Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******* at the Better Business Bureau,I am writing to file a formal complaint against Select Blinds in relation to an order I placed and the subsequent poor customer service I have experienced.Initial Order and Miscommunication: On October 31, I placed an order with Select Blinds. I was assured by a representative that my order would be shipped by November 13. This promise was not fulfilled. When I followed up, I discovered inconsistencies in their communication and an undisclosed hold on my order.Request for Fair Resolution: Given the delay and poor communication, I requested a reasonable resolution of a 15% discount and expedited shipping. This request was made to address the significant inconvenience caused by their service shortcomings.Denial of Request and Refusal to Cancel: To my dismay, Select Blinds not only denied my request for a 15% discount and expedited shipping but also informed me that they could neither refund me nor cancel my order. This rigid stance demonstrates a concerning lack of customer care and flexibility.This entire experience with Select Blinds has been both frustrating and disappointing. Their unwillingness to provide fair customer service solutions compels me to seek the assistance of the Better Business Bureau. I hope that through your intervention, a fair resolution can be reached and that I can get 15% discount instead of the 7% they offered which comes out to only $79 in a refund.

  

  Business Response

  Date: 11/22/2023

  We humbly apologize for the delays on your order as our fraud check software appears to have flagged it in our system and prevented this from starting production. Due to the delay, we'll honor the 15% refund you are asking for, upgrade your warranty to give you peace of mind for multiple years, and dilligently work to get this order shipped out.  We know this will not make up for lost time but hope to keep you as a satisfied customer once these stylish ***** shades are installed in your windows. 

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 faulty blinds via order number *******. One with a size issue for which a replacement was sent. For other 2 they sent me parts and want me to repair those faulty blinds myself. I have zero experience doing DIY. As the blinds I received were faulty I want those be replaced and I want to send the faulty ones back. They are expecting a customer to fix the faulty ********************** which is just awful. Need an exchange or a refund for these faulty ones and want to send them back.

  

  Business Response

  Date: 11/13/2023

  If the issue can be quickly resolved by an expedited parts shipment, we typically attempt to take that route instead of remaking entire products. You are covered under our warranty and our team will remake your shades to make things easy for you.  Please expect a call from our management team to finalize this.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got cordless lift blinds and installed them following the instructions. Everything fit in place but when I used the blinds the tab that connects to the idle bracket comes out of the slot and rolls around. This removes the tension so the cordless blinds cannot be closed! I've reset the tab in the slots many times (there are two slots) but every time it pops out of the slot and rolls around loosely which makes the shades unusable. I wish there was just 1 slot that worked instead of 2 slots that don't work because they are not tight enough to hold the tab once there is any pressure applied. I've tried contacting customer support but the chat option won't work and there is no email option. I tried leaving a review for the blinds I purchased but I couldn't leave a review.I custom ordered the blinds with details below:Order #: ******* Date Placed: 10/7/2023 Items: 1 Total: $99.25

  

  Business Response

  Date: 11/10/2023

  We have no records of any prior interactions from you and we always ask that you give our team a chance to resolve the issue before escalating matters.  Our team is available 7 days a week via phone, email, texting, or live chat.  Our management team will reach out to make sure your issues are addressed to your satisfaction. Please work with them directly and we can solve anything for you!

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/2023, I called Select Blinds to ensure I'd order the correct mount type. From what I read on their website it seemed that I should use an outside mount. However, when I called, the customer service rep told me that I could use an inside mount after I told her that I had 1-3/4" available to mount to the blind. I went with her recommendation - Order #: 9421089; $394.75. When the blinds arrived, it was immediately clear that there was not enough space for an inside mount. In addition, some stain was missing on each blind, a wand was missing and a valence was missing.On 10/9/2023, I called to discuss the issues. I explained what I wrote above. ******, the representative, asked me how much space I had and I told her 1-3/4". She told me she can see what the issue was because the inside mount can be done with 3/4", but a flush inside mount requires 4". She said she would have the call pulled to check the conversation and find a way to move forward.On 10/10/2023, I received an email, saying, "We have heard back from our managers after listening to your phone call on October 2, and it has been determined that unfortunately, if you would like an outside mount for your 2" Simple Wood Blinds, you would need to re-purchase them with the correct feature. For an issue like this, we have our 90-Day Customer Satisfaction Guarantee, which means you can re-purchase your blinds using the same discounts you originally purchased with (35% off + 10% off + 5% off) and then you would receive an additional 10% off of that price."That is unsatisfactory. I relied on the expertise of their employee when placing my order, spent $394.75 and got a product that is totally unusable. I want a total refund. Thank you.

  

  Business Response

  Date: 11/06/2023

  We've made multiple attempts to reach you in the hopes that we can learn more about the experience you had and what we can do to make things right. Please reply to our voicemails and/or emails and we look forward to helping you!

