/25. As of 1/15/25 I spoke with a customer service *** on their chat and it has been moved to 1/21/25 for shipment. I feel like we are being pushed off because it is a warranty claim and who says it wont get pushed again. I asked the ***resentative several times for contact information and they refused. Wait times to talk to anyone are outrageous. There has not been ANY communication from select blinds about the delays unless we reach out to them. This is poor customer service and I am getting worried that they are not going to fulfill their obligation or that we are being scammed by them.

  

  Business Response

  Date: 01/16/2025

  Hi ****, 
  
  Thank you for your feedback on your SelectBlinds Order. I have reviewed the remake and do show that it has been processed and confirmed, by our production team. At this time, it has entered into production, with an estimated shipping date of 1/21/25. Once it has shipped, you will receive an email with the tracking information on it. The remake has also been expedited, to complete this process as soon as possible. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 01/17/2025

  While I appreciate the attempt to have this expedited, it should not have needed to take me filing a BBB complaint to have this issue resolved. They blinds are almost a month behind the original ship date I was provided.

  How will this be resolved if the date is pushed out yet again? I do not have blinds in my bedroom because of this. I would need to purchase them else where. If they are delayed again, how would I be compensated? This whole process has consumed a lot of time due to having to hold and your wait times.

  Once I have received the blinds (assuming they ship 1/21) and arrive in good working condition I would be ok closing this out.

  

  Business Response

  Date: 01/27/2025

  Hi ****, 
  
  Thank you for your response. I definitely understand and want to ensure that the package is delivered as well. In looking at ***** Tracking #: ************, I show that the remake order has been delivered as of 01/25/25. Please let me know if you have any questions or concerns, regarding this delivery. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a home builder. And we had ordered these blinds direct due to their advertisement of 3 to 5 day shipping. Our order was shipped on 12/31. The order is not ************ does not give me a delivery ******* has been two weeks.This is unacceptable, and it is delaying closing for our home. The chat customer service has been useless. All they're saying, is it was stuck in customs which they don't advertise?These are shipped out of country. If we don't get these blinds by tomorrow, then we will have to delay closing on a house which will cost daily fees. They have not offered any kind of compensation nor rectify this situation in any way. This is unacceptable, and their website is completely misleading, and it's false advertising. We're going to have to go local and buy store.Bought blinds in place of these.If they are not received in time

  

  Business Response

  Date: 01/15/2025

  Hi ****, 
  
  We appreciate your honest feedback about your SelectBlinds order. I have reviewed your order and show that the items have been delivered, as of 01/14/2025, per ***** tracking #: 771134673461. 
  
  We appreciate your patience and assistance with this process. Have a great day!
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are defective. The material is too thick and it does not roll up which makes these expensive shades useless. I asked to return them and have another type of material put on the rollers. They advertise a 90 day guarantee of satisfaction. This material also smells bad which may be hazardous to my health. They are probably illegal in **.

  

  Business Response

  Date: 01/15/2025

  Hi **** ****, 
  
  Thank you for your feedback on your recent SelectBlinds order. I have reviewed the photos and videos you provided to our **************** team and will be able to assist with a credit for all 3 shades, on your order. I know your original request was to just have a different fabric, however that is not able to be done on the same order and would require a new order for the item you wish to switch to. 
  
  We do offer two options, for the credit to be applied. I am able to apply the full amount of $167.70, either on your SelectBlinds account as Store Credit to be used on a future purchase, or I can process a full refund of the same amount, back to the original payment method. Please let me know how you would like to proceed with this and I will be more than happy to assist!
  
  I look forward to hearing from you. Have a wonderful day! 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order 2 shutters on 10/08/24, My credit card was billed the total amount. I have received 1 shutters on or around 10/18/24. shutter #2 was suppose to ship on 12/26/24. I have contacted select blinds on 4 different occasions and have not received any satisfaction as of today 1/8/24. I have been hung up on twice and lied to. All I want is my shutter.

  

  Business Response

  Date: 01/27/2025

  Hi ********, 
  
  Thank you for providing this follow up on your SelectBlinds order. I have reviewed your order, to see why the shipping has been delayed. In speaking with our production team and shipping carrier, it does appear that the shipping has been delayed due to the wild fires in **********. This has prevented the shipment from leaving the port that it was received at. 
  
  However, I did receive notification today (1/27/25) that the shipment has started to move and an estimated date of shipment should be available soon. As soon as the tracking information is available for this, we will email you directly. 
  
  We appreciate your patience and assistance with this process. Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/28/2025

  Although I am glad that the shutter is supposedly on its way.

  The shutter was scheduled to ship on December 26, weeks before the LA fires. 

  So using the fire as an excuse is not satisfactory to me

  

  Business Response

  Date: 02/14/2025

  Hi ********, 
  
  Thank you for your patience as we have been working to resolve this issue. I have reviewed your order and show that the Designer Stained Shutters (21 7/8" x 34 7/8") have been delivered today (2/14/25), per ***** Tracking#: 772038896240. 
  
  Have a wonderful day! 
  
