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Business Profile

Motorcycle Dealers

RideNow Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see

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RideNow Powersports has 45 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a bike from ride now, I was promised that from multiple employees that the parts for this bike wouldnt come in late. I also was lied to about the prices of the loan I was receiving. They told me the loan was for 7k and when I went to make my first payment it was actually for 10k. Then I was charged late fees due to not being given the right information. Then the bike brakes down and I have them look at it I was told I would have full insurance on this bike if there was anything wrong they it would be covered.

    • Initial Complaint

      Date:10/25/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th, 2022 traded in our ******************************* a 2019 ** Street Glide CVO from Ridenow Sturgis. On August 5th, 2022, my husband was given a loan with our first payment of $475.81 beginning on 09/04/2022.On September 2nd, 2022, we completed an online payment in the amount of $475.81 plus a $8.95 Service Fee. I have attached this confirmation email. Also on this date, I completed and mailed the Recurring Ach Payment Agreement for future payments. When speaking with ********************* on October 6th, 2022, we were told there is no record of this payment. Given our original purchase/trade-in paperwork was completed incorrectly, on September 21st, 2022 we signed new loan paperwork with the understanding the new paperwork would replace the old paperwork. On October 6th, 2022, we received another welcome call from ********************** Within this call, naturally, questions arose as we were not "new" customers. At this time we discovered, the loan opened when we purchased the bike on August 5th, 2022 was not replaced nor never closed. Instead, an additional loan was opened. To date, we continue to get **** communication, payment requests, phone calls, and emails regarding both loans. It has now been 82 days days from when we purchased the ** Street Glide CVO. We have informed RideNow we will not be making any additional payments until this matter is resolved as we are concerned that two loans exist for the same motorcycle and the payment we have made we are told there is no record of at *********************. We were notified last week that the payment to our previous loan company (the motorcycle we traded in) was not valid, despite us providing RideNow our title within 7 days of purchase. This means we are also still making payments on a motorcycle we no longer own. We are also receiving communication from them as we naturally dropped insurance on the bike we traded in.

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new 2019 canam maverick on 03/22/2019.I purchased a 5 year maintenance plan for $1,157.00 for the canam.On 06/23/2021 I traded the canam for a polaris at this same store,at that time i was informed the maintenance plan would be canceled and get a refund by finance officer.for the 15 months i have been going to the store and ask them where is my refund,they keep giving me the run around,telling it's in the mail.made a phone call to the plan administrator on october 7,2022, i was informed the plan was cancelled on sept 2022 and a check was sent to the ****** office,on october 4 2022 received a phone call from sales manager they would send a check for $361.00.they still owe me 15months of pay approx. $347.00 due to there delay process to keep more of the money. Please help

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Polaris Slingshot from this company in 2020. I sold the Slingshot in 2022 and on March 3, 2022 I cancelled all of my extended warranties and gap coverage. i was told a refund would be sent to the original lien holder *************** and then Syncrony would forward the refund to me. I waited 3 months and went into the dealership again because I did not get a refund. I was told by **** in Finance that the person who filled out the cancellation form (which I have), never filed it but he would file it and make it retroactive to March 3rd. It has now been another two months and I still do not have a refund. I called the bank and they have not received any funds to forward to me. I tried calling the dealership and I get placed on hold and no one will talk to me. I work 6 days a week and do not have time to go to the dealership again. I cannot even get someone to tell me how much i am getting back, but it is in the $5000 area. Please help

      Business Response

      Date: 08/11/2022

      I spoke with customer and apologized that no one has given him an update.  I am working with him and the company that we purchased the warranties through.  I am waiting on the third party company to get me the details as they are saying some of this was paid out already.  I let him know I would call as soon as I get more info from the third party insurance company. 

      Customer Answer

      Date: 08/11/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    RideNow Powersports is NOT a BBB Accredited Business.

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