Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with this company has been a hassle. I had a pair of blinds that were being shipped from ***** and ***** never delivered them. They held them for days and while I was trying to figure out where they were being held, I called Select Blinds to help. Someone finally told me where the blinds were located, and that I could pick them up. I went to the ***** facility and they told me that they told the shipper days ago they were going to ship them back. I now do not know where the blinds are and no one in customer service can tell me when they will be redelivered back to me or if they are sending me new ones. Everyone in customer service keeps telling me they will email me back, which they don't, and that they have "escalated my request". No one has emailed me back and calling them proves to be no help. My order was well over $1.5k so you would think they would be inclined to be more helpful. I am disappointed in their lack of communication and resolution. At this point I guess I will keep calling them to see where my blinds are and when I will receive them since requesting a refund has also been "escalated" but no response has been sent to me. Nonetheless, I will not be buying from this company again.

  

  Business Response

  Date: 06/11/2025

  Hi Yohatzi, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ******** and the shipping details for each of the items on your order. 
  
  At this time, I am showing that all items on your order, have been delivered. These include the items from your original order, placed on 5/12/25 and I have included the ***** Tracking numbers, below, for reference. 
  
  Additionally, I do show that 2 of the shades on your order for Room: Kitchen | Sink Right and Room: Dining Room have remakes that have been submitted and are still in production. As soon as they have shipped, you will receive an additional email with the tracking information for them, included. 
  
  ***** Tracking Numbers
  -447742879765
  -447742879125
  -881402693529
  -881378313878
  -440513811063
  -288747659640
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Honeycomb Blind with remote in October of 2025. The blind was excellent until the battery was no longer working in the remote. I have attempted to get a representative to resolve this issue repeatedely. I worked with ********** the 1st time via phone and never was able to charge the blind with the cord provided. I asked for a new cord. I never received one. I asked a friend to help, we finally used her cord and the blind recharged correctly. I attempted to pair the blind to the remote using the video provided. I understand the P2 process. I reached out last week and finally got a text tonight. They are reviewing my order 40 minutes later, no response. When I charged the unit I had to duct tape the cord to the wall abovel to get a connection. Might the motor be angled up higher then I can reach? I am looking for solutions but am unable to get any type of assistance from Select Blinds. I would hire someone to repair it but I am told no one is available. They were available to install but NOT to repair.

  

  Business Response

  Date: 06/05/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order. I was able to review your Order#: *******, regarding your cellular shade. I am sorry you are experiencing this issue with the remote and motor.
  
  To best assist in seeing what may be causing this issue and the steps to correct it, we will need a video of the issue. Please attach this video in a response to this complaint, for us to review. If the video will not attach or is too large, you are also able to email it directly to me at ********************************************************************************************************* 
  
  I appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 8 shades from this company in May 2025, disregarding the general cheapness of the product, one of our shades broke within a month of having it. I tried using the support chat, I tried emailing, I finally got through to someone using their text messaging and it literally took the support agent about 2-3 days between each reply. When I expressed my disappointment, he ghosted me and never replied to the texts again. When I tried to call the number on their website, it said the call cannot be completed as dialed. So now its June and my issue has not been resolved. Never in my life have I experienced such terrible customer service and bad business practices. The agent said his name was *******.

  

  Business Response

  Date: 06/04/2025

  Hi ******, 
  
  Thank you for reaching out and providing this feedback not just on your recent SelectBlinds order, but with our **************** team. I can assure you this is being reviewed and addressed. 
  
  I was able to review your order#: ******** and do see a remake has been submitted for this issue. The current estimated shipping date for this remake is 6/18/25 and once it is ready to be shipped, you will receive an additional email with the shipment information. 
  
  I appreciate your patience and assistance with this process! Have a great day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/04/2025

  Yes you finally replied to my messages shortly after I filed this complaint. But I did not approve that solution, you just immediately started the process of shipping a replacement after TWELVE days of ignoring me. My dissatisfaction goes so far beyond a replacement at this point. I also previously expressed that all of the blinds are of trashy quality anyways and that complaint was ignored. I specifically asked for a refund or credit, and that was ignored. 

  

  Business Response

  Date: 06/05/2025

  Hi ******, 
  
  Thank you for your response. I apologize for that misunderstanding. At the time this BBB Complaint was received, I show that the remake had already been submitted and provided the details for that. 
  
