Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  15380 W Bell Rd Surprise, AZ 85374-3996

• 

  RideNow Powersports

  6655 S. Kyrene Road Tempe, AZ 85283

• 

  RideNow Powersports

  17202 N Cave Creek Rd Phoenix, AZ 85032-2423

• 

  RideNow Powersports

  13690 W Test Dr Goodyear, AZ 85338-2612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***This for this this dealership**** RideNow PowerSports *************************************** Phone: ************ We bought our 2024 SL Slingshot in March 2025, I believe, it was end of month. Today is June 16 and we have not received our permanent Tag. The lady from your tag and registration department failed to do her job, that's not my problem, The problem I have is having a brand-new vehicle, that I have made 2 payments on already and still can't drive, due to no fault of my own. No one has called or emailed us about an update. We shouldn't have to do follow *** with no response.I would like the General Manager from this dealership to call me. I don't want to speak to another salesperson, *** or anyone who has no clue as to how to fix this situation Thank you,

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fuel pump replaced on a jet ski last August 24, which I was told by service advisor it had a year warranty, brought jet ski back in on may 24 for same issue, I was told fuel pump was good, I was then charged for other services they said was the problem, after paying for those services, I attempted to start jet ski before leaving, only to find out it was still not starting, so I was asked to leave it, so they could continue to look for problem, after 2 weeks of no hear, I had to call and Ive called several times trying to get information on whats going on, then on Saturday may 31st, I supposably talked to the manager who told me he would get to the bottom of what the problem is and get the problem resolved, I still have not heard from manager and again called on Friday june 13, talked to service advisor, who then told me that in fact the fuel pump was warranted but they were trying to get a hold of the seller on **** , was told they sent messages to seller about the warranty but have not heard anything, I then asked what if you dont hear from them, and why did we buy a part off of **** instead of a seadoo dealer, the service technician told me he would have to talk to manager to find out what to do since hes never ran into the problem before. This whole situation had become a nuisance as my ski has been sitting there for almost a month now and Ive paid over a thousand dollars to supposably have it fixed. Its starting to get hot outside and my skis are sitting in the hot sun getting ruined by the heat. This place had NO communication and DOES NOT follow up with its paying customers. This is not acceptable, either fix the problem or give me all my money back that you say was for repairs and hire people who know what they are doing, cause clearly they dont.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in our out Polaris RZR for a new RZR on March 26, 2025 from RideNow PowerSports, Surprise, AZ They charged a Assembly/setup fee of $1988.50, which we questioned but they said there was a lot of technical tuning and adjusting that needs to be done. During the walkthrough, we found the speakers were not connected and the *** port (needed to transfer ride information, back it up, etc) was not pulled through and set up. Both were corrected during walkthrough. We said it shifted hard, they said it would break in. When we road it, we fount the temp sensor did not work, a decal was missing, glove box latch didn't work, etc.When we got home, we called Polaris and ****** it to a local dealer who informed us the unit comes assembled and needs little adjustment, thus the assembly charge was bogus.they found the clutch needed to be shimmed to correct the shifting issue, the temp sensor was missing, a decal was missing, alignment was not adjusted and the latch was indeed defective. We called the dealer and talked to **** in service several times. He agreed they had dropped the ball and offered to send a check in the amount of $400, on 2 different occasions over the course of a month. after the first time he said they spelled our town's name wrong and they would resend, we should have it within a week 2.5 weeks later, we still have nothing. (We have called them almost 20 times and have received nothing that they promised).They also charged a registration/license fee of $599.95. We asked that the registration and license not be included, we would register in *********, where we lived, They charged us for a registration/license, saying we had to do that, Talking to other people who purchased new vehicles this year in *******, that is not true. We feel they misrepresented that fact and we should get a refund of $599.95 for that.Because of their misrepresentation and lack of response, we are now asking that the full amount of $2,588.45 be refunded.

