Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shutter Nov 17, 2022. The shutters were supposed to be delivered by Feb 22, 2023 when I placed the order. Shortly before that date, I get an email saying the order is now delayed two more months. Finally, on April 8, 2023, the order was delivered. I opened the boxes and realized there was NO hardware for the shutters. Numerous text exchanges were made with SelectBlinds and they wanted photos, kept asking what it was I needed and finally someone said they were sending me the installation parts. Originally I was told they would be sent via overnight delivery but they were not. Today, I finally received the package and it only has pins for the shutter and they are mostly all damaged. They were placed in a plastic bag and the paint is chipped off most of them. And there are NO screws to install the shutters at all! I am so sick of this horrible business I just want my money back and them to pick up these shutters that cannot even be installed. My order number is *******.

  

  Business Response

  Date: 04/20/2023

  Our quality control team failed you and we humbly apologize. Our team will be reaching out to you and help make things right.

  Customer Answer

  Date: 04/25/2023

  Nobody from the business has responded. I called and spoke with a supervisor and explained that I was missing all the installation parts and the ones mailed to me two weeks after the shutters were all damaged. They were throw in a baggie and the paint was all chipped off. I asked for replacements and asked that they be properly packaged. They arrived today AGAIN thrown in a baggie and all the paint is chipped off. This company has horrible customer service. They are a total nightmare to deal with. I dont want a full refund. Come pick up your shutters. 

  

  Business Response

  Date: 05/01/2023

  Please continue to work with our management team if you need anything further.  It appears the parts you need were re-delivered.

• Initial Complaint

  Date:04/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order approximately 6 months ago. It finally arrived and discovered broken splitting wood in more than one area. Obviously a manufacturing issue and cheap or poorly maintained wood. These are shutters and they are splitting at the operable part. We will not install since they are already coming apart. Select blinds is only offering to send individual louvers and demanding more and more photos. Worst bait and switch customer service designed to frustrate you. I have spent many hours arguing with them about whether this is defective or damaged. Who cares neither is going on my window when it arrives brand new like that.

  

  Business Response

  Date: 04/21/2023

  Our management team will be reaching out to get the full details and work towards a resolution. We look forward to correcting any and every issue you experienced.

  Customer Answer

  Date: 04/22/2023

  the business has not reached out. The response seems designed for you to wait 5 days so that the complaint shows as resolved. This business is impossible. Had professional tell me the product is not salvageable. The business should know it is fair to give me a refund or replace in full a product that arrived thoroughly damaged. 

  

  Business Response

  Date: 04/28/2023

  The remakes are in production and our management team will reach out to keep you updated on the status. 

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted select blinds on February 18th and inquired about placing an order. I spoke to ****** (customer service representative) who was very helpful and assisted me with placing an order for samples. I received the samples a few days later and then decided to place an order on March 11th with *************Received the product and have been having problems getting it to work. This entire process has been frustrating because I am being given misinformation and never received the parts.Order number *******

  

  Business Response

  Date: 04/19/2023

  Our management team will be reaching out to make sure you are 100% taken care of on this order. We will do all we can to make things right.

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2023 a large package was delivered to and leaned against my home. I am not a customer and did not order anything, and the packing slip showed the package should have been delivered to a ***************************** living on Shawmut Blvd NW. I called the ************ number at ****pm EST and talked to ********* sent them a photo of the packing slip, and was told I would be advised by email. On April 8, 2023 I was contacted by email and told to take a photo of my porch, stating "our ***** tracking shows a photo of the porch and we need to check to see if it matches". I sent a message stating that I am not a customer and uncomfortable sending a photo of my home. I did describe my home to them. I advised that I had already sent a photo of the packing slip. On April 9, 2023, I again had an email from customer service stating "Thank you for reaching out and advising about the wrong package being delivered, I will advise my facility thank you". On April 11, 2023 I sent them an email stating I had been dealing with this box for a week and wanted to know what was taking so long. On 4/12/23 I got an email stating "what is the address for the delivery. We will need to verify the address and the delivery with the carrier." I called this business because I wanted to do the right thing. This box has been at my home for 8 days now and I don't feel any closer to the customer receiving the product she paid for.

  

  Business Response

  Date: 04/17/2023

  We're truly sorry that ***** misdelivered one of our customer's packages to your home.  We have remade their order and rushed it out to them so please discard the shipment or donate it to a local charity.  

  Customer Answer

  Date: 04/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refused to warranty their product or provide any assistance when one of their blinds spontaneously failed and sent parts, including heavy duty metal springs 15ft across the room. I have been told that the previous homeowner is the only one who can seek a warranty, which means that any time a home is sold their warranty ceases to apply to their product.

  

  Business Response

  Date: 04/13/2023

  We're sorry to hear that the blinds have failed in your window.  Our warranty only applies to the original homeowner and does not transfer (this is listed at point of sale and on our policy and warranty pages).  None of our cellular shades use springs anymore and the product in your home has long been discontinued.  We can offer extra discounts on a reorder and our Design Consultants would be glad to assist you with a reorder of a different product if you give us a call.

