Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EXTREMELY UNPROFESSIONAL AND UNWELCOME ECOSHIELD PEST SOLUTIONS AND THEIR *** TRESPASSED AND IGNORED COMMUNITY RULES I am writing to formally and publicly express my deep concern and dissatisfaction with Ecoshield Pest Solutions and, in particular, their representative **** *************** His behavior in our private, gated community (Ballantrae) was completely unacceptable and alarming.Despite clearly posted No Soliciting signs and a secure gated entrance, **** deliberately bypassed our security gate on foot, trespassing into our private HOA neighborhood. He falsely claimed his vehicle was parked nearbyit was not. Once inside, he went door-to-door aggressively soliciting business, repeatedly ignoring refusals, and making residents feel pressured and uncomfortable.Whats worse, he asked for water under the pretense of needing itdespite visibly carrying Gatoradewhich came across as a dishonest ploy to potentially gain access into my home. This kind of behavior crosses serious boundaries and raises major safety concerns.**** was eventually removed by police, and shockingly, returned later, only to be caught again and escorted out by our head of security. This demonstrates not just poor judgment, but a clear disregard for private property and community rules.Ecoshield Pest Solutions should be held accountable for employing and enabling representatives who trespass, mislead, and harass residents. I urge others to think twice before doing business with this company, especially if professionalism, safety, and integrity matter to you.I also strongly recommend Ecoshield management conduct a full internal review of this incident and take immediate action to ensure this kind of behavior never happens again.

  

  Business Response

  Date: 04/24/2025

  Dear *****,

  Thank you for taking the time to share your concerns. We take this matter very seriously, and your feedback has been escalated to our leadership team for internal review and appropriate follow-up.
  We understand the importance of respecting private communities and their regulations, and we regret any distress caused by the interaction described. We are committed to upholding high standards of professionalism and accountability across all levels of our organization.
  As part of our response, we have taken steps to ensure your property is excluded from any future outreach. To ensure accuracy, can you please confirm if *************************************************************************** is the correct address to be added to our Do Not Contact list?
  Once confirmed, we will finalize that designation in our records.
  We appreciate your communication and the opportunity to address this directly.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the 2025 annual renewal fee for termite service on 12/13/24 for the year of 2025. We switched to another company for termite service in 2025 before any service was done with Ecoshield. I canceled our service with ecoshield and requested a refund of $200 since no service had been completed and we had paid in advance for the 2025 year. No resolution has occured after multiple calls. I speak with a third party customer service who does all the communication with ecoshield and then let's me know what they say. Each time there is no resolution. **************** has trouble getting ahold of the local branch here in ******* and has sent emails to the manager. The $200 payment has not been refunded even though no service has been done for the year of 2025. I have attached the email receipt of our payment.

  

  Business Response

  Date: 04/28/2025

  Hi ****, 
  
  Thank you for  bringing this to our attention. I want to apologize for the runaround with communications. I will send in a refund request now for the $200 annual fee! If there is anything else I can do for you, please let me know! 
  
  Best,

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales representative from EcoShield come to my home 4 times in less than a 24-hour period ringing my door bell and pounding loudly on my screen door. I refused to answer as I do not want any solicitors coming to my house. After the fourth time, I had to call the ******** ** asking for them to contact this person and have him stop coming to my home. Two hours later the same sales representative came back to my home. This is unacceptable and not a good way to conduct business, and reading all the complaints from other people only supports my complaint too.

  

  Business Response

  Date: 04/15/2025

  Hi ***,

  Thank you for bringing this to our attention. We take concerns like this very seriously and sincerely apologize for any inconvenience caused by the repeated visits to your home. Our intent is never to make anyone feel uncomfortable in their own space.
  We understand and respect that some individuals prefer not to be contacted at their residence. If you would be willing to provide your address, we can ensure it is added to our internal Do Not Contact list to prevent any future visits from our team.
  Again, we regret any disruption this may have caused and appreciate you taking the time to make us aware of your experience.

