Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order *******. i measured correctly, but when i went to install the blinds fit nicely, but the valance is too large for the space. I have to reorder the entire thing with smaller slats so the valance will fit. Select blinds only agreed to fix one blind. there is no room for a valance here. looks awful. just replace the other 2 please. I did not measure wrong. your valances are too big. So people have to order down.

  

  Business Response

  Date: 12/21/2022

  It looks like you're attempting to  cover a corner window which requires special accommodations to make things fit. Our team has reordered the valances for you in the hopes this resolves your situation.  Please reach back out to our team if things still aren't right. We look forward to helping you!

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov 19. The product on the site states "ships within 5-9 days." After 3 weeks I called and asked for it to be cancelled and refunded as I wanted to purchase elsewhere. They said it is "in production" and can't be cancelled. It went "into production" day one after ordering and hasn't changed. I let them know they advertise 5-9 days to ship to which they responded with they have production delays. Well, why not update your site to reflect those delays instead of falsely advertising these dates. Anyway, they finally said they would "try and cancel" however after another week I haven't heard back and the order is still "in production." **************** and misleading or outright false delivery promises.

  

  Business Response

  Date: 12/19/2022

  We truly apologize for the unforeseen circumstances that led to this backorder.  We have issued a full refund back to you.  We see that the item has shipped and you can keep it and use it for your window.  We hope that makes things right for you.

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've come to believe SelectBlinds is, at a minimum, guilty of false advertising. There is no possible way a company like this is so highly rated and reviewed online, and I believe the BBB should look into the legitimacy of the reviews on their own page for this company. I've attached a photo of my packing slip, my first indication things were wrong. I noticed it only listed the blinds "roller motorization" and the charger and wifi connector which had to be purchased in addition to the blinds. Tbh that should have been my first sign of how this companyoperates. Anyways I email SelectBlinds, back and forth till they finally mail the wifi connector. I received it today, and there is not way to plug it into the blinds, instead the instructions, that were provided to me today (not with my order) lead you to installing an app. The app has no reviews, minimal downloads and is downright shady. I will not have it installed on my phone or connected to my private wifi. I cannot do the emails back and forth again so decided to call. I waited for 3 hours before giving up and giving in to their prompts to text. Texting led to further conviction that this company has no idea what is going on or its orders. I was first accused of not having an order (I suspect due to my PayPal having a different email) and then told me my issue is because I didn't order a charger - but I did and I received it. I'm tired at this point and worried I'll have to involve my attorney. I just want a postage paid return shipping label and refund. Hours of my life spent frustrated with nothing to show for it.

  

  Business Response

  Date: 12/12/2022

  We're sorry for the issues you've had.  We'll have our management team reach out to you to help resolve every problem you've encountered.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased few cordless blinds from Select Blinds for the first time. My order # *******.The blinds they shipped me was super bad quality and the blinds slaps dangerously when closing automatically. They claim it to be kids friendly. But it seems very dangerous to me. I reached out to the customer service multiple times over phone, chat and email and shared the video with them. Its been more than a week with no resolution. So far I have been hearing:1. Purchase a new blinds with 10% discount.2. I need to tune the blinds mechanically.3. Now the customer service is telling me that I am not closing it right and I will have to hand guide it.Feel like they are beating around the **** to cover up their defective product. I am wasting my time trying to reach to them without any resolution.

  

  Business Response

  Date: 12/09/2022

  Our management team will be reaching out to help address the situation.  The shades are not supposed to be pulled and released when operating... they need to be guided up and down the entire way.  This product may not be what you were expecting so we'll help you with alternative options to help make things right.

  Customer Answer

  Date: 12/14/2022

  There is no prompt follow up from the company. Unnecessarily dragging it longer than necessary. I have not received any reply from the Manager who reached out to me, its been almost a week now.
  I am not accepting the response until it is fully resolved as I don't trust the company any more.

  

  Business Response

  Date: 12/19/2022

  Our team has offered full store credit to get you into a product that *** better suit your needs. The manager that's been working with you will be standing by to help you reorder when you're ready.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1, 2022 we spent $629 with SelectBlinds on an in stock blind selection with a guaranteed ship date of 3-5 days. Since then we are on our 4th back order notification and the company refuses to return our money. Our payment is trapped behind their inventory mismanagement and weve been victimized by their dishonest marketing.

  

  Business Response

  Date: 12/06/2022

  We're sorry for the backorder notices as unforeseen circumstances have resulted in material delays.   We have issued a full refund on this order per your request.  We hope to provide a better experience next time.

  Customer Answer

  Date: 12/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a blind and paid close to $600 for this vertical blond only to have the blind defected. The company was supposed to send me out another blind the week of Nov 12th to replace the blind that I was unable to use and I have yet to receive the blind. I sent pictures and requested a refund but have yet to hear anything. These are the same blinds that can be purchased at any Menards or ********** but because I needed a custom size and this business promised satisfaction guaranteed, I choose this company. I am disappointed and would like a full refund ASAP.

