Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered custom ordered shades from select blinds. They were measured per the directions on the website. They came came **** inches too small for the job they had been measured for. I contacted the company requesting a refund or exchange. They said they couldnt honor either because it was a custom job. They also went on to say that the blinds all come 1 - 1.5 inches smaller than the measurements submitted. It says that nowhere on the website. Also that makes no sense to submit precise measurements and then be given a product that is an unspecified size smaller than ordered. I would have put a hold on the credit card charge, but my card was recently hacked during this period and has been cancelled.

  

  Business Response

  Date: 04/03/2023

  We're sorry to hear that the blinds aren't fitting your windows. We offer a FIT policy whenever mismeasures happen and will have our management team reach out to you.  Please note that you are measuring only a portion of the blinds and need to measure the tip to tip headrail (which arrived at the size you ordered).  We'll help take care of this for you!

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order was placed on 2/16/2023 for 6 motorized roller shades for inside mount. The website description and online chat as well as a customer service rep all told me that the cassette would have a 1/4 inch deduction and fabric 1 1/2 deduction. The shades that I received have an OFFSET deduction which is not addressed by anyone that I spoke with iron the website because of motor placement. Had I known, I would never have ordered motorized. The motor offsets the shade so I have over an inch of gap and larger on the motor side and another 3/4 to an inch gap on the non motor side. I have sent in pictures 4 times upon the company request. The shades are poorly made and show window glass when the shades are down. The pictures have been sent to the production facility for review. I was told they would contact me within ***** hours after their review. After 4 days, I contacted them and the agent told me that the production decision said the shades should be steamed. I was not sure why I need to steam them, so I asked the agent. She said to get the wrinkles out. I dont know why they evaluated wrinkles because that was not a concern or ever discussed. I wanted to see about replacement blinds that do not have glass showing gaps on the side of the shades. They said I could get new shades for $1200 more dollars. I already paid $1,681.13 for the shades. I was told to send in more pictures since the first look by the production facility did not address the issues of sizing. I sent more pictures and didnt hear back, so I called again. No decision was given. I was asked to send in more pictures and am in a holding pattern. I just want shades that do not have glass showing on the sides of the shade. I have up to 2 1/2 inch total gaps on the sides of the shades that show the entire frame and glass. This is not an acceptable. It is not what their website, chat and phone conversations told me about the product. Still getting a run around from company.

  

  Business Response

  Date: 03/30/2023

  Our management team has reached out to learn more about these issues and work to resolve them.  We're truly sorry that the shades are not meeting your needs.

  Customer Answer

  Date: 03/30/2023

  Good morning,
  
  Yes, a rep contacted me via email to check in.  I did email him back, but he never responded.  I waited over a week after sending in my last photos of the shades that were requested pre y y the company to determine if they were made correctly, but received no response.  I called the company and was told that they were very busy and would escalate the photos for a decision.  A day later, the company sent an email stating that the shades were made correctly.  So, I called again to find out why my shades were made correctly but still had 2-2 1-2 inch side gap.  I asked to speak with a manager after the rep on the phone had no idea what was going on.  The manager offered to reorder new blinds at my expense which was about $1200 more dollars.  I asked him why one previous rep had told me that the shades could be rolling and the manager agreed.  Once again, I have sent in videos to show the rolling.  The shades hang like an hour glass.  Waiting to hear back fro production.  The manager did call me to say that he had sent in the new photos.  So waiting again to see what can be done to hang correctly.
  
  Thank you for checking in

  **************************;

  

  Business Response

  Date: 04/05/2023

  Our management team is in direct contact with you in the hopes we can make you a happy customer. Please reply to **** directly and we would be glad to help make any issue right.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a standard set of door blinds. It was their specific measurements. They have arrived and they are not adjustable and are cheaply made. I contacted the company to return. They told me there was no return on special orders. It was no special order. The product wanted me to velcro it to the door. When I ordered the product it did not say they have a no return policy. I want my money back and they can have their cheap curtains

  

  Business Response

  Date: 03/30/2023

  All of this product information is in the product's page where you order: including in the specifications and the images.  Our management team has been reaching out to help resolve this but haven't heard back.  Please reach  back out to the Selectblinds team and we look forward to helping you!

