Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  4375 W Ina Rd Tucson, AZ 85741-2231

• 

  RideNow Powersports

  16130 N Arrowhead Fountain Center Dr Peoria, AZ 85382

• 

  RideNow Powersports

  7355 N I-10 Eastbound Frontage Rd Tucson, AZ 85743

• 

  RideNow Powersports

  7503 E. 22 nd Street Tucson, AZ 85710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new motorcycle on August ******* and when I purchased I decided to accept all the extra coverages and warranties offered. Upon getting home I began researching the companies involved with the extended warranties and decided that I did not want to continue the service because they were all rated very poorly. I returned to the dealership the following week on August ******* to cancel all extended warranties. It took one month to receive 2 of the 3 refunds on September *******. It is now 3 months later and they still owe me $920.20 for the "extended service" warranty that was not refunded. I have called and spoken with the manager **** ****** 3 times over the past month, he has neglected to return any phone calls to me. If I manage to speak with him he tells me that the check was issued and he'll look in to it but has never once returned a phone call to give me an update, I always have to call him back and now it's going to voicemail. Meanwhile, not only has this check not been refunded, but I am also accruing a lot of interest on the amount.

  Business Response

  Date: 11/20/2024

  We appreciate the opportunity to respond to this customer complaint and provide additional information. On August 18th, our corporate office received a request for warranty cancellations purchased by our customer on August 11th, 2024. We indicate on our cancellation form that cancellations can take up to 4 - 8 weeks for full processing of refunds. In this case, because the cancellation was requested so quickly after purchase, the policies were still in the process of being activated with the administrator. Our office did receive the customer's refunds back on September 12th and were forwarded to the customer's lienholder, **************. Three payments were sent, one for each product being cancelled. Two of those checks cleared our bank and were applied to the customer's loan statement as copy provided shows. The third check did not clear our bank account and additional efforts were made between our accounting team and Synchrony to locate that payment since they were all mailed within the same envelope. It was decided to initiate a stop payment of that check and reissue a new check to Synchrony to resolve this open issue. We continue to monitor this with the lienholder and recommend our customer to contact ************** for any additional updates pertaining to the application of this payment to her loan balance. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2024 I dropped off my 2024 Kawasaki KRX 1000 to Ride Now for manufacturer covered warranty work. On September 14th, I picked up my *** from the dealership. After getting home, I realized that my key chain and key to the rear tailgate box was missing. I contacted the dealership and my service advisor ********** ****** was not in, I asked that my issue of the missing key chain and key to be brought to the attention of the service manager ****** ***. ****** contacted me and assured me he would order a new lock cylinder as the tailgate box was a ******** product and replace the missing key chain. Since then the key chain that was stolen by an employee of Ride Now is no longer available for purchase and ****** couldn't get a replacement lock cylinder. ****** said they would get a locksmith to my house to re-key the lock so I have a key. It is now 10/17, continual multiple excuses and a poor lack of communication, I am still waiting for the locksmith to schedule an appointment. This situation is NOT allowing me to go riding since I cannot secure the lid on the box as the lock was the only way to hold it closed. This is beyond frustrating as I hold the dealership 100% responsible for the theft of my key chain/key. Their actions thus far, show that my situation isn't a priority to them after I spent $27,000.00 for the purchase of the *** in February of 2024.

  Business Response

  Date: 10/31/2024

  We appreciate the opportunity to review and respond to this complaint. We are currently investigating this with our store and hope to have additional details soon. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 ****** Switch from RideNow Powersport in July 2024, First time my family and I take it out its doing weird things, didnt think too much its new and theres a brake in period, take it out second time and it leaves my family and I stranded at the middle of the lake. Take it to a local dealership ****** ****** in boise ***** for seadoo so they can look over it and see whats wrong. ****** ******* came back that the Assembly among other things were wrong, I contacted RideNow spoke with ****, no longer an employee at ridenow to get it fixed. They scheduled a pick up for the boat, and then proceeded to fix it. Two weeks after the pick up they scheduled a drop off to my home, at this point they attempted to drop off the wrong boat. So they had grabbed a random boat from ****** ******* and supposedly fixed what was wrong on my boat. We figured that out and the correct boat was taken back to get serviced by RideNow once again and returned to me. Took it out the lake once again Labor Day weekend where it proceeded to have the same issues and it again left of stranded at the lake. I took it back to ****** ******* and found that the issues werent addressed, at this point service manager at RideNow said just have them fix it and they would take care of the invoice and now I cant get an answer on why theyre now paying for it.. At this point I want them to buy back/pay it off and refund my down payment and accessories that were purchased. I also bought an extended warranty policy where it would help with repairs.. so far its been a nightmare dealing with RideNow and need assistance with this problem.