  After further review of all communication with our **************** team, I do show your request for a refund. For the one affected shade, I can assist with this process, but I would also like to clarify if your request is for the entire order to be refunded as well? If so, we will need a video showing the defect/issue with each shade, so that we can submit that request. Please provide a video for each affected shade and specify which shade the video is for. If those are unable to be attached in a response to this claim, you are welcome to email them to me directly at ********************************************************************************************************* 
  
  I appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not recieved my blinds and ***** never recieved them eigher.Its been about one month since I ordered them.

  

  Business Response

  Date: 06/05/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order. I was able to review your Order#: ********, partnering with my production team to see what may be causing the delay in shipping for your order. At this time, it appears the order was lost in transit and unable to complete delivery. Additionally, as this product is no longer available, so I am unable to submit a remake for you. 
  
  Due to the above items, I have processed a refund in the amount of $77.21, for the full order, back to the original payment method. Please allow up to 5 business days, for that to fully process. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company doesnt stand behind their warranty they promise when purchasing from them. I purchased and every shade just about is broken and will not stay up. The worst one is the large one I bought. Contacted and customer service tried to tell me I didnt know how to pull the shade up properly and therefore wont help. I know how to operate a shade. These shades are defective and I spent a lot of money on them. Now, I have no way to replace them and they stay down all day. So much for a nice bright house. Super disappointed in the lack of care or concern by customer support. They requested videos which I sent and clearly showing they wont stay up. Clearly its an issue with the blinds. I wouldnt recommend you use this company. Find one that stands behind their products. Super disappointed and frustrated.

  

  Business Response

  Date: 06/04/2025

  Hi ****, 
  
  Thank you for providing this feedback on your SelectBlinds roller shades. I was able to locate your order#: ******* and view the videos you provided to our **************** team. After review of the videos, I show that they were being adjusted/raised from the fabric on the sides. Doing so can damage the shade and cause the issues you have been experiencing. 
  
  To best assist with this, I do need you to provide videos, showing the shades being raised/lowered, by holding the center of the bottom rail. Please include a video for each affected shade, in a response to this complaint. If the videos are unable to be attached, you are welcome to email them directly to me at **************************************** and I will be happy to review them. 
  
  I appreciate your patience and assistance with this process! Have a great day! 
  
  ******** SelectBlinds Brand Ambassador
  

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds were shipped with two blinds taped together with the one being longer than the other. The longer blind inside was cracked. This was for a shore condo so it wasn't installed until we started to get the condo ready for the summer. There was no visible damage that would indicate that the blinds inside would be broken.Select blind says under their warranty they will replace their blinds under warranty regardless of the issue if the blinds are under warranty. They have rejected my claim. And looking at reviews online it seems to be common practice to reject any warranty claim.

  

  Business Response

  Date: 06/03/2025

  Hi *******,  
  
  Thank for reaching out and providing this feedback on your SelectBlinds order and experience with our **************** team. 
  
  I was able to review your order, as well as the photos you provided and have processed a remake, for the damaged blind on your order. The current estimated shipping date for the remakes if 6/10/25 and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: April 21, 2025
  Order Number: ******** Total Order mount (including sales tax) $767.51
  Package ID (shipped via FedEx): ****** Partial Delivery: May 05, 2025
  Issue: Ordered blinds for sliding glass door, only the slats for the blinds were delivered. I contacted customer service on May 05 to report the issue. Since then there have been multiple email exchanges, and six different customer service representatives and a Brand Ambassador involved, all committing that the balance of the order has been shipped and that a tracking number is forthcoming. As of May 31, no tracking number has been forwarded and the balance of the order has not been received. I cannot hang blinds without the header and other required hardware. I want a full credit back to my credit card. I do not want a store credit as I do not trust this company to get an order right, and I still need to cover that sliding glass door. I have uploaded a Word document, detailing the phone call and email exchanges with this company.

  

  Business Response

  Date: 06/03/2025

  Hi *****  
  
  Thank you for your email and for providing that information, regarding your experience with SelectBlinds. I want to apologize for the issues you have experienced up to this point, as that is not what we aim for, with any experience our customers may have. 
  
  I have processed a full refund of $767.51, which has been applied to the original payment method for your order. Please allow up to 5 business days for that process to complete. 
  
  In regards to the parts you have received, so far, there is no need to return them as you are welcome to dispose of them. 
  