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 window coverings from Select Blinds. They were ***** shades order number *******. I am not happy with the look of the shades or the material which wrinkles and creases when the shades fold down. They have a visible crease in the middle of each Shade that looks terrible and even if we get the fold out with steaming it comes back once we re-fold the shades and open them back up. I do not have a problem with the company in General because other products we purchased from them are fine and in good working order but these Shades are just terrible and due to the fact they are light in color it just makes it worse. I asked them if we can return them and pay the difference to replace them with a higher quality shade in the Cellular style and they will not not do it, they would only offer me a 10% discount on the Cellular Shades I wanted to replace them with and I would be stuck with the current shades I have. I feel the design and material of the shade is not up to par and I'm not looking for only a refund I'm looking to replace them with a better Item in which I would pay the difference and I think they should stand by the fact these shades just do not look good the way they are currently configured. All I'm asking for is the option to order another style, they take back their Shades, and I pay the difference if the shades I order are more expensive. I believe the design of this particular Shade with a light colored Fabric shows defects and they do not look good on my windows at all. When you look at the picture on their website the item shows no wrinkles or creases at all but that's not the case when you unfold them. I have already texted pictures of the Shades to the companies **************** reps.

  

  Business Response

  Date: 03/28/2023

  This complaint was resolved with the customer. Store credit was provided for the defective shades to purchase new products of their choice.

  Customer Answer

  Date: 03/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* On November 15, 2022 I placed a custom order with Select Blinds in the amount of $1202.76. The order was supposed to ship within 2 weeks of ordering but some of the parts to complete the order were in back order. After various emails and delays, the order finally shipped on January 7, 2023. After inspection and communication with Select Blinds **************** do to one of the pieces being damaged, they said they would mail a replacement. This item was shipped on January 7, 2023 and received. Upon inspection, it is different than the one in the original order and after communication with ****************, they said that a new replacement would be shipped. This item was shipped on January 27, 2023. Once again, the order was shipped wrong. Exact same scenario as the first replacement. A third order was shipped on 2/10 and received. Again, same issue as the prior two. The problem has been that there are 3 pieces to the whole order. The original 3 were not fabric wrapped and all the replacements for one of the 3 have come fabric wrapped causing a mismatch with the blinds as they are all next to each other.Now they are saying that the order cannot be without it being fabric wrapped and that I need to pick another product. As you can see, this will not work. So at this time I would like for Select blinds to ship the correct piece that matches the other 2 or ship the other 2 fabric wrapped so that all 3 will match. If this is not possible, I would like a refund for the entire order. They can ship me boxes and return labels and I will send the whole thing back. By the way, the entire process has to be done through emails or text messaging as there is no one to speak to. Even when they provide a phone number, it goes to voicemail.

  

  Business Response

  Date: 03/21/2023

  Our management team will be reaching out to you to make things right.  We are truly sorry for the experience you've had.

  Customer Answer

  Date: 03/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for shutters with select blinds. In November, order # *******, the order arrived in January incomplete and damaged, after dealing with customer service and attempting to get replacement parts to fix it they reshipped the items, in the beginning of March received the new items and again they were incomplete and damaged, they wont refund my money and said its their facility that makes the shutters that are responsible for the issues not them and all the can do is reorder everything, we are done with them. We dont want to wait another two months for shutters that will most likely come damaged and incomplete again. We want our refund and they refuse to issues us one nor will assist with all the trash we have now from them which we will have to rent a truck and take to a dump.

  

  Business Response

  Date: 03/21/2023

  Our management team will be reaching out to you to make things right.  We are truly sorry for the experience you've had.

  Customer Answer

  Date: 03/21/2023

  The complaint has not been addressed yet. 

  

  Business Response

  Date: 08/08/2023

  We refunded this customer back in March for this order and consider the case closed. 