  Business Response

  Date: 06/03/2025

  This case is currently under review. We appreciate the opportunity to review and respond to our customer's questions and concerns. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Polaris Turbo R vehicle on April 15th, 2025. I have not received the title, tags or registration. I paid cash for the vehicle $37,569.93. I have called every week for 3 weeks. and get a different story every time. Last evening I spoke to a sales manager who was going to contact the contractor who does there titles and get back to me . he said he comes in at 11:00 Mountain time. I called the dealer at 12:00 and asked for the sales manager and was told they have many . I asked the sales *** on the phone to track down the certificate of origin and call me back. it is 12:43 now .I need a name of a responsible party within Ride Now that can take ownership and get my title done or get me the certificate of origin and I will take care of the title myself. Currently I have had to purchase 2 temporary operating permits for $30.00 now

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to trade a Polaris Rzr that had been in the shop for six months out of the year that I had it and I asked them to make it right and let me trade for another one. They said I would have to sell it back for less than half what I paid and I said no so they called the next day and said they would do the trade. After I got the new one they ended up just lying to me leaving me with two finance payments for each machine which I told them that I could not or would not do. So what we had talked about was not what they put on paper for the deal we made. I even took all my stuff from the old razor which was still in the shop at the time cuz we agreed that it wasnt mine anymore cuz they were going to make it right by trading for for another. The salesman lied to me and I think they should be held accountable for just doing whatever they want to make a sale. I could have filed a lemon law for the first machine they sold me but I couldnt afford a lawyer. What they did was absolutely scandalous and unethical and all I want is for them to make it right and thats not a lot to ask from a corporation that big.

  Business Response

  Date: 04/30/2025

  We appreciate the opportunity to review your case and provide additional details. In order to fully review your purchase documents, please provide the RideNow location in which you made your purchase. We have several locations in the ******* area and this information will allow us to expedite our review process. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2024 I paid a down payment of $3,900.00 in cash, and I financed $11,500.00, making the total amount for the purchase $15,400.00 (including the financed portion).I was misled about the total cost of the purchase due to the negative equity on my trade-in, which was not clearly explained. The dealership kept me waiting for six hours during the purchase process, which felt like a pressure tactic, and I was not given a clear breakdown of the numbers before signing. The bill of sale shows a financed amount of $11,500.00, which is much higher than I expected due to the $5,042.04 negative equity from my trade-in being rolled into the loan. I was not informed that this would significantly increase my payments, leaving me underwater on the loan (owing more than the bikes value). I feel the finance manager (**** *******) did not provide transparent information, leading to a decision I now regret.I have contacted the dealership to resolve the issue, which I was told I could trade it in for less value and pay the remaining loan in cash, something I cant afford. I am filing this complaint first to document my concerns.I would like Ridenow Powersports Surprise to unwind the deal, take the motorcycle back, cancel the loan, and refund my $3,900.00 down payment. I dont care if I walk out with no money back, I just dont want to owe more money after trading it in.

  Business Response

  Date: 04/10/2025

  We appreciate the opportunity to review this issue and provide additional information. While we conduct our investigation, we can provide the following update. Our initial review has determined several points of disclosure to Mr. ******* pertaining to the negative trade in value of his vehicle. This negative amount was disclosed on our itemized bill of sale and loan agreement, both reviewed and signed by Mr. ******** In addition to these final sales documents, our original negotiation worksheet reflected that Mr. ******* still owed $8042.04 on his 2024 ***** CRF250 and that we were willing to buy this vehicle from him for $3000.00, that was partly the cause of requiring down payment in order to cover the negative equity. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 3/16/2025, my disabled father, ******* ********* took an **** to Ride Now Motorsports on Litchfield Rd and Test Drive, in ********, *******. After spending an hour speaking with a sales associate named *******, my father was the proud owner of a new can-am spyder motorcycle. Here is my concern.A) My father had a massive stroke approximately 11 years ago and was rendered physically disabled. As a result, his license was revoked.B) My father is legally blind, having no peripheral vision on his left side, and he is legally deaf, requiring hearing aids.C) My father has no use of his left arm which can easily be identified by his deteriorated shoulder muscles and swollen arm and hand. He also wears a lower leg brace on his left leg, as he has very limited mobility which presents itself via a very pronounced limp.All of these issues make my father a danger to himself and others on the road. As my father is not of sound mind, he didn't not consider any of these matters to be an issue. My father is also on a fixed income via Social Security, which is how my parents pay their mortgage. On Monday, 3/17, upon being informed of my father's purchase, I immediately called Ride Now and spoke with ******* in sales. Upon expressing my concerns and frustration with their sale, which I feel was unlawful and reckless, I was promised a resolution and call the next day...never received a call. Called back on Wednesday, 3/19 and spoke with ***** in sales. I was assured he would get me taken care of. Today is my only day off. I drove in to Ride Now and spoke with the Manager, ********** I explained all the above to him I was told they could buy the unit back but it would cost us $3,000.00 on top of the $1,600.00 my father already paid down. I feel the business acted imoraly and should provide a full refund. We are seeking to have the business take the bike back and refund the down payment. We cannot pay an additional $3,000.00 to return a $10k bike.