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Please have EcoShield add my address to the Do Not Contact list: ***********************************.   I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/25 a door to door sales man came into my garage uninvited as I was attempting to back into my garage and unload groceries. I politely told him no thank you, repeatedly and he even told me to let him in my backyard. He walked to my back gate, even though I again told him I was not interested, then told me, not asked me, to open my gate for him. I repeatedly said No, thank you at least four times before he finally accepted it and left. Today 3/14/25, he returned to my house and rang my doorbell and knocked repeatedly on the front door frame even though I have two legible signs on my door that say no soliciting.

  

  Business Response

  Date: 03/21/2025

  Hi Liana, 

  
  Thank you for sharing your concerns. Our team is eager to offer pest control because we believe in its effectiveness for maintaining a pest-free home, but we understand that not everyone requires our service. I will reach out to our local office to ensure our team members do not approach your home again. We appreciate your feedback and value your concerns. 

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two clearly visible NO SOLICITING signs posted on the double front doors of my residence because I DO NOT WANT TO BE BOTHERED by door to door sales people! This morning at approximately 930, an Ecoshield door to door salesman knocked on my front to try to sell me Ecoshield service! He awakened me from a much needed sleep and disturbed me for no reason! Ecoshield needs to hire employees with common sense or better train the employees they have to not bother people with NO SOLICITING posted! I am filling this complaint in the hopes that Ecoshield will better train their door to door sales people so this does not happen again!!!

  

  Business Response

  Date: 02/27/2025

  Hi ******,

  Thank you for sharing your concerns. We understand that an unplanned visit can be frustrating, and we appreciate your feedback. Our goal is always to provide a professional and respectful experience in the communities we serve.
  We take customer feedback seriously and would like to look into this further. We appreciate you bringing this to our attention and will ensure your feedback is passed along to the appropriate team.

   

  Customer Answer

  Date: 02/27/2025

  The response was unacceptable!  Perhaps it was sent to me accidentally!  The greeting of the response was, Hi, ******! My name is not ******! 

  The response also makes reference to an "unplanned visit" and the business' goal to provide a "respectful experience." 

  A respectful experience would have been for their door to door salesman NOT TO HAVE knocked on my door to bother me once he saw my clearly visible NO SOLICITING signs on my door! He should have turned around and left my property! 

  A simple response from the business indicating they will train their door to door sales people NOT TO ATTEMPT contact at residences with NO SOLICITING signs posted is what i was asking for!

  Unless it's my family, a friend or a neighbor coming to visit, I don't want to be bothered! 

   

   

  

  Business Response

  Date: 02/28/2025

  Dear *******,

  Thank you for highlighting your concerns. We take your feedback seriously and understand the importance of respecting your property and privacy. Our team is continuously trained to be mindful of "No Soliciting" signs, and your comments will be shared with the relevant team to reinforce this practice. We value your input and will take steps to ensure a more respectful experience in the future.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business lied about services needed. Said I had rodents when I didn't.

  

  Business Response

  Date: 01/07/2025

  Hi there,
  
  Thank you for bringing this to my attention. I want to sincerely apologize about any possible miscommunication. I would love to get this sorted out and take a look into your account but I need your account information such as your address, 7 digit phone number or full name on the account. Please get back to me at your earliest convenience with this information so we can resolve this. 
  
  Best,

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has a salesman for pest control services getting people to sign contracts that don't say what the sales man said they would do. We told him we could not afford 12 months of service. He told us that instead he would provide services for 6 months for $139 every other mo. My sister was there begging my mom to pay for services. So My mother was on the phone and said okay we would agree to that. The sales man scrolled through the contract and had me sign it without reading it in its entirety I trusted that I was signing for what we agreed to. Once my mother saw that they had already charged her 3 times she called them to assure that she was not going to be charged anything further because they already took out money from her account in August and September and now in November. This should have provided us services through January and that they would come out as many times as we needed during the 6 months but instead I was told over the phone that they charged extra for services in Sept and that the contract was for 12 months. I disagree with the representative and escalated to a manager. He said that I was emailed a copy of the contract and that it was in there that's what I signed up for. Then he said that if I had a recording of the sales man telling me that he would address it otherwise I signed the contract and that he would cancel it but that I had to pay fee for canceling the contract prematurely. Yes it is my error for believing that the sales man had me signing agreeing to the 6 months for $417. No I didn't know that I needed to go to my email and read the contract to see I was scammed. I don't think it's right for this company to keep all my money for services were not provided through January and I was told by the sales man that there would not be a cancelation fee associated with this 6 month deal. He lied to us! the manager was not willing to believe us without a recording of our conversation however he is billing us a reduced cancel fee $75.