  I appreciate your patience and assistance with this process and hope you have a great day! 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
   
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I placed an order for 2 classic cordless woven wood shades in ********--loved & paid $200. April 2025, one of the blinds broke. I contacted Select Blinds customer service chat,sent a pic, issued a replacement. Color of the replacement shade is nowhere even close to the one I originally ordered.Contacted again--asked me to remove the shade and lay it next to the old one. A ticket was created on my behalf and the facility addressed my order concerns, explaining that the reason for the discrepancy in the name is that we cannot guarantee color matching across different batches. However, if I examine the material they are indeed the same. Thank you! NO, absolutely not thank you. I responded to the email and did not receive any correspondence back. Again, I called and received a new representative and spoke to them and sent pictures of what I am dealing with. Again, I received an email saying the production facility is requesting my assistance in locating the dye lot number on the remake that I received. I took the picture and sent them, even stating that the dye lot numbers on both shades match, but there is obviously a huge discrepancy. I have yet to hear anything back and its been days.May 12th-customer service representative emailed me let me know that they were currently awaiting a response from the production facility. May 15th-another email again asking me to check the dye lot color of both of my products and provide the dye lot number of my original purchase and the new item I received; I did. May 16th received an email saying thank you for your clarification on this matter and once again they have reached out to the production facility. Follow up emails on May 19th, 20th, 22nd-no response.May 27th called; asked for the resolution I would like. Told them since they cannot guarantee me an exact color match, if they would be willing to send me 2 blinds to guarantee matching--said 48 hours I'd have a response--May 31st, nothing.

  

  Business Response

  Date: 06/03/2025

  Hi ****,  
  
  Thank for reaching out and providing this feedback on your SelectBlinds order and experience with our **************** team. 
  
  I was able to review your order, as well as the photos you provided and have processed remakes for both of the shades on your order, to ensure that that are matching from the same dye lot. The current estimated shipping date for the remakes is 6/13/25 and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made a purchase for blinds, they never arrived to my home, i reached out several times about this and stated i needed a refund as i couldn't wait another month for a reshipment, they stopped replying to me and then i saw they reshipped anyways instead of refunding me like i had requested. now they are refusing to help me!!!

  

  Business Response

  Date: 05/28/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your recent order with SelectBlinds. I was able to locate your Order#: ******** and see the original order, as well as the remake that was processed for it.
  
  I understand you have requested a refund for your order. While this is normally not an option, due to the custom nature of our products, I would be able to process a refund for you, with proof of donation for the remake shades you did receive. All you would need to do is donate the shades to a local charity of your choice and provide a photo of the donation receipt either in a response to this complaint, or you can email it directly to me at *********************************************************************************************************
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th, I called customer Service at ******************** to inquire about the name of the color of two blinds I had purchased in August 2023. The customer service representative looked up my past order and sent me via e-mail a copy of the order. The color that I ordered was NAUTICAL GREY. I wanted to know the color so I could order three (3) additional blinds for the same room since two of the blinds which I had previously ordered from Select Blinds malfunctioned; I was unable to raise two of the blinds. Now that I had the color I went on the site and entered Lifestyle Light Filtering Cellular - Nautical Grey in the space "What are you looking for". The site opened up with a picture to the left of the blind and various boxes showing the colors that were available. I scrolled down to the bottom left and chose NAUTICAL GRAY. (order #********) The system highlighted the box indicating that was the color I chose, and I subsequently chose the size and remaining features. Select Blinds was offering a 50% discount. At the end of the page the total price of $1087.86 - 50% + 5-year warranty came to $674.47. At this point, I called a design consultant to inquire about any additional discounts that may be available. She advised me that she could give me an additional 10% off, reducing the price to $620.08. She asked me if I was satisfied with the new price when she sent me a copy of the order via e-mail. Because the design consultant asked me to focus on the price, I didn't notice that she changed my color from Nautical Gray to Modern ****** I DID NOT CHOOSE MODERN BROWN ON THE SITE. When the shades were delivered in early May, I was SHOCKED to see that the blinds were Modern ****** I called customer service on two occasions. On May 14, 2025, I spoke to SATISH in customer service regarding the receipt of the wrong color. Spoke to **** on 5/20 or 5/21 and she said she would get back to me by Thurs. or Friday. No one responded with a resolution.

  

  Business Response

  Date: 05/28/2025

  Hi **********, 
  
  Thank you for reaching out and providing your feedback on your SelectBlinds order. I was able to locate your order and review the details for it. I show that you ordered 3 of the Lifestyle Light Filtering Cellulars (66 x 48). I show when the order was placed, the color selected was "Modern ******* That being said, when speaking with our Design Consultant, this information should have been reviewed with you to ensure all items you selected online were correct, however this was not done. Due to that, I would like to assist with processing the remake of all 3 shades, in the new color. 
  
  Please confirm if I am ok to process all 3 shades remakes in the color "Nautical Gray" or if you had any questions, before I do so. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** ********-******