Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several blinds the end of Apeil. May 7th my checking account was charged for the blinds. May 8th I get an email saying my blinds are on the way. Nothing. I've called three times and get the same story. The blinds are in customs in *********. I've asked for a refund each time and are being denied. I have a hard time believing my blinds are sitting in customs and even if they are, they're not doing me any good. I am frustrated. Please help.

  

  Business Response

  Date: 06/30/2025

  Hi Thad, 
  
  Thank you for your response. I was able to review your SelectBlinds Order#: 10524442 and can confirm that a full refund in the amount of $161.29, has been processed back to the original payment method. Please allow up to 5 business days for this refund to fully reflect on your end. 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********. The blinds that we received do not fit on the bracket that we were sent. We have tried repeatedly to fit them on, we watched videos on it, my husband is very handy. We were just sent the wrong thing. Despite many calls, emails and texts to customer service, I can't get them to send me the correct item. They insist that they sent the right thing and refuse to admit their error. This has been going on for weeks and weeks. They asked for pictures, we sent pictures. They wanted a video of us trying to install it, we sent the video. Every communication is ignored, or if I can get through at all, it's to the off shore customer service where they are only able to read from a script and tell me to send another email. It's impossible to speak to anybody who can actually help.

  

  Business Response

  Date: 06/25/2025

  Hi Tanya, 
  
  Thank you for reaching out and providing this feedback. As discussed, a remake has been processed for the one shade - Select Light filtering Cellulars (58 5/8" x 34 3/4") for Room: Bedroom | Nathan. The estimated shipping date for this remake is 7/3/25.
  
  Additionally, due t the issues you have experienced, I have processed a 10% credit, back to the original payment used, for this order. Please allow up to 5 business days, for that to process. 
  
  We appreciate your patience and assistance with this process and hope you have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  

  Select Blinds states that our replacement should arrive next week.  If we do receive what we ordered & everything fits, the issue is resolved.   

  I have reviewed the response made by the business in reference to complaint ID 23511698, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Tanya Wolf
  
  
  
   

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered five (5) shades with no drill head rails from SelectBlinds on May 26, 2025 after confirming measurements with their sales team. I ordered 2 shades with 31 width, 2 shades with 39 width, and one safe with 37 width. They arrived on June 12, 2025. Each headrail, when the lever was pushed down (to lock the headrail in place) was a half inch to a full inch longer than the measurements I gave. I have spent hours trying to resolve with customer service, they requested many pictures (attached) and they have alternatively told me that I am correct and something went wrong, and that the issue is the shape of my windows (disproven in the pictures of the head rails in the middle of my windows has nothing). they simply do not fit. I requested to speak to a supervisor and was told a call was scheduled but I never received one. All I want is replacement head rails that match the measurements I gave. The shades themselves are all perfect. I received no advertisements for this business.

  

  Business Response

  Date: 06/20/2025

  Hi Grace, 
  
  Thank you for reaching out and providing this feedback on your Order#: 10565572. I was able to review you order and the photos provided, for this issue. Additionally, I see that you have spoken with one of our Supervisors and were able to have remakes submitted for the affected shades, at the adjusted size needed. 
  
  At this time, the estimated shipping date for the order is showing 7/7/25 and once they are ready to ship, you will receive an email with the tracking information. 
  
  Have a wonderful day! 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ***** shade for my kitchen window. The shade took forever to arrive, and once it did I was so excited. Upon opening the box I noticed multiple rows of the sisal weaving no unraveling. It was incredibly disappointing after waiting so long and paying a high price. I reached out to them right away to have a new one made with thewarranty they offer. They ignored me for over 2 weeks, I contacted them multiple times in between via email and chat and was never given a response. After about 3 weeks, their response was to hang up the shade anyway which is absurd. Youre telling me I need to have someone come install a broken shade so I can take more photos of it while hung? What difference would that make? I was more than happy to send photos of it NOT hung. After I said Im not going to waste my time having that just to take it down and get a new one, they DENIED the warranty claim. So they offer a fake warranty and send out damaged products? I disputed this charge with my bank and I will be telling everyone I know not to shop here. This is ridiculous. I will add that I do interior design work on the side, and my aunt is a professional designer and we will be advising our clients about this. I will also add that my family works in media and will broadcast this if not handled. I expect my full refund for this since I will be purchasing from a different company.