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 6 Mar 23 Amount of Money Paid: $1,456.07 What the business committed: Blinds The nature of the dispute: ************ asks you to provide the size of blinds (exact measurements) that you need and then cuts the blinds to a different size/measurement. When you receive your order and ask them to fix the problem, they do nothing... effectively telling you there are no returns, no refunds, no exchanges, period. In short, you're stuck with blinds cut to a size you did not request. When we spoke to those in the company to address this issue, they ALL admitted they have a problem in this area, but management is unwilling to address the problem.Whether the business has tried to resolve the problem: No. Please see above for details Order number: *******

  

  Business Response

  Date: 03/20/2023

  Please make sure to follow the measuring instructions we provide on the website to ensure your blinds are a perfect fit.  None or our instructions state to measure existing blinds and the industry standard is to measure the window opening. We'll have our management team reach out to you to discuss our FIT policy and offer some solutions to resolve this. 

• Initial Complaint

  Date:03/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/2023 we placed an order for 6 window blinds from Select Blinds. On 03/02 we were notified that our order had shipped and would be delivered via ***** by 03/08/2023 in 2 shipments. On 03/07/2023 we reached out to Select Blinds because our tracking was showing that our order was not moving and was marked with an exception by *****. An employee of Select Blinds named ****** responded on 03/07/2023 and refused to follow up with ***** on the status of our order, telling us that we would have to wait until 03/10/2023 for them to do anything.On 03/09/2023 part of our order (tracking ************) was delivered to our home. On 03/10/2023 ***** notified us that they had delivered our package to another address in ******** ** (tracking ************) 2+ hours away. The tracking on the package shows that the label was unreadable so ***** corrected it and sent it to another address. If ****** or anyone at Select Blinds had bothered to follow up with ***** as we requested they would have learned about the label before the package was routed to another address and could have resolved this. Now we currently dont have the blinds we paid for, but weve also lost $250 that weve had to pay to our installers for appointment cancellations. No one at Select Blinds cares and the company refuses to correct their mistakes. They chose to ship via *****, we did not request that they use the most unreliable carrier in the world to ship our order. We have not received what we paid for and Select Blinds has completely refused to help, replace, or refund us for our losses.

  

  Business Response

  Date: 03/17/2023

  We're truly sorry for the ***** issue you experienced.  Our management team will be reaching out to help rush out a replacement. We look forward to making things right for you!

  Customer Answer

  Date: 03/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the business sent me roller shades designated for inside mount with a gap on either side that was 100% larger, meaning 1" on left, 2" on right. this is due solely to to fact that the shade is not centered on the cassette it is installed in, which incidentally is not the same as was pictured on their site. they added the pictures of the type of cassette i received, but it shows them centered on the window and look doctored. this is not the main issue regardless, just kind of...*****. the main issue is they sent me shades with very unequal gap on either side.out of sheer luck, i was able to use 3 of the 4 shades successfully centered on the windows because 3 were for a bay window and mounted to the ceiling of a bay unit as opposed to inside the frame, so i only have one window that i have a shade that is useless for it. customer service is responsive, but only with boilerplate answers and dodging the main point of the complaint. they probably should also mention that their 888# is only to direct you to use chat/email and that there is nobody to answer customer service calls in person. i don't really care if there is a resolution, i can eat the cost of one shade, but this would have been a complete fiasco if all were inside mounted in a sash type window casing. they offered me zero resolution other than a 10% discount to reorder, which is total nonsense considering it is their error. the fact that they have an A+ rating with the BBB i find to be completely preposterous.

  

  Business Response

  Date: 03/09/2023

  We're sorry to hear that the product isn't meeting your needs.  Our managers have been attempting to reach out to help you resolve this and get you into something that *** better suit your needs.  Please reply back to the assigned manager and we look forward to helping you!

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of cordless blinds. They malfunctioned. A replacement was sent. This set malfunctioned right from the start, and worse than the originals. I offered to pay 1/2 for a corded set. They refused, only offering yet another of the cordless originals which also happen to be a horrible, time consuming pain in the **** to remove. I want them to recognize my offer. If not, a full refund.

  

  Business Response

  Date: 03/06/2023

  The shade you ordered doesn't have a corded option, thus we are not able to "upgrade" it for you.  Our management team will be reaching out to you and we will give you fulll store credit to get anything else on our site. We hope this resolves the issue.

  Customer Answer

  Date: 03/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************