Reviews

Review Details

• Review fromDebra W

  Date: 05/15/2025

  1 star

  Debra W

  Date: 05/15/2025

  This company is a scam and tries extortion to get you to take their services!!! A sales person came to my house on April 26, 2025, and I never unlocked my screen door or opened it. I told this person I didnt have a bug problem. He didnt take no for an answer. After saying no three or four times, I shut the door. This took less than two minutes on Monday, April 28, 2025 a person came to my door and said he was there to start work from Eco Shield. I told him I said no when the salesman was here. He shoved his phone at my door and said my address is on a contract with them. He proceeded to give me someone elses name. I am a white woman and he told me the name on the contract was ******. This person was very irate and rude on my front porch. Later that day, I tried to call the company and there is no way to get a hold of anybody. I notified our local police department and the Better Business Bureau. April 29, 2025. Another person from this company showed on my doorstep saying he was there to do work. My adult son opened the door and told him the same thing we signed the contract. He also told my son the name was ******. My son called the police asked the person to stay till the police got there and he told my son to F offand took off like a bat out of h*** ********** talks to me like that on my front porch!!! I have now notified the ************************. I am leaving reviews anywhere I can to let everyone know this company tries everything. They will even try extortion to scare you into taking their services!!! Never let any company treat you this way!!! I have continued to keep a diary of this whole incident! If they so much as try to come after me to bill me or take me to court I have plenty of proof I didnt sign anything!!! I have plenty to take to a lawyer!
  

  Ecoshield Pest Solutions

  Date: 05/16/2025

  Hi ****** & *****,

  Thank you for taking the time to share your experience. We take concerns like yours seriously and want to make sure this situation is fully reviewed. What youve described does not reflect the standards we set for our team, and we appreciate you bringing these details to our attention so we can investigate thoroughly.

  Please know that all service agreements require confirmation from the account holder, including an electronic signature and verbal authorization at the time of enrollment. If there has been any confusion regarding the initiation of service or account information, we are committed to resolving it quickly and professionally.

  We encourage you to reach out directly to our feedback team at ************************************************ so we can look into this matter in detail and ensure it is handled appropriately. Your satisfaction and peace of mind are important to us, and we want to assist in getting this addressed.

  Via I.

• Review fromAndrew P

  Date: 05/15/2025

  1 star

  Andrew P

  Date: 05/15/2025

  They wouldn't come out to service my property. I have been a customer for 3 years and called one other time. I have been waiting for 2 weeks for them to call me for a appointment and they never did. Finally, when I got a call they told me a manager would call me and hang up on me.
  

  Ecoshield Pest Solutions

  Date: 05/16/2025

  Hi ******,

  Thank you for sharing your experience. We understand how important timely communication and service are, especially for a loyal customer of three years. What youve described is not the standard of service we strive to uphold, and we appreciate you bringing this to our attention so we can look into it further.

  To ensure we can address this properly and review the details of your account, wed like to connect you directly with our feedback team. Please reach out to us at ************************************************ so we can follow up and work toward a resolution that meets your expectations.

  We value your continued trust in Ecoshield and are committed to making this right.

  Via I.

• Review fromJohn M

  Date: 05/14/2025

  1 star

  John M

  Date: 05/14/2025

  ******** EcoShield Rep ***** ****** signed me up for 4 quarterly services over 12 months for a total of $200 plus tax per service. After the 1st service, I received a bill for $220.4 as agreed with detail of my future recurring service with one extra service in June 2025 (not known to me at ******** on-site agreement) and recurring service in September 2025, December 2025, March 2026 and up to September 2026. I emailed and texted on ******** to ask EcoShield to rectify the contract to show only 4 services. As of ******** I did not get any response. I paid the 1st Service via check as I do not want them to auto-charge me. This company is not to be trusted. JM at *************, **
  

  Ecoshield Pest Solutions

  Date: 05/15/2025

  Hi ****,

  Thank you for taking the time to share your experience. We understand your concerns regarding the details of your service schedule and the importance of having clear expectations. At the time of signup, our representatives aim to explain the recurring nature of our pest control service agreement, which is designed to provide ongoing protection and is typically structured on a quarterly basis with service continuing until cancellation.

  That said, we certainly want to make sure you feel confident about your agreement and how your services are scheduled. Were also sorry to hear that you haven't received a response to your outreach yetyour satisfaction is very important to us, and we'd like the opportunity to look into this further and ensure the matter is addressed appropriately.

  To help us resolve this with you directly and privately, please email our team at ************************************************ with any additional details youd like to include.
  
  Sincerely,
  Via I.

