Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves what has been an absolute h*** of an order experience with order # *******. In summary, I placed my order only July 13th with an estimated ship date of September 1st. It is now October 26th and I do not have my order. Throughout this time, I have been lied to by customer service and told my order was in production only to find out it didn't go into production until almost a full month later. I was told it should be in production for **** days and it was in production for over 3 weeks. I was told one day it would ship out by end of day and it didn't ship out until a week later. When ***** messed up the delivery of my order and returned it back to them, they have now had my package in their warehouse for over 2 weeks and have not returned it to me. I have at this point asked for a refund for my order on 3 separate occasions. Every time I am told they will investigate and get back to me and they NEVER get back to me. The last time I requested one was with a supervisor at the company who swore there was nobody above her who could help facilitate my refund. She told me she would call back in a couple of hours. She never called back. This has been the worst experience I have ever had ordering anything in my entire life. I am attaching all of the emails I have received. All other communications with them have been over the phone or online chat.

  

  Business Response

  Date: 11/01/2022

  ****, our deepest apologies for the shutters issues you've experienced with production and delivery. Our managers will step in and help make things right.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/21 I placed and order with Select Blinds (order# *******) for $1553.16. I ordered blackout cellular, cordless *********** Top Down, Bottom Up double celled blinds for 9 windows. Upon arrival of my blue blinds I noticed they have a white rail when they lock into place on the top. You can see the white rail when the blinds are closed. I called the company, and they informed me they did not know what happened after they checked with the warehouse, so they remade all the blinds.The remade blinds came with the same issue and though I was irritated I went ahead and hung them. By the end of the summer or 2021 most of the blinds' cells had broken apart so they were more like one large cell versus many double. I filed a warranty claim and spoke to a representative. I was concerned about the quality of the blinds since they lasted less than 6 months. I asked the rep if it happens again can I have a refund versus replacement. The rep said that yes, we can request a refund, so I had the blinds remade.Now on my third set of blinds that I ordered I once again had all 9 blinds with large single cells versus many double. The adhesive that holds the cells together again failed. I filed a warranty claim (9/26/2022) and the company said they would remake the blinds. I told them that the blinds didn't last more than a year and fell apart. I let them know I wanted a refund versus a replacement, the refund was denied due to the age of the product. They again offered a remake which I declined. I told them this was completely unacceptable and that I was told I could get a refund. They went back and verified the tape that I did ask for a refund and the rep said we could request one. They said they did request a refund and it was denied so i had to have a remake. I again refused and said I was filing a claim with the BBB. At that point they offered me half the original cost as a credit to buy new blinds. This is unacceptable. I would like a full refund by check.

  

  Business Response

  Date: 10/24/2022

  We are issuing a full refund on this order and our management team has reached out to finalize the details of where to send the check to. We apologize that the shades have failed and hope to make things right for you.

  Customer Answer

  Date: 10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************************************************
  
   
  

• Initial Complaint

  Date:10/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CUSTOMER SATISFACTION NOT GUARANTEED, NOT A PRIORITY.On 9/19/2022 I placed order # ******* for 2 "Classic Vinyl Blackout Roller Shades" in the Hunter Green color, total cost $104.39 This link provides the product details:https://www.selectblinds.com/roller-shades/classic-vinyl-blackout-roller-shades.html?ColorId=2710 Based on the information and pictures I saw on the website, I expected the shades to be Hunter Green on both sides, matching the old shades on our house. What I received though were shades that were green on inside side, but WHITE on the outside, which would not look right outside the house.I DO concede that with a great deal of searching I found that info on the website, but it was so buried that it was not easy to find. The company rep said the info is in the pictures, but you have to click through to the 17th picture to see an illustration of this. Yes, it's mentioned in the text as well, but hard to pick out, not highlighted in any way. You might infer the white color from the picture of "exposed roll" headrail option, but that just looks like the color of the roller itself, and the illustration of the "standard roll position" clearly shows the shade color rolling off the top of the roll to the outside of the house.The representative I talked to refused to concede that any of this information was hidden, misleading, or confusing, and would not offer a refund or adjustment. She did offer a price adjustment on a replacement order, but since they don't make shades green inside and out that's of no use to me. When I mentioned this, she said the offer refunds for mere "customer satisfaction issues". I guess that's not important to this company.

  

  Business Response

  Date: 10/13/2022

  We highly recommend ordering our FREE samples prior to placing your order. This will allow you to see exactly what your shade's material will look like prior to us custom-making it to your specifications. We also list this specification on the product's page, but understand that this may be missed. Our management team has made a few attempts to reach out and help resolve this for you. Please reply to our voicemail and emails and we look forward to helping you!