  

  Business Response

  Date: 06/20/2025

  Hi Linda, 
  
  Thank you for reaching out and providing this feedback on your Order#: 10554673. I was able to review the photo you provided and have processed the refund for your order in the amount of $184.67. this has been processed back to the original payment method and can take up to 5 business days, to fully complete. 
  
  I appreciate your patience and assistance with this process. Have a great day! 
  
  Thank you. 
  
  – Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I ordered 8 Roller Shades from Select Blinds. The price was $421.37. We are getting ready to sell our home and wanted to ***lace the shades we currently have. I finally opened the box on 5/25 to hang them, and this is when I discovered they are the wrong size and none of them fix my windows. I incorrectly measured the shade itself instead of the roller which is what should have been given. On 5/26, I contacted Select Blinds via phone. The *** gave me an email and said I needed to send pictures showing the correct measurements of my current shades, which I did the very same day, 5/26. Somebody has reached me via text and another person via email. They both ask for me to send the pictures even though I have 3x now. I send them, and then nobody responds. After a few days of no response, I'll email them, and then the process starts all over. At this point, they have stopped responding which is not okay. I have $400 in shades I cannot use. A have attached a photo of their website saying "Measuring your own windows can be intimidating. But with our FIT Protection, you can order window coverings online with confidence. Our FIT Protection can be purchased..." I also provided a screenshot showing the warranty was included for free and they have a 90 garentee. They need to either ***lace my shades or give me a refund.

  

  Business Response

  Date: 06/20/2025

  Hi Bridget, 
  
  Thank you for reaching out and providing this feedback on your Order#: 10416989. I was able to review all of the details for your order, as well as the photos you have provided both to our Customer Service team and on this complaint. In looking at the photos of the shades you provided, all of the shades seem to be either from other orders or different companies. None of the shades from this order, were included in the measurement photos. Additionally, if those are the shades that are needing to be replaced, we do not recommend measuring the shades themselves, but the window frames. Measuring the old shades, when ordering new ones can cause the measurements not to match, due to production and deduction steps taken. 
  
  In regards to the FIT Protection, this is a feature that is offered, however not included in the screenshot you provided is that it is required to be added at the time of purchase. The FIT protection is not something that can be added after the order is completed. Due to that, any changes that would need to be made to your order, would need to be under the 90 Day Remake option. This would allow for the shades to be remade with the requested changes and we would apply the original discounts, plus an extra 10% off of the purchase price of the remakes. If you would like to proceed with the 90 Day Remake option, please reach out to us at 888-257-1840. 
  
  Thank you. 
  
  – Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 17, 2025- Ordered custom blinds Order #: ******** Date Placed: 5/17/2025 Items: 6 Total: $1,184.70 Shipping Address ***** ****** ************************************************ I saw on my order that the blinds were on back order I reached out to customer service to get a ********** one answers the phone, email or chat.I then see on 6/9/25 that my order was complete.6/9 shipping tracking number not available. **************** could not locate my order, said they cannot find the tracking number. I asked for a full refund, I have not recieved the product and I do not trust that if I do, that their warranty and claim department would hold up their policies. Seeing as how I cannot get a live person to speak, email or chat with me. I want a full refund as we have ordered from another complany and they will be here on my door step tomorrow!

  

  Business Response

  Date: 06/20/2025

  Hi Mindy, 
  
  Thank you for reaching out and providing this feedback on your Order#: 10532146. After review of the shipping status on your order, we do show that it is expected for delivery today (6/20/25), via the appointment that you scheduled with the shipper: Pilot. This is per Pilot tracking #: 801437324. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day!  
  
  – Brendon, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 motorized shades w/o remote and 2 motorized shades with 6 channel remotes. I paid the "with remote" premium for both of the shades I ordered with remote. They sent me 4 shades and 1 remote and say I don't get the second remote. What they sent me was what I would get if I had ordered 3 shades w/o remote and 1 shade with remote. And it would have cost less because only 1 blind would have had the "with remote" cost premium. They refuse to send me the second remote. Hours of calling and waiting and waiting and calling, and promises of callback from a supervisor but I never get a call. I am now disputing the credit card transaction. TOTAL NIGHTMARE.

