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Business Profile

Pest Control Services

Ecoshield Pest Solutions
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EcoShield Pest Solutions is charging me for services not rendered. On July 18th, 2022, they did not show up for a scheduled service. The technician emailed me stating service was complete. The email stated he did not have access to the entire perimeter and no one answered when he knocked or rang the doorbell. He also mentioned he did spray the outside front yard, lamps, and steps. I do not have steps. This is a lie and I guarantee he did not show up. I even had a friend at home waiting with me. I called several times, responded to all of their emails and text messages, and finally got my account closed. They continue to send me an invoice for that day. Again, I have responded to their emails and text messages in addition to calling them. Now, it's gotten to the point they are threatening to send that unpaid invoice to collections. I have been told twice that a manager would call me to resolve this issue. Nobody has called me. Bottom line, they are harassing me and I have had mental turmoil trying to get this issue taken care of.

    Business Response

    Date: 10/03/2022

    Hi ******,

     

    Thank you for bringing this to our attention. We want to sincerely apologize for the lack of communication and follow up you've experienced. We reviewed the notes from the call on 9/29/22 and can confirm that the balance was waived and your account is closed. 

    Customer Answer

    Date: 10/04/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ecosheild rep came to my house sold me on how great services were made 1st payment i told them my pest concerns But I had JUST moved in boxes everywhere, they couldn't do much I had a path to walk through my home but no efficient spray could happen without access to entire home eco rep was aware and assured me that they come back in 2 weeks to finish the 1st initial service. On that visit they were to revisit inside as well so they could get more access to house and my garage and closet (where I had seen the pest!)which they came but 1- I was unaware they were coming 2-they NEVER came inside to spray or backyard.. so spiderwebs in high corners NEVER got brushed away (as promised when I signed up) 3- the pest problem NEVER went away or even controled i paid for a service that never got completed they continue to try and charge me Im now being sent to collections for a service THAT WAS NEVER COMPLETED ive reached out they scheduled an new initial service they never showed up and I missed work and waited home ALL DAY NO ONE SHOWED UP but they tried charging me again!!!EVERYTIME IVE CALLED TO COMPLAIN AND ASK FOR A SUPERVISOR SHE IS BUSY IN MEETINGS. I'm told her name is *************************** but I've never spoken to her

    Business Response

    Date: 09/13/2022

    Hi *****,

     

    Your initial service was on 5/4/22 and the balance has not been taken care of since. We have tried reaching out on several occasions to get this resolved for you and us, with no luck. 

Ecoshield Pest Solutions is BBB Accredited.

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