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19 I placed a large order for blinds from SelectBlinds. On 10/3, 2 of the blinds were delivered. No communication from the company until we placed a call to **************** on 10/8 to get a status update on the other 18 that had not entered into production (per their website). The **************** rep looked and informed us that a Cut sheet needed to be filled out on one of the blinds and they were sorry that they hadn't contacted us for this information. Mind you, we placed the order on 9/19. At that time the rep asked the facility if they would release the 17 that had been made already and was told NO, that they needed the cut sheet before they would send the other blinds that were already manufactured. The cut sheet was not needed for the 17 I just referenced. The cut sheet was provided to them the next day. After numerous chats and calls back to SelectBlinds, on 10/12, the **************** Rep ********* called and told me that she had called the facility and that the 17 would be released and sent ASAP and to be on lookout for tracking information. On 10/13 I spoke with a couple of Reps via chat only to be told that they only information that they have is that the blinds (including the one that required the cut sheet that Select Blinds decided to not tell us about) would be 10/19.....a full month after our initial order. This could have been alleviated if the company would have properly informed us what was needed and then followed up on the promise to immediately ship the product that they already had. The number of times that we were told that this mess up would be fixed ASAP and it was set as a "priority" was just that... talk. We have spent over **** dollars and we feel that the company has our money and lip service is more important than delivering.

  

  Business Response

  Date: 10/20/2023

  Your order was put through rush production and has delivered according to our records.  All blinds are made together to ensure *********** is the same and that we can ship your order complete.  Enjoy your new blinds!

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed 9/20/23 with an estimated ship date of 10/3/23. Once the order went into production on 9/21/23, the ship date changed to 10/12/23. Fine. On 10/6/23 I called in for a quote on expedited shipping which was close to $200, so I decided against it. Somehow this quote took my order out of production and started the **************** again. I've been advised that their production facility JUST received the order 10/6/23, and they'll reach out to see if they can expedite the order, but no guarantees. This is completely unacceptable. They should have shipped already, now I'm to wait another month because of an error on the company's end? I want, actually need the order I have already paid for shipped immediately.

  

  Business Response

  Date: 10/12/2023

  All of our blinds/shades are custom-made specifically for your windows and at the specifications you customize on our website. We have a 99% on-time ship rate but unforeseen circumstances due occur from time to time which may lead to slight delays. Your order has shipped and a tracking number has been provided via email. We hope you enjoy your new shades!

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds on 9/13. Told we would receive them in7-12 business days. Tracking originally said shipped on 9/21, then mysteriously changed to 9/28. We cant seem to speak to 1 live person. We keep getting the run around as to where our package is that we paid $520.75 for. We have asked for a reasonable explanation as to where our custom blinds are and when they would be here. All we get are excuses.

  

  Business Response

  Date: 10/09/2023

  It appears that *** experienced operational delays during the shipment of your order.  The original ship date on your order was 9/26 and we handed it off to *** 5 days early on 9/21, which luckily aided in this package not getting further delayed. The packages have since been delivered and we'll notify our *** partners of this issue you experienced.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select Blinds instructs you to send them the exact measurements of your window and that the factory will take the appropriate deductions so that their blinds and their head rails will fit in your window frame. I submitted my measurements of 46 3/8 to them and they sent a headrail exactly the same width. It is a pressure fit mount so it should have been made at least a 1/4 to a 1/2 smaller to fit into the window so when you close the lever that it will fit into the window properly. I have sent them many photos, countless emails and spoken with representatives on the phone at least six or more times from mid August to the present. They insist that their No Tools Headrail (No Drill headrail) was made to the correct specifications, yet there were no deductions made for the size of my window. I have ordered from them previously and they sent the roller blinds and the headrail with a 1/2 deduction and they fit into my window perfectly. But they are saying that my request to make a new headrail for this last order has been denied. What I would like is a new correctly made No Tools Headrail to be made or for Select Blinds to send me regular mounting hardware for the Lifestyle Woven Roller shades and for them to reimburse me for the headrail. The cost of the headrail is approximately $38.00 Thanks!

  

  Business Response

  Date: 10/09/2023

  We take industry standard deductions on our products and we'd love to learn more about why this blinds isn't fitting. We'll do the right thing and make sure everything is correct. Our management team will be reaching out to help finalize this for you.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds from this company on May 24, 2020. By 12/8/2021, I placed a claim for a broken and fraying cord. On 3/10/2022, I placed a warranty claim for another blind whose cord had frayed. On 3/17, I placed another warranty claim for 3 more cords that frayed. On 3/31/2022 I placed another claim for the frayed cord. On June 18, 2023 another claim for a frayed cord. Most of these claims were remade and have done well to date. One of the claims I made on 3/17/2022 was rejected. Today the cord broke as we predicted early last year. We have been extremely careful with this one knowing was frayed and the company didn't feel the need to replace it under the warranty. When I called customer service today, I was told they couldn't do anything about it since it was out of warranty. The designer I talked to told me to replace the blind it would cost me $127,27 and that includes an extra 10% off. All I want is a blind with a thicker cord that won't fray within a couple of years. This company touts itself as having the best blinds. I haven't seen it yet. I can be contacted if more information is wanted.

  

  Business Response

  Date: 10/04/2023

  This isn't the typical experience our customers receive. Our team will be reaching out to get more information and help resolve this claim.

  Customer Answer

  Date: 10/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a blind from them and it failed within the warranty period. Sent photos. They rejected the claim and want a video. A video shouldn't be necessary as the photo showed the broken part.

  

  Business Response

  Date: 09/27/2023

  We received a super-zoomed in photo of a gray part.  We stand behind all of our products and if the product is not working, we always submit an immediate remake. We kindly ask for better documentation so we can better understand the situation so it can properly and quickly be fixed for you. We look forward to making things right.