  Business Response

  Date: 04/07/2025

  Our apology for the delayed response. We wanted to provide feedback related to this complaint. Because it was placed by a 3rd party, we were unable to provide specific details in a public forum. Be assured that we did review this specific case with our store staff and thoroughly investigated the details of the complaint. We found that all company policies were followed and in no way felt we had any reason to believe our customer was not of sound mind and physical condition. Not only was our customer able to negotiate the sales price, he also rode the vehicle from our dealership back to his residence without issue.

  
  

  While we understand the concerns of family members at times, we cannot restrict the sales of our products to all customers who have the intent and ability to purchase. 

  
  

  
  

  ***** ***** National Director of Finance

• Initial Complaint

  Date:01/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to this business to purchase a "DEMO" motorcycle and was quoted as a "NEW" vehicle with a MSRP of $999. When given the final "out the door price" was over $2200. No explanation was given and I was not given the opportunity to test ride the motorcycle unless I purchased it first.************************************************************************************************** New 2023 ***** Standard Motorcycle Navi For Sale 79 Miles DEMO MODEL! Stock # HO101777 $1,299 Description DEMO MODEL! Stock # HO101777 79 Miles 2023 ***** Navi, *DEMO ***** NAVI now available at RIDENOW SURPRISE!*

  Business Response

  Date: 01/17/2025

  We appreciate the opportunity to provide additional information in connection with your inquiry. RideNow Powersports is fully aware of Mr. ******** complaint due to receiving it from several sources. Following our response, should you need additional information, please feel free to contact me directly. On or about January 11th, 2025, Mr. ******* visited our Dealership and initiated the negotiation to purchase a new 2023 ***** NVA110BP. The manufacturer suggested retail price (MSRP) is $1807.00. This specific stock number, HO101777, was published online on sale for $1299.00 due to the vehicle previously being a demo and having approximately 82 miles. This vehicle still has the full factory warranty and was purchased by the dealership directly from the manufacturer, *****. In the online advertising, the asking price listed was $1299.00 with the disclosure that states: Advertising pricing excludes applicable taxes, title and licensing, dealer set up, destination, reconditioning and are subject to change without notice. Pricing may exclude any added parts, accessories or installation unless otherwise noted. Sale price include all applicable offers. Not all options listed available on pre-owed models. Contact dealer for details. Our sales worksheet presented to Mr. ******* itemized all costs, fees, discounts and taxes. This information was fully disclosed to Mr. ******* multiple times. Mr. ******* became confrontational with store staff, left the Dealership and continued to contact the store by phone making further demands and threats. We then began to receive complaint notifications via our corporate email, the Better Business Bureau, and Arizona Attorney General. RideNow Powersports Surprise did not withhold or deny Mr. ******* of any information related to the vehicle purchase. We maintained full transparency and professionalism throughout the sales process.

  Customer Answer

  Date: 01/17/2025

  I never at any point did I make any "threats". 

  Business Response

  Date: 02/05/2025

  Our response to this issue remains the same as our initial response. There are no additional details or changes to our standing related to this complaint. 

  Customer Answer

  Date: 02/06/2025

  Took business elsewhere 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at purchasing a Polaris general. Had everything worked out except for financing. When they pulled my credit it came back with a 12.4% interest rate. They said it was just going to come back higher at this time because of interest rates. Told them not to run my credit anymore and it's in writing. Since that conversation they run it three more times today. There has to be something to protect consumers from this happening.

  Business Response

  Date: 12/18/2024

  We appreciate the opportunity to respond to your concerns with additional information. In order to review your specific issue, please provide the city of the location in which you applied and if there was a specific salesman you were working with. 

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sale price of the Polaris Ranger was ****** i put 5000 as down payment i was charged ********* over sticker price i tried to back out of deal and was told i had to do or lose my ******* dollar down payment