  -Brendon 

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for three roller shades through Select Blinds on 12/2/2024. When the roller shades were properly installed on 12/22/2024, they were deemed to be defective. Per the companies policy, they only offer refunds on defective products. I chatted with Select Blinds customer service via website on 12/22/2024 and the agent attempted troubleshooting with us. We also sent a detailed video showing the issue. We attempted the “un roll and re roll” method she sent us via video, which did not work and the shades remained defective. At this point, we were only interested in returning the products and a refund in payment. The customer service agent advised she would send our request to the facility and it would be processed in 1-2 days and we would receive an email update. On 12/27/2024, we still had not heard anything back from customer service so I sent a follow-up email. On 12/31/2024, customer service advising we had to pull the shade straight down to roll back up. I responded that same day expressing that is exactly what we showed in our initial video sent to customer service and which not work. Again, I now have received another email saying the company will follow up in 1-2 days (this was on 12/31). It is now 1/4/2025 with no refund nor communication by the company Select Blinds. For spending hundreds of dollars on window shades, we expect them to at least roll up and down with ease, which being roller shades, is expected. In this case, the window coverings did not roll back up at all after many attempts and troubleshooting. All three shades were defective and we are very unhappy with the lack of communication and rectification of this issue.

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  

  Business Response

  Date: 01/06/2025

  Hi ****** 
  
  We appreciate your honest feedback, regarding your Classic Vinyl Blackout Roller Shades and I am sorry to hear of any troubles you have been experiencing with your shades. I do understand that you have gone through the different Tech Tips that we have provided to you, to try and adjust the shades, but there has been no change. 
  
  At this time, for your refund request, we do require a video showing each affected shade and the issue it is having. I understand you have provided a video previously, however in that video only one shade was shown and the shade was being pulled in an outward direction, not straight down. The reason this is important, is that pulling the shade in an outward direction will lock it and may be causing the issue you are having. 
  
  Please provide these videos for each shade, in a response to this complaint or you can email them directly to me at [email protected]. In each video, please pull the shade straight down and from the center of the bottom rail.
  
  I appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  Customer Answer

  Date: 01/06/2025

  Hello, I emailed the videos requested

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  

  Business Response

  Date: 01/07/2025

  Hi *****, 

  I appreciate your prompt response and for providing those videos. They have been received and provided to our Production Team, for review. This process can take 24-48hrs and I will follow up with you, once that has been done.

  Have a wonderful day! 

  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 01/07/2025

  thank you

  Customer Answer

  Date: 01/07/2025

  thank you

  Customer Answer

  Date: 01/07/2025

  thank you

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Order # ******** placed on 12/3/2024 2. Items Received 12/14/2025 3. One of the two items came damaged 4. Contacted support via chat app on 12/16 and asked for a ***lacement to be sent to me - I was asked to provide video evidence 5. Contacted support via chat app again on 12/16 and provided video - was informed they need to send that video to the factory before they could make a determination - i asked how long that usually takes and was informed there is no usual timeframe (but about 2 days) - I informed the *** I would follow up Thursday 12/19 or Friday 12/20 6. I follow up one of those two days and was informed that there was no email from the factory yet 7. No communication since 12/20 8. Chat app has been down 1/2 and 1/3 9. To talk to a support agent on the phone about an open order, they send you text and hang up - I texted today 1/3 and have not received a ***ly 10. I just want a ***lacement blind (for the 1 damaged sent to me) , I will gladly send back the damaged one after I receive the ***lacement for QA

  

  Business Response

  Date: 01/03/2025

  Hi ********, 
  
  Thank you for your feedback on your recent SelectBlinds order and remake request. I will pass this along to our team so we can improve our customer experience. 
  
  I have reviewed your order and do see that a remake was approved by our Production Team. Due to this, I have submitted the remake for your shade - Cordless Blackout Cellular Shades (38" x 78"). The current estimated shipping date for this remake is 1/9/25. Once it is ready to ship, you will receive a new email with the tracking information on it.
  
  As for the shade that is damaged, there is no need to send that back to us, as we do not require that for our warranty remakes.  
  
  We appreciate your patience and assistance with this process. 
  
  Have a wonderful day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 01/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missing adjustment wand for 111-inch width blinds. Seemed almost impossible to get in contact with someone at business since I placed order. Tried chatting with someone. Got jerked around for a hour. Asked for pictures. Pictures wouldn`t go through. Finally got someone on phone after calling several times and seemed hours on hold. Was assured missing part would be sent to me. Never received email confirmation or part. Tried calling again. Can`t get through to anyone. Feel this problem should have been easily rectified.

  

  Business Response

  Date: 01/03/2025

  Hi *******, 
  
  Thank you for your honest feedback about your recent order and the missing tilt wand. I will pass this along to our team so we can improve our customer experience. 
  
  Additionally, I want to confirm with you, that a replacement tilt wand has been ordered, per your request. I have requested the tracking information for this parts order as well, from my production team and will provide it as soon as it is available. 
  
  I appreciate your patience and assistance with this process. Have a great day!  
  
  Thank you! 
  
  ******** SelectBlinds Brand Ambassador