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Business Profile

Motorcycle Dealers

Ridenow Powersports Management Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for Ridenow Powersports Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ridenow Powersports Management Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my motorcycle on 12/3/3022 at store # ***** my account # ******* . You need to refund the amount of $ ****** then send it to the bank so they can applied to my principal balance and that is not happening I been at the dealership many times asking for it and still not getting the refund .

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Jet ski's from my local dealer in *******. I refinanced and paid them off within a month. I had requested the *** insurance. Since the skis were now paid off I no longer needed the ***. When going through my paperwork to find the info on the *** I discovered that Ride NOW had also sold me extended warranty's for $1500 per ski without my knowledge or consent. I saw on my contract for the *** that I could cancel with the dealer or the insurance company. I canceled direct with the insurance company back at the end of March. They confirmed that two checks were sent back to Ride Now, one on 4/9 and the other on 4/15. I also mailed in cancellation notices to my local Ride Now for the *** and Warranty's in April. When following ** in May I was told they had tried to contact me to come in and sign their cancellation form. I did go in and signed that sometime in mid-May. It's now August and I have yet to receive a refund for anything. I would like my $1,998.00 *** refund less the small fee as stated in my contract. I would like my extended warranty refund of $3,000.00 in full as I never asked for or agreed to that purchase. Yes I see in going through my forms that I did sign one page with the info on it. Unfortunately I only signed and did not read everything. I did look at the cost breakdown though and did not see those on there but the *** was clearly outlined. After going through everything I see they added the cost of the warranty's into the total of the jet skis. Had it been clearly outlined like the *** on the cost breakdown I would have seen and said no way. Sneaky! My local dealer stated that all refunds come from the corp. location. It has been almost 4 months and they have not bothered to refund me the 5K they owe me. I have called and left messages on the corp. cxl department voicemail without a call back. I have been very patient but want my money. If I don't hear something ASAP I will also be filing an Attorney General complaint.

    Ridenow Powersports Management Group is NOT a BBB Accredited Business.

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