  

  Business Response

  Date: 11/22/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a month to month verbal agreement with EcoShield Pest Solution - Phoenix AZ, all payment for services rendered was paid in full. I was informed there was no obligation, I could stop service at any time, and there would be no additional cost. I have been very dissatisfied with the service and decided to discontinue it. At that time I was informed that I would have to pay a fee because I have a signed contract with the company. I requested a signed copy of the contractual agreement and received it on September 16, 2024. I reached out to the company and tried to resolve the issue to no avail. Upon reviewing the agreement I noticed the following incorrect information (see attached):1. The name on the agreement was not mine (***** ******).2. The price was more that I was paying for my month to month.3. The credit card number ***2003 and date 05/23 (I never owned) 4. The agreement was initialed not signed (I only initial document with upper case letters and I would not initial a document that requires my signature)

  

  Business Response

  Date: 10/01/2024

  Dear BBB,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.

  Customer Answer

  Date: 10/03/2024

  Dear BBB,

  I reject the response for additional time requested form ecoshield, the contract they have provided is erroneous and hence I cant understand the delay to resolve this matter. 

  

  Business Response

  Date: 10/03/2024

  Hi *****, 
  
  Thank you for letting us know of this situation. I took a look into your account and it looks like only one service was charged to the card ending in ***2003. I understand our concern in this matter. After reviewing your account, it looks like everything is closed with no further fees as per your request. If there is anything else I can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Todays date is 8/27/2024 so in the last 5 weeks where Eco Shield was doing a German Cockroach Clean out and then treat them. They came in and did two treatments two weeks apart. After the second treatment visibly noticed at least three areas that there where at 20 or more gathering around in the cabinets in the kitchen. Called and complained and was told there in the egg cycle and wait another week. At that Time called **************** and had them come out and see what was going on. and the they were shocked to see that the roaches that were still around. and had Hired them to please help. After one treatment the next week might have seen 3-4 around and a noticeable difference. I'm sure Eco shield will state that more time was needed but once i found out they didn't even take out the drawers and in the cabinets and treat anything behind them. the oven was also not pulled out to find a major nest behind there. To stop there services did cost me the full price of $825. I did not want to live with those pests any longer and Truly ***** is helping to eradicate the infestation that i had. Just really want other people to hear about there lack of service.

  

  Business Response

  Date: 09/09/2024

  Dear BBB,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.

  Customer Answer

  Date: 09/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee of ecoshield knocked on my door today, totally ignoring my huge no soliciting sign. This has been a HUGE problem. I have an infant and I don't need someone waking her up and trying to sell me something I don't want. The employees always act like they don't know the laws but if they are door to door soliciting, you should know the laws and playing dumb isn't good enough. You are breaking the law. Stop disturbing the peace and pay attention to signs in front of people's houses. When I asked the employee if he saw the no soliciting sign and for a business card (so I could report the incident) he didn't apologize and instead went into his sales pitch. STOP, I will pursue legal action if it happens again. Enough is enough.

  

  Business Response

  Date: 08/13/2024

  Dear ********,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration this situation has caused. We take your concerns very seriously, particularly when it comes to respecting the privacy and peace of our community members.
  
  We want to assure you that we have addressed this incident internally to ensure our representatives are fully aware of and compliant with local laws and the importance of observing "No Soliciting" signs. We deeply regret that this was not followed in your case, and we are reinforcing this policy with our team to prevent any future occurrences.