• Review fromAndrea C

  Date: 05/08/2025

  1 star

  Andrea C

  Date: 05/08/2025

  Would rate less than 1 star if possible. It took me 4-5 emails and then a phone call with a representative is Asia to finally cancel my account. I was forced to sit on a call for 30+ minutes listening to the poor guy in **** try to cross-sell and up-sell me even though I said I DO NOT WANT ANY SERVICES! My annual contract is fulfilled and paid in full and I am moving ***** miles away. I just wanted to confirm the service would not continue and formally cancel. I was then asked what address I was moving to which I refused to give and is not necessary or legal to have to provide. I refused and was then told they couldn't process my termination until I provided them with something. I gave them the name of the city and then they proceeded to AGAIN try to sell me on transferring my service to my new address. I asked to speak to a manager or supervisor which never happened. I kept getting put on hold being told "just one more minute... still processing..." COMPLETE AND TOTAL SCAM!
  

  Ecoshield Pest Solutions

  Date: 05/12/2025

  Hi ******,

  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration you encountered while trying to close out your account. Your feedback is important, and we take concerns like this seriously.

  We understand that moving out of the service area can make this process feel more complex, and we appreciate your patience during that transition. As for the representatives efforts to explore options, thats part of our process to make sure all available solutions are presented but it should never feel excessive or prevent resolution.

  Wed really like the opportunity to look further into this interaction and ensure its handled appropriately. Please reach out to us directly at ************************************************ so our team can assist you further and make sure any remaining concerns are addressed.

  Thank you again for bringing this to our attention.

  Via I.

• Review fromChris P

  Date: 05/08/2025

  1 star

  Chris P

  Date: 05/08/2025

  More of the same as everyone has listed below. Impossible to cancel. After calling multiple times to cancel, I finally got an email in writing back in March that our contract had been cancelled. Today, my wife got a text message saying our quarterly service was scheduled for next week. I called and the woman acknowledged that our contract had been cancelled in March, but that "someone" had reinstated the account, which my wife and I absolutely did not do. Then she told me she had to transfer to me to another agent to resolve the issue and then left me on hold for over an hour before I finally gave ***** not ever sign anything with this company, they are snakes
  

  Ecoshield Pest Solutions

  Date: 05/12/2025

  Hi *****,

  Thank you for taking the time to share your feedback. Were sorry to hear that youve experienced difficulty regarding your account status, and we appreciate the opportunity to clarify.

  At Ecoshield, we have procedures in place to ensure service agreements are properly closed once a cancellation is confirmed. If an account is reactivated or service is scheduled again, it typically requires some form of authorization so wed really like to investigate further to understand what may have happened here. Your time is valuable, and being placed on hold for an extended period is certainly not the experience we aim to deliver.

  To ensure this matter is addressed thoroughly and your concerns are properly documented, we encourage you to contact our dedicated team at ************************************************* Theyll be able to review your account activity in detail and work toward a resolution.

  Were committed to delivering a better experience and appreciate your patience as we work through this with you.

  Via I.

• Review fromJeremy W

  Date: 05/07/2025

  1 star

  Jeremy W

  Date: 05/07/2025

  Salesperson came into our gated back yard without knocking on the door or anything. Caught the dogs and us by surprise. Afterwards, the person kept pushing about spiders, ants , etc... Typical BS. I had to decline multiple times informing him that we already have an agreement with a pest control service and don't need anything else right now. Very pushy too. Not the right way to do things.
  

  Ecoshield Pest Solutions

  Date: 05/08/2025

  Hi ******,

  Thank you for sharing your experience. We take feedback like yours seriously, and we're committed to ensuring that every interaction with our team is respectful and professional. Our representatives are trained to provide information about our services and answer questions, but we understand that each situation is unique and appreciate you bringing this to our attention.

  To ensure your concerns are properly addressed, we encourage you to reach out to our team directly at ************************************************ with more details. This allows us to look into the matter and take any appropriate next steps.

  We truly value your input and the opportunity to improve.

  Via I.

  Jeremy W

  Date: 05/12/2025

  I understand

• Review fromWilliam L

  Date: 05/05/2025

  2 stars

  William L

  Date: 05/05/2025

  Beware: This is a contract service and they will not let you out of the contract even if they are responsible for not holding up there end of the contract. Major scheduling issues and then you call and get a bunch of empty promises
  

  Ecoshield Pest Solutions

  Date: 05/06/2025

  Hi *******,

  Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to better understand your experience.

  Our agreements are designed to be fully explained during the sign-up process, whether thats done in person, over the phone, or digitally. We work hard to ensure our customers are aware of the terms before service begins, and we strive to deliver consistent, high-quality service throughout the term of the agreement. Scheduling is an important part of that, and were always looking for ways to improve our communication and follow-through.

  We would really like the chance to look into your situation more closely and see how we can help. Please reach out to us directly at ************************************************ so we can work toward a resolution that meets your needs.