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased dual shades from Select Blinds, and I received them on 8/2/2022. The order number is *******. I went on vacation a couple of days after that, and when I came back, I installed the shades on one of the windows. The shade is very nice and good-looking, but it has a safety issue. It will stay in the place if I do not touch it. If I start operating it using a chain that came with the shade, the shade will fall out from the brackets. I got hurt by shade. The shade fell out of the brackets that were supposed to keep it in place, and I got hit in my head while I was trying to operate it. Finally, I decided to take the shade out because of the safety issue. I contacted Select Blinds customer service, and an employee of the company did not know what to do. She asked her supervisor who agreed to accept the return of the shade to be inspected at Select Blinds. I returned shade by ***** and waited for Select Blinds to respond for over a month or so. The company never responded, and a few days ago I found the same blind in front of my entrance door. My security camera caught a ***** driver who deliver the shade.I did not hear back from Select Blinds about why they returned the shade. They did not return the hardware/brackets that I sent them back with shade. I want to return the shade and get my money back. This product has a design issue, and it is not safe to use. I will accept only a monetary refund as a solution to this issue.

  

  Business Response

  Date: 10/13/2022

  Our management team will be reaching out to you as this order will be refunded with a check (due to how old the order is). We look forward to correcting everything that went wrong.

  Customer Answer

  Date: 10/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product is not delivered at a useable length and customer service seems engaged in the practice of getting you to accept that it's not their fault. Measurement advice is deceptive. Claim service is deceptive. Claims are closed nearly immediately without a reasonable response time available.

  

  Business Response

  Date: 10/07/2022

  We're sorry for the experience you've had. It looks like our warranty claims team has approved the remake and tracking will be emailed to you one it ships. Please contact the SelectBlinds directly if we can do anything else to help make things right.

  Customer Answer

  Date: 10/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on July 11 for hidden Tilt Ploy Shutters. Order #: ******* Date Placed: 7/11/2022 Items: 1 Total: $709.99 Unit Price$1,106.99 Quantity1 Subtotal$1,106.99 Take 40% Off-$442.80 WarrantyFREE Your Price$664.19 The delivery was extremely delayed and I had to call at minimum 7 times trying to get the status.The blinds finally arrived in late August 2022. I contacted Select and sent photos of the issues. Some of the pre-drilled and set hardware had s**** heads missing. The pre-installed hardware is misaligned on the railings. The 4 panels, two on each side, don't sit inside of the rack evenly therefore there are gaps around the window frame and the panels don't align and function properly. The response I got was a generic video that didn't apply to my specific install and a note that Select is a DIY company with no installer help. Basically the "Free Warranty" is a scam false claim and there is no help for the customer once the shutters are delivered. I expect Select Blinds to honor the Warranty, provide customer service help or refund my money.

  

  Business Response

  Date: 10/10/2022

  Our managers have reached out to help figure out what went wrong and what we can do to make things right. 

  Customer Answer

  Date: 10/10/2022

  The managers are proposing that I build work around to make their product fit my window properly. That is not a feasible option. 

  

  Business Response

  Date: 10/17/2022

  It appears that the window you have is uneven and causing the racking issues. Our managers will work alongside you to help you fix this and make it look perfect.   Please continue your communications with **** and we'll stay with you until this is fixed!

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered blinds from Select Blinds. We installed them per directions but when we attempted to use the remote for the blinds it malfunctioned and did damage to the motor. We contacted the company and were told that they would send the complaint to their warranty division. After several days they wroted us back and said they would not refund or repair the blinds because it was our fault even though we followed directions. The blinds were ordered under my wifes name, ********************************* and the account number is *******. I feel as though we were scamed by the company and at the least they should repair the blinds or refund.

  

  Business Response

  Date: 10/03/2022

  All defects, while rare, are covered under warranty and our team has issued a full refund on your order. Please contact us back directly if we can help further. We apologize for the experience you had.

  Customer Answer

  Date: 10/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two panel blinds for my glass sliding doors on 8/29/22 (payment cleared on 8/30/22). When the blinds arrived and my contractor opened the box it was apparent that 2 panels were damaged and they are being remade. The problem is that these blinds have never been sold to a customer before with motorization. My contractor spend 2 hours trying to hang them. The motor sticks out of the track by 1 1/2 so the track clips are not long enough to hold the track out from the wall ( would work without the motor). This also means that the valences would have to be remade to accommodate for the extra 1 1/2. I have been 2 weeks without any door coverings and I live alone, not safe. They have sent additional clips to me that are identical to the original ones. They told me to front mount then back mount the motor. Finally Select Blinds admitted that this is a new product that has no video (and apparently no fix). I want to return them because they sold a product with no knowledge of how to install it and incorrect parts. I worked hard and paid a lot of money for a product with no installation fix. Send a label and they are Select Blinds to experiment on, on their time on their walls. So disappointed in their customer (no) service.

  

  Business Response

  Date: 10/03/2022

  Our management team will be reaching out to help finalize this claim. We apologize that you're having to go through extra efforts to have these installed. We look forward to providing proper guidance/resolution.