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered inside mount shades . They did not work with my 4 tiered window trim. So I was offered to have an out side mount replaced for 400 or more dollars. I have to say after getting these blinds up and working in my window I am completely unsatisfied with the look of them on my windows I really wanted an inside mount and was not offered any money of this to make it right I was forced to buy a sub par replacement. I do not like the heaviness of this or the color when getting them up . Too heavy more so with this outside mount. I am not happy at all . What kind of a solution can be made for this I am not out almost if not more than **** dollars and the cost to put them up. I find the site very misleading about price and warranty's .. Please advise. These look like heavy sheets . I need a refund of some kind this is just making me ill. I cannot afford another mistake

  

  Business Response

  Date: 04/17/2023

  Our management team will be reaching out to discuss the options there are for this order.  While our team made exactly what was ordered, we can help you with a reorder of something else and do all we can to make sure the next shades better meet your design needs.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two motorized ***** shades for $600. The website has videos, a measurement worksheet, and a lot of conflicting information about measuring. The measurement worksheet says to subtract 1/8" from all measurements so they fit properly but the videos do not. Very confusing. I wanted to be certain that our blinds fit right since they are blackout and we did not want any light coming through, so I called and spoke with a design consultant before ordering. I asked him questions about measurements, told him I did not want them to be too small, and he advised not to make any adjustments to my measurements and to just order exact. We received our blinds and the installation instructions are SO confusing/not even specific to the product we ordered. We measured them and both are a full 1/2" shorter than the dimensions we submitted. Huge gaps on both sides. The one blind doesn't fold evenly, it's completely lopsided and crinkled. I submitted a warranty claim since they should replace blinds that are made incorrectly and it was denied - they sent me a copy and paste of terms and conditions that say they can deduct up to 5/8" from the blinds. There are so many different terms and conditions on this website that I never saw this. Why didn't he mention this specification when we discussed them fitting properly? I specifically called and spoke with a design consultant in hopes to avoid an issue like this. I called to speak with customer service, had to leave a voicemail, asked for a call back and instead I got an email reply stating "Thanks for reaching out! Your warranty claim was rejected, because shades where made correct..." I spent my entire morning trying to get someone to call me back. Now I am being told that I am not even eligible for the FIT guarantee which should replace one blind per order (even if it's your error) because we upgraded to motorized. Now I am being penalized for paying for an upgrade!? Worst customer service ever and a complete scam. I am out $600.

  

  Business Response

  Date: 04/17/2023

  Our management team has left multiple voicemails in an attempt to help get this resolved.  When ordering, please make sure you do not take any deductions off the window opening to ensure the blinds fit perfectly.  We have a FIT policy that can help you and we look forward to making things right.

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* 5 tranquil shades . I gave exact measurements assuming that the shades would be made to fit my windows with the adjustments they specify for mechanism. They are inside mounted so should fit the width of the window , but the shade part is set in to much that you see the windows on the sides . Also the length is fine when shade are closed but when you want the internal blind open, they are short . The worst part is that I ordered the no tool Headrail so I wouldnt have to s**** holes in the window frame, and they forgot that feature . They said they would only refund that part because it was an add on feature . I wasnt able to use without that feature , aside from the fact that they dont fit correctly . I went back and forth with emails because you cannot get anyone on the phone . I would have taken a credit to order ones that would fit correctly for an inside mount since these are ridiculous, but now I want a full refund because the customer service is horrible ! They messed up the order.

  

  Business Response

  Date: 04/14/2023

  A full refund has been issued on this order as we want to make sure everyone is 100% satisfied with their purchase. We are truly sorry for the experience you've had.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for blinds on Dec 6, 2022, one style of blind was "on sale" for $81.89 another for $74.61 and another for $71.43 each. My total came to $573.93 for 7 blinds, my rep explained while she helped me with my order that they order is placed on a "24 hour hold" just in case I need to change anything and then after the hold the order will go to production and ship in a little under two weeks. I placed the order and later that night I followed the link to the style of blinds I purchased on the website and found that the style of blinds I had just purchased are now being advertised for $34.49. I immediately reached out to my **** **** the customer service number and emailed customer service. Conveniently no one responded until after the **************************************************************************************** on purpose. I clearly explained that the blinds I had ordered were drastically reduced in price while they were on hold and I would like to purchase these for the sale price, the customer service rep then told me I would have to pay $65 to change my order and my price was actually better than the sale price. I don't know how this person can argue that paying $81 per blind was a better deal than $34 but these emails went back and forth with no resolution and on top of that they put my order on hold delaying my shipment for over a month when I did not ask them to hold my order and then shipped these to my old address after I had already moved. Since my order was on hold for 24 hours and within that **************************************************************************************************************************************************************** price for approximately $334. I've attached the whole frustrating email exchange, photos of the sale price, my receipt and the ignored **** and email to my rep.

  

  Business Response

  Date: 04/07/2023

  The $34 price is for a 24" wide by 36" height blind (it even shows this exact detail in the screenshot you included with this complaint).  You ordered a 34" W X 52" H which will have different pricing.  The larger the window, the more materials are used to make your blind, the more it will cost.  Sorry for the confusion but we can assure you that our agents provided you with the best price and even added an extra 9% discount on top of website promotions.  

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered dual roller shades, they asked for measurements for only shades, not for the no tool head rail. I didnt know that how the no tool head rail works. When I received no tool head rail for one of the roller shades, it doesnt fit in the window frame (too small) as it needs to be suctioned to side of the window frame. Window frame is little bit wider than the window glass which it should be, but the head rail is same length as the roller shade. So I contacted customer support and requested to send me replacement head rail 3 inches wider than the previous one. But the the rejected the claim and asking me to pay money for remaking entire shade under fit policy. I repeatedly said I just need a little bit wider head rail, not the shade..but they are simply saying that entire shade needs to be remake and I need to pay for that.

  

  Business Response

  Date: 04/06/2023

  We have a FIT policy for situations exactly like this.  Our team will be contacting you to get you a new sized shade.