  Business Response

  Date: 10/17/2024

  We appreciate the opportunity to respond to this complaint and provide additional information related to our customerspurchase. Mr. ******* purchased his unit from our dealership on 7/10/2024, at which time he elected the extended service agreement for mechanical coverage beyond the factory warranty provided by *******. Leading up to the filing of this complaint, our dealership has had continuous communication with both ********** and the 3rd party, ****** *******. 

  
  We have made every effort to take care of Mr. ********* issues,including traveling ***** miles round trip to *****, and covering the expense of repairs not covered by manufacturer warranty. We have made attempts to make payment to ****** *******, which they have refused to accept. Having a customer issue that involves two independent dealerships has continued to complicate this situation. We do not feel ****** ******* is representing this issue correctly or in the best interest of our mutual customer. 

  
  We cannot control or have responsibility for work performed by a 3rd party dealership. Our dealership firmly believes we have made all the necessary repairs on this unit, but when returned to ****** *******, they claim to find additional issues. There is no way for our technicians to validate those claims once the unit leaves our possession and their service team makes additional repairs.

  
  Our dealership will continue to communicate with Mr. ******* as well as complete any further repairs necessary to ensure his unit is in proper working condition. 

  Customer Answer

  Date: 10/20/2024

  I did hear back from Ridenow Powersports but didnt get anything resolved 

  Business Response

  Date: 11/01/2024

  We appreciatet the opportunity to respond and readdress our customers concerns. Our Dealership team has been up front about our willingness to cover repair expenses at ****** ******. To date, ****** ****** has denied our request to make a direct payment to them on Mr. ********* behalf. For some reason, they would prefer that he pay out of pocket and seek reimbursement from us directly. Our Dealership would like nothing more than to resolve this issue and ensure Mr. ******* is fully statisfied with his vehicle performance. Unfortunately, we are not affiliated with ****** ******, do not have current control or knowledge of the repairs being performed, or the current cost being charged to Mr. ******** We need ****** ****** to provide us with a current invoice and allow us to submit payment, or Mr. ******* will need to provide that for reimbursement. 

  Customer Answer

  Date: 11/02/2024

  I had to pay out of pocket, because Ridenow said they would Not cover repairs, not enough because I bought an extended warranty with Ridenow itself on top of the boat warranty 

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2024 we brought our ****** *** for diagnostics due to the vehicle have a stuttering issue and the brakes needed inspecting. On 3/19/2024 they called and said that its going to cost ~***** $ to have the vehicle run better and to fix the issues they found. Nothing was mentioned about a full engine tear down. The beginning of April they called and said the engine is taken apart and that it would be around ****** $ to fix everything. We were unaware this extent of work was being done to the vehicle. We were told if we didnt want to proceed then we could come get the vehicle in the state it was - in parts and not running. We attempted to call in and work with the manager to reach a resolution and restore the *** to its original condition because the amount being quoted was much higher than the *** is even worth. The manager was only able to have his people put it back together but said they couldnt guarantee the vehicle would run again and no money was returned to us. When we got the *** home it no longer ran and we had paid the approximate *****$ for them to make the vehicle completely unfunctionable. I am a fully disabled veteran and this vehicle was a means to get around with our grandkids while they ride around the neighborhood. The company has not offered any further resolution to make us whole again after ruining the ***.

  Business Response

  Date: 09/19/2024

  We appreciate the opportunity to respond to this complaint and provide additional information. Although there may have been a misunderstanding between our store and our customer, we feel this has been resolved. The customer should be aware that the services provided to him were stricktly for the diagnosis of his vehicle only. As a goodwill gesture, we did reassemble his vehicle and it is back in the customer's possession in the exact same condition as when it arrived. We diagnosed the machine, determined the problems and the customer declined recommended work after realizing the high cost of the repairs. 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a Sea-Doo from ride now on August 10 they had told me their service department did 100% service on the Sea-Doo. I took it for one ride and the Sea-Doo was having surging problems and Idol issues. I take it to my Sea-Doo dealer to have it Looked at whats going on I had a month of warranty. My mechanic found the machine was filled over a court too much of oil, When I call ride now to discuss the ***** they charged for service and now ride now is telling me that the cost ****** for my mechanic that had to fix the oil is on **** feel that ride now should pay for the work done at my mechanic shop of ****** because they did not check this Sea-Doo properly for service and charged me***** for a service fee

  Business Response

  Date: 09/11/2024

  We appreciate the opportunity to respond to our customers issues and provide additional information. In order to locate your service records, please provide information on the specific dealership location in which you purchased your vehicle. 

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a motorcycle from RideNow Powersports in ********, AZ and stated to them and on my paperwork that this vehicle would be registered in my home state of ********. They instead sent the title to Arizona DMV and since then I've not been sent the title or required paperwork to register the vehicle. It's now almost September and I still haven't been able to register the vehicle, although I've been making payments since March.

  Business Response

  Date: 09/11/2024

  We appreciate the opportunity to respond to our customer's issue and provide additional information. It is our understanding that a duplicate physical title has been issued to the customer from the State of ******* to allow him to complete his registration. Arizona maintaines titles electronically vs physical. 