  Via I.

• Review fromNina K

  Date: 05/02/2025

  1 star

  Nina K

  Date: 05/02/2025

  Today, I get a knock on the door twice from an EcoShield salesman. I was on a business call the first time, so before he went into his sales pitch, I let him know that now wasnt a good time. He came back about an hour later trying to get me to sign up. Didnt tell me his name at that time. Just went into his sales pitch. I assured him I wasnt interested in making a commitment to any services at this time. I asked for a number/business card. He said, he was fresh out of business cards so I grabbed my phone to get his name and number. He never gave me a number. He went on for a bit longer then told me his name. He talked about what my neighbors signed up for, then asked me if I was interested. I told him not at the moment but perhaps another time. I even offered for him to come back the following week. He told me he wouldnt be in the area but he could give me a deal, as there was a route already setup in my area. Again, I told him I was not interested. He asked for my ID and Credit Card information. Saying that they wouldnt charge me it would just be on hold. I told him Im uncomfortable with giving him my credit card information but gave him my email and phone number to schedule something in the future. He asked me did I think he was trying to scam me or something? I asked him to leave and closed my door. This isnt the first time they knocked on my door. In fact, its beginning to be quite pestering. Last year the solicitor that came was told were not interested so many times I threaten to call the police if they didnt get off my property.
  

  Ecoshield Pest Solutions

  Date: 05/06/2025

  Hi ****,

  Thank you for taking the time to share your experience. We understand how important it is to feel comfortable and respected during any interaction, and were sorry to hear that your recent encounter with one of our representatives did not meet your expectations.

  We aim for all members of our team to maintain a professional and respectful approach when introducing our services. Your feedback has been shared with the appropriate department to ensure that our teams outreach aligns with the high standards we expect. We also understand your concern about being approached multiple times, and wed like to make sure we address this directly to prevent any further frustration.

  To help us look into this matter more thoroughly and ensure your preferences are clearly noted, please reach out to us at ************************************************* Our goal is to make things right and ensure you feel heard and respected moving forward.

  Via I.
  
  
  

• Review fromBella N

  Date: 04/30/2025

  1 star

  Bella N

  Date: 04/30/2025

  One Star Deceptive Business Practices and Unauthorized Charges I had a terrible experience with EcoShield. I was misled by their salesman, **** ********, who assured me that I was only signing a receipt for a one-time service. I made it very clear that I did not want to be enrolled in any kind of ongoing agreement. He reassured me it was just a ************ my shock, a month later, my credit card was charged an additional $319.88, and I discovered they had enrolled me in a contract without my consent. When I contacted customer service (on a recorded line), they were dismissive and rude. Instead of helping me, they informed me that canceling would incur an additional cancellation feeeven though I never agreed to any contract in the first place.This felt like a scam from start to finish. I ended up in collections and paid for services I never received and never agreed to. The entire experience has been stressful, dishonest, and deeply disappointing. I strongly caution others to avoid this company.
  

  Ecoshield Pest Solutions

  Date: 05/01/2025

  Hi Bella,

  Thank you for sharing your experience. We understand how upsetting unexpected charges can be, and we take concerns like yours seriously. At Ecoshield, we aim to be transparent with all customers during the signup process. Our agreements are reviewed electronically and require customer initials and signatures to help ensure clarity regarding the scope and terms of service at the time of enrollment.

  While we cannot discuss account-specific details publicly, we want to work with you directly to better understand your situation and explore potential solutions. Weve shared your feedback with the appropriate teams for internal review. In the meantime, we encourage you to reach out to us at ************************************************ so we can continue the conversation privately and work toward a resolution.
  Thank you again for bringing this to our attention.

  Via I.

• Review fromJoAnn F

  Date: 04/30/2025

  1 star

  JoAnn F

  Date: 04/30/2025

  I take the 1 star back! NEVER do business with them. I had to cancel my credit card and post no trespassing signs just to get rid of them. They won't let me cancel the "service" though I've been trying for two days this time. I also tried in February but they wouldn't let me then either. well, I cancelled the credit card, so good luck getting paid. If you come on my property, I will call the police.
  

  Ecoshield Pest Solutions

  Date: 05/01/2025

  Hi *****,

  Thank you for sharing your experience. Were sorry to hear that you feel this way, and wed like the opportunity to better understand the situation and work toward a resolution. While we cannot address account-specific details publicly, we want to emphasize that at the time of signup, our team thoroughly explains the service agreement, including the terms around cancellations and continued service.

  Your feedback is important to us, and we take concerns like yours seriously. To ensure your issue is properly addressed, please contact us directly at ************************************************* Our team is here to help and will work with you to review your account and find a resolution.

  Via I.