Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint about my recent purchase experience with your company. On 8/20/2023, I placed an order (#*******) for blinds totaling $2,487.68 with high expectations. However, my experience with Select Blinds has been extremely disappointing and frustrating.Firstly, the quality of the blinds I received was subpar. Many of them had defects, with some getting stuck during operation. These issues are unacceptable given the price I paid for the blinds.The most concerning issue was receiving a blind in a completely different color and shade from the rest, despite my order specifying the same color and pattern for all blinds. When I contacted your customer service, I was told that you could not guarantee the color or pattern, which is a basic requirement when ordering blinds.Moreover, your customer service department proved unhelpful and uncooperative in addressing these issues. I felt unsupported and frustrated, as they did not offer any viable solutions or options to rectify the situation.In summary, my experience with Select Blinds has been a nightmare. You have failed to deliver on promises of product quality and customer satisfaction. I request an immediate resolution for my order and get a replacement for the defected items.I hope you take this complaint seriously and address these issues promptly to prevent others from facing similar problems.

  

  Business Response

  Date: 09/27/2023

  This isn't a typical experience our customers have and our management team will be reaching out to get more details.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have originally purchase these blinds as an investment due to the company advertisement. I discussed this with a representative from their company prior to purchasing and that representative did assured me there was a lifetime warranty, if there was anything wrong anytime as long as I still own the blind it would be covered. Today I contacted them and discussed this mechanism problem on two of the blinds as the document I attached on this complaint and their rep is telling me there are no warranty after 3 years. She/he also mentioned it was only 3 years. The issue is that I've made an investment on these blinds due to an advertisement that says lifetime warranty and there isn't and the blinds are dead or discontinued. I would like to get a full refund because of the hardship of replacing everything in the future due to that advertisement. Those blinds are wireless and I would have to change all of them to work together.

  

  Business Response

  Date: 09/15/2023

  Please make sure to read our warranty policy as it was listed when you ordered about 10 years ago in its entirety.  Our management team has reached out to you in the hopes that we can discuss the situation you are experiencing but have not heard back. 

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem.
  We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem.
  They sell faulty products and then treat customers very badly.
  
  I have receipts.
  We are using the blinds exactly to their instructions and they do not work. SelectBlinds is refusing to move forward with a solution that actually works and has made us go back and forth for over a year with run around.

  

  Business Response

  Date: 09/06/2023

  Our management team will be contacting you directly in the hopes that we can learn more about the situation and work to resolve it to your satisfaction.

  Customer Answer

  Date: 09/06/2023

  I have not been contacted since receiving this message. Also, I've been in contact with "management" and they have treated me terribly and only offered a solution that we all know already won't work and requires massive work on our part. After many months and many hours of valuable time wasted, we need a workable solution that doesn't leave us feeling scammed.

  

  Business Response

  Date: 09/12/2023

  We are actively working on this case. We have already replaced $4000 worth of blinds and this claim is not typical of our motorized systems. 

  Customer Answer

  Date: 09/13/2023

  Select Blinds has admitted they sent us faulty blinds, we have proof. Their replacements have the same problem. They have no responded to my message stating how they can make it right. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 blinds from them in April 2018 In August of 2022 I came home from a summer away and 2 of them were broken. I have no idea why but I filed a claim and they were replaced.I was again away this summer and came home to the NEW blinds broken. I am told that the warranty expired. This makes no sense as they are only ONE year old and should not have broken.

  

  Business Response

  Date: 08/28/2023

  The warranty will cover manufacturing defects for 5 years from the original delivery date.  It is not a rolling 5 year warranty and we are sorry for any confusion.