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, we were charged $7400 on BRP credit card for something we have no idea what it is for, asked for it to be cancelled, had a deal for it to be done, but was never done; asked multiple people to fix issue, again not completed.
  Bought a trailer for $3570.40 was not the right one to carry 2 units like we were told, was not able to see the trailer in person only on website and was supposed to be heavy duty, but tongue started to bend. Took trailer, after a month of purchase, to a different Ridenow because Phoenix did not have the right trailer. Instead of swapping out trailers and charging the difference, we are stuck paying for 2 trailers at full price and not having one of the trailers. Total for both trailers: $6770.40. When clearly it was Ridenows fault for giving us wrong trailer.
  Had to take ***** Outlander in because of shifter after riding first time and was not put on correctly when assembled, got charged $289 to diagnose issue and another $200+ to have it fixed, but it was never fixed, was supposed to be covered under warranty, but wasn't. When asked to have oil change done have to pay for that $300+, but we don't trust to have the service done by Ridenow because of all the issues.
  We want to upgrade our units to possibly a side by side, but after all the issues we have been having and feeling like Ridenow are a bunch of scam artist, we will take our business elsewhere.
  We have a sour taste in our mouth since all the money issues and mechanical issues, we have had after purchasing from Ridenow.
  It's sad that this place thinks it's OK to scam people out of their hard earned money. Shame on you Ridenow.
  
  The attachment is for the credit card dispute that shows it was taken off, but Ridenow charged the card again.

  Business Response

  Date: 09/11/2024

  We appreciate the opporortunity to respond to our customers issues. We are currently reviewing our records to determine the events surrounding his complaint. 

  Customer Answer

  Date: 09/11/2024

  Waiting for the business to answer the complaint. This matter has not been settled.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They kept my $3,400.00 deposit and will not send the title to Road ****************** Over 60 days and no license plate. Im paying 2x msrp.and cant even ride my bike.And they never sent a receipt.

  Business Response

  Date: 08/21/2024

  We appreciate the opportunity to provide additional information related to this matter. Our staff are working directly with our customer to resolve this issue. The State of ************** has requested additional documents in order to complete our customers title and registration. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22nd we purchased a ***** Talon at Ridenow powersports of Ocala, after numerous delays we were able to pick up our unit even though we were promised delivery of the unit due us waiting. Within 48 hrs our $1,000 "Theft recovery system unit" fell off our unit in our driveway as it was only installed with some command double sided tape. I immediately emailed (05/27/2024) the noted GM on their website since it was after business hours, no response was received so I called on 5/28/24 to find out that gm was no longer employed and I needed to speak to the floor sales manager *********************, I spoke to.him explained the situation and a rep from their company came and picked up the gps unit, **************** confirmed the damaged unit it was received back and a refund would be processed, I requested it be adjusted from our ***** financing and was informed that would not be an issue. My husband signed the cancelation on 06/11/2024. We were told processing would take 14 days **** I called on 06/28/24 spoke to ****************** he stared he would look into the credit and call me back later in the day, I did not receive a call back. I called again on 07/29/2024 asking to speak to ******************, I was informed he was off that day but the the women that answered pulled up our account and left him a detailed message requesting fir him to call me the next day, no call was received. I called 08/02/24 and left a voice message for ******************, no return call was received today. This issue needs to be resolved immediately, the gps unit was installed incorrectly and an error on ridenow. I feel ample time has been given to correct this issue and now with calls not being returned I felt I had no other option other then to make a formal complaint about the money that is owed. I look forward to a quick response and resolution. The unit is under my husband Name ***************************

  Business Response

  Date: 08/05/2024

  We appreciate the opportunity to respond with additional information regarding this matter. Because this complaint was not initiated by a party associated with the sale directly, we can only provide limited information. Our office did review the purchase in question and will be taking any and all steps deemed necessary to resolve any open matters. 

• Initial Complaint

  Date:07/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have deceptive business practices. They do evaluations on the value of motorcycles you want to sell them, promise the price won't change and then change the price right before you go to sign and finish because they've drug you along long enough and they think you're desperate enough to sign for way less, thousands less, than you agreed to so they can bring in a bigger profit instead of keeping their promise on the original value they stated. A lot of this is because they say you can do the sale 100% online, this is false advertising. The process is not all done online because when they run their 2nd evaluation they drastically decrease the price hoping you'll take it cause you're tired of waiting and you've already filled out all their forms. This claim needs to be removed from their website and they need to stop telling people they won't change the quoted price when they absolutely intend on doing so.

  Business Response

  Date: 07/26/2024

  We appreciate the opportunity to provide additional information in regards to this issue. To better review and understand your concerns, could you please provide the location of the dealership you sold your vehicle to? Also, could you please provide a description of the vehicle so that we can locate your specific record?