  

  Business Response

  Date: 12/02/2022

  We remade and reshipped your blind immediately and the shipping company has it in your area.  They've been attempting to call you to set up delivery but they haven't heard back.  Our management team has provided you with full details and all that is needed is for you to let them know what day to deliver.  We hope this case can be closed as soon as you contact them.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my Order #: ******* for motorized skylight blinds on April 14, 2022. I received the order and installed it based on the directions, and then the line that the blinds move on snapped on June 9 and I reached out to Select Blinds. They replaced the broken blinds, and with a slight size adjustment that I paid an additional $295.05 for. I received the replacement in mid-July and installed it per the instructions. The line broke again on November 17 and I reached out to ask for a refund due to this being the second time this happened and is clearly a manufacturing problem. They said they can only send a replacement since it was outside of a three month window. I find it ridiculous that the blinds broke twice in less than a year and they refuse to give me any sort of refund. Im hoping to receive a full refund for both purchases: the first order $624.90 and the replacement $295.05, so I can purchase blinds elsewhere that wont break.

  

  Business Response

  Date: 11/28/2022

  We're sorry to hear that the shade has broken. We've offered to remake this for you at no charge. If you'd like a refund, we can only refund you for the broken shade. Our team has made some additional offers to help make things right for you.  Please reply to us directly and we look forward to helping you!

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: SelectBlinds.com **************************************************************************** Order #: ******* Date Placed: 10/14/2022 Items: 6 Total: $1116.98 (This does not include additional purchase of a remote)Order # Manufacturer Discrepancy Refund/Rework Refused In October we were looking for new blinds. Our living room has a wall of windows made up of 6ea. 20 x 68 windows. After some internet research we chose to order from Select Blinds. There were two primary reasons for choosing Select Blinds over their competitors:1)Competitive Pricing 2)A lot of positive reviews So, we ordered 6 ea. 20 x 68 Select Zebra motorized blinds. There were some challenges with getting the product delivered and then there was a need to make an additional purchase of a remote to program the motorized shades, but that is not what I am writing about. After making the additional purchase and receiving all the required parts we started to install the blinds. I quickly discovered there was a miscommunication. The window head rails were not 20. They ranged from 19 to 19 We immediately contacted Select Blinds and was instructed to send them some details about what was incorrect. They pointed out in their instructions that the head rails will be cut inch smaller than ordered. (Which applies to only 2 units I received, the rest were cut smaller) Then they also stated that the +/- 1/8 variance that is clearly intended for the fabric, also applies to the head rails. (See Attached) We were told the only option we have is to reorder the blinds and they would provide an additional 10% discount. They also stated they could not guarantee that the blinds would all be the same size. Between their confusion with the order delivery process, lack of quality process to ensure order is complete (no remote) and final response to my issues makes me wonder if their reviews are legitimate. We appreciate your review and assistance. Sincerely, *****************************

  

  Business Response

  Date: 11/18/2022

  Our management team will be reaching out to learn more about your issues and will do all we can to resolve it.  

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:My wife and I, who are both senior citizens collecting Social Security, placed an order (#*******) on 10.20.2022 with Select Blinds for one set of BLACK blinds. The total price was $140.49, which they collected.The blinds we received were white on one side and black on the other. All our dapery is black on black. I tried calling the compnay, but was instructed to text, which I did as well as emailing. I explained the situation and that my wife and I wanted to return them. They said "most HOAs have to have white on one side." I replied we are not in a HOA and were sold BLACK blinds, not black and white and we can't use them. They said sorry but they are not refunding our money and texted "that is our current policy and we can not process a refund."NOWHERE DOES IT SAY THEY WERE "WHITE" ON ONE SIDE OR WE WOULD NOT HAVE ORDERED THEM.The $141.49 may not seem a lot to Select Blinds but as seniors on fixed incomes it is to us. Please help.Thank you.*******************

  

  Business Response

  Date: 11/08/2022

  We advertise this product as being white on the back and we highly recommend ordering our free samples prior to ** making your custom made shade to ensure you'll be happy with everything.  As a courtesy, our team will issue a refund on this order to help make things right.  Please contact our helpful customer service team if we can help further.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of horizontal blinds for our home . They came and are completely wrong , and because I didnt order samples they are now telling me Im stuck with a wrong order and I spent over $1000 on these blinds . They told me if I just spend $450 more I will get what I want . This company is a rip off .

  

  Business Response

  Date: 10/25/2022

  We are NOT Selectblinds ******. Please contact them and they can help resolve your claim.

  

  Business Response

  Date: 10/31/2022

  ******, you did NOT order any blinds from us.  Please contact the ******** company you ordered from to obtain a resolution. 

  Customer Answer

  Date: 10/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************