  Customer Answer

  Date: 10/03/2022

  The company has reached out to me regarding this issue. There are too many defective parts and issues with this product. They offered a return label and a refund but I have not gotten a reply to my request for the label. I would like a confirmation that the label and refund are in process. I sent a return email this weekend and am waiting on the response.

  

  Business Response

  Date: 10/07/2022

  Per our latest conversation, it appears that you were able to install the blinds. Our management team will continue to work with you if you have any other issues.

  Customer Answer

  Date: 10/12/2022

  I spent $2789.09 on these blinds that are wrong length sizes, have valences that end one inch from the drywall instead of being flush. Three weeks into not having any window coverings, I finally am sent a video on how the track clips hang. Now that the tracks are hung, the panels and valances are cut incorrectly and the panels close opposite to your video. I have nothing for my money spent and want a full refund. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1" aluminum blinds from this company. ORDER # ******* After installing them we quickly realized how low of a quality this product is. You can be seen from the outside looking in. What is the point of a blind without basic privacy? I tried to return these but was told I had to file a claim and submit pictures. I did this 3 times for all my blinds. The third time they finally approved my claim and then said a manager would be in contact but never called. I chatted with a team member to find out why they have not called yet and was told I would be offered a SMALL courtesy discount but the blinds were not defective. These blinds do absolutely nothing for me. They are low quality and are not made for privacy whatsoever. Didn't realize that blinds could be so useless. These are going in the trash and I have to spend even more money on blinds that WORK now!

  

  Business Response

  Date: 09/15/2022

  We're sorry that the blinds aren't meeting your needs. Our management team will be reaching out to see what we can do to help resolve this issue for you. We look forward to righting any wrong.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* order number Order date 1/14/22 Amount ******* My claim was closed saying the company addressed problem and I was dissatisfied but thays a lie. Select blinds states i was dissatisfied with the remakes thats they never sent me! I told them that if they sent the 7 blinds the matter would be closed and they agreed. A month went by and I didn't hear from them when contacted they told me order was canceled with no reason why because of lack of notes.i then demanded a refund because its been months with no blinds and this company keeps lying to me! Selectblinds states im unhappy with remakes that I never received because they canceled the order and is now claiming im dissatisfied with product. The problem is I never got the remake of 7 blinds like they agreed to make ,once they told me it was canceled with no reason I demanded refund! So to be perfectly clear I never got the remakes to be dissatisfied like they claiming so they did not attempt to make right nor have I received a call from ******* like they said I would receive! Now I'm stuck with no blinds in a emitre room

  

  Business Response

  Date: 09/15/2022

  We have remade the blinds that were broken under warranty. As far as we've been notified of, there are no more defective blinds on the order. Please contact the management team directly if any further issues come up. We have also reached out to you.

  Customer Answer

  Date: 09/16/2022

  my God this company doesn't even have all the story in its notes, the 7 blinds you were suppose to remake then canceled was because the blind that was remade wasn't the same size as all the other blinds in the room. Your company after making me make dozen of phone calls agreed to remake all the blinds in that one room so they can match and not have one head rail put the normal. Your manager ******* approved this then I never heard from him for a couple weeks. When I noticed I didn't get blinds I called and your company said order was canceled with no reason put in the notes. When ******* finally reached out to me I told him I had contacted the BBB and would be going through them because it seemed like a scam. Thats the reason I ask for a refund because I don't think this company is legit just because this is been going on for months now. I need blinds in my house and this company refuses to do anything! I wanted the 7 blinds remade like it was agreed to by *******,  only reason I asked for refund is because order was canceled with no reasoning! I even emailed ******* back asking for a return call and didn't get it. This company says reach out and call but they put no effort in return calls or emails or even reaching out themselves.  I haven't gotten 1 phone call from select blinds since I have contacted the BBB. I habe also emailed ******* you since with no call or email back. This company even agreed to remake them in a message through the BBB when I said that would work thats when order got canceled! Seem like they just wanted to make it seem like they made it right so I refused and they claimed they sent blinds?!?!? Ridiculous! I'm still waiting on the 7 blinds your manager ******* agreed to make then cancelled. Not sure how hard it is to go back in the records and see this ? Your company agreed through a message through the BBB to remake the blinds.if what your saying is true send the tracking number for 7 blinds

  

  Business Response

  Date: 09/22/2022

  Our management team will be reaching out to you to help finalize this claim. 

  Customer Answer

  Date: 09/26/2022

  a manager reached out to me after 2-3 emails asking if I wanted the 7 blinds remade and told me the office is being moved so its been taking awhile to answer. I will accept this offer after I get a tracking number because this was promised to me before an as soon as I said it solved the problem my order was mysteriously was canceled for no reason. When I receive a tracking number of the blinds that were remade with the covers and the extended warrenty as he promised in his last email.