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number : ******* 08/2/2023 I ordered motorized roller shade blinds from select blinds - in the website it wasn't mentioned as sheer blinds and they didn't provide a liner option to add. Now I have blinds at my home that are completely see-through. It was falsely advertised and they are not willing to help rectify the mistake stating it is my mistake. The agent agreed it their mistake that they didn't provide an option to add a liner like other blinds for which she will send feedback. Businesses cannot identify their mistakes and receive feedback at the cost of customers. I need help.I was ready to meet halfway but all I heard was to place an order for new blinds. We will apply the same discount as your previous order with an additional 10%. But you already have a promise to honor the discount of the time sample orders placed and since I had few stores in my carts I received emails with additional 5%, how it is different from regular promotions. In order to do that I don't even have to talk to customer service. This is not a resolution. At this point, I gave up and never want to place any order online due to misrepresentation of the product and no clear description of the blinds

  

  Business Response

  Date: 08/23/2023

  We highly recommend ordering our FREE samples prior to placing your order to ensure you'll be happy with the color, materials, openness, etc. prior to us custom-making your shades.  You ordered a roller shade so additional liners on top of the fabric are not possible. Our management team has reached out to you in the hopes that we can resolve this issue for you but haven't heard back.  Please review your voicemails/email and we look forward to helping you!

  Customer Answer

  Date: 08/23/2023

  My issue isn't resolved

  

  Business Response

  Date: 08/28/2023

  We've attempted multiple times to contact you and haven't heard back. Please check your emails and voicemails and we look forward to helping you! 

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Black blinds and they sent me white ones and will not replace them - I've reached out twice and they just tell me its my fault even though the order stated Noir and showed a picture of a black blind. Its awful that the order took twice as long to get but the real issue is its the wrong color and they think its ok to charge me over $500 for the wrong color blind - I'd never order from them again

  

  Business Response

  Date: 08/21/2023

  Our photography, product specs, and samples all show that this product is white to the streetside.  We apologize that there was a misunderstanding on what you will be receiving and our management team has reached out to attempt to help you on this order.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought motorized outdoor blinds in the month of March and I am dealing with multiple persons trying to get an exchange on one of the blinds motor that is not working. I have spoke to several representatives **** videos of the discrepancy and I am being told constantly, I am not able to have this blind exchanged.

  

  Business Response

  Date: 08/14/2023

  We humbly apologize for the issues with your blinds and the service you received. A replacement motor that has been quality checked is currently on its way to you and we hope this resolves the issues. Please email us directly if you need further assistance.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6k in blinds from select blinds. 13 of the blinds were all the same measurement upon ordering. Three of the 13 are incorrect and too large. Select blinds is refusing to replace or refund the three blinds. In the photos you will see the order measurements were all updated and they acknowledge it. They were all changed but Three blinds which are too large at 30

  

  Business Response

  Date: 08/14/2023

  Our management team will be reaching out within the next ******************* and help see this through to a complete resolution. We look forward to correcting any errors on your order.

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are numerous issues with my order. (1) Two of the Three boxes were damaged during shipping a. Curtains have dirt on them due to a terrible packing job.************** Shade had dirt on them for the window.(2) Ordered door blinds from sales agent and now being told it was my fault I didn't add a valance to fit by sales department.a. product came for the door missing parts too (3) **************** is all over the place, everyone says or tells me something different. This was my last resort. I have called, texted and emailed for help, but keep getting the run around. I am very frustrated. I have ordered previously with Select Blinds and everything was perfect. I am shocked this time was completely different, especially because I worked with the sales agent to help with my door measurements. I am uploading my documents

  

  Business Response

  Date: 08/14/2023

  This isn't the experience we strive so hard to provide. Please accept our apologies and our records indicate that we were able to submit remakes for the issues you experienced.  Please reach out to the Selectblinds management team directly if you encounter any further issues. We will always make things right.

  Customer Answer

  Date: 08/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 7/1/2023. Order # *******. I contacted Select Blinds three times and they said they will follow up with their facility and get back to me. It's been one month now and I didn't get any update. Attached is my order status as of 8/1/2023 on the Select Blinds website. Nothing is updated since my order placement.

  

  Business Response

  Date: 08/03/2023

  We apologize for the delays the backorder on your product's color has caused for your order. Thankfully, we received word that your order is shipping out as of this morning and a tracking number has been emailed to you. The shipping status should update within the next 24 hours in ******* system. Please reach out to our customer service team if you require any additional assistance and we hope you enjoy your blinds for many years to come!