  

  Business Response

  Date: 06/20/2025

  Hi Jeffrey, 
  
  Thank you for reaching out and providing this feedback on your Order#: 10512078. I show that per our email conversation, the missing remote for your order was placed on 6/17/25 and shipped out on 6/18/25. The tracking for this remote is USPS Tracking #: 9400109105156141178993, which you can reference to follow the shipping process. 
  
  We appreciate your patience and assistance with this process. 
  
  Have a great day!  
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23481692, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  - I have now received the missing material.
  
  
  
  Regards,
  
  
  
  Jeffrey Ely
  
  
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 blinds from Select Blinds in the color Tundra, which is cream/ off white according to their customer service representatives. I spoke with them twice. I received my blinds and they are white. Immediately I called was told to send them a picture of the blinds, receipt and boxes that blinds came out. Did that and the receipt clearly shows I ordered tundra the blinds and boxes shows white. I have been getting the run around for 3 weeks. They will only give me a 10% discount if I reorder. Thats IT!!! That is their only resolution. I will Never do business with them again. FRAUD

  

  Business Response

  Date: 06/11/2025

  Hi ******, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#:10480179 for the 2" Routeless Faux Wood Blinds in the color Tundra.
  
  For this issue, we do need to send you a sample of the blinds, in the color "Tundra", to verify the color received. I have placed this order and it should ship out within the next 1-2 business days and arrive within 2-3 days of that. Once received, please compare it to the blinds you have, to see if the color matches. In the event it does not, we will need photos with the sample next to the blinds, showing this difference. In that photo it is important to make sure the light is the same and that the label on the sample is showing/visible. Please either include those in a response to this complaint or you can email them to me directly at *********************************************************************************************************
  
  Additionally, I do want to advise that the color listed on the box or packaging may differ, as our production team will sometimes have different names internally, than what is shown on the site. That being said, the color is not incorrect, just a difference in names.  
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7 custom blinds from Select Blinds, 5 of which were motorized. I received the blinds on 5/15/2025. Four of the motorized blinds worked perfectly but the kitchen window blind would not charge and still does not work. I called Select Blinds and was forced to commute through email and chat as they will not speak to customers on the phone unless they are ordering product. I filed a warranty claim and sent three videos of the blind not working. It is now 06/08/2025, I received an email indicating they are rejecting my claim because they havent heard from me, I completed a customer service survey yesterday evening and left an unsatisfactory customer service review, I believe this is why they rejected the claim. The product did not function from the very first day I received the blind. I will have to order all new blinds from another company to get all blinds in my open floor plan to match, because they were custom *********** attached are of the kitchen window in the up position because the motor will not charge, two other photos are of the working blinds.

  

  Business Response

  Date: 06/11/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ********, as well as the videos and photos you provided. 
  
  After review of the videos you sent in, I have processed a remake for your Classic Roman ****** (30 1/2" x 35") for Room: Kitchen. At this time, the estimated shipping date for this remake is 6/25/25 and once it is ready to ship, you will receive an email with the tracking information. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2025 M05 25 15:49:51 UTC, Andrealiquidart ************************* wrote:Our order(Order #: ********) was received with too many mounting brackets and not enough handles. Please send two additional handles.The bathroom/north blind creeps up when fully extending the top up and bottom down simultaneously.Please advise, thanks ---------- Forwarded message ---------From: ****** LiquidArt <*************************>Date: Tue, May 27, 2025 at 8:03AM Subject: Re: Select Blinds - Re: missing handles, blind creeping up To: Select Blinds <*************************************************************>The customer service needs to be much better. I'm pretty sure I was very clear what is needed. TWO *********** what do I do with one blind that is moving up when fully extended - in other words; the shade does not stay fully open when fully extended from top to bottom.Thank you ******

  

  Business Response

  Date: 06/11/2025

  Hi JB, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ******** and want to apologize for the missing Cordless Lift Handles, from your order. I have processed a parts order, to have the missing handles sent to you. 
  
  Please allow 2-3 business days for processing and 3-5 business days for shipping. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador